The £2.7 million Shields Centre is a modern, purpose built health and care centre for the people of East Pollokshields.
The centre was officially opened in January 2015 and houses two GP Practices, district nursing, health visitors, social work and health improvement teams offering a range of services such as smoking cessation support.
Other services such as primary care mental health services and money advice will also offer support to local people.
Awards
Winner at Building Better Healthcare for Primary Care Development 2015
Winner at Glasgow Institute of Architects for the Healthcare Award 2015
Winner at Health Facilities Scotland for Design Excellence 2015
Winner of RIAS Award 2015
Winner at the Brick Awards for the Architect’s Choice Award 2015
Commended at the Scottish Design Awards for Health Building or Projects 2015
Finalist at the Scottish Property Awards for Community Partnership of the Year 2015
Within the Princess Royal Maternity Hospital we have an Alongside Midwifery Unit, also known as our AMU. This is our hospitals midwife led unit which we are recommending to all women that are low risk of labour and birth complications.
The birthing rooms within the unit are designed to have a homely and relaxing feel and are equipped with mood lighting, speakers and aromatherapy diffusers. We also have lots of equipment to support you in upright and active birth including birthing balls, CUB chairs and large birthing pools. Within the unit we can offer gas and air, morphine and water immersion for pain relief and we can also support you in waterbirth.
The unit is minutes away from labour ward should you request any alternative pain relief such as an epidural or if you or your baby require any additional support. Please talk to your midwife at your next appointment if you are interested in using our AMU for your labour and birth.
The AMU at the Queen Elizabeth University Hospital (QEUH) is a wonderful, new exciting Midwifery led birthing unit situated alongside our very popular Labour Suite. We have 3 ensuite rooms available, 2 have state of the art birthing pools. We, as a Team, encourage all pregnant women with no antenatal risk factors to experience intrapartum Midwife led care and birth their babies within our AMU.
The rooms are comfortable and spacious with space to mobilise during labour, a birthing couch and recliner chairs are supplied for those times when our labouring women wish to rest. However, upright and active positions are encouraged during labour and birth. Aids such as peanut balls birthing balls, ballet bars and rebozo sling with chair is available to facilitate this. Hydrotherapy pools in the rooms are a fantastic option for not only pain relief but also to aid comfort and support a weightless freedom of movement which helps our women get their bodies into optimal positions to birth their babies. Our staff are trained to welcome your little ones into the world underwater if this is your preferred birth plan.
We encourage all our women to eat and drink throughout labour, so please remember to pack your favourite energy boosting snacks into your bag.
We have Bluetooth speakers in the rooms for your birthing playlist. The speakers also have vibrant laser lights should you wish this for your environment. We also provide oil diffusers. We can provide some aromatherapy oils to diffuse but if you have a preferred scent then please bring it with you. Fairy lights and battery operated candles are in all AMU rooms.
Pain relief options within the AMU are hydrotherapy, gas and air, TENS and morphine injections. If you wish to use hypnotherapy/meditation techniques during your labour our staff are more than happy to support you. We would encourage you to take the time to consider your plans and document them into your BadgerNotes birth plan, this way all your care providers will know your wishes in advance.
We will listen to your babys heartbeat every 15 minutes in the first stage of labour and every 5 minutes in the second stage of labour using a pinard stethoscope and/or a handheld doptone machine. If we find your baby needs some further monitoring then a wireless CTG machine will be commenced for at least 20 minutes. If we have any concerns during your labour, fully informed discussions with yourself and birthing partner will take place prior to a possible transfer to obstetric led care and your allocated Midwife will remain with you at all times.
Once your baby is born and all is well you may be offered the opportunity to go home that day. We encourage a minimum of 6 hours after birth to stay and have a rest in our department. During this short stay your baby would have a hearing screen as standard, a full neonatal examination, we would support your choice of feeding and supervise this if required, you would have some observations taken and if all remains well then you should be spending your first night as a family in your own home. During some very busy periods this option is not always available but we always aim to provide it.
If you are interested in chatting to us about our AMU at QEUH please speak with your named midwife.
What Matters to You Day annual reports provide an overview of activities held throughout NHSGGC, including local activities, seminars, and social media engagement. Current and historic copies of What Matters to You Day annual reports can be accessed via the links below.
We have nine main hospital sites and 35 hospitals. This includes five maternity hospitals/units, five Emergency Departments, three Minor Injuries Units, and the Glasgow Dental Hospital.
Patients under 16 years are asked not to attend the Emergency Departments at the RAH, GRI or IRH as these departments are currently very busy. Patients under the age of 16 in the Greater Glasgow and Clyde area, that require urgent care, are advised to attend the Emergency Department at the Royal Hospital for Children, Glasgow. See address below.
What Matters To You (WMTY) Day Seminar Recordings are a collection of presentations that have been shared across previous years during WMTY Day, to highlight the application of meaningful WMTY conversations in different contexts of care and practice. Below you can find links to recordings of each of the seminars.
2024
What Matters to Us – Being an Unpaid Carer
Jenny Watt, the HomeFirst Design & Implementation Manager discusses what matters to staff who also have a role as an unpaid carer.
Staff Care Matters – Spiritual Care Team
The NHSGGC Spiritual Care team share a presentation on how we feel when we are in touch and out of touch with what matters.
What Matters to You? Charge Up or Change Up
Shaun Maher, Strategic Advisor for Person Centred Care and Improvement, Scottish Government, provides insight into why we have WMTY conversations along with a reminder of the principles of person centred care.
You Make a Difference (Intelligent Kindness) – Tommy Whitelaw
Tommy Whitelaw, the National Lead from Person-Centred Voices, shares personal experience of what mattered when providing a caring role caring for his mother.
Support and Information Services – Hospital Cost of Living Mitigation Projects
Gillian Harvey, Health Improvement Lead (Acute) in NHSGGC, shares a presentation on the Support and Information Services, the cost-of-living mitigation project and how these matter to people.
Realistic Medicine Value Based Care
Dr Jude Marshall, Primary Care Clinical Lead for Realistic Medicine in NHSGGC, discusses WMTY and value-based healthcare.
Beyond Compliance – Creating services that are fair for all
Al Low, Planning and Development Manager in the NHSGGC Equality and Human Rights team discusses the importance of creating services which are fair for all.
Hope – Mental Health Network Seminar
Ann Jones and Gordon McInnes provide insight into the work of the Mental Health Network and why WMTY conversations matter.
2023
What Matters to You? An Overview
Maureen McDowall from Healthcare Improvement Scotland opened our week of lunchtime seminars on What Matters To You Day? 2023 to give an overview of what What Matters To You? really means.
Understanding and Supporting Unpaid Carers
Anticipatory Care Programme Manager, Jenny Watt led this lunchtime seminar on how best to understand and support unpaid carers.
Keep Being You at End of Life
Elaine O’Donnell and Sharon Lambie from Palliative Care led this seminar on the topic of “Keep Being You at End of Life”
How WMTY Can Help Us Achieve Value-Based Health and Care
Realistic Medicine Lead, Judith Marshall led this seminar on the topic of “How WMTY Can Help Us Achieve Value-Based Health & Care.
Getting to Know You
Christine Steel, AHP Consultant for Dementia, led this seminar of the topic of the “Getting to Know You” document.
Anticipatory Care Planning
Jenny Watt, Anticipatory Care Programme Manager, led this seminar on Anticipatory Care Planning- Helping Everyone Know What is Important.
Why Conversations About What Matters, Really Matter
Jen Rodgers, Deputy Nurse Director, and Shaun Maher, Strategic Advisor for Person Centred Care and Improvement, closed WMTY Week 2023 with this seminar on why WMTY conversations really matter.
If you have any further questions on the topics in these recordings, please contact the Person Centred Health and Care team at ggc.person.centred@nhs.scot
What Matters To You (WMTY) Day Case Studies are a collection of stories that have been shared across previous years during WMTY Day, to highlight the experience and importance of having meaningful WMTY conversations in different contexts of care and situations. Below you can find links to a variety of What Matters To You Day case studies.
2024
Dawn and Danielle’s Story
Dawn shares how her experience of a WMTY conversation with staff at the Beatson West of Scotland Cancer Centre allowed her to stay with her daughter Danielle, while she was receiving her treatment. By sharing what mattered to her, hospital staff understood that receiving a cancer diagnosis is not always the biggest anxiety people have.
Moya’s Story
In this story, Dr Moya Clancy shares that what matters to her is to ensure the people in custody have access to the same range of services as people in other settings.
Andy’s Story
In this story, we hear from Andy, an inpatient in Larkfield 4, who shares how he felt encouraged, reassured and listened to by Staff Nurse Elisa and the homeless team, who managed to get Andy a new house, in the area he wanted to live in.
Netherton Story
In this story, we hear from Graham, a charge nurse within Netherton, who reminds us of the importance of having what matters to you conversations as a means of getting to know the people we care for and how this can improve their overall health and wellbeing.
Leverndale Hospital Ward 3A Story
In this story, we hear from Charge Nurses Shannon and Emma from Ward 3A at Leverndale Hospital. Shannon and Emma talk about the importance of having WMTY conversations and how this not only gives them better insight into what is important to the people they provide care to, but also allows them to tailor care to meet everyone’s needs in a more person-centred approach.
Karen’s Story
Karen shares her experience when her operation did not proceed as planned, the impact this had on her and how having WMTY conversations with the staff involved in her care, really made a difference.
Kristin’s Story
In this story, we hear from Kirsten, who shares how having WMTY conversations with her nursing team while she was an inpatient in Renal Ward 4A at the Queen Elizabeth University Hospital, allowed for her care to be individualised to better meet her needs.
Helen’s Story
In this story we hear from Helen, a Staff Nurse from HMP Lowmoss, and the “Well Person Service” that aims to ensure people living in prison are provided with information and support about their chronic condition or illness, to support them in self-managing this to the best of their ability, where possible.
Royal Alexandra Staff Video
In this short video, we hear from a wide range of staff at RAH, about what matters to them and what makes a good day at work.
2023
Emma’s Story
In this short video, Emma explains how staff from ward 5a, Diabetes, at the Queen Elizabeth University Hospital had a What Matter’s to You conversation with her and how this helped her feel better during her stay.
Tauseeb’s Story
Tauseeb shares with us of the support he received from the team at the Royal Hospital for Children, who arranged for an in-person interpreter to be present when he attended appointments with his child, and of the difference this made to him.
Kathleen’s Story
Kathleen tells us why having a meaningful conversation with Hannah and Kirsty really helped her meet her aim and how they supported her to do this.
Jan’s Story
Jan explains to us why What Matter’s to You conversations are as important to carers, as they are to the people being cared for.
Kirsty’s Story
Kirsty tells us how, by having a What Matter’s to You conversation, with a patient, in ward 2, Glasgow Royal Infirmary, this helped her gain a better understanding of what was important in her patient’s life and the steps she took to help with this.
2022
Brooke’s story
In this story, we hear from Lorna, Senior Charge Nurse PICU, Brooke and her mom Paula, and learn about the importance of Brooke’s dog Jura, in easing her anxiety around hospital care.
Jen’s story – Leverndale Hospital
Jen tells us how she worked with Jenn, the Patient Activity Coordinator in Leverndale Hospital, to coproduce a leaflet after sharing her experience of isolating in hospital due to COVID:
Lillian’s story – Hunterhill Care Home
Maria talks to us about the difference made to Lillian’s quality of care, after involving the people who mattered to her:
Jen Rodgers’ Top Tips for WMTY conversations
Jen Rodgers, Deputy Nurse Director – Corporate and Community, explains more about What Matters To You day, and shares her top tips for having WMTY conversations, based on years of talking to people about what matters to them:
Marisa’s story – Royal Hospital for Children
Marisa talks about why it is important to have meaningful conversations with everyone – those receiving care, their families, and staff:
After seven years of planning the Clydebank Health and Care Centre Opened it’s doors to the public in February 2022 and is underpinned by a multi-disciplinary approach to care through co-location to allow seamless delivery of integrated treatment for patients.
The £21.7m facility marked a step change in the way care is being delivered in the local community, with the 47,000 residents of Clydebank able to access a full range of healthcare services under one roof for the first time.
Awards
Winner of the Glasgow Institute of Architects Healthcare Award 2022
Finalist at the Scottish Property Awards for the Health Care Development of the Year 2023
Patient Hub is an online portal providing you with information relating to your care, all at the click of a button. It can be accessed securely using a smartphone, tablet or computer.
Once fully operational, Patient Hub will be able to provide you with:
Details about your hospital appointments
Results of certain tests
Send health questionnaires to complete ahead of appointments
Send information relevant to your care
How to access Patient Hub
Watch the video below to find out how to access Patient Hub and how to find your way around it.
How we tell you about your outpatient clinic appointments is changing and you will be able to access appointment information through Patient Hub. This will allow you to receive a notification and view, request to rebook or cancel your hospital appointment online using your smart phone, tablet or computer.
If we have a mobile phone number and/or email address for you, you will automatically have access to the service. You can help us by providing your up-to-date contact details at your next hospital or GP appointment. Then, rather than receiving appointment letters by post, you will be sent a text message and/or email which includes a personalised link to Patient Hub, where you can access your information. If this link is not accessed within three days, letters will be sent to you by post.
Accessing appointment letters online has real benefits; all of your appointment details will now be at your fingertips or touch of a button. You can even add the details to your online calendar.
Moving to an online resource will also save the NHS money through reducing postage and printing costs. It will also reduce the amount of paper used which is kinder to the environment.
How do I access Patient Hub?
The hospital will send you a link by text message, email or you can log in on the Patient Hub website.
You’ll be asked to enter your mobile number or email address and your date of birth.
You will then be sent a 6-digit authentication code by text message or email.
Enter the 6-digit code. Please be aware the authentication code will expire in two minutes and 30 seconds.
Then you are securely logged into Patient Hub.
Test Results
There are certain test results that we can send to you through Patient Hub. This will enable NHS Greater Glasgow and Clyde to improve patient contact and is a more convenient way to get your results e.g., HIV Viral Load.
Questionnaires
Patient Hub allows us to send questionnaires electronically which you can complete on-line. We may do this to gather important information prior to an appointment, for example a Pre-Op Assessment Questionnaire, to ask for your opinion on your experiences, or simply to provide you with information.
Waiting List Validation
This service is to enable NHS Greater Glasgow and Clyde to improve patient contact with regard to your status on the waiting list and also allow you to let us know about any changes in circumstances via Patient Hub.
There is a list of preset questions which will assist us in confirming your waiting list status and an additional option is included if you wish to request that we call you to discuss your appointment further.
This is intended for patients who require further information prior to confirmation of an appointment. This option should NOT be selected for general advice.
FAQs (Frequently Asked Questions)
Why am I being offered this new digital appointment notification service?
Following patient feedback and in order to provide a more streamlined, patient centred service, we are offering more communication choices to our patients. One of the ways we are doing this is through the digital appointment service, which will enable you to have all of your appointment information in one place.
We are also committed to taking appropriate steps to increase our efficiency and sustainability. As part of our Net Zero (carbon neutral) promise, we are reducing printing and postage wherever possible.
What if I don’t have a smart phone, tablet or computer?
The initial link needs either a smart phone, tablet or a computer. If you do not have a smart phone, you can receive the link and authentication code in an email. If you don’t have a smart phone or computer, don’t worry, you will continue to receive your appointment letter in the post, together with all the other information you need.
What information will I get from Patient Hub?
Patient Hub allows you to view all your appointment details and letters in one location, giving you the ability to view, request to rebook or cancel your hospital appointment. It will provide everything you would normally receive in the post.
Do I need to create a Patient Hub account?
No, the hospital will create the account for you if you have a mobile number or email address on your patient record. You can help us by making sure we have your up-to-date mobile number or email address by giving this to us at your next hospital or GP appointment.
Do I need to download the Patient Hub as an app from the App store or Google Play?
No, there is no need to download anything. When the hospital sends your first appointment notification to you, it will include a link. Patient Hub is a web page that you can access at any time. For easy future access, you can also save this link as a favourite. For added security, each time you sign in, you will also be sent a new 6-digit security code. There is no need to remember a username and password.
What happens if I want to opt out, or still want to receive a letter in the post?
To opt out, click the link in your text message or email. Select the Profile tile to change your contact preferences (see below). Untick SMS and Email to opt out completely. You will still receive appointment letters and information through the post if you opt out.
How secure is Patient Hub?
Patient Hub uses two factor authentication. You begin the login process by giving us some personal information known to you – your mobile number or email address and your date of birth. To complete the log in process, you will be sent a 6-digit security code by text message, or by email. This code can only be used once. The next time you log in, you will get a new 6-digit code. The code is valid for 2 minutes and 30 seconds.
How do I know my patient data is secure?
Your data security is taken seriously within Patient Hub. These are some of the measures Patient Hub uses to secure personal data.
All patient data is encrypted and securely stored in UK HSCN accredited datacentres.
You access your own data securely after using multi-factor authentication. After you log out, your session with Patient Hub ends, any non-essential personal data is purged from the Patient Hub public interface.
Do I need to securely log in each time I access Patient Hub?
Yes, it is important to keep your data secure.
Can I only use the link they send me in the text message or email to access it?
You can access information on Patient Hub whenever you have access to your phone, tablet or computer. Simply use the link in the text message or email, you have been sent, or from this website.
Is the link always the same?
Yes, the link to your account will stay the same, so you can go back to any text message or email, for example, every time you are notified about an appointment, you will get a reminder of the link. If you want to go back into Patient Hub, just use that link. Or, for easy future access, your device should allow you to save the link as a favourite.
What happens if I do not respond to the text message link or authentication code I receive?
If you do not respond to the text message or email link within three days, your letters will be posted to you.
How do I access Patient Hub if I have accidentally deleted the text message from my phone?
If you added your appointment to your diary, there is a link within the reminder and a link on the hospital website that directs you to Patient Hub.
How will I get my appointment information?
You will get a text message or email with a link. When you click through to Patient Hub you’ll see the appointment tab on the first page. Click on ‘Appointments’ to see information on your current appointments and their status. From here, you can request to rebook or cancel your hospital appointment.
Can I change my appointment?
Yes, you can request to rebook or cancel your hospital appointment.
If you request a rebook or cancel your appointment, someone from the appointment booking office will contact you within two working days.
Can it help me with a diary reminder?
Yes, you can click on a diary button to insert a reminder into your smart phone or computer calendar.
When do I receive an SMS notification?
When an appointment is booked or cancelled on the Boards’ patient administration system, you will receive a notification in the next 24 hours.
Depending on whether you login and view your appointment or not, you may receive up to two notifications to login and view your appointment, read your letter and any further information.
These notifications are sent on consecutive days.
If you log in after the Initial notification, the system will stop sending you any further notifications for the appointment.
Please log in within this time frame, to view your appointment and letter. This will avoid us sending out a letter to you in the post.
I clicked on ‘rebook’, but I haven’t had a call back yet
The hospital booking team will attempt to call you back within two working days. If you haven’t heard from our team, please call the number as it appears on your appointment letter.
I cancelled my appointment using Patient Hub. How do I know it has been cancelled?
You will receive call back from the hospital booking team confirming your cancellation.
What happens if I cannot access my appointment information?
If you cannot access your appointment information, this will be sent to you by post.
Will all my appointment letters be sent using Patient Hub?
Yes, as services are brought on-line, all letters and other additional information will be sent via Patient Hub. You can read them as often as you like.
What if I have more than one appointment?
You will be able to see your appointments in Patient Hub as services are brought on-line. You can view, request to rebook or cancel each hospital appointment individually.
Can I look back at previous appointments?
Yes, your previous appointments are viewable within the appointment history.
