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Feedback, Comments, Complaints And Concerns Annual Report 2023-2024

Feedback, Comments, Complaints And Concerns Annual Report 2023-2024
Mandy Crawford, Corporate Services Manager Complaints
Professor Angela Wallace, Executive Director of Nursing

Contents:

• Executive Summary
• Overview
• Complaint Themes
• Introduction
• Section 1: Key Performance Indicators
• Section 2: Primary Care
• Section 3: Feedback, Comments, Concerns, Compliments
• Section 4: Person-Centred Care Improvement Programme
• Section 5: Next Steps

Attached Files