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Feedback, Comments, Complaints And Concerns Annual Report 2018-2019
Annual Report on Feedback, Comments, Complaints and Concerns received from April 2018 to March 2019, produced by Dr Margaret Mcguire (Nurse Director).
Contents:
- Background
- Section 1: Encouraging and Gathering Feedback
- Section 2: Listening to People – Using Feedback to Improve Services
- Section 3: Encouraging and Handling Complaints
- Section 4: Feedback Received by Independent Contractors – General Practitioners, Pharmacists, Dental Practices and Optometrists
- Section 5: Accountability and Governance
- Section 6: Conclusion - Have Your Say
Attached Files
File | Action |
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NHSGGC_Patient-Feedback-Annual-Report_2018-2019.pdf | Download |