The Care Experience Improvement Model (CEIM) is a simple framework that supports health and social care teams to make improvements directly from feedback in a person-centred way. By taking a conversational and quality improvement approach, teams can reliably develop, embed and maintain a process and culture to systematically identify and make meaningful improvements based on the feedback of people who use their services.
You can find further information about the CEIM from Healthcare Improvement Scotland.
NHSGGC has a track record of improving health and care services. Quality Everyone Everywhere sets out a clear vision for how we will work together across all areas of service to ensure people experience high-quality, individualised, person-centred care.
The Person Centred Health and Care Team work with healthcare staff to make meaningful improvements to the quality of care and services. We do this using the Care Experience Improvement Model to listen and act on feedback from the people who use and work in our services, and those who matter to them.
If you are a member of a clinical team and interested in learning more, please email ggc.person.centred@nhs.scot