Course Overview
The course is designed for those responsible for leading teams by developing personal skills in handling difficult conversations with staff and peers. The course will also explore good practice approaches to effective management of challenge.
Learning Outcomes
By the end of this course delegates will:
- Discuss reasons why conversations can be difficult
- Use a recognised communication model and identify some key elements/steps to help you plan and manage potentially difficult conversations
- Demonstrate and reflect on practical skills in handling difficult conversations
- Plan actions to transfer learning from the workshop into practice
Course provider; Learning and Education Team
Who should attend
Any manager in NHSGGC who has responsibility for managing NHSGGC staff in their teams. This includes managers employed in integrated Health and Social Care Partnerships who are not directly employed by NHSGGC.
Pre requisites; all potential candidates should explore the People Management Guide
Duration: 4 hours
Mode of delivery: Tutor-Led (Face to Face)
KSF Links
- C1 – Communication
- C2 – Person and People Development
- G6 – People Management
To book a place on the course, please use the eESS Login (scot.nhs.uk) Learner self-service facility. From the Learner Home page, enter the course name in the box at the top of the page to see all available dates. You can also use keywords to search for courses. Remember to have your eESS user id and password available to access the system.
Course Dates
20th February 2025, 9.00 am – 1.00 pm, Conference Room 2.16A, Level 2, New Victoria ACH
13th March 2025, 9.00 am – 1.00 pm, Classroom 3, Royal Alexandra Hospital, Paisley
23rd April 2025, 9.00 am – 1.00 pm, Seminar Rooms 4&5, Stobhill ACH
11th June 2025, 12.30 pm – 4.30 pm, Classroom 3, Royal Alexandra Hospital, Paisley
Guidance on how to search for Learning and Development on eESS OLM can be found here:
Full access to all Standard Operating Procedures and e-learning videos is available via: eESS Login (scot.nhs.uk)
If you need any information on specific course content, the venue or booking process, please do not hesitate to contact the Learning and Education Support Team on 0141 278 2700 (Option 3).
e-Learning
Related e-Learning options are available for this topic via LearnPro under the CPD category:
- Assertiveness
- Giving and Receiving Feedback
- Managing Conflict
Last updated; 01/08/2024
Course Overview
Supporting staff is a key part of the manager’s job and this module offers guidance and support on issues relating to conduct and behaviours at work. The main aspects of addressing conduct/ behaviour concerns including roles and responsibilities, policy framework, sources of advice and support will be covered.
Learning Outcomes
By the end of this module delegates will be able to:
- demonstrate an understanding of the policies and able to identify supporting information available on HR Connect
- be able to carry out the manager’s role and responsibilities in relation to addressing conduct, concerns and behaviours within the workplace
- describe best practice and ensure it happens
- understand the range of responses available in managing employee conduct and behaviours
- promote a clear understanding of roles and responsibilities
- share knowledge of formal and informal approaches/interventions
Course Provider; Human Resources and Learning and Education
Who Should Attend
Any manager in NHSGGC who has responsibility for managing NHSGGC staff in their teams. This includes managers employed in integrated Health and Social Care Partnerships who are not directly employed by NHSGGC.
Pre-requisites: Familiarity with the Conduct Policy here and also the People Management Guide.
KSF Links
- C1 – Communication
- C2 – Personal and People Development
- C3 – Health, Safety and Security
- C6 – Equality and Diversity
- G6 – People Management
Duration; 3 Hours
Current policy information is available here. You can also contact the HR Support and Advice Unit directly.
To book a place on the course, please use the eESS Login (scot.nhs.uk) Learner self-service facility. From the Learner Home page, enter the course name in the box at the top of the page to see all available dates. You can also use keywords to search for courses. Remember to have your eESS user id and password available to access the system.
Course Dates
10th January 2025, 9.30 am – 12.00 noon (MS Teams)
3rd March 2025, 1.00 pm – 3.30 pm (MS Teams)
20th May 2025, 9.30 am – 12.00 noon (MS Teams)
10th July 2025, 1.00 pm – 3.30 pm (MS Teams)
If for any reason you find yourself unable to attend, you must cancel your booking as spaces for this course are limited and others will be offered your place. To cancel please use the eESS Learner self-service facility – eESS Login (scot.nhs.uk)
Guidance on how to search for Learning and Development on eESS OLM can be found here:
Full access to all Standard Operating Procedures and e-learning videos is available via: https://www.eess.nhs.scot.
If you need any information on specific course content, the venue or booking process, please do not hesitate to contact Learning and Education Support Team on 0141 278 2700 (Option 3).
Last updated; 25/11/2024
Course Overview
To support staff to work in a person-centred, anti-discriminatory way. This training will tie in with and support the staff facing and VE Campaign.
Learning Outcomes
- Be better informed about HIV
- Be able to outline the role stigma plays in relation to attitudes towards patients with HIV
- Be aware of the effect of stigma and the impact on patients of stigmatising practice
- Be confident of what constitutes anti-discriminatory, inequalities sensitive practice and their responsibility to deliver it
Course provider
Who should attend
Pre-requisites
- There are no pre requisites for this course
Duration
KSF Links
- Core 1 – Communication
- Core 2 – Personal and People Development
- Core 4 – Service Improvement
How to book this course
- To book a place by telephone: 0141 211 8634
- To book a place by email: GG-UHB.bbvtrainingteam@nhs.net
- Please leave your Name, Job Title, Line Manager’s Name and Contact Details
Course Overview
To increase knowledge and understanding in relation to HIV and Hepatitis C regarding disease progression, treatment and care options.
Learning Outcomes
By the end of the session delegates will have:
- An understanding of how both viruses are managed at the specialist centres
- Have knowledge of referral pathways with in NHSGGC
Course Provider
Who should attend
- Staff who wish or require further in depth training for HIV and Hepatitis C
Pre-requisites
- To have attended the BBV full day training course or working with BBVs
Duration
KSF Links
- C1 – Communication
- C2 – Personal and People Development
- C4 – Service Improvement
How to book this course
- To book a place by telephone: 0141 211 8634
- To book a place by email: GG-UHB.bbvtrainingteam@nhs.net
- Please leave your Name, Job Title, Line Manager’s Name and Contact Details
Course overview
The purpose of this course is to:
- Examine the key health and safety related legal duties of employers and employees
- Have and understanding of the organisations approach to managing Health and Safety
Learning Outcomes
By the end of the course delegates will be able to:
- Explain how key legislative requirements are implemented in the organisation via policy, risk assessment, incident reporting and training
- Describe potential hazards and associated risks in a range of healthcare settings
- Understand their own individual responsibilities and what is expected of them in order to ensure they contribute to the safety of their workplace
- Understand the importance of co-operation and communication on safety matters
- Describe how to seek further advice and guidance in relation to health and safety concerns
- Understand their own individual responsibilities to request support in relation to health and well being related issues
Course provider
- This course can be accessed online via LearnPro
Who should attend
- All GGC employees are required to complete this course
Pre requisites
Duration
KSF Links
- C1 – Communication
- C2 – People and Personal Development
- C3 – Health, Safety and Security
- C4 – Service Improvement
e-Learning
Health and Safety, An Introduction training is delivered via LearnPro. You will find it under the Statutory/Mandatory tab on your front page.
If staff members are showing as compliant on their lean pro account but not in the Monthly Managers reports then they need to add/amend their payroll number on their profile.
Course overview
The modules contained in the course will provide you with the knowledge and understanding of how to prevent and manage fire within the NHSGGC workplace.
The modules are:
- Introduction and General Fire Safety
- Fire Prevention
- Fire Fighting Equipment
- Specialist Roles
- Fire Emergency within the Ward
Course provider
- NHS Greater Glasgow and Clyde
Who should attend
Pre-requisites
Duration
KSF Link
- Core 3 – Health, Safety and Security
e-Learning
Fire Safety training is delivered via LearnPro and will find it under the Statutory/Mandatory category.
If you need any information on specific course content, the venue or booking process, please do not hesitate to contact the Learning and Education Support Team on 0141 278 2700 (Option 3).
If staff members have completed courses and showing as Complaint on their Learn Pro Account but not compliant on Managers Monthly reports then the staff member needs to add/amend their payroll number on their profile.
Attention
Before booking a place, please read the information below and the course descriptor carefully to make sure this is a right course for you:
- This course is designed for the new, current and future/ aspiring operational managers and provides an introduction to the common, but often taken-for-granted management skills.
- Please also go through the slides to make sure this course can cover your training needs/ expectations.
- If you are an experienced manager and have had previous training in the covered topics, you should consider other CPD options such as Leading to Change Leadership Development Programmes and also the Boardwide Leadership Provision.
Topics covered
Communicating and Influencing
Effective communication and the ability to influence are foundational to good management of individuals and teams. We will introduce and explore the communication cycle and help you to reflect on your current practice. This will include 1-to-1 and team communication.
Learning outcomes
- Understand the nature and importance of the communication process in workplace
- Communication cycle and barriers to effective communication and how to remove barriers
- Principles of effective communication, be able to assess your own effectiveness in communicating with others and influencing them
- Be ready to use tools and techniques to support more effective communication
- How to plan and assess a successful communication
- Role of managers to deliver an effective communication cycle and employee voice
- Know about NHSGGC organisational goals and values
Organising and Delegating
Effective use of your time, staff time and supporting staff development are priorities for you as a manager. This session will introduce tools and tips to help you delegate and organise your team.
Learning outcomes
- Recognise the difference between leadership and management
- Understand performance management and factors affecting performance in your team
- How to measure and boost your team members’ performance
- Time management and Principles of good time management
- Key principles of delegation and how to delegate, monitor and review delegated activities
Managing Change
Change is essential part of a dynamic organisation like NHS Greater Glasgow and Clyde providing health care in an ever changing world. This session will provide you with valuable guidance and models to support and take forward change initiatives.
Learning outcomes
- Understand the forces for change in an organisation and common barriers
- Recognise and know how to apply key principles of change management
- Recognise and be ready to use a range of tools to support the management of change
Problem Solving and Decision Making
We will introduce and demonstrate a range of tools and techniques to help you work through day-to-day challenges as well as think about longer term improvement objectives.
Learning outcomes
- Understand the value of adopting a culture of improvement
- Recognise a range of tools and techniques that support problem solving and decision making
- Be ready to use a 6-step approach to problem solving.
The course workbook provides summary information on each topic along with further specific resources for further development.
An option to gain accreditation through an appropriate SVQ/PDA may be available to you. For further information please contact the SVQ team .
Course Provider: Learning and Education Service
Who should attend
Any new and current operational manager in NHSGGC who has responsibility for managing NHSGGC staff in their teams. This includes managers employed in integrated Health and Social Care Partnerships who are not directly employed by NHSGGC, but they manage NHSGGC staff in their teams.
This programme is also open to anyone who (as part of their PDP) is aiming to move into a management/supervisory role.
Pre-requisites
All potential candidates should explore the followings:
KSF Links
- C1 – Communication
- C2 – Personal and People Development
- C5 – Quality
- C6 – Equality and Diversity
- G6 – People Management
Dates
We offer this course on 1.5 or 3 half days, so please choose the best option for you and your service.
20th (9am – 5pm) and 21st (9am – 1pm) May 2025 (1.5 days MS Teams)
17th (9am – 1pm), 18th (9am – 1pm) and 19th (9am – 1pm) June 2025 (3 half days MS Teams)
22nd (9am – 5pm) and 23rd (9am – 1pm) July 2025 (1.5 days MS Teams)
To book a place on the course
NHSGGC Staff
Please use the eESS Learner Self-Service Facility. From the Learner Home page, enter the course name in the box at the top of the page to see all available dates. You can also use keywords to search for courses.
Remember to have your eESS User ID and password available to access the system. If you have forgotten your log in details for eESS then please use the Login Assistance link in the sign in section.
If for any reason you find yourself unable to attend, you must cancel your booking as spaces for this course are limited and others will be offered your place. To cancel please use the eESS Learner Self-Service Facility.
Partnership Staff
Please use our self service enquiry portal and leave an enquiry with your full name, email address, where you work (Directorate and sector) and the course date (preference and back ups if possible) you would like booked on.
You can also register for an account on this link if you do not have one already.
You will receive detailed joining instructions on how to access the on-line session. Please be ready to log-in at least 5 minutes before the start time.
Please note; booking for each session will close 1 week before the course date to allow time for joining instructions to be sent to delegates.
Guidance on how to search for Learning and Development on eESS OLM can be found here.
Full access to all Standard Operating Procedures and e-learning videos is available via eESS Login (scot.nhs.uk).
Last updated: 18/04/2025
Course Overview
This module will provide practical guidance on the Recruitment and Selection of staff to help NHSGGC managers to recruit fairly, lawfully and effectively. This module is also intended to give an understanding of the key stages in the recruitment process, offer best practice guidance and outline the interactions necessary with the NHS Scotland Recruitment System – Job Train.
Learning Outcomes
By the end of the course you will be able to:
- Provide an overview of the NHSGGC Recruitment and Selection Process to enable an understanding of how to recruit effectively and work with the Recruitment Service during each of the Recruitment and Selection stages.
- Understand Equality, Diversity and Inclusion; gain an understanding of the importance of equality, diversity and inclusion in recruitment. The importance of recruiting fairly, lawfully and effectively during the key stages of the recruitment process, this includes recognising bias in recruitment and selection.
- Understand and adhere to the Disability Confident Job Interview Guarantee Scheme and know how to make reasonable adjustments to interview process where it is required.
- Prepare to recruit. Understand the Vacancy Approval Process and preparing the Job Description, Person Specification and Recruitment Advertisement.
- Attract the right applicants. How to create an effective job advertisement and attract the right applicants for your vacancy.
- Select the right person. Practical tips and guidance for shortlisting, interviewing, evaluating applicants and providing feedback to job applicants.
- Understand the Candidate Offer and Pre Employment Compliance Checks. What pre-appointment checks are required, what happens when pre-appointment checks highlight concerns or discrepancies and how to prepare for your new starter.
Course Provider
Human Resources and Learning and Education
Who Should Attend
Any manager in NHS Greater Glasgow and Clyde who has responsibility for managing NHSGGC staff in their teams. This includes managers Acute (sectors and directorates), Mental Health, Community and Corporate services including the six Health and Social Care Partnerships .
Pre-requisites; Familiarity with the recruitment and selection processes and general information that can be found here and also the People Management Guide.
KSF Links
- C1 – Communication
- C6 – Equality and Diversity
Course dates
Wednesday, 30th April 2025, 10 am – 12 noon, Online via MS Teams
Thursday, 29th May 2025, 1 pm – 3 pm, Online via MS Teams
Friday, 27th June 2025, 10 am – 12 noon, Online via MS Teams
To book a place on the course, please use the eESS Login (scot.nhs.uk) Learner Self-Service facility. From the Learner Home page, enter the course name in the search box at the top of the page to see all available dates. You can also use keywords to search for courses. Remember to have your eESS user id and password available to access the system.
Guidance on how to search for Learning and Development on eESS OLM can be found here:
Full access to all Standard Operating Procedures and e-learning videos is available via eESS Login (scot.nhs.uk).
If you need any information on specific course content, the venue or booking process, please do not hesitate to contact Learning and Education Support Team 0141 278 2700 (Option 3).
Last updated 03/04/2025
Course overview
An increasingly important communication skill for anyone involved in supervisory management is that of managing effective meetings. Whether the meetings are low key or of great significance, the principles and issues are the same when it comes to chairing them successfully and this module will guide delegates through the skills and tasks required to master.
Learning Outcomes
By the end of the course delegates will be able to:
- Recognise the importance of different types of meetings
- Explain how to would prepare for a meeting depending upon role
- Create an agenda for a meeting
- Describe how to conduct a meeting
- Identify a process for taking minutes and follow up
Course provider
- Learning and Education Team
Who should attend
- Staff who lead or chair meetings
Pre-requisites
- There are no prerequisites for this course
Duration
KSF Links
- C1 – Communication
- G5 – Services and Projects
- G6 – People Management
e-Learning Course
This course is accessed via e-Learning and is available via LearnPro. You will find it under the CPD category.
For information and registration please click the link LearnPro .
If you need any further support to access this course, please contact the Learning and Education Support Team on 0141 278 2700 (Option 3).
Course Overview
This programme has been developed to provide supervisors/managers with all the necessary information they require when inducting new members of staff to their team.
Information provided will give managers an awareness of induction requirements including the Health Care Support Worker induction standards and code of conduct to help ensure safe, effective and person centred care for all patients and service users.
Learning Outcomes
By the end of the course you will be able to:
- Describe the responsibilities for managers/supervisors in facilitating induction for members for staff
- Demonstrate the use of the NHSGGC Induction Portal and induction check-list in supporting induction
- Explain recording and monitoring process and non-compliance issues
Course Provider
- Learning and Education Team
Who Should Attend
- All managers and or supervisors and team leads who are responsible for facilitating the induction portal
Pre-requisites
- No prior requirements although delegates are encourage to familiarise themselves with the induction portal.
Duration
KSF Links
- C1 – Communication
- C2 – Personal and People Development
- C3 – Health, Safety and Security
- C4 – Service Improvement
- HWB4 – Protection of Health and Wellbeing
- G6 – People Management
This session will be delivered via MS Teams
To book a place on the course, please use the eESS Learner self-service facility. From the Learner Home page, enter the course name in the box at the top of the page to see all available dates. You can also use keywords to search for courses. Remember to have your eESS user id and password available to access the system.
Dates
- Monday 24th February 2025, 10.00am – 11.00am
- Tuesday 25th March 2025, 10.00am – 11.00am
- Monday 21st April 2025, 10.00am – 11.00am
- Thursday 29th May 2025, 10.00am – 11.00am
- Tuesday 1st July 2025, 10.00am – 11.00am
Guidance on how to search for Learning and Development on eESS OLM can be found here:
Full access to all Standard Operating Procedures and e-learning videos is available via eESS.
If you need any information on specific course content, the venue or booking process, please do not hesitate to contact Learning and Education Support Team on 0141 278 2700 (Option 3).
e-Learning
- An e-Learning option is not available for this topic via LearnPro.
