HR Connect

An important part of the PDP&R process is the conversation between reviewer and reviewee. The annual review provides an opportunity to build on the regular conversations that you have with your team throughout the year. This Guide for Managers/Reviewers gives information on the process, your responsibilities and how to get the most out of it.

The information below forms part of a Learning Pathway which details a range of resources to help you prepare for and conduct effective PDP & Review discussions with staff and ensure they are recorded on TURAS Appraisal.

Learning Resources

Developing Your Staff – Meaningful Reviews (People Management Module)

Supporting the development of your staff is an essential part of your role. It ensures that your team members develop their competence and confidence in order to provide the best possible service. This learning resource explores underpinning values, tools and techniques to support continuing development and how to maximise the effectiveness of the KSF Personal Development Planning and Review process for your staff team. It’s focused on the PDP & Review (TURAS Appraisal) process used by Agenda for Change staff.

Information to Support PDP&R Process

An important part of the PDP&R process is the conversation between the reviewer and the member of staff (the reviewee). The annual review provides an opportunity to build on the regular conversations about performance and development that you have had with your manager/reviewer throughout the year. This Guide for Employees gives information about the process, your responsibilities and how to get the most out of it.

There are a range of resources detailed within the Learning Pathway to help you prepare for and participate in effective PDP and review discussions with your reviewer and record these on TURAS Appraisal.

Additional Information to Support PDP&R Process

How can I access TURAS Appraisal?

Forgotten your TURAS Appraisal Password?

You can usually reset your password for TURAS Appraisal quickly and easily yourself, without any need to contact the Learning and Education support team.  

Simply follow the steps below:  

Click on the ‘Forgot your password?’ link.

Add email address and click ‘Send verification code’

A code will then be emailed to the address you gave.   Please leave the TURAS page opened until the code arrives, then copy and past it into the ‘Verification code’ section and click ‘Verify code’ and then ‘Continue’.

This then allows the password to be reset

To add or remove staff from Managers Page on TURAS Appraisal

To add staff to a Managers page on TURAS Appraisal, please complete the Turas Staff List Template and submit to the Learning and Education Support Team via the HR ServiceNow Portal​. This should be done for new staff or when staff move to another department.

If the member of staff is leaving NHSGGC completely – no action is required. Once terminated from the Payroll system they will automatically be removed from manager’s list on TURAS Appraisal.

Need help with TURAS Appraisal?

TURAS Appraisal is the recording tool for the KSF Personal Development Planning and Review (PDP & R) process and is designed to be used throughout the year to support your ongoing development in line with your job role, service requirements and career aspirations.

• TURAS Appraisal website

When your login is a valid e-mail address and you don’t know your password, you can reset it using the “Forgotten your Password?” link on the sign in page.

This quick guide gives information on the process for new staff. If you are a new user and you don’t have a username or password, please speak to your line manager who will contact Learning and Education to get you added to their TURAS Appraisal managers page and arrange for you to get a username (which must be a valid e-mail address). You login using this and set your own password using the ‘Forgotten Password’ link.

You can’t add TURAS Appraisal into an existing TURAS account yourself. If you contact the Learning and Education Support Team via NHS Service Now or call 0141 278 2700 option3 they will confirm login details for your TURAS Appraisal account. You can continue with separate login details for your different TURAS applications or L&E Support will advise how you can get the National Digital Team to merge your accounts so that you have the one login for all TURAS applications.

The L&E support team can no longer reset/issue temporary passwords for this. You will need to provide L&E Support with a valid e-mail address and they will change your login to this so that you can use the ‘Forgotten password’ link to reset it and access your TURAS Appraisal account. This can be an NHS or personal e-mail address.

To add staff to your Turas Appraisal account please complete the Staff List Template and send this to Learning and Education Support Unit via NHS Service Now. The form has to be completed by the manager/PA only, not the staff member. Only new or missing staff are to be added to the form, existing staff members should not be put on. If staff do not have login details, a valid e-mail address must be included for them on the form – (if staff do not have an NHS e-mail address, a personal e-mail address can be used). The Staff List Template should also be completed when staff move between services.

If staff have left NHSGGC completely, they will automatically be removed from our TURAS Appraisal system – no action is required.

You should meet with the staff member and complete their review before they stop working with you. Its an opportunity for you both to reflect back prior to them stopping and then sign the review off. The manager in their new post would then start the process again, agreeing objectives and learning needs as part of their induction.

If a member of staff returns from long term leave, a good quality conversation will support their return to work and restart the process reflecting objectives and learning to assist their return.

You can easily do this from your managers page.

See the user guide for instructions: How to Assign KSF Post Outlines and Reviewers to Staff

You can easily do this from your managers page. See the user guide for instructions: How to Assign KSF Post Outlines and Reviewers to Staff

The information relating to your previous posts is still visible to you however if you had staff assigned to you this will need to be updated. This quick guide gives information on what you need to do.

TURAS Appraisal now has live Team Progress Dashboards. Both managers and reviewers will be able to view live information for the staff that they have assigned to them on TURAS Appraisal including the compliance percentage of signed off reviews, status of reviews, information on PDPs, objectives and also a to do list where there are outstanding actions. Users guides below:

• Line Manager Team Progress Dashboard User Guide
• Reviewer Team Progress Dashboard User Guide

Three National Workstreams have been established: 1) Core Training & Training Passport, 2) System modifications and 3) Measures. There is a working group at Board level in NHSGGC which links into these and takes forward the work. Further information is available on the Protected Learning Time Sharepoint page.

To help you use and navigate TURAS Appraisal we have provided the following “How to” guides along with some other information:

• How to record PDP&R information – Reviewers 
• How to record PDP&R information – Staff 
• How to use the reviewer team progress dashboard 
• How to use the manager team progress dashboard 
• How to update personal details and add other Turas Applications 
• How to assign a post outline and a reviewer 
• TURAS Appraisal set up – Process for New Staff
• Guidance for Retire and Return staff
• Verifying your TURAS Appraisal Account

The guide below provides you with information about what to record on TURAS Appraisal and when you should record it: What to record and when.

Keeping your TURAS Appraisal account up to date

To add staff to your TURAS Appraisal account:

• Please complete the Staff List Template and forward this to the Learning and Education Support Team via the NHS Service Now Portal.
• The form has to be completed by the manager/PA only, not the staff member
• Only new or missing staff are to be added to the form, existing staff members should not be put on.

To remove staff from your TURAS Appraisal Account:

• If the member of staff is leaving NHSGGC completely – No action is required. Once terminated from the Payroll system they will automatically be deleted from TURAS Appraisal
• If the member of staff is moving to another department – contact the Learning and Education Support Team via NHS Service Now providing the name and payroll number of the member of staff to be removed

Assigning reviewer rights to members of staff that you want to review members of your team:

• At this time only the Learning and Education Support Team can assign reviewer rights. To arrange this the manager of the person that reviewer rights is required for should contact the Learning and Education Support Team via NHS Service Now. Please provide name and payroll number of the person that reviewer rights is to be assigned to.

Assigning a reviewer and assigning/changing a KSF Post Outline for staff:

• Please see User Guide on how to assign a post outline and reviewer for further information.

Reports

Reports are available from the Team Progress Dashboard on your TURAS Appraisal account. If you have manager or Reviewer access to the system and have staff assigned to your account you will automatically have access to the dashboard.

The Team Progress report will give you live information on compliance rate for your team with regards to reviews, PDPs and objectives. It also has a to do list to alert you if any actions are required.

Approved KSF Outlines in NHSGGC

This link will provide you with information on all KSF post outlines for NHSGGC staff. You will be able to view the title, pay band, all dimensions and levels included in the KSF post outline.  

It does not included the level descriptions but you will find these in the documents below and also in the KSF handbook.

Occasionally there may be a KSF Post Outline on the spreadsheet that will not be on TURAS Appraisal. This is because on the day e-KSF was decommissioned the KSF Post Outline was not assigned to any members of staff, only KSF Post Outlines in use were migrated to TURAS Appraisal. 

• C1: Communication – Levels 1-4
• C2: Personal and People Development – Levels 1-4
• C3: Health, Safety and Security – Levels 1-4
• C4: Service Improvement – Levels 1-4
• C5: Quality – Levels 1-4
• C6: Equality and Diversity – Levels 1-4
• G6: People Management – Levels 1-4
• How To Assign KSF Post Outlines and Reviewers on Turas Appraisal

Learning and Education Support Team

• NHS Service Now Portal – Click on the L&E Icon and fill in the relevant fields. You will receive an acknowledgement which will include a ticket number for your query. How to raise a query through NHS Service Now Portal.
• 0141 278 2700 (12700 internally) – choose option 3 for Learning and Education. Open 10.00am – 3.00pm, Monday to Friday

Please supply your GGC payroll number when you contact the team.  

Overall Winner – Harrison Salifu

Harrison Salifu identified an important opportunity to improve fluid balance monitoring within the Coronary Care Unit and developed innovative tools to address it.

By introducing an image-based fluid balance chart and bedside monitoring resources, he improved patient involvement, documentation accuracy and clinical decision-making. His work has enhanced communication among care teams, strengthened patient safety and improved awareness of fluid management for cardiac patients. Harrison’s initiative demonstrates how practical innovation can make a meaningful difference to patient care.

Overall Winner – GRI Fire Response Team

This group of individuals came together during a critical fire emergency with professionalism, courage and teamwork. Drawing on a wide range of skills and experience, staff from across departments worked collaboratively under pressure to protect patients, support colleagues and maintain essential services.

Their swift actions and calm decision-making ensured the safety of everyone involved while minimising disruption during a highly challenging situation. Their collective response demonstrated the very best of NHS teamwork and dedication.

Overall Winner – Major Trauma Rehabilitation Team

The Major Trauma Rehabilitation Team identified a gap in the assessment and treatment of patients following traumatic head injury. In response, they developed a comprehensive vestibular screening programme, including specialist assessment tools, staff education and peer support networks.

Their work has successfully embedded a Benign Paroxysmal Positional Vertigo screening service within the Queen Elizabeth University Hospital Major Trauma Centre, improving the identification and management of vestibular complications and enhancing rehabilitation outcomes for patients recovering from head injuries.

Overall Winner – Samantha Flower

As Joint Project Lead for the Long-Term Conditions Service, Samantha has led one of NHS Greater Glasgow and Clyde’s most significant service transformation programmes.

Through collaboration with health and social care partnerships, primary care and third sector organisations, she has helped create a service focused on improving quality of life, promoting independence and supporting self-management. Samantha’s visionary and inclusive leadership has enabled workforce innovation, strengthened partnerships and delivered lasting improvements for people living with long-term conditions.

Overall Winner – Mechanical Workshop, Medical Device Unit

The Mechanical Workshop team is recognised for its creativity, responsiveness and commitment to problem-solving. Working closely with clinical and support services, they design and manufacture bespoke solutions that improve safety, efficiency and quality of care.

Their innovative adaptations reduce manual handling risks, support new models of care and enable services to operate more effectively. Through their reliability, technical expertise and collaborative approach, they continue to make a significant contribution to staff wellbeing, service delivery and patient outcomes across NHS Greater Glasgow and Clyde.

Overall Winner – Abdullah Miqdad

Abdullah Miqdad plays a vital role in protecting the digital systems and information that support both patient care and corporate services across NHS Greater Glasgow and Clyde.

Through leadership in cyber security operations, incident response and security assurance, he helps ensure services remain secure, resilient and compliant with national standards.

His work has strengthened governance arrangements, embedded effective risk management practices and enhanced the organisation’s ability to respond to emerging digital threats. Abdullah’s expertise, dedication and professionalism help safeguard critical services every day.

Overall Winner – Intensive and Unscheduled CAMHS

The Intensive and Unscheduled CAMHS Team provides specialist mental health support to children and young people experiencing significant distress, twenty-four hours a day, seven days a week.

Working across homes, communities and hospital settings, the team delivers urgent assessments, therapeutic interventions and crisis support designed to keep young people safe and reduce the need for hospital admission wherever possible.

Over a twelve-month period, the service supported more than 1,300 young people, with the vast majority able to remain safely within their communities. Their compassion, expertise and partnership working have made an extraordinary difference to families across Greater Glasgow and Clyde.

Overall Winner – Planning with People Team

Planning with People Team stepped forward and created a new approach to meaningful engagement by embedding this as a shared responsibility across the organisation, developing tools, resources and support that enabled staff, service users and communities to play a stronger role in shaping decisions.

Their work has strengthened governance, reduced risk and created a lasting framework that ensures the voices of people and communities continue to influence the future of services.

Overall Winner – Graeme English

In May 2025, Graeme English found himself at the centre of a potentially dangerous situation at the Queen Elizabeth University Hospital. Responding quickly and calmly, he engaged with an individual carrying a crossbow and successfully kept the person calm while police attended the scene.

His actions helped prevent the situation from escalating and enabled security teams to safely manage the wider response. Through courage, professionalism and exceptional judgement, Graeme played a vital role in ensuring the incident was resolved safely and without injury.

Overall – Debby Skene

Debby Skene is widely recognised for her supportive, approachable and positive leadership style. During a challenging year involving staffing changes, service pressures and the relocation of a department, Debby provided reassurance, guidance and practical support to her team.

She successfully coordinated the office move while ensuring staff were listened to and supported throughout the process. Known as the person colleagues turn to when difficulties arise, Debby’s optimism, commitment and leadership continue to help teams deliver high-quality services even during periods of uncertainty and change.

Overall Winner – Enhanced Care Service

The Enhanced Care Service was developed in response to hospital delays affecting patients with high levels of dependency who could not access traditional residential care. Teams introduced an innovative model that provides specialised support in a more homely and supportive environment.

The service has successfully reduced unnecessary hospital stays, improved patient flow and enhanced outcomes for individuals ready to leave hospital. Feedback from service users has been overwhelmingly positive, highlighting the value of this person-centred and forward-thinking approach.

Overall Winner – Eileen McFadyen

For the past two years, Eileen has provided dedicated HR leadership and support to Project SEARCH, helping young people with learning disabilities and autism gain skills, confidence and valuable workplace experience. Alongside supporting the programme at Glasgow Royal Infirmary, Eileen helped expand Project SEARCH into Inverclyde, creating further employment opportunities.

She also leads arrangements for the annual graduation ceremony, celebrating participants’ achievements. Her commitment to inclusive employment has helped strengthen a programme through which almost 70 participants have become NHSGGC employees.

Overall Winner – Mary Ebiti

Since joining the OPAT team less than a year ago, Mary Ebiti has made an extraordinary impact on patients and colleagues alike. As a Healthcare Support Worker, she brings kindness, compassion and positivity to every interaction, helping patients feel welcomed, reassured and cared for from the moment they arrive.

Patients regularly comment on her warmth and professionalism, while colleagues value her reliability, initiative and willingness to help. Mary is constantly looking for ways to improve services and support those around her. Her infectious positivity, exceptional work ethic and unwavering commitment to caring for others make her a truly outstanding recipient of this award.

Overall Winner – Laura Ritchie

Laura Ritchie demonstrated exceptional leadership while leading Inverclyde’s first Large Scale Investigation as part of statutory adult support and protection responsibilities. Over five months, she coordinated a complex, multi-agency investigation involving residents, families, care providers, inspectors and health and social care partners.

Throughout the process, Laura ensured vulnerable adults remained safe, supported staff through challenging circumstances and maintained clear communication with all involved. She delivered meaningful improvements for residents and created an important model for future adult protection investigations.

Overall Winner – Vale of Leven Hospital Pharmacy Department

The Vale of Leven Hospital Pharmacy Department has embraced change, innovation and collaboration to strengthen pharmacy services across the hospital. Through new leadership, expanded ward-based pharmacy support, the introduction of hybrid clinical technician roles and the development of a pharmacist-led cardiology clinic, the team has enhanced patient care and medicines optimisation.

Their work on structured medication reviews and polypharmacy reduction has improved patient outcomes and achieved recognition on an international stage. Together, they have built a modern, responsive and highly effective pharmacy service.

Overall Winner – HITT Testing and Immunisation Programme in Prisons

The HITT Testing and Immunisation Programme has transformed access to essential healthcare within prison settings. Through innovation and partnership working, the team developed a service that improved access to testing and immunisation for a population that can often experience significant health inequalities.

By bringing services directly to those who needed them most, the programme delivered meaningful health benefits while helping reduce barriers to care. Their work demonstrates how innovative approaches can improve outcomes and support health equity across vulnerable populations.

Overall Winner – Ward 4B Senior Charge Nurses

During a particularly challenging period for the Bone Marrow Transplant Unit, Bernadette Shanley, Danielle Gow and Tammie McKinley provided exceptional leadership and unwavering support to patients, families and staff.

Their calm, visible and reassuring presence helped maintain safe, high-quality care while guiding colleagues through significant pressures and uncertainty. Throughout this time, they remained focused on the needs of patients while fostering a supportive environment for the wider team. Their professionalism, compassion and dedication exemplify the qualities of outstanding NHS leadership.

Overall Winner – Begonia Mosteyrin

Begonia Mosteyrin is recognised for the exceptional care and professionalism she brings to her role every day. A valued member of the Renfrewshire Care Home Support Team, she consistently supports patients, families and colleagues with positivity, resilience and dedication.

Her ability to remain compassionate and focused, even during challenging circumstances, inspires those around her and reflects the very best of NHS values. Begonia has made a lasting impact on both the people she cares for and the teams she works alongside.

Overall Winner – Crosslet and Queens Quay Catering Teams

The Crosslet and Queens Quay Catering Teams have transformed mealtimes for care home residents through creativity, passion and a determination to improve lives. They became the first care homes in Scotland to achieve the Food for Life Bronze Award, earning national recognition for their nutritious and enjoyable food.

Their innovative work includes tailored menus and projects that improve residents’ outcomes while reducing reliance on costly supplements. Through themed events, celebrations and genuine care, the teams also bring joy, comfort and connection to everyday life. Their imagination and commitment have made a lasting difference to resident wellbeing, quality of care and the use of resources across both homes.

Overall Winner – Mark Davidson

Leading cardiac services through a particularly challenging period, Mark has provided clear direction, strong communication and unwavering commitment to improvement. He has supported a service spanning multiple specialties while driving quality improvements, analysing data to improve outcomes and ensuring families remain at the centre of care.

His attention to detail, dedication to staff recognition and commitment to getting it right for every child and family have made a lasting impact across the service.

The team, department, service or function that has been judged to have worked together as a team and made the most significant contribution to quality of care, population health and care, service delivery or staff wellbeing likely under significant pressure or difficult circumstances.

Any member of staff who has stood out as an exemplar of care giving, service delivery or who has made a major difference for colleagues around them or the delivery of a key objective for their department or wider NHSGGC/HSCP.

Any member of staff who has demonstrated outstanding leadership, positive values and behaviours and/or inspired others in a particularly challenging situation, or for the respect they get from others through the day to day difference they make for those around them as a leader.

Any member of staff can demonstrate leadership, not just those who formally manage people.

To recognise any individual, team or department responsible for developing and implementing an innovative service, method, technology or process that has made a significant difference to quality of care, wider population health or care, service delivery or to the wellbeing of our own staff or to the efficient use our resources.

To recognise an individual or team of individuals who have volunteered significant time and effort to the benefit of our patients, service users or staff and made selfless contribution perhaps under difficult personal circumstances.