Celebrating Success Awards

Overall Winner – Royal Alexandra Hospital Stroke Multi-Disciplinary Team

Overall Winner Nominees

Team of the Year

RAH Stroke Multi-disciplinary Team

The Team led the stroke improvement work at RAH, aiming to facilitate timely patient access to Acute Stroke Unit, and implementing a thrombolysis service. This involved partnership working across the multi-disciplinary team, educating and training staff to transition wards into a hyper-acute stroke unit and stroke unit.

Early assessment, diagnosis and treatment significantly impacts outcomes for suspected stroke patients. The redesign enables improved performance, with patients reaching the unit and receiving necessary care quickly. In addition, the thrombolysis pathway means hyper-acute treatment can be provided at RAH, rather than transfer to QEUH.

The improvements present RAH as a modern stroke service, delivering to national stroke standards. Unscheduled care performance is also supported by ensuring quick and appropriate transfers from ED

Employee of the Year

Sharon McLauchlan, Housekeeper, Lomond Ward, Vale of Leven

Sharon has made a significant impact since commencing her employment with NHSGGC one year ago. Every day she has a positive ‘can do’ attitude, is extremely hard working and efficient. She has taken time to fully understand the importance of her role, promotes high standards in processes and procedures, and encourages others to do the same.

Sharon goes out of her way to make a difference to others and is an asset to the ward and wider hospital team. Her kindness is a joy to observe, with patients and relatives routinely commenting on the time she affords them, her bright attitude, caring behaviours and support.

Leader of the Year

Angela Thomson, Senior Charge Nurse, Ward 10, RAH

Angela she has demonstrated unparalleled leadership skills, particularly during the pandemic, and more recently through a period of unprecedented change.

She leads by example, undertaking any task in the interests of patient care. As an example, Angela went above and beyond to provide special support a patient who married while rehabilitating from an illness. This heart-warming story was reported in the local press and featured on STV News.

In addition to her commitment to high quality patient care, Angela always prioritises her staff before herself, including starting shifts early; finishing late; and even working on days off to ensure staff feel supported. This has resulted in excellent nursing staff recruitment and retention in Ward 10.

Innovation of the Year

Clyde Robotic Theatre Team

This innovative staffing model has seen in excess of 20 Theatre staff from across Clyde undergo specific training in robotic surgery to provide a new, minimally invasive service that is improving outcomes for colorectal cancer patients.

The service is provided by Clyde theatre staff on QEUH site, recently increasing delivery to 2 theatre days per week.

All staff involved, including lead nurses and educators, are commended for their commitment and enthusiasm in undertaking the training (often in their own time), and building strong, collaborative working relationships with QEUH colleagues to develop and launch the new service.

The team are key players in its success, their expertise and professionalism ensure this service continues to prioritise patient safety and improve cancer outcomes for Clyde patients.

Volunteer of the Year

Marie Phillips, AHP Rehab Support Volunteer; INSPIRE Volunteer

Marie has been an incredible support at the RAH and is popular with both staff and patients. She is unfailingly generous in her time and will offer to help out wherever needed.

Marie works with Orthopaedics AHP colleagues, supporting and encouraging patients with mobility and recovery exercises, or simply spending time listening, providing companionship and support, to help lift their mood and provide a welcome distraction to their time on the ward.

Marie is also a valued member of RAH INSPIRE team, creating a friendly and relaxed environment and supportive encouragement to participants.

Overall Winner – Thomas Cybulski – OPS

Overall Winner Nominees

Team of the Year

The Acute Medical Receiving Unit (AMRU) Housekeeping Team

Jackie and Simon consistently go above and beyond to support the wards and their colleagues. They show great pride in their work, they are fantastic team players who always go the extra mile to support the areas they cover. The epitomize teamwork and dedication and their unwavering commitment to maintaining cleanliness and hygiene ensures high-quality care for our patients. Their supportive approach fosters a positive work environment, promoting staff wellbeing and unity among colleagues. Their proactive efforts contribute significantly to departmental and directorate objectives, exemplifying excellence in their field.

Employee of the Year

Thomas Cybulski – OPS

Thomas Cybulski, fondly known as “Tommy” to his patients and colleagues, exemplifies the essence of exceptional patient care at Glasgow Royal Infirmary. Despite facing his own health challenges, Tommy’s dedication knows no bounds. His unwavering commitment to serving the hospital with positivity and joy sets him apart. There is no job that Tommy will not assist with, nothing is a bother and he brightens brining positivity and joy to our days. Tommy’s selflessness shines through in his tireless efforts to brighten the lives of patients and their families, mostly notably seen each Christmas as he visits wards clad in festive attire to spread cheer among his patients, their families and colleagues. His actions, driven purely by a desire to enhance patient well-being, exemplify the spirit of compassionate caregiving. Tommy’s impact extends beyond his duties, making him a beacon of inspiration and an outstanding colleague.

Working together in a true team approach to administer the COVID booster vaccination to in-patients at 3 North Sector sites, this team ensured patients were vaccinated while in hospital in a timely, caring and compassionate manner reducing the risk of COVID infection. They responded quickly to urgent requests, and built up a strong rapport with staff and seamlessly meeting demand despite there own services being remobilised.

Having local staff run the program was beneficial for staff and patients, but it was the patient centred and teamwork nature of this team that made all the difference. Thank you team for your dedication to patient centred care and team working.

Leader of the Year

Janet Craig – GRI OPD

Janet Craig has shown exceptional leadership throughout this year, guiding her team with unwavering support and morale-boosting initiatives. Glasgow’s Royal Infirmary OPD team were displaced throughout the COVID pandemic to support inpatient areas and morale suffered as a result. Janet has diligently fostered team spirit through inventive activities, including staff lunches that have encouraged camaraderie and shared experiences. Furthermore, Janet’s commitment to community engagement was evident as she led her team in charitable endeavors, notably organizing a team-building walk and fundraising for local charities during the holiday season.

Janet’s leadership approach inspires and uplifts and has resulted in a return of services to pre-pandemic levels, while utilising staff to work differently in areas increasing the ability to provide diagnostic services in urology clinics and day

settings reducing inpatient demand. Her leadership has not only revitalized team morale but also significantly contributed to the community’s well-being.

Innovation of the Year

GRI Medicine WeCARE Junior Doctor Experience QI Group

Responding to junior doctors’ feedback at Glasgow Royal Infirmary for a desire for consistency and predictability during their time on the receiving wards, a Junior doctor led group, working in tandem with the consultant team have sought to improve ward rounds with structured pre and post-ward pauses. The group looked at ways to put in place a consistent approach to ward rounds to support junior doctors to plan their post ward round work and make it easier to take their breaks. This approach gave junior doctors an equal voice and input into planning and testing new ways of working. The group developed a structured approach to ward rounds in receiving which includes a pre and post ward pause which could be adopted in other areas of the hospital. This ensures consistency, predictability, and facilitates breaks. The collaborative approach empowers junior doctors, enhancing both efficiency and staff wellbeing and the model, epitomizes continuous improvement and contribute to quality care and staff wellbeing

Volunteer of the Year

Pain Management Patient Volunteers

The Pain Management volunteers have supported the pain service over many years. Despite living with, and managing, their own long-term pain conditions, this exceptional team has dedicated countless hours to enriching our pain service and community.

Their impact is profound, as they educate patients, carers, and HCPs on pain management. Through their lived experiences, they offer invaluable insights to our Pain Management Programme, inspiring hope and resilience.

Their commitment extends beyond individual struggles, actively shaping patient centred service delivery. Their selflessness and unwavering dedication exemplify the spirit of volunteerism, illuminating paths of empathy and support for our patients and their families.

Overall Winner – Ophthalmology Service

Team of the Year

Ophthalmology Service

The team consists of consultants, trainees, nursing staff, orthoptists, optometrists, ocularists, administrators, and clinical staff, led by Dr. Deepak Tejwani and Dr. Soma Chakrabarti, co-clinical directors.

The service has maintained high levels of patient activity (averaging . 1700 patients per week), successfully rolled out a national EPR programme, and is on track increase the number of cataract operations completed this year by 23%. The service has also identified and contacted 500 low-risk glaucoma patients suitable for transfer of care to the community as part of the national Community Glaucoma Service.

All this activity has led to reduced patient waits, resulting in positive patient feedback via care opinion, and this positive feedback enhances overall staff morale and wellbeing.

Employee of the Year

Jade Aitken

Jade, employed as a housekeeper, was extremely supportive in preparation work to open two winter wards (5c and Brownlie) at the GGH site to support winter capacity. Jade often worked independently to source the equipment required, report estate issues, and organise ward stock levels. Jade was instrumental in keeping the lead nurse and clinical services manager up to date with progress and also with issues that required escalation. Jade has done this over a period of weeks while also carrying out her own ward duties. Overall, Jade went above and beyond to support the opening of 45 additional winter beds at GGH.

Leader of the Year

Allan Dodds, Associate Chief AHP

Allan has been a fantastic support to his staff, both in the orthopaedic and major trauma AHP teams. Allan is a constant source of support and positivity, which has helped to create a warm and friendly working environment for all his staff. Allan has also been working in the role of associate chief AHP. In this role, he is a fantastic advocate for the occupational therapy and physiotherapy professions and has supported all AHP teams in the South Sector who deliver excellent patient care.

Innovation of the Year

Acute Medical AHP Team

Emily and Shane work on Level 5 at QEUH, which includes diabetes, endocrinology, general medicine, and infectious diseases wards. They regularly assess and treat patients with a wide variety of medical conditions and functional abilities. Due to the

challenging environment and large number of patients with vastly different needs, their focus became centred on improving patients’s access to physical activity and advice regarding exercising independently. Therefore, to support this, they developed the ‘Get Moving to Get Home ‘campaign. As well as developing a brand new video resource, they have used an innovative approach to digital technology to make new and existing resources available to all. These new resources have been shared beyond their own clinical area and will ultimately improve the patient experience.

Overall Winner – Total Skin Electron Beam Therapy. Led by Robin Sawyer, Head of Mechanical Engineering, Clinical Engineering and Radiotherapy Physics 

Overall Winner Nominees

Employee of the Year

Lisa Cairney, Radiographer  

Lisa is an extremely hard working and experienced Radiographer and an expert in the field of Cardiac CT scanning at Glasgow Royal Infirmary.

These are complex scans which result in the need for extensive training. Having identified a need for training resources that included technical requirements together with how to produce a “gold -standard” scan, Lisa spent numerous hours in her own time creating an in-depth training guide featuring step by step procedures with sections covering anatomy, pathology, FAQs and troubleshooting.

The training guide is supplementary to Lisa offering one to one training for Radiographers and Radiology Registrars.

Team of the Year

Prostate Script Project Team. Led by Gavin Orchin, Pre-registration Clinical Scientist, Radiotherapy Physics

The Beatson Radiotherapy Department plan and deliver over one thousand prostate treatments each year, and a treatment plan is created for each patient tailored based on individual anatomy and optimised accordingly.

Creating these plans is time consuming and resource intensive, and a decision was taken by the team to create a Script to automate much of the manual processes.

This has improved staff experience by reducing the number of individual tasks staff are required to perform, improving efficiency by significantly reducing planning time by approximately 30 minutes per patient (leading to an annual saving of five hundred working hours).

The consistency provided by the script reduces the risk of manual errors and the time saving allows team members to further focus on patient safety and other key tasks.

Leader of the Year

Freya Johnson, Consultant Reporting Radiographer 

Freya has entirely changed the dynamic of the working relationship between Radiology doctors in training and the Reporting Radiography Team by taking on a large amount of training and supervision, both personally and with the support of the Reporting Radiography Team.

This has resulted in a much-improved training experience on trauma film reporting for new Radiology doctors, and with this change in the working relationship and enhanced collaboration, the number of images seen by Registrars has resulted in a significant increase together with development of a great team culture featuring much more inter-disciplinary collaboration. Freya’s attitude and work ethic continues to inspire all those around her.

Innovation of the Year

Total Skin Electron Beam Therapy. Led by Robin Sawyer, Head of Mechanical Engineering, Clinical Engineering and Radiotherapy Physics 

Total Skin Electron Beam Therapy (TSEBT) is the most effective single modality for treatment of Mycosis Fungoides (MF), which is the most common type of Cutaneous T-cell Lymphoma. At the time of diagnosis, many patients have patch and plaque disease limited to the skin.

TSEBT involves irradiation to the entire skin surface and is often used at various stages of MF to alleviate symptoms. The Medical Devices Unit was asked to develop a medical device to enable the treatment of patients at the Beatson Cancer Centre as opposed to them having to travel to Newcastle.

The device was developed under an ISO 13485 Quality Management System and has made a significant improvement to patient care with patients often being treated two to four times per week over a period of weeks.

The Clinical Engineering Department designed the device which complied with all quality and radiation standards, taking account of patient dignity, well-being and care.

Volunteer of the Year

Joint Winners – Monica Dillon, Biomedical Scientist, Pathology and Kayleigh Quinn, Biomedical Scientist, Pathology, Laboratory Medicine

Monica Dillon and Kayleigh Quinn, both Biomedical Scientists within the Pathology Laboratory recognised that some staff had reduced well-being or were feeling lonely and isolated following the Covid pandemic and decided to organise various social activities including a monthly themed departmental quiz where all staff including medical and mortuary staff were invited.

Held on the first Friday of every month, the quiz enables staff regardless of their role to integrate better together, to practice teamworking skills and to support each other. Monica and Kayleigh fund drinks and prizes for the winning team and they also organise pizza.

As a result of friendships made, staff outings to karaoke (Pathoke) other groups have now formed, including the Board Game Club, a Staff Library and Craft Club. We are immensely proud of what Monica and Kayleigh have achieved for their colleagues, particularly as they give up a great deal of their own time to organise activities.

Overall Winner – Douglas Bell

Overall Winner Nominees

Team of the Year

Community Support Team, Social Work, Children and Families  

The members of the Community Support Team have been working together to improve engagement and participation with the children and families involved with the service. A team leading great projects, such as food pantry and coats initiatives, delivered in a sensitive, thoughtful way which tackled potential stigma attached.  Continual improvement to service, tailoring approach to how they work with children and families. Welcoming, warm environment created to bring young people and their families into, creating a nurturing space for supporting families. A great example of team work and the outcomes that can be achieved when everyone works together with the same common shared goal and a commitment to service outcomes for their community.  

Employee of the Year

Lewis Crawford, Receptionist/Modern Apprentice, Woodlands Resource Centre

Lewis, a fairly new member to the team is the first person people meet when they arrive at our Outpatients clinics at Woodlands Centre, he has been integral to the team in terms of support to colleagues and patients.

Lewis responded well to a ‘sensitive situation’ (clarity required). Remains calm in potentially challenging situations, positive outlook with a good sense of humour, nothing is too much trouble. Delivers the full package which is outstanding so early in his career, excellent standard of work and ability to deal sensitively with patients.

Lewis is a very kind and caring person who has improved the patient and carer experience when they arrive at our centre. Being nominated is a testament to the quality of this staff member. 

Leader of the Year

James Hamilton , Speech and Language Therapist Adolescent In-Patient Unit, Specialist Children Services

James was described as skilled mentor and coach, leading the team to deliver a nation leading approach and bringing people with him in the unique nature of service delivery. James, as the only speech and language therapist (SLT) in the UK working in Eating Disorders has shown exceptional leadership and vision in advancing the role of speech and language. Building capacity within the team.

A family quote was shared showcasing the life changing work “I got my daughter back. I watched her suffer and it broke my heart. She was disappearing in front of my eyes. We are forever grateful that we could access SLT as the specialist knowledge linked to eating disorders was definitely needed for us.” 

Innovation of the Year

Douglas Bell, Advanced Nurse Practitioner (ANP) Urgent and Unscheduled Care

Douglas, an Advanced Nurse Practitioner (ANP) from the Primary Care Improvement Programme (PCIP) Advanced Nurse Practitioner team was nominated for his work on a service improvement initiative in order for ANP’s to carry emergency and first dose of medications for home visiting.  

Douglas had the vision to identify what needed to be changed and delivered this within a challenging context. This piece of work has gathered wider interest across NHSGGC, receiving national recognition and sharing of good practice. Aligns to HSCP strategic priorities to keep people within their own homes and remain there for as long as is safe and the ability to provide immediate treatment to vulnerable people to allow this to key to the reasons for Douglas being nominated and winning this award.  

Volunteer of the Year

Fiona McManus, Carer Representative for the The Public, Service User and Carer Representatives Group (PSUC)

Fiona, always make a positive contribution to user and carer groups. Throughout our time working alongside Fiona, we consistently witness her skill and effectiveness representing Carers, not only across East Dunbartonshire (ED), but Scotland Wide. During the pandemic, Fiona supported in the developed of short films to support others in a caring role.

Lead on promoting the power of attorney (POA) uptake across the East Dunbartonshire (ED) community, delivering on strategic priorities, supporting better outcomes for the population. In addition supports carers across ED at the ‘drop of a hat’, simply put we don’t know what we would do without her.  

Overall Winner – East Renfrewshire Pharmacy Team

Overall Winner Nominees

Team of the Year

East Renfrewshire HSCP Pharmacy team 

The East Renfrewshire HSCP Pharmacy team comprises of Pharmacists, Pharmacy Technicians and Pharmacy Support Workers who provide a patient centred, clinical Pharmacy service for patients living at home or in a care home within East Renfrewshire.  

They have scooped coveted “Team of the Year” award for their exceptional contributions in 2023. The team focused on delivering patient-centred, clinical pharmacy services, with over 2000 monthly pharmaceutical care interventions. Noteworthy achievements include the successful implementation of serial prescribing, prescribing antiviral medicines for high-risk COVID-positive patients, and delivering substantial efficiency savings. Despite facing challenges, their unwavering dedication to improving patient outcomes and optimising healthcare services secured the team this well-deserved recognition. 

Employee of the Year

Andrew Crumlish

Andy is an incredible support worker, colleague and human. 

He goes above and beyond to support the children and families he works with. He does everything from acting as a taxi, cleaning homes to make them safe, organising furniture to getting people involved in new activities. Andy builds trust and rapport with service users with such skill. He knows exactly what families need and formulates a plan with them. 

He is hands on and proactive which was evident with the summer programme he organised. He planned trips to Edinburgh Zoo, Heads of Ayr, the cinema and many more. He arranged the funding, transport, food and drink and invitations and helped some of our most vulnerable residents have a positive and unforgettable summer.  

Leader of the Year

Mark Sweeney 

Mark has been a social worker in Children’s Social Work for more than 12 years but in the winter of 2022 he was drafted into our Care at Home Service which was experiencing significant challenges due to high levels of absence, at both frontline and leadership levels.    
   
For six months he provided leadership and management cover for the service. He instantly won over the staff with his calm but firm approach.  

 
He managed complex complaints, worked evenings/weekends – even missing his favourite football team play and working over Christmas without being asked.   His leadership made a significant difference to staff and service users. 

Innovation of the Year

East Renfrewshire Medication Support Service 

This dynamic team of Pharmacy Technicians spearheaded changes that seamlessly integrated our Medication Support Service (MSS) with the Adult Support Protection (ASP) team. By proactively receiving and acting upon medication error referrals, they have been able to create a process for collaborative interventions, sparing GPs unnecessary involvement. This reduces risks for vulnerable adults and provides a better service.

Their dedication to patient safety and innovative practises, recognised by the Care inspectorate, sets our MSS apart. This award rightfully celebrates MSS’s pivotal role in advancing healthcare delivery, ensuring better outcomes and fostering an environment of continuous improvement. 

Overall Winner – The Development and Informatics and Business Intelligence Teams – Andy Hardy, Stewart Blair and Kim Bova – Development of the Day of Care Audit (DoCA) application

Overall Winner Nominees

Team Of The Year

Louise Gunson, Gillian Morris and Iain Gordon – eHealth Contracts and Procurement Team 

Since the transfer of mobile phone account management to the eHealth Contracts and Procurement Team, significant work has been carried out in relation to improvement of data capture, enhanced authorisation process for purchases and better reporting and analysis associated with monthly usage charges and management of contracts due to expire.  

This has resulted in enhanced processes associated with invoice payment and charging mechanisms as well as a reduction in recurring costs for eHealth and the wider Board. 

Employee Of The Year

Susan Cochrane – eHealth Business Intelligence  

In order to properly reflect and monitor activity and compliance, Susan led on analysis of Psychological Therapies recording and storage within EMIS, transformed and modelled data to take into account of the variance in clinical approaches and transformed the identified events to reflect the standardised timeline specified for the HEAT target using a series of programmes written to incorporate this transformation into the basis for National submissions and local decision support reporting.  On request this was further developed to reflect the complexities of multidisciplinary teams. 

This was essential for monitoring and responding to patient access targets and in addition provided the clinical management overview of service provision to respond to demands and examine service improvements. 

Innovation Of The Year

The Development and Informatics and Business Intelligence Teams – Andy Hardy, Stewart Blair and Kim Bova – Development of the Day of Care Audit (DoCA) application

The Development and Informatics and Business Intelligence teams worked together to transform the audit process for capturing and reporting on the clinical status of current inpatients. Previously this was a manual data collection process delivering results more than a week after the audit which reduced operational benefit of the process.

Introduction of the DoCA app meant an entire process could be captured across hospitals in the morning and reported in the afternoon with the development transforming the audit process and saving significant time for clinical staff. Furthermore, it improves data quality and provides the opportunity to use for operational discharge processes with Acute and HSCP staff.  Other Health Boards are now interested in implementing GGC’s innovative solution.  

Overall Winner – Jennifer Materne

Overall Winner Nominees

Team of the Year

The Patient Transport Service

This team is based out of Gartnavel Royal Hospital which responds to requests from wards and departments throughout the Board to move patients to and from hospital. All the drivers have received training to allow them to deal with all different patient groups.

This is not restricted to our Health Board geographical area but can be as far afield as Oban, Birmingham, Edinburgh or London. The service is involved in transportation of renal patients from GRI and Stobhill with QEUH patients provided this service from January 2024

Employee of the Year

Jennifer Materne

Jennifer played a pivotal role in the completion of the emergency refurbishment of works 36/37 at RAH and with her attention to detail and communication skills ensured that all down to the smallest details were delivered to the highest standards and due to her dedication to the project this was delivered back in time for winter bed pressures. This has provided a greatly improved environment for staff and patients. Jennifer goes above and beyond for her team and is an excellent ambassador for the Operational Estates Team

Leader of the Year

Thomas Mills

As well as his duties as an Assistant Head of Capital Project providing valuable management and oversight to a team of Senior Project Manager Thomas has developed an on line resources for the project delivery team. The PM Handbook is the first port of call for the project delivery and collates all the processes, procedures, templates and best practice information for the delivery of NHS projects. It can also be used as a training took for new members of staff within Capital Projects. The system is interactive and an evolving resource for the staff to use in their daily roles. This taken forward by Thomas on his own initiative and a sizable piece of work to complete.

Innovation of the Year

Zoia Maher

Zoia is a member of the admin team based at GRI. Zoia has been the driving force behind the digitisation work that has been undertaken across Facilities Services over the last 12 months.

Without her commitment to excellence much of the work would not have been delivered at the pace it was, with accuracy or in a user friendly layout developed for all the team to use. Her work has ensured that time consuming process using paperwork has now progressed using the technologies available to us. This work will continue to be used to improve systems across the sector to ensure that compliance and quality management processes are updated.

Overall Winner – Andrew Molloy

Overall Winner Nominees

Team of the Year

Purchasing Team 

The Team have been nominated for the successful recycling and reuse of furniture and equipment, achieved through the teams dedication and by raising the profile for the recycling and reuse service resulting in cost savings of c1.2million (from 2017 to 2023), carbon savings, waste reduction and overall improvement of sustainability.   

The team have achieved ‘revolve’ accreditation which is awarded to 2^nd hand stores throughout Scotland for cleanliness, quality and safety standards.  This is due to the staff undertaking care in arranging the uplift, pre-check which includes upcycle (if required), cleaning and checking fit for use, uploading the details onto the portal for the end user visibility and delivery.   

The team also promote the recycling service and direct NHSGGC staff members to use the portal when receiving requests for furniture and equipment. 

Employee of the Year

Angela Gray 

Angela is always willing to go above and beyond what is expected of her role. She has in depth knowledge of the whole service and can be relied upon to provide help and support to the service and her fellow colleagues within Management Accounts.  

Her work ethic and easy going nature allows her to bring out the best in newer members of the Management Accounts team as well as service managers who are new to their role. She is a real team player, promoting health & wellbeing within the department by organising various keep fit activities (running group, keep fit class and yoga) as well as helping organise social events. 

Leader of the Year

Debby Skene 

Debby is the Head of Management Accounts for Acute. She has the respect of her team, her colleagues and seniors within Finance and beyond. 

She is continually trying to drive forward change in the department and is leading on the changes to the month end process. She takes her team with her, makes everyone feel involved and always tries to resolve issues. 

She has significantly improved the communication within her team and across all departments within Finance ensuring everyone is working collaboratively.  

She is a dedicated member of the finance team and is describe by her team as a breath of fresh air! 

She is a shining example to her staff and colleagues through her professionalism, positivity and can do attitude. 

Innovation of the Year

Andrew Molloy 

Andrew has consistently delivered technical solutions and processes to reflect a range of new pay and pensions legislation. This includes: 

• The NHSS wide solution for the 2023 AFC additionality payment, which was calculated for all NHSS employees via business intelligence reports he developed to meet the criteria 
• New pension control reports for multiple employments, aggregation of contribution tiers across all posts following the October 2023 pension changes, auto-enrolment eligibility across all posts, etc. 
• Development of a range of reports and calculations to support a variety of core business processes  

Andrew’s work has been pivotal for NHSGGC, and also the whole of NHSS, and his expertise has supported Payroll Teams across the country to deliver large scale requirements within exceptionally tight timescales. 

Overall Winner – Martha’s Mammies

Team of the Year

Martha’s Mammies

Martha’s Mammies is a service that supports birth mothers who have lost care of their children on either a temporary or permanent basis. Prior to the implementation of Martha’s Mammies, women who had lost the care of their children in Glasgow had limited specialist support to help them with the grief and loss that inevitably followed.

Martha’s Mammies is a multi­disciplinary team who work with small caseloads of women to be able to offer flexible, intensive, and adaptive support to respond to the needs of individual women. The team worked well together to make a difference in a short amount of time and have achieved incredible results. 

Employee of the Year

Thomas Higgins

Tommy has worked in children’s residential services for many years working in several of the children’s houses across Glasgow.

He has dedicated his working life to supporting some of our most vulnerable care experience young people. In his role as a Senior Residential Practitioner, he has helped young people to flourish and realise their potential and nurtured them with care, enabling some of them to better understand the trauma they have experienced.

Tommy gives 100% on every shift and always put the young person first and foremost in any interaction, no matter how difficult it would be.  

Leader of the Year

Rose Traynor

Rose is currently a Team leader for the Florence Street Community Mental Health Team. As a team leader she demonstrates outstanding leadership, encourages good practice, professional development, and a commitment to social work in mental health services. She will challenge and encourage colleagues to continue to learn and develop both professionally and individually making their working experience as good as it can be. During the past year there have been significant challenges within mental health social work services, Rose has continued to support and motivate her team to achieve positive outcomes for those they support. 

Innovation of the Year

Chalk the Walk 

For World Suicide Prevention Day on 10 September 2023, the North East Health Improvement Children and Young Peoples Team asked local youth providers to take part in an event, “Chalk the Walk”, to help shine the light on suicide prevention. Working with Health Improvement teams, local youth organisations encouraged young people to use chalk, to beautify their community, with images and messages of hope, resilience, suicide awareness and prevention.

The youth organisations then posted pictures of their artwork on social media and the team allocated prizes for most creative, most colourful and most inspirational messages. Chalk the Walk was an innovative event that has made a significant different to local youth organisations, young people and their communities. 

Volunteer of the Year

Sarah Donnelly and Sara Delaney

Both Sarah and Sara are lived experience volunteer mentors who support the work being done within Tomorrow’s Women Glasgow and Martha’s Mammies.

Since starting their volunteering, they have transformed the team through their experiences. They are highly motivated and give up their time to attend various groupwork activities and support the delivery of the programme and identify women who may require additional 1­to­1 support. In the past year, they helped establish a Recovery Café in Maryhill.

This café supports women in custody to ensure they are supported to maintain a drug and alcohol-free lifestyle that helps to prevent reoffending behaviour. The women attending consistently express their gratitude for both volunteers and the support they receive.  

Overall Winner – Teaching and Learning Centre (TLC) Reception Team 

Overall Winner Nominees

Team of the Year

Teaching and Learning Centre (TLC) Reception Team 

The Teaching and Learning Centre (TLC) Reception Team, QEUH Campus are nominated in the category of Team of the Year in recognition of their contribution to the return of the TLC back to its original purpose as a joint teaching and learning facility for NHSGGC and University of Glasgow. This followed on from a period during the COVID-19 pandemic when the Centre was requisitioned as a national testing laboratory and was closed to teaching and learning to provide this service for the duration of the pandemic. The team continued to work together throughout this period providing a physical frontline support to staff and contractors.

Employee of the Year

Krizia Mazzoni, Assistant HR Advisor, Cluster 1, HRSAU

Krizia goes above and beyond her role as Assistant HR Advisor in the support she provides to managers for attendance management. Krizia has been fundamental to the coaching and training provided to managers in Clyde Sector and continues to offer support at absence focus groups.

Leader of the Year

Steven Reid, Mental Health and Substance Nurse Lead 

Steven Reid started in Occupational Health as a full-time employee in 2016, following his background career as a mental health and addictions nurse. His original role was as OH alcohol and substance nurse from 2012, he was then asked to take over the management and development of the workforce Counselling service. This service was responsive through the pandemic and evolved to be part of the wider provision of psychological services for our workforce and is a core part of our Staff Health Strategy. 

Innovation of the Year – Joint Winners

Andrew Clark

Andrew developed and refined the Business Intelligence dashboard for the SHaW Task Calendar. This included building specific filterable data pages alongside the Sector / Directorate / HSCP summary pages that feature in the SHaW Storyboards. 

Paul Cogan

Paul leads on the Success Register Workstream of the NHSGGC Culture Strategy for the Organisational Development team. The NHSGGC Acute and Corporate Organisational Development team took on the challenge of establishing a platform for over 41,000 colleagues to share success stories, nominate instances of excellence, and highlight innovative practices. In response, Paul Cogan undertook the project lead role for the Success Register for the Team. 

Volunteer of the Year

One HR Team 

The One HR project team brings together teams from across the HR&OD Directorate to create a sense of one team, with a unified purpose, of enabling a skilled, engaged and healthy workforce across NHSGGC that is valued, supported and empowered. The OneHR group will support this by sharing best practice, adopting shared ways of working and creating opportunities for our teams to mix, socialise and get to know each other. 

HR and Organisational Development – Director’s Award

Claire Robertson

Since joining NHSGGC in 2020 from South Africa, Claire has done an amazing job in cultivating a high profile and confidence with the Directors, SMTs and wider teams in the areas that she supports.  Her instrumental role in supporting and progressing success for NHSGGC Clusters in the Investors in People Award is recognised with this Director’s Award.

Overall Winner – Aileen Wilson

Overall Winner Nominees

Team of the Year

Strategic Commissioning Team 

The strategic commissioning team support the HSCP with commissioning, governance and contract monitoring of services with external providers. The HSCP commissions approximately 175 services with external third sector and private providers covering a huge range of areas. 

The team work hard to evidence the need for commissioned services and manage the procurement for the service – they work to tight timescales and must be adaptable to the changing landscape of health and social care. 

The team demonstrate excellent management and communication skills to work with commissioned services to ensure targets are met to benefit people in Inverclyde receiving care. The teams workload reflects the huge range of services Inverclyde HSCP delivers. 

Employee of the Year

Heather Millar

Heather has worked with HSCP for around 20 years within learning disability day operation services in a support worker role. 

Heather has been pivotal in the setting up and delivery of the HSCP Autism Pilot Service to meet the needs of young Autistic people. She works tirelessly to support vulnerable young people and is a fierce advocate for their wellbeing.   

Heather built up relationships with young people over a long period of time and in some cases helped give them the confidence to leave the house; one young person she supports who struggled to leave the house has now passed their driving test and attends college. 

Heather is described as self-effacing, unassuming, genuine, funny, warm, and a joy to work with. 

Leader of the Year

Aileen Wilson

Aileen manages 3 children’s houses which include a large staff team. 

Aileen is dedicated and committed to providing a high standard for care and her values are rooted in compassion and the rights of children. 

Many of her colleagues describe her as being a great problem solver who finds solutions to many difficult situations which arise at short notice. 

Aileen is committed to working to the strengths of her staff she is a great communicator and listener. Aileen has developed a culture of trust whereby our children’s voices are listened to by staff and their views are taken seriously. 

Innovation of the Year

Neil Cree & Asylum Health Community Team

Neil Cree and the Asylum Health Community Team were unexpectedly tasked with accommodating 70 refugees. At very short notice, the team had to create procedures and referral pathways to assess the health of the refugees and link them to wellbeing support in Inverclyde. They had no additional funding and faced many challenges. 

This team has went beyond expectations and are now supporting other HSCPs and Health Boards to develop services similar to what we now have in place within Inverclyde. The team work closely with outside partners to deliver exceptional services, and by having this team in place we have reduced a lot of strain on other partners. 

Volunteer of the Year

Veronica Rasmussen

Alongside her role in the Homelessness Centre, Veronica has recently gained a first-class honours degree in psychology and also the COSCA Certificate in Counselling Skills. 

Then on top of this, Veronica volunteers in a range of roles to support the most vulnerable people in our communities including: volunteer with Talk On Ladies (part of the Man On! Charity in Inverclyde); Committee Vice Chair Oak Tree Housing Association; Children’s Panel Member; Unison Workplace Steward. Veronica is described by her colleagues as inspirational, selfless and goes above and beyond whilst working tirelessly in her role. 

Overall Winner – Michelle Stevenson

Overall Winner Nominees

Team of the Year

Northeast Health and Social Care Partnership, Parkhead Cluster Pharmacy Team

Since recruiting a full complement of technical support in 2023 our fantastic technicians, Pharmacy Support Workers and Pre Registration Pharmacy Technicians are now delivering a medication reconciliation service for all immediate discharge letters and outpatient letters with medication changes consistently 5 days per week throughout the year and we are the only cluster doing so within the HSCP.

Our pharmacy technicians have been able to maintain this excellent standard of work with minimal pharmacist input for queries. In addition, we have even been able to provide cross cluster cover to maintain the services provided by other cluster within the HSCP during absence.

Employee of the Year

Susan Donnelly

Susan is often the first person that people contacting the prescribing team or the wider Clarkston Court Pharmacy Team come into contact with. Her years of experience working in a GP practice mean that she is equally comfortable talking to patients as she is to senior managers and directors.

Her many years with the prescribing team means that she has a comprehensive knowledge of all staff and all aspects of the business management for the team.

She is unfailingly helpful, reliable, knowledgeable and efficient. She cares deeply about the welfare of people in the team and their development. She displays many fine leadership behaviours and is instrumental in keeping the administration team a cohesive, happy and effective service.

Leader of the Year

Michelle Stevenson

Michelle is a unique person who is distinguished by her extraordinary capacity for inspiring others and her superb interpersonal abilities. She naturally builds great relationships with co-workers, managers, and subordinates due to her charming and personable manner. Because of her sincere interest in people, Michelle is able to identify their wants and worries, fostering a supportive and cooperative work atmosphere. 

Michelle is an amazing motivator who can motivate and inspire her peers to realize their own potential. She gives everyone around her confidence and enthusiasm, whether it’s by setting an example, offering helpful feedback, or encouraging words. Michelle’s ability to inspire others goes beyond personal success; it has a favorable effect on the atmosphere of the entire organization.

Innovation of the Year

Surgical Team, Queen Elizabeth University Hospital

This team comprising pharmacists and pharmacy technicians has worked together to change the way in which we deliver services to patients undergoing surgery within GGC to support surgical remobilisation.

Changes include development of a pharmacy referral system, review of systems for patient triage and development of the pharmacist’s role in the arthroplasty and perioperative clinics.

This team worked together, changing the traditional service, trying small tests of change and working differently including developing the patient facing role of pharmacy technicians as well as developing their advanced practice.

Director of Pharmacy Award

Manpreet Narwan

Mani highlighted that we only recognised Christian holidays when we wished the community pharmacy network well via the local communications.

Mani worked with the Board’s Equalities Team to identify the most relevant religious holidays taking into consideration the demographics of the pharmacy workforce.  She then worked with the Board’s Interpreting Team to devise a form of congratulations and best wishes for the main holidays.

Mani has pro-actively taken responsibility for developing the Community Pharmacy Development Team’s profile amongst the community pharmacy network.  She has drafted documents developing the Team’s Mission and Vision and is currently working on how we can develop our communications strategy to better explain how the Team can support the network.

Overall Winner – Community Food Teams

Overall Winner Nominees

Team of the Year

Travel Health Contingency Team

In June 2023 the provider to all of GGC except Glasgow Northwest, notified NHS GGC of its intention to withdraw from it’s contract to provide travel health risk assessments and vaccinations by end of September.

However due to staffing and other core service delivery issues this service was in effect withdrawn in August.

Despite this short notice withdrawal, a Contingency Service was in place within a week. To pull together the logistics of a new service at such speed is a testament to the dedication, professionalism and sense of duty of all those involved.

Without the actions of the team, the population of GGC would have been without a free-at-the-point-of-access travel service and risking a widening of travel-associated health inequalities.

Employee of the Year

Kary O’Brien, Health Protection Nurse Specialist

We have a great team of HPNS, all of whom deliver their daily health protection work with incredible empathy.

Even amongst such a great team, Kary quietly and without any fuss, stands out in the kindness and warmth that she brings to all of her interactions, be it with cases and contacts or with her colleagues. Without exception, she is very much liked and respected by absolutely everyone. Kary is warm, funny and with a unique insight into other people’s emotions.

Leader of the Year

Dr Iain Kennedy, Acting Head of Health Protection

Dr Kennedy has provided calm leadership of the Public Health Protection Unit team over the last year during something of a post-Covid transition period, with challenges and changes for the team including an increase in working pressures and staff changes within the team.

Iain has always shown good leadership and been calm and approachable, and is very willing to share his expert knowledge with the team, encouraging skills development in staff members. Alongside the day job of leading acute health protection responses and managing his consultant portfolio he has also done a great job of identifying areas for team development and encouraged initiatives aimed at team wellbeing including some informal team building activities.

Innovation of the Year

Cost of Living Mitigation Programme

The team work across acute settings and have developed a range of innovative approaches in response to cost of living pressures impacting on Patients and Carers attending NHSGGC Hospitals.

The package of support includes access to a menu of immediate cash first & practical responses such as Maternity Emergency Grant (MEG); Crisis Home energy service and the Emergency Food on discharge service which have collectively support approx. 2000 of our most disadvantaged patients over the last year. They also meet challenges facing our staff with a comprehensive package of emergency response to support food, fuel and money was introduced to support the wellbeing

of NHSGGC Staff. The NHSGGC Staff Hardship Grant has supported almost 500 staff through a grant secured from endowment funds.

Volunteers of the Year

Community Food Teams

The Community Food Team works to address barriers to healthy eating, weight management and food insecurity through the development of local community-based support networks which aim to increase availability, affordability and accessibility of healthy food and provide support to increase food literacy and practical cookery skills within communities. We recognises the multitude of volunteers who collectively support the delivery of the programme within the many community health projects who are critical partners in the GGC Community Food Network.

The programme builds capacity at a local level and supports a network of volunteers to train as community chefs and deliver practical cooking sessions to communities. Volunteers are supported to gain skills not only in cookery, but also in food hygiene and health and safety that supports wider employability outcomes longer term.

Overall Winner – Graeme Crockett

Overall Winner Nominees

Team of the Year

The STAR team

STAR is a specialist service that focuses on the successful integration of offenders into society, emphasising their role as productive members of the community. The STAR team focuses on reducing risk of violence in the community and improving mental health outcomes for patients with complex presentations. The treatment works towards positive outcomes in terms of helping patients to make prosocial choices rather than engaging in offending behaviour, improving mental health of service users, and enhancing their overall well-being. STAR also reflects a commitment to treating service users with dignity and respect. The Team approaches the service to ensure that there is balance between public safety and the well-being of offenders

Employee of the Year

Graeme Crockett

Graeme has gone above and beyond for the second year in a row in his efforts to boost the successful recruitment of band 5 nurses for Forensic Mental Health. He has volunteered for every recruitment event and has been filmed as the Regional Services representative for GGC recruitment video as well as a Forensic specific recruitment video.

The service has one of the highest band 5 vacancy rates which has a significant impact on the delivery of safe and effective patient care and increases the strain on our current staff group. He has helped raise the profile of the service and bring in new staff to join our teams. From an organisational perspective increased staff has helped boost morale and in turn has a positive effect on sickness absence rates as well as helped reduce additional spend attributed to vacancies.

Leader of the Year

Diane Wright

Diane is the Lead Nurse for Renal Dialysis Units at a time of acute challenges with insufficient haemodialysis spaces to meet demand. Diane has led her team to complete a comprehensive review of capacity across the service. Through service redesign, she introduced twilight services increasing capacity. Diane has developed the team to review and promote home therapies, increasing care options for this group of patients.

Innovation of the Year

Haematology Ambulatory Care Service

A project team was identified which included the appointment of an Advanced Nurse Practitioner and a Nurse Practitioner, who were supported by the Lead Nurse, Pharmacists, Estates and Consultant Haematologists to take forward. This project was completed in August 2023 and is now fully operational with patients having their treatment as a day case as opposed to having to stay as an inpatient.

A non-clinical space within level 4 at the BWoSCC was identified and an area created for a 4 chair space ambulatory care service with 2 nurse assessment rooms. This new service has allowed more patients to be treated at home in line with our SACT Strategy and patient feedback has been very positive.

Volunteer of the Year

Lesley Ong

Lesley maintains the NRU garden voluntarily. She works in NRU as a nurse but comes in on her days off to tend to the garden. This garden makes a real positive impact on the morale of NRU patients and staff. Having this area maintained regularly means it is always welcoming and creates a positive outdoor experience for patients and families. Lesley involves the

patients where possible with planting, weeding and watering. These functional tasks are excellent rehabilitation for patients.

Overall Winner – Delayed Discharge Team

Overall Winner Nominees

Team of the Year

RAH Ward 37 – Multidisciplinary Team 

This group of staff are the epitomy of a gold standard team. 

In June 2023, Legionella was discovered in the water supply for Ward 37. To keep patients and staff safe and to replace parts of the water system, the ward was decanted to Munro Ward in Stobhill Hospital.  

The team pulled together to transfer all of the patients and equipment safely and with minimal disruption within a very short period of time. The staff had to make a 30 minute trip, twice a day, to get to and from Munro Ward.  

Due to multiple factors the works took five months to complete. 

Through all of this, the staff put the patients and relatives first. Ensuring that the high standards of care that were provided in Ward 37 were replicated. 

Employee of the Year

Jennifer Phillips, Community Learning Disability Nurse 

Jennifer always goes above and beyond to ensure her patients are well cared for and have their every need met. An example, of the work Jennifer regularly does which demonstrates her dedication:  

One of Jennifer’s patients was bed bound and required support for all moving and handling. Due to this, she had been unable to have a cuddle in bed with her husband for a long time and this was of huge importance to her. Jennifer managed to work out a way that she could make this happen, although this was not a routine task for a CLDN. This meant so much to both of these individuals and led to an immediate improvement in their mood and wellbeing. 

Leader of the Year

Yvonne Du Pon, Team Leader, ‘Doing Well’ Community Mental Health 

Yvonne is an inspirational leader, dedicated to her staff and patients. Yvonne worked endlessly to identify key areas that required improvement within the ‘Doing Well’ service. 

By working with staff to support them to rectify issues and support changes, long waiting times were dramatically reduced. Yvonne has manged to achieve their assessment to treatment target and there is currently no waiting list for patients starting treatment.   

Without this support and clear direction and guidance the goals and achievements today would not have been possible. 

Yvonne’s character is a testament to her hard work and dedication, which has ensured the success of the teams that she directly manages. 

Innovation of the Year

Care Home Nursing Support Team 

A collaborative approach to prevent unnecessary admissions to hospitals from Care Homes in Renfrewshire. Established in 2020, the Care Home Nursing Support Team has developed and grown into a team of nursing professionals who provide support to residents, families and staff in care homes.  

Comprising advanced practitioners, care home liaison nurses and practice development nurse who can respond quickly and visit people in care homes requiring urgent unscheduled assessments.  

Taking both a preventative and reactive approach have been key in supporting better outcomes for care home residents.  

The team provides service across all 23 care homes in Renfrewshire and two on the Inverclyde border.  

In the last year they have provided direct assessment to 772 care home residents resulting in 3048 consultations from which only 8% needed referral to acute services. 

Community Involvement

CAHSC Project – James McGuire  

As part of his Culture and Arts Co-ordinator role, James developed and administered two small grants funding pots for local community groups and partners, including Renfrewshire Council, our HSCP and OneRen, to increase opportunities for local people living with the impact of inequalities to take part in arts and cultural activities.  

James has also established excellent working relationships with a wide range of partners, particularly within the Community Wellbeing Network that he created and is managing alongside Engage Renfrewshire. This Network has brought together over 150 people from community groups, third sector organisations, arts practitioners, statutory organisations and the private sector to enhance wellbeing through developing understanding, appreciation and innovative partnerships. 

James is a real asset to the HSCP and has made a difference to the lives of many people. 

Best Supporting Role

Megan Achara, Community Treatment Room, Nurse Co-ordinator  

Megan she has been inspirational in the development of the new community treatment and care service. She is a great support to each staff member, together with her team lead, they coordinate the day to day running of 14 treatment rooms and 130 GP phlebotomy clinics per week. 

Working closely with a range of clinical professionals, Megan will always go the extra mile to help as well as any of the treatment room nurses with clinical patient queries.  

Megan’s phone is always ringing and is always visiting clinics and giving advice to patients and staff. Megan is always smiling and keeping her team afloat. She is a real people’s person, has an eye for detail and her positivity is a breath of fresh air and is dearly appreciated by everyone she works with.  

Improving Our Workplace

Laura Docherty, Business Support Manager 

Laura has made significant improvements to how her team within admin and business support function.  

Over the past year Laura has been instrumental in supporting, participating and implementing the findings of an admin and business support review.  

Introducing training opportunities for her team, acting on the development needs of staff and improving overall morale. 

Laura has focused on the importance of maintaining a positive team ethos and culture, as evidenced in the team’s iMatter results, which are consistently improving.  

Laura is solution focused and always delivers on any ask of her or her team no matter how complex or time constrained.   

Laura is always calm and level headed and that shines through in the way the team work – it is a real testament to her strength as a leader. 

Chief Officer Award

Delayed Discharge Team  

The team work closely with acute colleagues, ensuring that every person who requires support from our community services, upon discharge from hospital, receive the right support, without delay. 

The team pride themselves in working closely with the person and their family to ensure that the wishes and expectations of all concerned are at the centre of their planning and that they are treated with care and compassion. 

They have adopted a ‘one-team’ approach across all our community support services, including our external providers to ensure that that person is a priority for the whole service. 

Since its establishment, the team has shown commitment, motivation and an immense sense of pride in their performance, which has made Renfrewshire the highest performing HSCP in Scotland for Acute standard delays in the period April – September 2023.  

Overall Winner – Morven Cowie, Senior Charge Nurse, Older People’s Wards, Vale of Leven Hospital

Overall Winner Nominees

Team of the Year

HSCP Finance Team 

The Finance Team is one of the “unsung heroes” who regularly demonstrate outstanding leadership during very difficult times.  They are inspirational and continuously enable West Dunbartonshire HSCP achieve important outcomes. 

The impact of their work reaches across all functions within the organisation, delivering expert guidance and structure every day with professionalism, patience and integrity.  They willingly share learning and experience, ensuring that there is always partnership working. 

Often going above and beyond the call of duty, especially during periods of significant pressure, this Team fully meets the criteria for this Award by “epitomising our values and continually demonstrating positive behaviours”. 

Employee of the Year

Laura Goodwin, Policy Assistant 

Laura has the unenviable task of dealing with the complaints and enquiries received by West Dunbartonshire HSCP.  

But her diligence, attention to detail, professionalism and gentle persistence, has been acknowledged by her colleagues, as well as her desire to make a positive difference in all that she does. 

Laura is generous with her time, supporting colleagues and managers with helpful guidance and information.  She is forward thinking, highly organised, and willingly shares her knowledge with others.  She has shown initiative by developing systems to provide greater clarity so that our services are aligned with Complaints Regulations.   

And all this she does with a ready smile and the “patience of a saint”! 

Leader of the Year

Morven Cowie, Senior Charge Nurse, Older People’s Wards, Vale of Leven Hospital

Morven has been described as an “exceptional and outstanding” leader by her colleagues.  

Added to this, a recent Care Inspectorate Report cited the stability of the staff team to be a “testament to her leadership”, and families also praised her proactive approach. 

Morven has worked with patients at the Vale of Leven Hospital for the last 28 years, and her dedication and commitment has not diminished.  

Staff enjoy coming to work, and this is reflected in the care provided to patients and their families.  Regardless of what challenges come her way, she overcomes them with a positive attitude, acting as a role model to her Team at all times. 

Innovation of the Year

West Dunbartonshire Alcohol & Drug Recovery Service – Harm Reduction Mobile Unit 

This unique service became operational in August 2022.  It seeks to provide care, treatment and support to the most vulnerable people in West Dunbartonshire. 

The Mobile Unit is staffed by a group of experienced Practitioners from Addiction Services who, in addition to their day jobs, visit a different location every evening.  By removing barriers and building up trust, those in need can access treatment and support beyond normal clinic hours. 

The Harm Reduction Mobile Unit does more than provide a service – it offers a lifeline to people who might otherwise not engage in traditional healthcare pathways, and gives them the chance to maintain a level of stability in their lives and the lives of their families. 

Volunteer of the Year

Becky Dunphy, Advanced Practice Physiotherapist in Primary Care

Becky is described by her colleagues as a very caring, compassionate individual who is extremely passionate about access to healthcare for all, regardless of background or circumstances. 

In addition to her Physiotherapist role, Becky volunteers as a Lead Champion of Global Citizenship within NHSGG&C, promoting and facilitating global health work throughout the organisation.   

She undertakes charitable work with the Dalitso Project, a charity seeking to improve healthcare in Malawi, and regularly travels there to undertake essential ground work to support ongoing projects, as well as supporting fundraising activities and events.   

Becky is passionate about “making a difference and her motivation and enthusiasm is an inspiration to others. 

Overall Winner – Nelly Delwani 

Overall Winner Nominees

Team of the Year

Orthopaedic Trauma Liaison Nurses  

The Orthopaedic Trauma Liaison Nurses have been awarded Team of the Year for their exceptional contributions to Orthopaedic care delivered to our patients and families. Serving as a central communication hub, they streamline processes, educate patients, and gather vital data for continuous service improvement. They facilitate smooth transitions, ensuring effective follow-up plans and supporting all staff during emergencies. Introducing innovative practices like virtual fracture clinics and trauma databases, they’ve significantly enhanced patient care and research capabilities. Their dedication to patient satisfaction is evident, with informal feedback praising their personalised approach. Operating as the first of its kind within paediatrics in Scotland, their impact within just 18 months is remarkable. Through teamwork, compassion, and unwavering responsibility, they’ve set a standard of excellence in patient care and interdisciplinary collaboration. 

Employee of the Year

Katie Cameron

Katie has been honoured for her outstanding dedication and support to all staff at the RAH. Katie always goes above and beyond, for example; transforming the on-call room into a sanctuary for staff and organizing morale-boosting social events. Additionally, she initiated fundraising efforts to aid colleagues facing adversity. As an exceptional midwife and leader, Katie excels in diverse situations, from supporting lower risk midwifery led births to the most complex clinical scenarios. Her mentorship and support uplift her peers, reflecting her humility, competence, and proactive attitude. Katie is an exceptional midwife, leader, fund raiser and problem solver.  With a steadfast focus on women’s well-being, Katie’s unwavering commitment to her colleagues and the community makes her a deserving recipient of this award. 

Leader of the Year

Janice Heggie

Janice has been awarded for her exceptional contributions as a lead nurse, driven by her compassionate and caring nature. Every day, she positively impacts lives, embodying professionalism while nurturing and empowering her colleagues with her extensive expertise. Janice’s dedication to patient well-being is unwavering, putting their needs first and foremost. She serves as an inspiration, offering unwavering support to everyone she encounters. Janice’s genuine compassion shines through in her interactions, making her a truly remarkable leader. Her kindness and empathy set her apart, making her truly deserving of recognition for her natural leadership and outstanding commitment to care. 

Innovation of the Year

Best Start AMU Project  

The Best Start Alongside Midwife Unit (AMU) Project focuses on implementing a key recommendation from the Scottish Government’s Best start review: a full range of choice of place of birth for all women wherever they live. Women right across GGC now have the full range of choices about where to give birth: whether that is in a high risk labour ward, at home or in a homely alongside midwife unit.  

Project midwives, Karen and Nicola, have co-produced with women and staff and have been innovative in their holistic approach to change – including developing bespoke training, clinical support in providing care in this setting, refurbishing rooms, installing equipment and developing new guidelines with obstetric colleagues.   

Positive feedback from staff and women underscores the success of their efforts, highlighting enhanced care in the AMUs. The team’s demonstration of care, compassion, and teamwork while supporting staff through significant service changes reflects their commitment to excellence and improvement in maternity healthcare delivery. 

Volunteer of the Year

Schwartz Rounds Team

The Schwartz Rounds team, have been recognised with the Volunteer of the Year award for their pivotal role in fostering a supportive environment for staff, and contributing to our Staff Health and Wellbeing objectives. Since its inception in 2021 and launch of the first round in December 2022, these monthly gatherings have provided a safe space for staff from all disciplines to discuss the social and emotional aspects of work. Their commitment to training for and facilitating these rounds has resulted in well attended rounds and positive feedback, highlighting the positive impact on staff well-being. By offering a platform for open dialogue without judgment, they’ve promoted mental health support and strength the sense of community and belonging. Their dedication has not only improved staff morale but also created a culture of empathy and respect within the hospital community, making them invaluable volunteers deserving of recognition. 

Directors Award

Nelly Delwani 

Nelly Delwani, a devoted midwife at the QEUH Maternity unit since April 2021, has been awarded the Directors Award for her unwavering commitment to compassionate care. She has consistently placed women at the forefront of her practice, ensuring their voices are heard and their needs met with empathy. Nelly’s advocacy for vulnerable women, particularly those with language barriers, highlights her dedication to inclusivity and accessibility in care. Her positivity, cheerfulness, and professionalism make her an indispensable asset to the Labour ward team. Nelly’s exceptional advocacy and commitment to excellence in maternity care embody the values celebrated by the Directors Award, recognizing her outstanding contributions to the field. 

The team, department, service or function that has been judged to have worked together as a team and made the most significant contribution to quality of care, population health and care, service delivery or staff wellbeing likely under significant pressure or difficult circumstances.

Any member of staff who has stood out as an exemplar of care giving, service delivery or who has made a major difference for colleagues around them or the delivery of a key objective for their department or wider NHSGGC/HSCP.

Any member of staff who has demonstrated outstanding leadership, positive values and behaviours and/or inspired others in a particularly challenging situation, or for the respect they get from others through the day to day difference they make for those around them as a leader.

Any member of staff can demonstrate leadership, not just those who formally manage people.

To recognise any individual, team or department responsible for developing and implementing an innovative service, method, technology or process that has made a significant difference to quality of care, wider population health or care, service delivery or to the wellbeing of our own staff or to the efficient use our resources.

To recognise an individual or team of individuals who have volunteered significant time and effort to the benefit of our patients, service users or staff and made selfless contribution perhaps under difficult personal circumstances.

This award recognises staff who provide and contribute towards incredible patient care improving everyday practices across NHSGGC.

Gold Winner – Dr Abigail Gunn

Dr Gunn has established the Medical Assessment Unit and Short Stay Unit at Inverclyde Royal Hospital, to facilitate rapid assessment of patients. These are aimed at reducing the number of hospital admissions and ED pressures, while ensuring patients continue to receive the highest standards of care possible.

This has all been facilitated by Dr Gunn while she continues her usual work place requirements, giving up her own time to ensure this was implemented. In addition, she is a focal point for the junior doctors and the advance nurse practitioners and also trainees rotating through the hospital, arranging inductions for these doctors and providing support, advice and supervision as required.

Silver Winners

Kay Anderson

Frailty Advanced Nurse Practitioner Kay Anderson has been nominated for a Better Care award after successfully setting up a primary care focussed frailty service covering every GP surgery in Inverclyde.

By offering polypharmacy reviews and anticipatory care planning, patients are receiving realistic medicine that suits their needs and prevents hospital admissions.

As well as this Kay has managed a Frailty MDT clinic comprising herself, a consultant geriatrician, physio and occupational therapist with links to other AHPs.

Kay’s service has been pivotal in treating patients in the community rather than putting further pressure on unscheduled care services in Inverclyde, with the service dealing effectively with the waiting list for geriatric falls and frailty reviews.

Andrew Thomson

One of Andrew’s patients was going through a high risk pregnancy when her husband sadly passed away after a two week battle with cancer. On hearing the news Andrew called to offer his condolences and also talk about how he and his team could support the patient during this heart breaking time.

Andrew has an incredible way of communicating with patients and their families, with empathy and intuitiveness in abundance.

Glasgow Royal Infirmary’s Nuclear Cardiology Team

Over the past two years, the Glasgow Royal Infirmary Nuclear Cardiology Team has launched the UK’s first routine service the assessment of Coronary Flow Reserve (CFR) via Single Photon Emission Computed Topography (SPECT) to reduce Major Adverse Cardiovascular Events (MACE).

SPECT usually involves patients having two 90 minute sessions of intensive imaging, but the team – in collaboration with centres of excellence in Italy and consultants in France – delivered a new technique which can require just one 45 minute treatment, reducing the radiation burden on patients by an average of 30 per cent.

This innovation is a UK-first, with the one day technique being adopted as routine last year.

Urgent and Unscheduled Care services

Due to unprecedented pressures our Urgent and Unscheduled Care services have adapted to new and ever-changing situations which have been nothing short of remarkable. From the launch of the Flow Navigation Centre and Mental Health Assessment Units to the ongoing dedication, commitment and professionalism of our EDs, IAUs, Community Pharmacies, MIUs, in-hours and Out of Hours GP Services, who have worked tirelessly with the support of diagnostic services.

At the start of the pandemic, it became clear that those who became very ill with Covid need a place where they could be seen and assessed safely and away from non-Covid patients.

Our Community Assessment Centres were created. This significant project required input from all of the eHealth teams to ensure the centres had all the necessary telephony and IT kit. They also needed to be set up very quickly.

eHealth teams responded to the needs of the service, working above and beyond to introduce new processes to book in Covid patients outwith hospital settings. The staff showed immense flexibility and changed their hours of work and their roles. The success of the CACs was due to the commitment, flexibility and team working across eHealth to support the Board in its response to the pandemic.

This award commends staff who have implemented an initiative to improve the health and wellbeing of patients, the public and/or staff.

Gold Winner – Emergency Food Discharge Service

The Emergency Food Discharge Service was created by our Support and Information Services in partnership with the Aroma Café and GGC Foodbanks to help patients tackle the immediate cost of living challenge.

The team uses a referral process from clinicians to ensure no at risk patient or carer goes home hungry by providing a 2-day supply of food upon discharge. The intervention also enables conversations and support in relation to fuel for heating and money to be put in place prior to them going home.

The initiative has supported 1,000 patients as of January this year and is a fantastic example of how our acute, catering and our charitable organisations can work in partnership to meet the most basic, fundamental needs of our patients.

Silver Winners

Dr Alison MacBeth

Dr Alison MacBeth, a Speciality Doctor in Breast Surgery at Stobhill ACH Breast Clinic, has almost 10 years’ experience – but she undertook training to enhance her knowledge of menopause in her own time while maintaining her regular clinical commitments.

She is now recognised as a specialist menopause doctor, which has proved to be an invaluable addition to the service, with consultants from other hospitals now referring patients.

Her knowledge is reassuring to patients who attend her clinics, and by liaising with community GPs, she is able to advise on best practice on hormone replacement therapy, particularly in cases involving patients with a family history of breast cancer.

The Health For All Team

The Health For All Team set a target of improving the health of Unaccompanied Asylum Seeking Young People (UASYP) to ensure they are able to access appropriate health care that meets their needs.

This meant the team carrying out comprehensive health assessments for all UASYP under the age of 18 arriving in Greater Glasgow and Clyde, East Renfrewshire and East Dunbartonshire within 28 days of their referral to the service.

Many UASYP have known adversity or traumatic experiences on their journey to the UK, without any family support. The team sought to address many of the inequalities and challenges the young people faced and have taken on board the many learning opportunities this offered to inform future practice.

This award is for staff who have increased efficiencies taking a new approach to work making better use of resources.

Gold Winner – Cancer MDT eHealth Project Team

The Cancer Multi-Disciplinary Team eHealth project team based at Glasgow Royal Infirmary have developed a digital solution to help streamline the MDT process, offering an ehealth solution that allows better cross board working and aligns MDT working to standardise referrals.

The project demonstrated its success through a live pilot for gynaecological cancers. In 2022, there were nearly 3000 patient episodes with the feedback from all users resoundingly positive.

This is now being adopted as the standard for cancer MDT’s across the West of Scotland with a matrix of regional eHealth departments supporting the development and support for the application as it is rolled out to each cancer type.

Silver Winners

Knowledge Services Team

The Knowledge Services Team at Gartnavel Hospital have been nominated for their contribution on the Adult Acute Care and Realistic Medicine apps as.

The team, made up of Michelle Kirkwood, Catriona Denoon, Fran Harkness and Amanda Wright, utilised their skills to organise mass amounts of clinical data into one, readily accessible format for both web and mobile either inside or out of a hospital setting.

Overcoming numerous obstacles, the team have worked to tight timescales and have been committed to delivering an influential and highly usable product.

The Realistic Medicine app was so highly thought of by the Scottish Government Realistic Medicine team, that it has been adopted as the framework and basis for a national Realistic medicine App for all NHS.

Paul Reid

Corporate Transport Manager Paul Reid worked through the Covid-19 pandemic to ensure transportation was adapted to accommodate vaccine deliveries in addition to existing regular services.

Since then, Paul has gone on to identify areas where efficiencies can be made with some services, such as the transport of renal dialysis patients, has been brought in-house.

This has meant Paul developing a network of colleagues in various disciplines to develop new ways of working together to improve service provision.

As a result, Paul is now being approached by clinical teams, seeking his advice on how transport services have be adapted to provide more cost effective ways of operating, in-line with the board’s ongoing financial improvement measures

This award recognises the often unseen work of our staff who help make NHSGGC a better workplace, improving the culture and supporting colleagues.

Gold Winner – Elizabeth Thomson

Silver Winners

NHS Practice Education Team

The NHS Practice Education Team have created the Newly Qualified Practitioner (NQP) pathway for all newly qualified nurses, midwives and allied health professionals joining the organisation.

The pathway provides support to NQPs to the organisation throughout their first year in practice by offering a supportive culture and environment as they begin their careers.

By delivering sessions to final year students at university, the pathway informs NQPs of the various support mechanisms in place to allow them to highlight they are joining a supportive organisation which has been shown to lead to improved patient care outcomes and retention of staff.

The team regularly evaluate their input for the supports in place to ensure if any changes are required with the feedback being overwhelmingly positive since the outset.

Rachel McGowan

Rachel is a Witness Support Manager based at West Glasgow Ach and has been influential in providing practical and emotional support and guidance on court and legal process for staff who are required to participate in court or legal proceedings.

Initially, Rachel was volunteering in the role before securing a permanent position to support staff across acute, corporate and partnership settings.

In recent months, the demand on Rachel’s services has increased substantially, yet she has continued to go over and above to provide support to all staff who have contacted her.

Although anonymous, the feedback that has been provided for Rachel has been unequivocally positive as she continues to deliver a unique service.

Liz Thomson

As part of the Complex Needs Service, Liz went beyond her role as a Health Care Support Worker, and provided extra support to fellow staff members through “Lizzie’s Lunch Club”.

Liz made sure members of the mental health team were able to get a healthy lunch despite their busy daily schedules. She would use her own lunch break to make sure staff were able to eat properly, even making packed lunches for staff on outreach visits as well as care packages for patients, ensuring they had adequate items at their time of need.

Staff said that Liz’s initiative helped them going through their often very busy days and the fact that she is so giving to colleagues and patients was worthy of special recognition.

This award recognises staff who have travelled overseas to provide healthcare and/or education in developing countries or countries in crisis.

Gold Winner – Katie Earle-Payne

Providing healthcare for 1,500 Ukrainian refugees aboard the MV Ambition cruise ship posed a number of challenges – but Senior Pharmacist Katie Earle-Payne’s unique skill set allowed her to help offer outstanding patient care.

Katie speaks, reads and writes Ukrainian and was able to work as a prescribing pharmacist on-board MV Ambition without needing translation services.

She developed pathways for GP support for refugees as well as other specialities and was able to keep refugees accurately informed about treatment as some medicines prescribed in Ukraine are not available in the UK and alternatives had to be identified.

With just two weeks’ notice, Katie worked three days per week on board MV, providing in-person advice and consultations and acting as a link between patients and other services.

Silver Winners

Infant Feeding Educational Delegation to Lahore Children’s Hospital

The Royal Hospital for Children in Glasgow (RHC) has been twinned with the Children’s Hospital and University of Child Health (CHICH) – a government hospital in Lahore, Pakistan since 2001. CHICH is now the largest children’s unit in Pakistan with 1100 beds and deals daily with thousands of outpatients on very limited resources.

In recent years, the Infant feeding educational delegation has worked hard to help the hospital tackle challenges associated with breastfeeding currently facing mothers and babies. They delivered a 4-day infant feeding programme which was attended by more than 60 staff locally, coupled with a one-day programme of lectures. This is helping create breastfeeding trainers and champions locally and improving outcomes for infants in Lahore.

This type of global collaboration where each member of a partnership benefits is the essence of global citizenship.

Asylum Health Bridging Team

MV Ambition cruise ship was berthed in Glasgow, accommodating Ukrainian 1,500 refugees since September last year, until they can find longer term homes across Scotland.

Stewart is the Asylum Bridging Team (ABT) Lead and worked extremely hard, alongside his colleagues, to ensure there was a streamlined system and processes in place supporting Ukrainian refugees to access health care. The ABT were on board the ship providing those residing there initial health assessments, translated information documentation, signposting, and supporting the GP registration process. Stewart was supported by Ukrainian Senior Pharmacist Katie Earle-Payne, who provided medical translations and eased any worries patients had.

As the refugees settle into more permanent accommodation, across NHS Greater Glasgow and Clyde, Stewart and his team continue to support these patients and their GP colleagues.

This award recognises nurse(s) who demonstrate the best qualities of patient care and the ethos of nursing.

Gold Winner – Charlotte Picken

Senior staff nurse Charlotte Picken based at the Royal Hospital for Children was the first nurse to identify a need for nurse prescribing in theatre recovery and drive the project through to completion.

After carrying out an audit, Charlotte highlighted the prolonged suffering of children in pain while waiting for additional analgesia to be prescribed by anaesthetic staff. This had a knock on effect by interrupting routine theatre services as anaesthetists were required to attend recovery to prescribe.

As a result, this has reduced suffering of post-operative pain as waiting times for analgesia have significantly improved with additional feedback from nursing and medical colleagues to support this.

Silver Winners

Marie Cairnie

Marie has been a Nursing Assistant in Dykebar Hospital for 48 years. She has been based in Continuing care for a great many years, working with elderly male patients with significant cognitive decline.

Marie is approaching 75 years of age and could have retired years ago, but she has chosen to continue working and serving our most vulnerable patient group.

She is committed to maintaining the dignity of her patients, but it is her energy and positivity that singles her out among her colleagues. She brings laughter and joy to her patients and workmates alike.

In addition, Marie knows her experience is invaluable to younger colleagues and she is happy to pass on her knowledge to others. She is very much an “old school nurse” in every sense of those words.

Pamela Charles

Pamela Charles is a specialist mental health nurse who provides essential support to young people in their homes, completing mental health assessments and ensuring they get the treatment they need.

One day in between visits, Pamela spotted a male on the wrong side of the safety railings on a bridge and immediately she kicked into action.

After alerting emergency services, Pamela used her suicide first-aid training, supporting the individual and eventually talking him back to the safety of the bridge. On that day, Pamela’s quick thinking and compassionate approach helped avoid a fatal accident.

Her response embodies nursing practice. She even continued to her next appointment to ensure the young person she was seeing received the support and care they needed. Pamela herself saw her actions as ‘all in a day’s work’ which further evidences the humility she applies to the way she approaches her job.

Recovery Staff Theatres

The team works hard to ensure every child is re-united with their parents or carers as soon as possible after surgery. Seeing their child go for surgery can often be a hugely anxious and stressful time for families, parents and carers and for a child to wake up and see familiar faces can be distressing.

The staff within recovery understand the difference it makes having parents and carers involved in the process and the benefits of them being re-united with their child as soon as possible. An innovative pager system has been implemented, which allows the team to stay in touch with families and eliminates mobile phone signal issues. This system means the recovery team can meet with parents and carers as their child goes into theatre, introducing themselves and giving any information they might need, putting them at ease.

Recognising people who go the extra mile contributing tirelessly and providing outstanding help and support for the benefit of others.

Gold Winner – The Rainbow Garden, Larkfield Unit

After seeing a patch of ground at the Larkfield Unit at Inverclyde Royal Hospital, Sandra Forbes set about transforming it into a colourful, tranquil green garden enjoyed by patients, visitors and community groups. With the help of NHS Greater Glasgow and Clyde staff, volunteers and donations from local people and businesses.

While this was the brainchild of Sandra, social worker Fiona McInnes loved the garden and donated some money which helped to transform the courtyard area of the Larkfield Unit, before she passed away suddenly. Fiona is still a key part of the garden and is remembered each day in the garden through a special memorial.

Silver Winners

Margaret Gunduz

Among all specialties across NHSGGC, our volunteers make among the most significant differences to patients, staff and members of the public.

Margaret Gunduz is a Discharge Lounge Volunteers at the Royal Alexandra Hospital and, without her, patients waiting to leave our care would have a far less positive experience.

The main role of our Discharge Lounge volunteers is to provide companionship and stimulation for patients, offering a distraction whilst they wait to be discharged from their hospital stay.

Margaret is a very welcome extra pair of hands in the lounge, and she has become one of the best-known faces at the RAH. Everybody knows her, and her caring, proactive approach to our patients singles her out as a particularly special member of the RAH team.

Naloxone Peer Champions

The Peer Naloxone Programme was introduced to combat the drug death crisis in Scotland.

It offers training to anyone who might come into contact with someone experiencing an overdose to administer Naloxone which can reverse overdoses and save lives.

Our Naloxone Peer Champions are volunteers living in prisons who are able to provide crucial training on overdose awareness and Naloxone to prisoners and those leaving prison. This service is unique and our champions are helping make the communities that people return to safer and contribute to the reduction of drug deaths in Scotland.

Since November 2021, the champions have trained more than 745 people. There are now 12 champions working in HMP Low Moss, Barlinnie and Greenock and together they are helping equip more people than ever before to save lives.

Overall Winner – Clyde Emergency Department Team, RAH & IRH

Overall Winner Nominees

Team of the Year

Clyde Emergency Department Team, RAH & IRH

The entire multi-disciplinary ED team across both sites works determinedly and consistently to provide quality unscheduled care 24/7, 365 days a year – this is what they do best. The team support each other through staffing shortfalls and significant workload challenges to ensure they continue delivering their core principle of compassionate and safe patient-centred care. A special mention is made to the ED Charge Nurses who work concertedly to maintain an overview of the department and manage nurse staffing.

The full multi-disciplinary team demonstrates a sense of camaraderie, belonging and cohesive working in managing the workload, delivering care, and supporting colleagues in other specialties.

Employee of the Year

Alison Adams, Ward Clerk, RAH

Alison has been a positive and consistent presence in all the wards she has worked in, as well as providing additional admin support to the Rheumatology service over many years.

She is very reliable & organised, supporting colleagues in a cheerful, calm, unassuming and competent manner, and is highly trusted by all those she works with. Her attributes were all the more valued during the pandemic and a time of uncertainty.

Alison knows the patients, familiarises herself with their diagnostic appointments, and is very efficient with all aspects of IT and documentation.

She uses her initiative, communicates updates to families and compassionately cares for distressed patients and relatives.

Leader of the Year

Donna McConnell, Lead Nurse, Infection Prevention & Control, Clyde Sector

Donna has shown exceptional commitment to her role both during the pandemic and beyond. Her dedication to her role is admirable, often working in her own time across weekends and out of hours to support patient care, her own team and the wider clinical team in Clyde.

Donna is an example of exceptional leadership within the NHS, always performing her role with warmth, compassion and true professionalism.

Staff, patients and the Clyde senior management team have all benefited from Donna’s leadership which has supported safe patient care, ensuring patients are in the correct clinical areas, and teams supported to make safe decisions in often challenging circumstances.

Innovation of the Year

Dr Grant Wylie and Dr Donna Torley, Dermatology Service

Dr Wylie and colleague, Dr Torley, piloted, revised and implemented a first Asynchronous Digital Dermatology appointment service (DDAS) in South Glasgow dermatology. This platform became invaluable during the pandemic and has been rolled out to other sectors.

DDAS allows patients to submit images and information of their skin condition, which a consultant reviews and suggests a treatment plan. This has many benefits to patients, including appropriate triage and keeps waiting lists down.

Dr Wylie has also been pivotal in many improvements and innovations with his IT expertise, which is appreciated widely by the Dermatology service and others

Volunteer of the Year

Margaret Gunduz, Volunteer, Discharge Lounge, RAH

Margaret has been volunteering with NHSGGC since January 2020, but has worked in RAH for over 40 years.

In her role as Discharge Lounge volunteer, she provides companionship and stimulation for patients, offering a distraction whilst they wait to be discharged from their hospital stay. Margaret makes every patient feel supported and welcome with a smile and refreshments.

The Discharge Lounge SCN and Volunteer Manager describe their gratitude for Margaret’s generous commitment of time, care and incredible support, which benefits patients, families, department team and volunteer colleagues.

During the pandemic, Margaret was part of the Volunteer COVID Response team, when she contributed several shifts a week, helping with PPE distribution and as part of the valuable Give & Go team.

Overall Winner – Glasgow Royal Infirmary Robotic Team

Overall Winner Nominees

Colleague(s) of the Year Award

David McCarey, Deputy Chief of Medicine and Consultant Rheumatologist

In leading and supporting the North Sector teams, David has made a significant positive impact on others and our organisational objectives.

He is approachable, supportive and professional in driving forward the goals of the organisation and has co-led one of the board-wide groups helping to shape the Gastroenterology model at GGC.

Always calm and with a smile, David is readily available for advice and guidance and has demonstrated a flexible and listening approach in responding to site pressures and additional capacity requirements.

David’s positive and engaging leadership has helped the site to maintain patient safety at times of significant pressure, in a way that staff feel supported. Thank you David for all that you do for the North Sector.

Patient Centred Care Award

Joint Winner: The Electrocardiogram (ECG) Department Glasgow Royal Infirmary – All Staff

The ECG Department are completely patient centred in their genuine caring approach, 4listening responding quickly to requests and fitting extra patients on the list. The dedication, hard work, care and compassion of this team have resulted in waiting lists being reduced, appropriate management plans and more timely discharges.

They have created the feeling that teams care about our patients and have demonstrated how departments can work together for the good of our patients and their families. Their teamwork and patient centred ethos is so valuable in to management plans of patients and expediting discharges. If it was not for them the outpatient waiting list would be much longer.

Thank you to the ECG Team, your hard work is an inspiration.

Joint Winner: North Sector COVID Booster Vaccination Team, Mhairi Brandon, Lorraine Friel, Gayle Cargill, Craig Campbell, Elizabeth Hutton, Patricia Crawford, Amanda Hepburn, Charlotte Hillard

Working together in a true team approach to administer the COVID booster vaccination to in-patients at 3 North Sector sites, this team ensured patients were vaccinated while in hospital in a timely, caring and compassionate manner reducing the risk of COVID infection. They responded quickly to urgent requests, and built up a strong rapport with staff and seamlessly meeting demand despite there own services being remobilised.

Having local staff run the program was beneficial for staff and patients, but it was the patient centred and teamwork nature of this team that made all the difference. Thank you team for your dedication to patient centred care and team working.

The Rainbow Award

North Sector Site Flow Team – Kim Fitzpatrick, Alistair McKinnon, Anna Syme and Julie Caldwell

Over the last two years, this team have been an important constant in overseeing safe patient flow throughout the North Sector. Ensuring the management team and on-call managers have all the information required to understand the site UCC and Capacity and Demand position, all in valuable and timely support of patient stepdown and maximising the use/availability of all in-patient beds.

The team work to support wards and are also a key point of contact for staff looking for advice or support. No job is too small and there is a real sense of teamwork, effectiveness and efficiency. Thank you team for being a team that has just made work better for others during such demanding and challenging times.

Change and Improvement Award (Innovation of the Year)

Glasgow Royal Infirmary Robotic Team, Campbell Roxburgh, Graham Mackay, Moira McLaughlan and the Nursing team, David Chong, Kevin Burton and Rhona Lindsay

Thanks to the multidisciplinary team working and flexibility of this team we now have a state of the art robotic system conducting targeted precision surgery geared fully towards high quality patient care and better outcomes.

This technology, and the positive theatre environment created by the team, is giving patients better outcomes, including reduced risk of complications, less time in hospital and shorter recovery times at home. It’s also cutting post-covid waiting times, and impacting turnaround times with less use of High Dependency beds – allowing more patients to be treated quicker.

Thank you team, we commend you for truly living all of our NHS values in implementing the system – in the most challenging of times.

Wellbeing Award

Patricia Myers, Associate Chief Nurse and the Garden Volunteer Team

An outdoor rest and relaxation area was created which included seating and tables, where staff can relax and take a break and enjoy the outdoor space. Tricia has done an amazing job in rallying volunteers, resourcing plants and planters. These gardening volunteers have worked hard to turn the garden beds from overgrown weeds to an area full of beautiful and colourful plants/ flowers. Staff regularly comment on the space and the wide range of beautiful plants and flowers on display.

Thank you to all of the staff who gave up their own time to plant, weed and create a beautiful space, demonstrating our values of care and compassion and teamwork, through together creating a space with staff wellbeing in mind.

Overall Winner – Flow Navigation Centre

Team of the Year

Flow Navigation Centre

The FNC team have been in place since December 2020, with the last two year spent developing the service to meet the aims of delivering the ‘Right Care, Right Place, Right Time, First Time’ and provide rapid access to a senior clinical decision maker.

It is an ANP led service led by Mr Ed Pool, supported by Senior Clinical Decision Makers in the form of ED consultant/ specialty doctor. The team use Near Me technology to provide consultations to patients who otherwise would have been directed to EDs across NHS GG&C. The FNC is recognised as a leader for use of Near Me technology with >80% of all consultations carried out in this way leading to improved patient discharge.

Employee of the Year

Martin Simpson, Band 4, Assistant Practitioner in Day Surgery Orthopaedics, Ward 4C, Gartnavel General Hospital

With the introduction of total arthroplasty to GGH, Martin has excelled in this role. One of Martin’s main strengths is his attention to detail which means a comprehensive service for his patients – nothing is ever missed and he makes sure he has done everything for patients.

His other main strength is his manner with all patients and the empathy he shows. Following surgery, patients are often sore and the nature of day surgery means that expectation is to get the patient home very quickly. Martin actively listens to any concerns, takes time to explain and ultimately, gets patients on board to get them to achieve their goals and therefore, discharged from the ward.

Martin receives excellent feedback from his patients.

Leader of the Year

Lynsey Warner, Occupational Therapist, Queen Elizabeth University Hospital

Lynsey is an exceptional Occupational Therapist who is extremely supportive to all colleagues and patients and demonstrated excellent leadership skills in her role. Lynsey became a clinical specialist with Major Trauma in 2020 and since then has been a driving force in developing the Major Trauma and ensuring the rehabilitation journey each patient receives is to the highest standard.

Furthermore, Lynsey is continually taking on students and offering her time to colleagues to help them develop their skills in areas. Lynsey supports colleagues to feel confident in their skills as well proudly advocate for the OT profession and wants the best for all patients which is evident in the positive feedback from patients.

Innovation of the Year

Emergency Department Research and Innovation team (EMQUIRE) Professor David Lowe & Dr Alan Whitelaw are the leads for this team

The Emergency Department Research and Innovation team have a number of initiatives that they are leading on locally, regionally and nationally and are becoming one of the leading centres for Emergency department research and innovation in conjunction with UoG Clinical Research facility.

The team’s focus of activity is in devices, data and decisions with work streams in Artificial Intelligence, Toxicology, Radiology, Cardiology and Respiratory.

Furthermore, the team built partnerships with clinicians across specialties to respond to the challenges of unscheduled care admission and rising comorbidity and frailty. The team have showcased their work and presented Scotland, UK and internationally and a number of high impact publications including collaborations across universities, other research groups and multiple industry partners.

Overall Winner – Diagnostics / eHealth Support Team

Overall Winner Nominees

Team of the Year

Diagnostics / eHealth Support Team

Comprising both Imaging and Laboratory eHealth staff, the level of professionalism and commitment of the team has been exemplary, in terms of delivery of key projects and operational support during the pandemic, as well as contribution to the Board’s subsequent remobilisation plan.

Design and implementation of the Regional Whole Genome Sequencing Hub is just one of several examples of their achievements. For patients with certain rare conditions, whole genome sequencing looks at all the patient’s genes in one go. As a result, this test may help to diagnose a condition, suggest treatment options and tell the patient if they have an increased chance of developing a condition and whether the condition could be inherited.

We are immensely proud of our Diagnostics/eHealth Team and congratulate all team members on their brilliant team-working and well-deserved success!

Employee of the Year

Janice Tannock

Janice is a Clinical Services Manager in Imaging for the NE and Clyde sectors, with a background in radiography.

She could be described as an exemplary employee who has made a major difference for the delivery of a key objective for the Imaging Service.

During a period of personnel changes that coincided with a Scottish Government assignment that Janice wasn’t previously involved with, and which required a quick turnaround time, Janice became very unwell with COVID, but as no one else was available she ensured this critical assignment was prepared on time.

Janice could have taken to her bed due to her illness but put NHSGGC’s Imaging Service, and the needs of the service, to better serve its patients first.

Leader of the Year (Joint Winners)

Laura Metcalfe and David Ness, Medical Equipment Management (MEM)

Laura (Head of Medical Equipment Management MEM) and David (Technical Trainer MEM) are first class examples of leaders developing leaders.

In the absence of Clinical Technologists in the open labour market, “growing our own” talent was the obvious and only choice. They therefore developed an apprenticeship based workforce opportunity to attract, train and retain young people within the MEM workforce to future-proof service delivery.

From it’s inception the programme has evolved from an entry level access programme (entering at B3) focusing only on the engineering apprenticeship framework qualifications at SCQF 6, to an enhanced package of vocational and academic qualifications to meet the requirements for B5 and B6 Clinical Technologists and IPEM registration.

The current MEM programme is the only programme of its kind in Scotland to train clinical technologists.

Innovation of the Year

The Clyde Biochemistry Team

In collaboration with colleagues in the Gastroenterology Department, the Clyde Biochemistry Team worked to develop and implement the Enhanced Liver Fibrosis (ELF) test assessment pathway. The impact of this small pilot resulted in a reduction the equivalent of 4 Specialist clinics.

Moving forward, early identification allows earlier intervention both to prevent the complications of liver disease and to treat it. It is recognised that half of patients presenting as an emergency with liver disease could have been identified at an earlier stage.

More patients with mild liver disease should also have uncertainty and worry removed until they are assessed, and can be reassured that they do not have advanced liver disease, with advice on management provided in Primary Care.

Overall Winner – The Champions Board

Overall Winner Nominees

Team of the Year

Justice Services unpaid work Team and Children & Family Community Support Joint Initiative

The aims and objectives of this collaborative working is to ensure that our most vulnerable children and young people receive Christmas presents and food. Christmas can often be the hardest time of year for families who have on-going difficulties including but not exclusively financial hardship, addictions and domestic abuse.

The planning starts early around August time to engage with community groups about giving gifts. Most of the donations are collected by the Community Pay Back teams then sorted into individual gift bags for children of different age groups ready to be delivered to our vulnerable families and groups within our EDC communities.

Around 4000 individual gifts are distributed throughout the Community

Employee of the Year – Joint Winners

Justin Dott

Justin is a nurse in the ADRS; in his nomination is a report from a service user’s family:

“The second most valuable resource we found was Justin. He really engaged with our loved one and has guided him through recovery and relapse and continuing on to recovery again. Justin really understands the mental health aspects of the condition and he is sensitive to the needs of family members to be involved in the journey”.

Rab Kerr

Rab is a Social Work Justice Assistant with the Criminal Justice Social Work Team. He has been described as critical team player, being there for other staff and working well with Clients.

It is evidenced that he has been able to make “Real change with some of the most difficult and volatile clients in the manner that in which he has engaged clients and broken down barriers”.

Leader of the Year

Lorna Deazeley

Lorna has shown her leadership skills in the past 12 months as Senior Addiction worker. Lorna has developed close links with the homeless services providing outreach clinics at First Stop. This has enabled vulnerable homeless people to easily access support with alcohol and drug use. Lorna has provided Naloxone training to ADRS, Justice Services, homeless services and families affected by their loved ones drug use. Lorna has been a key member of the team supporting colleagues and building an effective relationship with both services and services users enabling them to Trust and accept support from services.

Innovation of the Year

East Dunbartonshire – Naloxone Project

This initiative is the East Dunbartonshire component of the overall campaign for the National Naloxone Programme of which the overall aim is to contribute to a reduction in fatal opioid overdoses in Scotland.

Naloxone is a medication that temporarily reverses the effects of opioid overdose, available to anyone at risk of opioid overdose.

The service, through our Senior Community Addiction Worker Lorna Deazeley, has provided potentially lifesaving Naloxone training and resources to 140 people in 2021/22. This has made a significant contribution to the harm reduction agenda, in line with MAT standards. Lorna and the service are passionate about helping the people we support and their families.

Volunteer of the Year

The Champions Board

This is a group of Care Experienced Young People who are providing support and influencing statutory agencies and corporate parents on working with Young People.

The Champion’s Board was re-launched in March 2022 following a break during COVID-19. Since the relaunch young people have consistently met on a fortnightly basis. The Champion’s Board currently consists of a core group of 14 young people aged between the ages of 15-25, all with care experience.

The work of the “champs” board is making a significant impact across services in East Dunbartonshire by giving them a better insight into the lived experiences of young people with care experience. This enables services to respond appropriately and increase participation and improve outcomes.

Oral Health Directorate – Leader Of The Year (Joint Winners)

Sharon Hunter

Sharon has demonstrated outstanding leadership qualities, she has promoted positive values and shown respect and dignity during a very challenging time while remobilising our Oral Health Improvement Team.

She has shown continual kindness to staff helping to build confidence and resilience, she has developed a culture of dignity and respect which the staff have responded to in a positive way.

Our wider team have taken this culture on board which has resulted in a more positive environment, helped to inspire others to be more patient and empathic towards each other in a particularly challenging situation.

Karen Lindsay

Karen has been recently appointed interim operational support manager to the Oral Health Improvement Team (OHIT). The OHIT deliver national and local oral health improvement programmes.

During this time as interim support manager, Karen has shown great leadership by supporting the department during the re-mobilisation of oral health improvement programmes, and mentoring 3 new team leads by instilling motivation and encouraging all the team to look after their health and wellbeing

Karen’s influence and positive attitude has allowed the team to implement the new Fluoride Varnish dispensing procedures with a reduction in cost to clinical waste and plastics.

Karen is always looking for ways to make working tasks easier and more efficient e.g. promoting sustainability within our Childsmile programmes.

Oral Health Directorate – Team Of The Year

Oral Health Improvement Team

Oral Health Improvement Team and Public Dental Service worked in partnership to deliver the National Dental Inspection Programme (NDIP).

Prior to the clinical team visiting schools to deliver inspections, the Oral Health Improvement Team (OHIT) visited a total of 317 schools to complete a site survey thereby ensuring that the inspection sites were COVID-19 compliant and discuss any changes or equipment required with Head Teachers.

The Oral Health Improvement Team provided assistance not only with completing site surveys but also on occasion prepared the children for the inspection by acclimatisation visits. 317 schools were visited with an approximately total of 14,490 children having been inspected within the time scale of 4 months.

Oral Health Directorate – Innovation Of The Year

Dental Staff Bank

In late, 2021 as the Public Dental Service (PDS) attempted to remobilise dental services throughout NHSGGC, we identified that General Dental Practices (GDPs) had begun to deregister patients, thus increasing clinical demands on the PDS and necessitating a need to increase the number of staff available to work within Emergency Care Dental Clinics.

Therefore, permission was sought to design and develop a Dental Staff Bank to better manage capacity. A Dental Team lead was appointed to support the recruitment of staff and the allocation of sessions to this innovative scheme.

To ensure compliance with GDC regulations Practitioner Registration, PVG and Occupational Health status was checked as appropriate and staff were allocated session within day time and out of hours clinics.

Specialist Children Services – Innovation of the Year

Physiotherapy input to the National Child Psychiatric Inpatient Unit

The National Child Inpatient Unit, had never had a physiotherapy resource. A test of change was initiated and physiotherapy commenced with individual patients. Some examples include:

1. Promoting normalisation of naming body parts and discussing how different parts of the body contribute to movement.
2. Education around activity levels, increasing recognition of different types of activity and the balance of energy required to allow our body to work optimally.
3. Establishing appropriate low impact, low energy output activity to be able to be carried out within the constraints of weight restoration.
4. Exploration of activities to promote relaxation such as yoga and massage.
5. Using physical activity to challenge restrictive ritualistic behaviours, and promote positive universal life style changes.

Specialist Children Services – Leader of the Year

Julie Metcalfe

Julie emulates the portrayal of an ideal leader. She is committed passionately to the development of CAMHS services in conjunction with the CAMHS professional leads.

She encourages each individual CAMHS team members, to be the best they can be. Allows individuals / teams to grow, she listens, is solution focused and encourages others to strategically plan and promotes ‘thinking outside the box’. Julie encourages self-wellbeing and a learning culture.

Julie inspires others to work collaboratively and creatively constantly improving and developing the services provided to patients. She promotes a work environment that is respectful, collegial and supportive.

Her Mental Health network spreads far and wide and includes collaborations with the Scottish Government. Julie is an excellent role model and an asset to the NHS.

Specialist Children Services – Team of the Year

GGC: Maternity & Neonatal psychological Intervention service

The GGC Maternity & Neonatal Psychological Interventions (MNPI) service is part of the Scottish Government’s recent commitment to fund perinatal mental health services across Scotland.

The multidisciplinary service addresses the common and/or mild to moderate psychological needs of the maternity and neonatal populations by providing in-patient and out-patient assessments and a range of evidence based psychological interventions.

The central focus in all of these interventions is to enhance the parent-infant relationship, improve parental and infant mental health and to prevent a range of psychological difficulties (emotional and cognitive) in childhood and later life.

The multidisciplinary aspect of MNPI has allowed women to have access to a range of specialist skills so that they receive the best psychological care during their pregnancy and into the postnatal period.

Overall Winner – East Renfrewshire Children’s Services Planning Partnership

Overall Winner Nominees

Team of the Year

East Renfrewshire Children’s Services Planning Partnership

You know you have the winning formula when you are graded as Excellent by the Care Inspectorate.

When East Renfrewshire’s services for children at risk of harm were given a ringing endorsement last year, it was deserved recognition for the joint-working approach across organisations in the area.

East Renfrewshire Children’s Services Planning Partnership is a multi-agency partnership led by HSCP Children and Families along with partners in East Renfrewshire Council.

And this is what the Care Inspectorate said of its work: “We are confident that the lives of children and young people at risk of harm in East Renfrewshire are improving as a result of services delivered by the partnership.”

Well done to everyone involved across the team, for changing lives and being a model for others to follow.

Employee of the Year

Margaret McElholm

Margaret is an unsung hero who makes a real difference to the colleagues around her. She is a business support assistant in the HSCP who helps with other duties including undertaking minutes for various strategic subgroups. But she does so much more.

When a previous administrator moved to another role, Margaret stepped up to the plate at short notice and took on additional responsibilities within the service.

She did this of her own volition without any training or additional recompense at the same time being under significant personal pressures.

Margaret is always helpful and has a positive attitude and never seeks credit for her work. She is also a carer for a family member and is disabled herself, as well as a dedicated and much-valued colleague.

Leader of the Year

Clare Gilliland, Care Home Service Manager

Clare’s excellent leadership in challenging times has ensured that the staff team at Bonnyton House – East Renfrewshire’s only local authority-run care home – delivers the very best of care and support for its residents.

The emotional toll of Covid-19 on the care sector is well documented, and Bonnyton House was lucky to have someone with Clare’s calmness, courage and professionalism to lead everyone through this period.

She has continued to recruit new staff and support their induction and integration into the team, and a number of the team have progressed into different roles through internal promotion.

In addition, there has been further refurbishment work undertaken to improve the physical premises, all of which has been managed by Clare.

As well as positive comments from the Care Inspectorate, Bonnyton House was awarded improved grades – 2 at Grade 5 (very good) and 3 at Grade 4 (good), testament to the hard work of staff and Clare’s leadership. Well done.

Innovation of the Year

Older People’s Mental Health Team

As the COVID pandemic took hold, the need for specialist mental health occupational therapists in care homes became evident to East Renfrewshire’s Older People’s Community Mental Health Service (OPCMHT).

Having identified this gap, Emma Walker, lead occupational therapist and fellow team members, drafted proposals which were approved by senior HSCP management. Funding was agreed for a 12 month test of change post, involving 0.6 whole-time equivalent band 6 occupational therapist.

Positive outcomes as a result of the post included the development of a sensory room to reduce stress and distress among residents. Dementia-friendly ‘pub-like’ signage was adopted to make orientation for residents easier, and dementia-friendly decor was introduced to bring calm to surroundings. For some residents, unsettling moves to other care homes or hospital were prevented after occupational therapy eased high levels of stress.

Overall Winner – HEPMA Team

Overall Winner Nominees

Team Of The Year

HEPMA Team

The team has worked with clinical services across NHSGGC’s hospitals to introduce HEPMA (Hospital Electronic Prescribing and Medicines Administration).

The team built the system, provided training and support to clinical teams, and successfully introduced digitally-enabled clinical change at unprecedented scale and pace.

The HEPMA team has been on hand to provide direct support and training to nurses, doctors and other clinical staff to help them move from paper to electronic prescribing and medicines administration throughout the last few challenging years.

HEPMA improves safety and quality of care by reducing missed doses, eliminating manual transcription of medicines information, and supporting high quality prescribing through electronic decision support. It also enables remote prescribing where clinically appropriate such as COVID wards.

Employee Of The Year

Stewart Reddick

Stewart is a long serving, dedicated and hardworking employee who is always on hand to support with whatever is needed.

He has worked tirelessly over the last few years and has gone above and beyond to enable a smooth transition to hybrid working for eHealth teams. This involved co-ordinating a large number of logistical moves, including specialised equipment in a manner that ensured resilience of systems.

Also to ensure all appropriate security access arrangements were reprogrammed to accommodate the changes and smooth transition for eHealth staff.

Leader Of The Year

Andrew Ferguson

Andrew has worked tirelessly over the last few years in multiple areas of eHealth and Diagnostics.

Laboratory medicine is developing very quickly with several high value eHealth projects including Digital Pathology and LIMS procurement. Laboratory diagnostics has also been at the forefront of COVID response and remobilisation which required extensive equipment integration in short turnaround times to support service requirements at scale.

Specifically, Andrew has worked with limited resources on transitioning Digital Pathology from an Innovation Programme to business as usual. This has enabled NHSGGC to be one of the leading centres in the UK for Digital Pathology building the groundworks for Artificial Intelligence deployment.

Innovation Of The Year

Information Management and Pharmacy

In conjunction with Pharmacy colleagues, the eHealth Information Management team developed the cohort and mechanisms to identify, contact, and monitor patients eligible for novel COVID treatments in the community to prevent hospital admissions.

Within the space of two weeks the eHealth Information Management team established the eligible cohort of patients utilising data from GP, local clinical submissions, and interrogation of systems.

For launch day, NHSGGC were in a position in advance of other Boards to link local and national test data to establish a bespoke daily proactive text contact mechanism for eligible individuals. Additional developments were established to support eligibility checks and submissions for evaluation.

Overall Winner – Thomas Ellis

Overall Winner Nominees

Team of the Year

Board-wide Facilities Team

Throughout the challenge of the last 12 months, the facilities teams on all sites have responded to short notice and ever-changing demands to support clinical service delivery. This has required very quick decision making, changes in service delivery models and good communication. This was with a background of a very new senior management team across all sectors where all were establishing new teams.

Worked very closely with clinical colleagues which improved networking, improving communication and breaking down barriers

The sector heads and their teams rose to the challenge, established new networks and ensured the services were delivered.

Employee of the Year

Thomas Ellis

Thomas completed a number of charity events raising over £8000 for Macmillan Cancer.

• Brave the Shave – Thomas had grown his hair/beard with a view to shaving it off for the charity event which he took part in on 18th March 2021, raising £1,002.
• Sponsored walk on 28th March 2022, which entailed Thomas starting his journey from Edinburgh Royal Infirmary to the Kelpies and finishing his walk here at Glasgow Royal Infirmary. The walk was a distance of 53 miles and Thomas completed the mammoth task in a time of 23 hours in one go. This event raised £874.
• Thomas has recently taken part in a charity event which consisted of playing 4 rounds of golf back to back on 24th June 2022 and raised a total of £6,500.

Leader of the Year

James Huddleston

This nomination is made to reflect the exceptional commitment and resilience demonstrated by James over a period of almost 4 years, in relation to the upgrade works at Wards 2A/2B in the Royal Hospital for Children at the Queen Elizabeth University Hospital.

Because works were being carried out in a live acute hospital, there was also requirements to minimise disruption to other adjacent wards and services.

James was often required to attend site at short notice whenever any significant issue arose that required mediation between parties, and this was often at weekends and late hours.

Innovation of the Year

Transport Team

As the pandemic started, the Transport Team stood up to deliver a wide variety of services. These included:

• Delivery and collection of Care Home COVID tests and vaccinations.
• Patient transport to the Beatson due to withdrawal of volunteers
• Staff shuttle buses
• Delivery of COVID tests to residential addresses, housebound teams, clinics and schools
• Regular PPE deliveries to community services.

The Team were at the heart of the COVID response and recovery. They stepped up when required to allow the patients, staff and the community to receive the appropriate care and attention during what could only be described as unique circumstances.

The Transport Team touched many people’s lives in such a positive manner in a time of crisis.

Overall Winner – Andrew Gibson

Overall Winner Nominees

Team of the Year

Family Health Services Team

This is a very small who team who have experienced an increase in the demand for their services at the same time as having to deal with turnover in key roles over the past couple of years. The team supports Board services and the HSCPs and is a key component of the management accounts service within Finance.

They have gone above and beyond to keep work up to date throughout this period through reorganising tasks, improving the efficiency of their processes and doing all that was necessary to keep everything working well and up to date. They have also developed the reporting and increased the knowledge of stakeholders. Contributing to national groups on NHS GGC behalf.

Employee of the Year

Emma Smith

Emma completed her Modern Apprenticeship and has since progressed to new roles within Finance. Firstly in the regional directorate and more recently in North team.

In each of these roles Emma has done an amazing job, picking up new tasks quickly, being proactive and showing great enthusiasm to learn and develop.

Emma is someone who is always looking for ways to help and do more. She has demonstrated a really positive drive to develop herself and add value to the service and the organisation through her hard work and positive attitude.

Leader of the Year

Gillian McBride

Gillian is the Head of Finance for the South Sector. She is a shining example to her staff and colleagues through her professionalism, positivity and can do attitude.

Gillian holds the respect of her team, her colleagues and seniors within Finance and beyond.

She has embraced the challenges and opportunities of the past couple of years within the Finance environment and worked hard to support and develop her team. She has put herself forward to mentor junior members of the management accounts team as part of the newly developed finance mentoring programme.

She has supported the mangers within the South Sector with localised budget management training giving encouragement to ask for help. She takes the lead in developing the sectors financial improvement plan suggesting ideas and options for the General Managers and Director to consider.

Gillian takes a lead role in the Sustainability and Value work for procurement and pharmacy working closely with the teams considering options and best value.

Gillian is always willing to lead on new initiatives and work with and support her peers to drive forward changes. She is a dedicated member of the finance team and held in high regard.

Innovation of the Year

Andrew Gibson

Since joining the Board in January 2022, Andrew has overhauled how the Board manages Risk, successfully addressing identified weaknesses in our Risk Management arrangements. In doing so he has also widened knowledge and understanding of risk management across the Board.

He set up a Risk Champions network to support Risk Management work and ensure a consistent approach.

He has significantly improved the reporting formats for Risk Management and his introduction of the ‘Risk on a Page’ format directs focus to key areas and has supported effective risk management discussions taking place.

Fortunately, he has no intention of sitting on his laurels and has plans for further changes and enhancements over the coming years.

Overall Winner – Older People Residential and Day Services and Care Home Liaison Psychology Service

Overall Winner Nominees

Team of the Year

Ukrainian Crisis Response Team

The team was assembled in rapid response to the Scottish Government’s commitment to support and resettle Ukrainians fleeing the ongoing war in Ukraine.

The team hit the ground running and have been responding and adapting daily to the ever­changing situation where children and families are arriving in Glasgow with minimal possessions, often exhausted after long journeys.

The team have been successfully matching individuals to sponsors in the community who have stepped up to support Ukrainians in their own homes. As a very new team responding to a unique set of circumstances, staff have adapted and responded to emergency situations on a daily basis, providing an empathetic and sensitive response to people who have experienced extreme loss and trauma.

The team have been on hand daily as a point of contact to provide consistency and advice to help people adapt and integrate into life in Scotland.

Employee of the Year

Ian Ferguson

Ian is a longstanding member of the Mental Health Team at Florence Street Mental Health Resource Centre, providing social work services to the south of Glasgow.

It’s said he has a fountain of knowledge and is always willing to share this with others.

Ian, who has strongly retained his social work values, always makes himself available to service users in crisis, responding in a way that is supportive, considered and without judgement. He has an in-depth understanding of mental health and wellbeing.

Ian has not let increasing demands impact on the service he has provided and has even written poems and helped secure a university placement for a service user who has no family and has been impacted by deterioration in their mental health. 

Leader of the Year

Anna Toland

Anna’s support and enthusiasm has been inspiring to her team all through the pandemic, whilst ensuring vital services for service users continue. Her team say she has outstanding leadership qualities and is always able to offer appropriate and clear direction when its needed.

She organised an induction programme for colleagues who joined the team during the pandemic recognising how difficult it was for these new team members to integrate at a time where they were unable to physically shadow others; to build their networking; and to meet their peers.

Anna’s role as team leader has been a critical part of the business for strategic planning to promote transformation in shifting the focus to ensure partnership working and enabling and supporting older people to remain at home.

Innovation of the Year

Older People Residential and Day Services and Care Home Liaison Psychology Service

The COVID-19 pandemic had a significant impact on how our five residential care homes for older people delivered services.

A key priority for this critical care service has been our staff mental health and well-being and helping them remain both physically and psychologically well to cope with the extraordinary demands and pressures within a very stressful and often emotionally charged environment.

In collaboration with psychological services of NHS Greater Glasgow and Clyde, they developed a “20 Minute Care Space” which all 755 staff were able to access day and night – to reflect on lived experiences with colleagues. It’s since been recognised as an area of Excellence in Best practice by the Scottish Government and Care Inspectorate and rolled out across other Care Homes.

Volunteer of the Year

The Peer Naloxone Programme Team Champions

The Peer Naloxone Programme provides an opportunity for those who live in prison to participate in a coordinated and supported approach to a peer supply model of Naloxone. Peer mentors were recruited to support the peer delivery of Naloxone Training and distribution.

This service is unique, and the mentors have contributed to saving lives and reducing drug deaths recorded in Scotland.

Peer Champions participate in a number of training sessions. These training sessions equip the mentors with the knowledge and skills to carry forward their peer mentor role.

Peer Champions provide evidence-based overdose prevention messages, help to dispel myths and encourage safer drug using practices. Peer Champions offer Naloxone training and issue Nyxoid (Nasal Spray Naloxone) to their peers the night before liberation.

Overall Winner – Recruitment Team, Nursing and Midwifery

Overall Winner Nominees

Team of the Year

Recruitment Team – Nursing and Midwifery

The NHSGGC Recruitment Team have put into action a new approach to increasing candidate engagement for registered and non-registered Nursing/Midwifery staff.

This work was necessary to find a solution to expand the current recruitment pathways to address the   recruitment challenges that have surfaced particularly over the pandemic period and post pandemic. Most specifically those challenges in either ’hard to fill’ nursing /Midwifery specialties or geographic locations.

We have had the opportunity to share our skills with other NHS Boards either through helping them use our expertise in the Job train recruitment system reporting functionality, and the great success achieved through supporting the Scottish Ambulance Service, realigning their Mobile Testing Unit Staff to HCSW Roles with GGC.

Employee of the Year

Nicola Purdon

Nicola has demonstrated outstanding support to the Test and Protect Transition Workforce Group enabling NHSGGC to effectively manage a range of complex workforce issues involved in the cessation of a significant temporary service under a high level of public and political scrutiny.

The scale of the task, along with the range and complexity of employee relations issues involved, was at times challenging.  She showed great resilience, dealing confidently and competently with all stakeholders, building strong relationships with staff partners and supporting local managers, as well as dealing sensitively with staff facing the prospect of their GGC employment coming to an end.

Nicola has shown excellence in HR practice which is worthy of recognition.

Leader of the Year

Lisa Reilly

Lisa takes complete ownership of the medical bank.  She knows virtually every doctor on the bank individually, and equally knows every service manager and roster co-ordinator.

Lisa makes it her responsibility to recruit additional medical staff regularly, in particular enrolling new junior doctors when they rotate into GGC, encouraging them to join directly with us, rather than work via an agency. 

She is hugely passionate about her job, quietly driven to fill shifts, with an unparalleled set of moral and ethical standards.

Lisa’s approach to her work, the manner in which she conducts herself and perhaps most importantly the quiet way in which she leads, encourages, coaches, motivates and supports her team is remarkable.

Innovation of the Year

International Recruitment Team – Mathew Pay, Heather Lang, Fergus McIntosh

Mathew, Heather and Fergus approached international recruitment by providing a bespoke service attracting candidates from identified talent pools, providing person centred support and guidance to successful candidates through interview, and on boarding and induction.

The team successfully advertised, registered interest, arranged and supported interviews, and on boarded 50 internationally trained nurses.

The team provided an immense amount of support to the nurses, helping to arrange air travel, airport transfers, accommodation, training, etc. The team also provided support to the services who received the new recruits.

NHSGGC were the only Board to successfully recruit internationally trained nurses.

Overall Winner – Occupational Therapists Older Peoples Mental Health Team

Overall Winner Nominees

Team of the Year

Learning Disability Day Opportunities Staff Team and Service Users at Fitzgerald Centre

During Winter Wellness Week staff/teams were encouraged to take part in various health and wellbeing competitions.

The team and those they support, virtually travelled to Japan to accomplish the Mount Fuji challenge. This took the staff and service users on a 46-mile (74km) journey around the Fuji Five Lakes and up to the peak. Their steps and distance were calculated including swimming, walking and carrying out physiotherapy exercises.

Over the week the team completed the challenge twice, on the third attempt they made it up, but didn’t manage to come back down, but felt that this was okay as the views are magnificent!

Everyone enjoyed it so much that they have decided to keep going over the coming months! 

Employee of the Year

Fiona Carrol

Fiona has demonstrated exceptional commitment to the children and young people of Inverclyde through her hard work in speaking to children and young people where welfare and/or child protection concerns have been raised and completing assessments that keep their voices at the centre.

She has supported many families through extremely difficult and complex circumstances, always demonstrating empathy and patience.

Fiona’s standard of report writing, assessment and analytical skills are consistently of an excellent standard.

Fiona’s contribution in her role has been outstanding and is difficult to summarise the positive impact she has in the Service.

She is a highly valued member of the team who has always contributed positively and with empathy and careful consideration as to the best interests of the child. 

Leader of the Year

Loranda Guinea

Loranda has worked within the Inverclyde Community and Specialist Community Paediatric Team for 20 years she has shown her ability to be a flexible, dependable, innovative leader who grows and develops to meet the changing needs of the population of Inverclyde and the service.

She has worked and excelled in compassionate leadership as role model and influencer on community children nursing, supporting children in their homes with complex needs, including palliative care at home, to integrated working with acute sector, with ambulatory care and outpatient provision at L North, Inverclyde Royal Hospital, to disability nursing services for new and review referrals for children with complex needs in school and community clinics, to laterally neuro diversity and childhood autism assessments.

Innovation of the Year

Occupational Therapists Older Peoples Mental Health Team – Michelle Murray, Sharon Logan, Paula Graham

Despite the restrictions and adversities of the pandemic, the occupational therapy service has demonstrated resilience, ingenuity and determination to successfully achieve a new face-to-face group for people living with dementia.

Journeying through Dementia is an occupation-based group programme that aims to support people at an early stage of their dementia journey, to engage in meaningful activities and maintain community connectedness.

Throughout all the co-creation activities, people with dementia were clear that they wanted to have the opportunity to access groups that offered practical advice and support of how to continue to live well with the condition. The aim of the program is to promote continued engagement in meaningful activity by equipping individuals with the knowledge, skills and understanding of ways to do the things they enjoy for as long as possible.

Volunteer of the Year

Port Glasgow Voluntary Transport Group

This group of volunteers selflessly gave their time in very difficult circumstances during COVID lockdown when many stayed at home.

Throughout, the volunteers worked closely with HSCP Learning Disability service to deliver hot meals to isolated and vulnerable people in the community, this complimented HSCP staff and other groups of drivers.

They continued to transport service users, HSCP, and third sector staff to locations where they would be supported during the day, while adhering to infection control measures.

From March 2020 the volunteers and escorts have been integral to the delivery of the HOME1st Transport pilot and have transported patient’s home from hospital, to and from care home respite, and other locations. 

They have never refused a Transport request from the HSCP Dispatcher and have worked hard throughout, often at short notice and weekends, without hesitation.

Overall Winner – GGC Rheumatology Pharmacy Team

Overall Winner Nominees

Team of the Year

GGC Rheumatology Pharmacy Team

All three team members provide a mixture of in-patient and out-patient support at clinics to relieve consultants and waiting list pressures for rheumatology patients.

They have changed patient pathways to make drug delivery easier, give regular advice to the nurse specialist team for help line enquiries and home care issues, and responding to anxieties over COVID, vaccines and the many other issues that accompany immunosuppression and biologic drug therapy.  

They perform clinical assessments of joints and skin and prescribe biologics and adjuvant therapies. One team member is now also doing joint injections to ensure a “one stop” clinic. In addition the team have made significant financial savings in medicines through biosimilar switching and tapering of biologics.

Employee of the Year (Joint Winners)

Amanda Hepburn

Amanda is dedicated to her profession as a pharmacy technician. Her constant drive to improve the department is inspiring.

She has lead on projects including near miss recording and education and training of new staff.

Amanda is the main link between pharmacy and specialist consultants and has ensured continuity of supply of medicines throughout the pandemic.

She is a fantastic example of a patient centred pharmacy technician with a passion for quality improvement.

Nathan Burley

Nathan provided pharmacy input to the Monkeypox outbreak and vaccination programme.

He implemented medicines governance processes within Sandyford.

Nathan explores ways for Pharmacy Public Health to develop into other priority areas.

He is an elected president of GHP, a true team player, and an emerging leader.

And always with a smile!

Leader of the Year

Jenny Stirton

Jenny is a brilliant leader who truly cares about her team. She has pushed us all to develop further and made sure we have learning opportunities available. She undertakes a massive amount of work for one person. She is kind and considerate and makes us all feel supported at work.

She has been involved in developing new heart failure clinics and encouraging all of us to upskill ourselves to be involved in these so we are more visible to the patients. This has also helped us get more variety to our working week.

Jenny always leads by example.  She supports all individuals in their development, encourages us to participate in decision making and is currently progressing the team’s clinical roles.

Innovation of the Year

Pre Operative Pharmacist Review Service

In February 2021, as part of the GGC Surgical Remobilisation Programme, funding was secured to trial a pathway of pharmaceutical care and medicine supply at selected sites.

This was undertaken by two experienced pharmacists and included development of an arthroplasty service at Stobhill and pre-operative review clinics for all sectors in GGC.

It utilises new ways of working, digital solutions, demonstrates advanced practice and has the patient at the centre of the process. The project has demonstrated improvement in patient care with significant reduction in post surgery healthcare encounters. This service is proactive rather than reactive, demonstrating cross boundary working and has improved job satisfaction for those undertaking this role.

Director of Pharmacy Award

COVID Anti-Viral Treatment for non-hospitalised patients

For delivering excellent patient care and leading the way nationally. This service is a government driven priority for NHSGGC and provides treatment for the patients at highest risk from COVID-19. Service pressures in all areas of healthcare and the complexity of the medication due to drug interactions meant other professions felt unable to take on this role safely.

The whole pharmacy team across acute care, primary care, community pharmacy, clinical trials, governance, PDC and specialist services came together to deliver a 7 day a week service assessing and treating patients with medicines delivered to their door under tight time pressures.

Patient feedback has been excellent. 

Overall Winner – Peer Champions and the Health Improvement Team in Prisons

Overall Winner Nominees

Team of the Year

Type 2 Diabetes Hub

The T2D Hub supported the design and implementation of a pathway for newly diagnosed T2D patients into structured education, weight management, live active and smoking cessation support.

The hub contact all newly diagnosed patients and through motivational interviewing techniques, encourage them to engage with services. They have delivered an excellent quality of service to a large volume of patients. Since the launch of the pathway there have been approximately 90 new diagnoses each week. Alongside these patient contacts, the Hub staff work across a range of eHealth systems enhancing the Board’s use of Sci Diabetes, coordinate the T2D education programme timetable and respond to a range of queries from clinicians.

Award collected by Rose Scullion, T2D Pathways Facilitator and Marjorie Innes, Structured Education Training Coordinator on behalf of the T2D Hub.

Employee of the Year

Kirsty Howie, Team Lead of Immunisation

Kirsty has consistently gone above and beyond to ensure the staffing and smooth running of the busy vaccination clinics. She has been praised for her flexibility and hard work as well as her ability to cope with conflicting demands on her time.

Kirsty has been instrumental in ensuring the safe delivery of clinics, managing the many pressures placed upon the service – avoiding the potential cancellations of many appointments.

Kirsty demonstrates patient centred care, not only for any patient coming into a clinic but also for any staff member involved in the community vaccination programme.

In an ever changing landscape and with new guidance/challenges experienced frequently Kirsty has always been positive, inspiring and an excellent team player

Award presented to Kirsty Howie, Team Lead for Adult Immunisation.

Leader of the Year

Clair Marie Blair, Health Improvement Practitioner

Claire Marie was key to the planning, preparation and delivery of the Naloxone Peer Mentor Programme in HMP Barlinnie and HMP Low Moss. The programme was developed to support the reduction in deaths in Scotland attributable to drug use and consists of people living in prison offering Naloxone training prior to a planned liberation date and issuing the individual with a supply of Naloxone Nasal Spray (Nyxoid).

Clair Marie demonstrated her compassion, empathy and enhanced emotional literacy through her communication with multiple stakeholders and engagement with the peer champions.

Peer Champions report that Claire Marie’s support made participating in the programme much easier and felt respected and valued as a mentor, a volunteer and a person.

Award presented to Clair Marie Blair, Health Improvement Practitioner

Innovation of the Year

Peer Naloxone Programme in Prisons

Naloxone Peer Champions were recruited by the Health Improvement Team in Prison with the support of the Scottish Prison Service.

The aim of the programme is to support the peer to peer delivery of Naloxone training and distribution to people about to leave prison. Developing and supporting peer to peer Naloxone supply is not new to NHSGGC, however it is an entirely new approach for people currently living in prison.

Peer Champions meet with everybody returning to community and not just those who are engaged with addiction services in prison. This increases the availability of Naloxone in wider communities.

People left prison more equipped to support others in their families and communities to be safer whilst engaging in drug use.

Volunteers of the Year

Naloxone Peer Champions

Naloxone Peer Champions were recruited to support the peer delivery of Naloxone training and distribution to people leaving prison. This service is unique and our mentors have had the opportunity to influence the number of deaths recorded in Scotland which are attributed to substance misuse.

We currently have 14 volunteers across Prison Health Care (PHC ) in HMP Low Moss and HMP Barlinnie. Since the project went live, we have delivered training in overdose awareness and the use of naloxone to 473 people leaving prison and returning to communities across Scotland. 83% of these people accepted Naloxone for the first time.

Award collected by Katie Yuile, Health improvement Assistant Practitioner on behalf of the Peer Champions

Overall Winner – Medium Secure Female Services Nursing Team, Sycamore and Elder Wards, Forensic Mental Health and Learning Disabilities

Overall Winner Nominees

Team of the Year

Medium Secure Female Services Nursing Team, Sycamore and Elder Wards, Forensic Mental Health and Learning Disabilities

Led by Senior Charge Nurses Kirsty Etherson and Theresa Shaw, these two medium secure female ward teams work tirelessly and compassionately to provide a safe, secure, person-centred and therapeutic environment and interventions for female forensic mental health patients.

Excellent high quality, non-judgemental care delivered jointly is the norm as a result of the desire to rehabilitate, care, think creativity, and risk manage on a consistent basis.

For our patients this means that they feel safe and secure and cared for, for some patients this is the first time they have received such care, compassion and emotional safety in their lives and for carers they feel reassured and supported that their loved one is receiving high quality care.

Employee of the Year

SCN Oudwin Griffith, INR

Oudwin is responsible for the Nursing Team in the Interventional Neuroradiology Service, and over the past year has taken on a number of additional responsibilities, including playing an instrumental role in integrating a seamless in-patient Mechanical Thrombectomy pathway, and coordinating training days for all staff.

This has resulted in increased awareness/engagement across multiple specialties and confidence within the INR team, providing great benefit to patients.

Every day, Oudwin goes above and beyond for our INR patients.

Having worked in a number of departments across the country, our patients are very fortunate to have an exemplary pathway, from the time they are seen in clinic, pre-assessment, procedure day, and post-operative care extending to meticulous checks when our patients are discharged home.

Leader of the Year (Joint Winners)

Lynsey and Leann are two examples of highly motivated and compassionate nurse leaders who strive to deliver the highest standards of person centre care for patients within their respective services.

SCN Leann Fenton, Elm Ward, Rowanbank Clinic, Forensic Mental Health

Leann is known throughout Rowanbank for her outstanding commitment to her patients, her team, and wider services every day, but, most of all, throughout the pandemic. Colleagues who worked with Leann during COVID-19 speak about the absolute joy and delight of working with her due to her tenacity and strength of character.

SCN Lynsey Watt, Ward B5 Beatson Centre

During the pandemic, Lynsey and her team went above and beyond to ensure that care was exemplary, person centred, safe and effective during the unprecedented situation that they and their patients and families faced. As a result, many patients and family members have positively acknowledged the highly valued care and attention that they received on the Care Opinion web platform.

Innovation of the Year

Dr Audrey Morrison

Audrey works in a research role as part of the Beatson Practice Development, Education & Research Team.

Following an external assessment process to retain a national quality standard, she received a small grant from MacMillan Cancer Support for a Creative Arts Project in the Macmillan Day Bed Unit, with the aim of producing a relaxing and comfortable environment for patients, whilst engaging patients and staff in the development and use of art.

The project resulted in a variety of wonderful art work being received from both patients and staff including drawings, paintings, poetry and collages, together with some lovely stories and inspirational messages which were displayed in the main waiting area.

A brochure was also prepared for World Art Day and the project featured in the What Matters to You day.

Overall Winner – Community Safety Service (Community Mental Health)

Overall Winner Nominees

Team of the Year

The Mirin and Milldale Day Opportunities (Adult Learning Disability Day Services)

Mirin and Milldale Day Opportunities, are two of our Adult Learning Disability Day Services. The teams support adults with learning disabilities to live their lives as fully as possible. Normally this is facilitated using their building bases and integrating with other community groups. 

The Teams continued to deliver services to Renfrewshire’s most vulnerable residents throughout the pandemic all while creating and adapting to new ways of delivering the service including technology. 

They enabled service users to enjoy something akin to their normal service while allowing their parents/carers to maintain some of their routines. Staff were constantly providing reassurance, counselling and promoting a positive atmosphere to allow the lifeline service to continue. 

Employee of the Year

Douglas Johnston, Suicide Prevention Coordinator

Douglas has worked for Renfrewshire HSCP since 2009 as the Choose Life Suicide Prevention Coordinator. His personal attributes include hard working, proficient, and dynamic innovative and demonstrates this within his day to day work.  

Douglas makes a significant difference to not only the staff, but the people of Renfrewshire.

As an organisation, we are lucky to have Douglas lead on Suicide Prevention for us.

Douglas recognises that suicide prevention is a community issue, therefore when addressing this he reaches beyond mental health services. This is achieved by offering suicide prevention training programme to “anyone who lives and/or works within Renfrewshire”, as well as engaging community groups and other wider initiatives.

Leader of the Year

Patricia Wetherall, Renfrew Care Home Manager

Patricia is a remarkable individual. During the pandemic, she put in long hours supporting staff, families, and residents by listening to their concerns, emotions at a time that was very distressing.

She is a dedicated manager who gives every task 100% and more. Patricia ensures staff have the opportunity to re-evaluate practice skills so that going forward they excel in their job.

Patricia broke her foot last year, but still came to work so that she could support the staff in any way that she could.

Admiration is a word many would use, she is a hard worker, reliable, honest and nothing slows her down.

Innovation of the Year

Community Safety Service (Community Mental Health)

The Community Safety Team support wider agencies within Renfrewshire, providing easier access to mental health services.

As a team of Mental Health Nurses, they have made such a difference for other services having access to a mental health resource, providing support to wider staff network within Renfrewshire. They also hold a caseload for individuals to complete short term pieces of work and support individuals in mental health recovery.

Together they demonstrate great teamwork, effective communication, expertise and decision making whilst providing high quality recovery focused patient care and interagency working.

Community Involvement

Gateway ISS (Intensive Support Service), Learning Disabilities

Gateway is a registered service which offers a therapeutic environment for individuals with Autism, complex needs and learning disability.

Gateway introduced an initiative called ‘It’s a Game Changer’. They looked to find innovative and creative ways to link up with council lead initiatives and local organisations to explore greater community involvement. They aim to remove barriers and overcome obstacles and difficulties with inclusion.

Gateway boasts a dynamic staff team that goes above and beyond what is expected of them, to meet high outcomes and goals for the people they support. They are highly skilled, trained, motivated, creative and innovative team.

Best Supporting Role

Angela Riddell, Change and Improvement Officer

Angela is an asset to the HSCP. She shows drive and commitment every day in the delivery of Renfrewshire’s Primary Care Improvement Plan and our clinical care governance arrangements.

She consistently goes above and beyond to provide the best possible support to colleagues and GPs, with a consistent focus on improving outcomes for local people.

All of Angela’s colleagues continue to praise her contribution and recognise that they could not do their own jobs without her input.

We cannot praise Angela’s approach highly enough through her commitment to getting the job done, often working long hours to do so, and her ability to find innovative and pragmatic solutions to really challenging issues for our frontline and community-based services.

Improving Our Workplace

James Higgins, Corporate Business Officer

Everyone speaks highly of James, and are in awe of his knowledge and expertise, and his ability to know the right person to contact for any issue big or small. 

It’s hard to explain the difference James makes, as it isn’t just one thing, it’s a combination of all that he does and how he does it.

Over the past couple of years he has been instrumental in ensuring PPE was available for both our own staff and our external providers – including phone calls late at night and at the weekend to source supplies when they were at risk. He has also stepped in to cover a number of roles over the period as well as still managing to do his day job.

Overall Winner – Diabetic Retinal Screening Service (Administrative & Clinical Staff)

Overall Winner Nominees

Team of the Year

Diabetic Retinal Screening Service (Administrative & Clinical Staff)

This Team has shown remarkable adaptability and resilience during a very challenging 2 years.

Early in the pandemic, they volunteered to work in front line roles in the COVID Assessment Centres, and Track & Trace.

However, Diabetic Eye Screening is a national service and, when it recommenced in June 2020, there was a considerable backlog of patient appointments.

The Team’s response was to go above and beyond what was expected of them, introducing innovative solutions which resulted in almost double the number of appointments available to patients each month.

This amazing effort involved the whole team – both administrative and clinical staff – who showed passion and pride in their Service, and proved that working together really does make a difference.

Employee of the Year

Liz Kerr, Business Manager, Community Admin Team

Liz Kerr was an integral member of the project team during the planning, construction, commissioning and move to the new Clydebank Health & Care Centre – even collaborating with the build team to choose the colour schemes, flooring and furniture to create a pleasant work environment.

Liz’s commitment, decision-making and hard work all contributed to the build completion. During the commissioning of the building, she led by example, often taking a very hands-on approach to ensure that everything was where it needed to be. Given that much of this took place during the pandemic, the challenges were huge.

And all of this was achieved whilst still doing her “day job” of managing and supporting the very busy HSCP Community Admin Team.

Leader of the Year

Alexis Mulvenna, Manager, Blairvadach Children’s House

As the Manager of Blairvadach Children’s House, Alexis has demonstrated great strength and resilience during the challenges of recent years.

She leads by example and has the ability to inspire and motive her Team to reach their full potential. The result is an environment where the young people have the opportunity to thrive – an achievement acknowledged by the Care Inspectorate who gave Blairvadach the highest award, citing it as an ”exceptional model of practice”.

Alexis is regarded by her colleagues as a caring, respectful and approachable manager whose motivation has always been the high quality care for the young people.

Her success is based on a philosophy of “giving” and she consistently invests her time and skills in supporting others.

Innovation of the Year

Occupational Therapy Early Years Transition – Elaine Allan

Elaine Allan, a Senior Paediatric Occupational Therapist, was concerned at the impact of “Lockdown” on children. She recognised that young and vulnerable children with significant additional support needs had not been able to prepare for the transition from Early Years to Primary School.

Working with Kilpatrick Primary School and Early Years’ Service, she secured funding and collaborated with parents, Nursery and Primary 1 staff, to develop resources to support the children. In addition, she created a “passport” style document to share the information with their new schools.

Positive feedback from all those involved demonstrated the value of this initiative to the children, their families, and Education professionals – and the tools and resources can be used again, year after year.

Overall Winner – June Grant

Overall Winner Nominees

Team of the Year

Ward 3C Orthopaedic, RHC

This team, when faced with an atypical and challenging delayed discharge demonstrated even more care and compassion than usual and collaborated with other teams and colleagues to provide care above and beyond their abilities by adapting to the situation and learning new skills. They provided impeccable care for a CAMHS patient, with significant additional needs, aggressive behaviour and no family engagement, who due to social circumstances could no longer be cared for at home.

Thanks to their flexibility, resilience and teamwork, the patient remained in a safe environment, with all needs being met, while trying to find an appropriate placement, as well as advocating for the patient.

Thank you for going above and beyond to ensure high quality patient care.

Employee of the Year

Stevie Begley

Stevie is a Health Care Support Worker in Children’s Theatres, who is considered the backbone to the team for their positive work ethic and expertise, forward thinking and planning, supportive teamwork values, extensive equipment knowledge, good sense of humour and reliability.

Stevie’s equipment knowledge is so good it often surpasses the knowledge of consultants and really supports the newly qualified nurses with as well. Stevie’s work ethic, values and knowledge create a positive environment and good “karma” in Theatre, which contributes to the whole team functioning better and everything flowing well, which is of huge benefit to the team and to our patients.

Thank you Stevie, for everything you do for the team and our patients.

Rights of the Child Award

Anne McGowan

In the roles of Gender Based Violence (GBV) and Social Work Liaison midwife, Anne has worked to reduce the impact of vulnerability on the unborn child.

Ann has an amazing manner when liaising with police, collaborating with multidisciplinary health professionals, the special needs in pregnancy team, patients themselves and updating on child protection issues. Her efforts and focus on early intervention result in higher quality care plans that meet vulnerability needs, robust documentation and awareness that result in improved outcomes for mums and babies.

Thank you Anne for safeguarding our patients, cultivating and maintaining great relationships with child protection and social work stakeholders, upholding information sharing and data protection, and for being a pillar and role model for the team.

Leader of the Year

Christine Dunn

Christine is an experienced Senior Charge Nurse and a fantastic role model in leading Gynaecology Ward 49 at QEUH, especially through some challenging periods.

As well as ensuring that all elective and emergency Gynaecology patients receive high quality care, Christine has worked closely with DME colleagues to ensure that DME patients receive a high standard of care.

In addition to ensuring that all patients, carers and relatives are treated with care and compassion, Christine has also maintained a focus on the wellbeing of staff and ensuring that everyone is fully supported.

Thank you Christine for enhancing patient experience on a day to day basis, and for engraining care and compassion for our patients, and each other, within Ward 49’s culture.

Innovation of the Year

SMART Kids – MIBG Service by Ward 2A

This team have successfully delivered a new i131 MIBG ionising radiation service in Scotland, where patients can receive treatment closer to home and no longer have to travel to England for treatment.

This involved a multidisciplinary team working effort, sharing expertise and knowledge to ensure that all safety needs were met to deliver this care to patients within Schiehallion Ward 2A at the Royal Hospital for Children in Glasgow. This included developing Standard Operating Procedures, Health and Radiation Safety, Debrief processes and a massive training programme run by the Ward 2A Educator.

Thank you to the team for working together to develop this new service in Scotland, with the best patient experience and patient and staff safety top of mind.

Volunteer of the Year

Glasgow Children’s Hospital Charity (GCHC) Volunteers

The support provided by the GCHC Volunteers is both seen and unseen, and provides such a vast coverage of assistance many will never be aware of the help gifted.

Our team of Volunteers step up to help our patients, their families and our team whenever called upon. With tasks such as, collecting and delivering, keeping our patient gardens and parent facilities in tip-top condition, supply of essential refreshments, play support to our patients both in hospital and at awareness events and in supporting fundraising that allows the Charity to gift so many benefits to the hospital.

We thank each and every one of our Volunteers from the bottom of our heart, you represent the heart and soul of our hospital.

Directors Award

June Grant

June is a Lead Clinical Pharmacist and her work on the management of clinical guidelines has been outstanding.

Obstetrics, by nature has a vast amount of guidelines, that need to be available for staff at any time and the archiving process of guidelines is particularly important as when looking back at care, staff need to be able to access the appropriate guideline of the time.

June has been instrumental in the process of organising, archiving and maintaining accurate guidelines. Thank you June for going above and beyond your role to clear the backlog of paper guidelines that needed archived, ensuring that our staff have easy access to new guidelines and ensuring that old ones are taken down and filed appropriately.

The team, department, service or function that has been judged to have worked together as a team and made the most significant contribution to quality of care, population health and care, service delivery or staff wellbeing likely under significant pressure or difficult circumstances.

Any member of staff who has stood out as an exemplar of care giving, service delivery or who has made a major difference for colleagues around them or the delivery of a key objective for their department or wider NHSGGC/HSCP.

Any member of staff who has demonstrated outstanding leadership, positive values and behaviours and/or inspired others in a particularly challenging situation, or for the respect they get from others through the day to day difference they make for those around them as a leader.

Any member of staff can demonstrate leadership, not just those who formally manage people.

To recognise any individual, team or department responsible for developing and implementing an innovative service, method, technology or process that has made a significant difference to quality of care, wider population health or care, service delivery or to the wellbeing of our own staff or to the efficient use our resources.

To recognise an individual or team of individuals who have volunteered significant time and effort to the benefit of our patients, service users or staff and made selfless contribution perhaps under difficult personal circumstances.