Patient Hub is an online portal providing you with information relating to your care, all at the click of a button. It can be accessed securely using a smartphone, tablet or computer.
Once fully operational, Patient Hub will be able to provide you with:
Details about your hospital appointments
Results of certain tests
Send health questionnaires to complete ahead of appointments
Send information relevant to your care
How to access Patient Hub
Watch the video below to find out how to access Patient Hub and how to find your way around it.
How we tell you about your outpatient clinic appointments is changing and you will be able to access appointment information through Patient Hub. This will allow you to receive a notification and view, request to rebook or cancel your hospital appointment online using your smart phone, tablet or computer.
If we have a mobile phone number and/or email address for you, you will automatically have access to the service. You can help us by providing your up-to-date contact details at your next hospital or GP appointment. Then, rather than receiving appointment letters by post, you will be sent a text message and/or email which includes a personalised link to Patient Hub, where you can access your information. If this link is not accessed within three days, letters will be sent to you by post.
Accessing appointment letters online has real benefits; all of your appointment details will now be at your fingertips or touch of a button. You can even add the details to your online calendar.
Moving to an online resource will also save the NHS money through reducing postage and printing costs. It will also reduce the amount of paper used which is kinder to the environment.
How do I access Patient Hub?
The hospital will send you a link by text message, email or you can log in on the Patient Hub website.
You’ll be asked to enter your mobile number or email address and your date of birth.
You will then be sent a 6-digit authentication code by text message or email.
Enter the 6-digit code. Please be aware the authentication code will expire in two minutes and 30 seconds.
Then you are securely logged into Patient Hub.
Test Results
There are certain test results that we can send to you through Patient Hub. This will enable NHS Greater Glasgow and Clyde to improve patient contact and is a more convenient way to get your results e.g., HIV Viral Load.
Questionnaires
Patient Hub allows us to send questionnaires electronically which you can complete on-line. We may do this to gather important information prior to an appointment, for example a Pre-Op Assessment Questionnaire, to ask for your opinion on your experiences, or simply to provide you with information.
Waiting List Validation
This service is to enable NHS Greater Glasgow and Clyde to improve patient contact with regard to your status on the waiting list and also allow you to let us know about any changes in circumstances via Patient Hub.
There is a list of preset questions which will assist us in confirming your waiting list status and an additional option is included if you wish to request that we call you to discuss your appointment further.
This is intended for patients who require further information prior to confirmation of an appointment. This option should NOT be selected for general advice.
FAQs (Frequently Asked Questions)
Why am I being offered this new digital appointment notification service?
Following patient feedback and in order to provide a more streamlined, patient centred service, we are offering more communication choices to our patients. One of the ways we are doing this is through the digital appointment service, which will enable you to have all of your appointment information in one place.
We are also committed to taking appropriate steps to increase our efficiency and sustainability. As part of our Net Zero (carbon neutral) promise, we are reducing printing and postage wherever possible.
What if I don’t have a smart phone, tablet or computer?
The initial link needs either a smart phone, tablet or a computer. If you do not have a smart phone, you can receive the link and authentication code in an email. If you don’t have a smart phone or computer, don’t worry, you will continue to receive your appointment letter in the post, together with all the other information you need.
What information will I get from Patient Hub?
Patient Hub allows you to view all your appointment details and letters in one location, giving you the ability to view, request to rebook or cancel your hospital appointment. It will provide everything you would normally receive in the post.
Do I need to create a Patient Hub account?
No, the hospital will create the account for you if you have a mobile number or email address on your patient record. You can help us by making sure we have your up-to-date mobile number or email address by giving this to us at your next hospital or GP appointment.
Do I need to download the Patient Hub as an app from the App store or Google Play?
No, there is no need to download anything. When the hospital sends your first appointment notification to you, it will include a link. Patient Hub is a web page that you can access at any time. For easy future access, you can also save this link as a favourite. For added security, each time you sign in, you will also be sent a new 6-digit security code. There is no need to remember a username and password.
What happens if I want to opt out, or still want to receive a letter in the post?
To opt out, click the link in your text message or email. Select the Profile tile to change your contact preferences (see below). Untick SMS and Email to opt out completely. You will still receive appointment letters and information through the post if you opt out.
How secure is Patient Hub?
Patient Hub uses two factor authentication. You begin the login process by giving us some personal information known to you – your mobile number or email address and your date of birth. To complete the log in process, you will be sent a 6-digit security code by text message, or by email. This code can only be used once. The next time you log in, you will get a new 6-digit code. The code is valid for 2 minutes and 30 seconds.
How do I know my patient data is secure?
Your data security is taken seriously within Patient Hub. These are some of the measures Patient Hub uses to secure personal data.
All patient data is encrypted and securely stored in UK HSCN accredited datacentres.
You access your own data securely after using multi-factor authentication. After you log out, your session with Patient Hub ends, any non-essential personal data is purged from the Patient Hub public interface.
Do I need to securely log in each time I access Patient Hub?
Yes, it is important to keep your data secure.
Can I only use the link they send me in the text message or email to access it?
You can access information on Patient Hub whenever you have access to your phone, tablet or computer. Simply use the link in the text message or email, you have been sent, or from this website.
Is the link always the same?
Yes, the link to your account will stay the same, so you can go back to any text message or email, for example, every time you are notified about an appointment, you will get a reminder of the link. If you want to go back into Patient Hub, just use that link. Or, for easy future access, your device should allow you to save the link as a favourite.
What happens if I do not respond to the text message link or authentication code I receive?
If you do not respond to the text message or email link within three days, your letters will be posted to you.
How do I access Patient Hub if I have accidentally deleted the text message from my phone?
If you added your appointment to your diary, there is a link within the reminder and a link on the hospital website that directs you to Patient Hub.
How will I get my appointment information?
You will get a text message or email with a link. When you click through to Patient Hub you’ll see the appointment tab on the first page. Click on ‘Appointments’ to see information on your current appointments and their status. From here, you can request to rebook or cancel your hospital appointment.
Can I change my appointment?
Yes, you can request to rebook or cancel your hospital appointment.
If you request a rebook or cancel your appointment, someone from the appointment booking office will contact you within two working days.
Can it help me with a diary reminder?
Yes, you can click on a diary button to insert a reminder into your smart phone or computer calendar.
When do I receive an SMS notification?
When an appointment is booked or cancelled on the Boards’ patient administration system, you will receive a notification in the next 24 hours.
Depending on whether you login and view your appointment or not, you may receive up to two notifications to login and view your appointment, read your letter and any further information.
These notifications are sent on consecutive days.
If you log in after the Initial notification, the system will stop sending you any further notifications for the appointment.
Please log in within this time frame, to view your appointment and letter. This will avoid us sending out a letter to you in the post.
I clicked on ‘rebook’, but I haven’t had a call back yet
The hospital booking team will attempt to call you back within two working days. If you haven’t heard from our team, please call the number as it appears on your appointment letter.
I cancelled my appointment using Patient Hub. How do I know it has been cancelled?
You will receive call back from the hospital booking team confirming your cancellation.
What happens if I cannot access my appointment information?
If you cannot access your appointment information, this will be sent to you by post.
Will all my appointment letters be sent using Patient Hub?
Yes, as services are brought on-line, all letters and other additional information will be sent via Patient Hub. You can read them as often as you like.
What if I have more than one appointment?
You will be able to see your appointments in Patient Hub as services are brought on-line. You can view, request to rebook or cancel each hospital appointment individually.
Can I look back at previous appointments?
Yes, your previous appointments are viewable within the appointment history.
The Royal Alexandra Maternity hospital is the first building on the right hand side when you enter the site. The maternity building is physically linked to the adult hospital via a link corridor and has beautiful views towards The Braes.
There are around 3,200 births at the Royal Alexandra Maternity unit each year.
Within the labour ward, we encourage birthing partners to be present to support women through throughout their birth experience.
Birthing partners are encouraged to update friends and family on a woman’s progress thus limiting the number of direct calls to labour ward and ensuring that women remain informed and at the centre of all discussions surrounding the communication of their baby’s birth.
Visiting within high dependency will be determined by the woman’s condition.
Partners will be supported to visit and additional visitors will be guided by the woman’s condition and activity within the area.
Community Midwifery Unit (CMU) Triage Line
Call: 0141 314 7033
Neonatal Unit
Call: 0141 314 7035
Services and Outpatients
Day Care Unit
Call: 0141 314 6724
Early Pregnancy Assessment Unit (EPAS)
Call: 0141 314 6953 or 0141 314 6746
Community Midwives
Call: 0141 314 7371
Main Reception
Call: 0141 314 6686
Maternity Triage
Call: 0141 314 6067
This is a 24 hour service for women booked at the Royal Alexandra Hospital who may have concerns about their pregnancy.
What is Home for Lunch?
Why is Home for Lunch important?
There are a number of benefits of a pre-noon discharge.
For patients being discharged:
You don’t need to wait around any longer than necessary
It’s better for your health – particularity if you are older
You can make use of our discharge lounges (where available) while you wait
You get home to a more comfortable environment.
For other patients:
The earlier we can free up a bed, the quicker we can treat new patients. Each early discharge means four more patients will benefit
An Acute Medical Unit (AMU) patient can be moved up to the ward for specialist care
An A&E patient can move into our AMUs for a rapid medical assessment
An ambulance patient waiting in an ambulance can be transferred to the A&E for appropriate emergency care
An ambulance is freed up to respond faster to another patient in the community.
What do I need to do?
Ask your nurse when your expected date of discharge is.
Get your ducks in a row
When you know your date of discharge, you should try to make sure arrangements are in place to get you home from hospital before noon on the day if possible.
Is someone coming to collect you? Do they know they can collect you early on?
Do they know you could be in the discharge lounge and how to get there?
Do you have appropriate clothing?
Do you have access to your home?
Have you got the basics back home?
If you have any questions about your day of discharge, either as a patient or as a carer, you should always speak to someone on the ward in the first instance.
You can access ward contact numbers across our hospitals here.
Information on our discharge lounges
NHSGGC currently has discharge lounges available at the Queen Elizabeth University Hospital, Glasgow Royal Infirmary and Royal Alexandra Hospital.
These areas provide a safe and comfortable space for patients ready to go home. Fully staffed and made easily accessible so patients can be picked up by carers or organised transport, you can contact the discharge lounges below:
Your ward team will make suitable arrangements for pickup from the ward or one of our socialisation spaces.
Here you will find information about each of our current projects.
Glasgow North East Hub
Ward Refurbishments at Glasgow Royal Infirmary
Ensuring the availability of appropriate, clean and safe healthcare environments is central to the delivery of high quality healthcare in NHS Greater Glasgow and Clyde.
NHS Greater Glasgow and Clyde’s vision for our capital projects includes:
Providing a safe and secure environment to deliver healthcare
Creating accommodation that is barrier-free and accessible to all
Providing high quality working environments to support all of our staff
Improving quality in the patient experience
Ensuring stakeholders are central to the development of proposals
Delivering both the Scottish Government and the Boards targets on sustainability and carbon reduction
NHS Greater Glasgow and Clyde believes in the healthcare value of bricks and mortar and working together with our partners across the country we are providing modern, fit-for-purpose facilities for our patients and staff.
Together we are committed to building a healthier future for the people of Greater Glasgow and Clyde and beyond.
We have ambitious plans for the future, including:
Institute of Neurological Sciences, QEUH Campus
The proposals set out the case for change to transform, enhance and redevelop an extensive range of national, supraregional and regional clinical services which are currently delivered by NHS Greater Glasgow & Clyde from the Institute of Neurological Sciences (INS), an internationally recognised leader in its field.
The services covered by these proposals are highly specialist, with complex interdependencies across and between a range of other clinical services delivered to children, young people and adults from the Queen Elizabeth University Hospital Campus in NHS Greater Glasgow & Clyde. Many of the services are available on a once-for-Scotland basis or serve more than half the population of Scotland.
Development is at an early stage with the Initial Agreement under consideration by Scottish Government.
New Health and Care facility Bishopton
This project is being developed to deliver a solution to the capacity challenges for the delivery of health and social care services to the rapidly expanding population at Dargavel, Bishopton.
A new-build satellite facility which will supplement the existing health centre facility and provide additional capacity to deliver services. The new building is targeted to commence construction during summer 2023.
We are committed to involving patients and the wider communities in the development of our new facilities and where there is a major change to a service.
We recognise the need to include patients, staff and members of the general public throughout the development process in order to shape and improve our services.
We regularly engage with a wide range of people including patients and carers, staff, the wider public and other interested parties including third sector organisations and other public sector partners.
Involving commercial partners
Capital Planning engage advisors, designers and contractors to support the delivery of these projects. A number of national procurement routes are utilised including Frameworks Scotland and the hub programme via hub West Scotland
Capital Planning and Projects is a relatively small department of project management and development specialists within the Facilities and Estates Directorate of NHS Greater Glasgow and Clyde.
The team is led by Professor Tom Steele, who is the Director of Facilities and Estates and John Donnelly, Head of Capital Planning. The team include architects, surveyors, engineers and project managers.
They are responsible for the development, procurement and implementation of capital and revenue funded projects across NHSGGC.
This includes development of business cases for the programme of major new acute and primary care facilities, management of the Board’s capital equipment replacement programme and the on-site management of strategic projects following the appointment of designers and contractors.
The department’s project managers act as the link between the service, finance and governance and the construction interests of each project.
This work includes:
Supporting the delivery of services and clinical infrastructure, systems and facilities required to provide modern, fit-for-purpose health care.
The development and delivery of effective facilities management including implementation of capital projects, to ensure and maintain healthcare provision.
Prioritising competing demands in respect of allocating and co-ordinating departmental space requirement and demands. Where infrastructure projects create or develop capacity, then the first call on that will be through the projects/needs already identified, to ensure a strategic approach in the use of NHSGG’s facilities, in line with the agreed Clinical Strategy.
The management and maintenance of the physical environment, in which healthcare can best be delivered to the patient that also promotes their wellbeing. We are currently working on a new Infrastructure Strategy which will be driven by, and support the Board’s Clinical Service strategy across Acute, Mental Health and HSCP sectors thereby enabling the delivery of the ‘Moving Forward Together’ Vision. The anticipated outputs of this exercise will include the following:
A Strategy which aligns with our Clinical Strategy and considers the impact of developments in eHealth/Digital.
A development plan for the whole estate which sets out our future infrastructure arrangements aligned with our transition towards a new service model.
A set of site-specific development control plans for larger parts of the estate
A programme of short-, medium- and long-term investment requirements designed to gradually transform the GGC infrastructure arrangements so that they better meet the challenges faced and support the transformation of clinical services.
A further programme of investment focussed on addressing the challenge of maintaining safe, effective and robust existing infrastructure
A route-map towards improving the energy efficiency and carbon impact of our estate.
We hope that these pages help you to understand the capital planning process better and allows you to see the important role our properties play in helping people live healthier, longer lives.
We are committed to building a healthier future for the people of Greater Glasgow and Clyde and beyond.
Our hospitals, community health and care facilities and venues require constant modernisation and upgrades to provide high quality, person-centred care in facilities which meet patient needs.
Each year NHS Greater Glasgow and Clyde spends millions of pounds redeveloping and maintaining its current estate and invests in building new, modern, sustainable and fit-for-purpose accommodation for patients and staff. This work is carried out as part of the capital programme. This programme sets out plans for investment and includes developments to our acute hospitals, health and social care centres, dental practices and the ancillary accommodation that supports these.
Our aim is to provide specially designed, modern and fit-for-purpose facilities, delivering effective health and social care.
