Wards with an outbreak of infection
Essential visiting may be temporarily introduced in wards where an outbreak of infection is being managed. This is to protect patients, family members and staff until the situation is resolved.
We understand the vital support that family and friends provide and are sorry for how this will affect you. Ward iPads are available to support people to stay in touch with friends and family virtually. For further information, please ask ward staff.
What is an ‘essential visit’?
The following are examples of where an ‘essential visit’ will be supported for family members:
- when someone is reaching the end of their life
- if someone has dementia and needs family support
- support for someone with a learning disability
- a family member who has caring responsibilities
- parents of a child in hospital
- support during pregnancy and childbirth, including outpatient appointments, ante-natal and post-natal care
- situations where someone is receiving life-changing information.
We will take as flexible, person-centred and compassionate approach as possible based on your individual needs. We will try to facilitate family support in any situation where it is important for family to be involved for ethical, safety or other reasons.
How will I keep in touch with my relative/friend?
We are offering ‘virtual visiting’ (video calls) for all inpatients.
All wards have iPads specially set up to make video calls. This lets you see and talk to the people who matter to you.
If you have your own mobile phone, tablet or laptop we can also help you to do this using your equipment if you are not able to do this yourself.
What if I have any questions?
Please do not hesitate to speak to any of the ward staff if you have any questions. We are all happy to help and thank you for your patience and understanding.