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Feedback, Comments, Complaints And Concerns Annual Report 2018-2019

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  • Create Date 01/12/2019
  • Last Updated 28/04/2023

Feedback, Comments, Complaints And Concerns Annual Report 2018-2019

Annual Report on Feedback, Comments, Complaints and Concerns received from April 2018 to March 2019, produced by Dr Margaret Mcguire (Nurse Director).

Contents:

  • Background
  • Section 1: Encouraging and Gathering Feedback
  • Section 2: Listening to People – Using Feedback to Improve Services
  • Section 3: Encouraging and Handling Complaints
  • Section 4: Feedback Received by Independent Contractors – General Practitioners, Pharmacists, Dental Practices and Optometrists
  • Section 5: Accountability and Governance
  • Section 6: Conclusion - Have Your Say

Attached Files

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NHSGGC_Patient-Feedback-Annual-Report_2018-2019.pdfDownload