The NHSGGC Healthcare Quality Strategy – The Pursuit of Excellence outlines our commitment to improve person centred care planning by:
- enabling people to share their personal preferences, needs and wishes about their care and treatment
- including these in their care plan, care delivery and in our interactions with them
- involving the people who matter to them in a way that they wish
What are the benefits of having a person-centred approach to planning care?
Care provision which focuses on personal goals, preferences and needs, results in more effective care with better outcomes and experience and improves safety.
Well-designed documentation systems and processes support effective communication between health and social care professionals and people receiving care.
More robust documentation systems and processes will facilitate information processing, analysis and intelligence that compliments the work of health and social care professionals, improving the safety and quality of care.
Engagement
In 2021 we undertook an extensive engagement exercise to learn from the people receiving care in our services, their families, carers and staff.
- what matters to you when planning your care
- who, how and when you want to be involved
- your experience of this
- your ideas for change and improvement
The initial survey received over 600 responses, followed by two virtual workshops.
You told us that we need to:
- Understand what matters to you in the context of your illness or treatment
- Recognise who matters to you and how you wish them to be involved in decision making about your plan and provision of care
- Be inclusive of your preferred approach, tools and resources to support your communication and information needs
- Be inclusive of your preferences and choices related to your personal needs, illness and treatment
- Set realistic goals which are achievable
- Have a structured multi-professional approach to your plan of care
- Plan care across the whole episode of care
Next steps
We are currently exploring some change ideas to improve our approach to achieving a person centred plan of care for all patients.
Once our testing and development phases are complete, we plan to start to put in place the change we want to see across NHSGGC, so the plan of care people have is in line with what matters to them.