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Feedback, Comments, Complaints And Concerns Annual Report 2015-2016

Annual Report on Feedback, Comments, Complaints and Concerns received from April 2015 to March 2016, produced by Dr Margaret McGuire, Nurse Director.

Contents:

• Introduction
• How we gather feedback
• Encouraging and gathering feedback
• Complaints 2015/16
• Some examples of improvements we had made following complaints
• What's your experience?

Attached Files