This e-Learning module provides a comprehensive overview of the new Duty of Candour legislation and a guide for implementation in Health and Social Care.
There are case examples and descriptions of harm to help clarify when the procedure should be used. There is also information on how to apologise and why that is important.
Learning Outcomes
By the end of the course delegates will be able to:
Understand the purpose of the Duty of Candour legislation and the principles for implementation.
Know when the Duty of Candour legislation should be applied.
Provide patients and relatives with an appropriate apology that meets the Duty of Candour requirements.
Course provider
NES
Who should undertake this e-Learning module
All staff who could be involved in the Duty of Candour procedure, in particular senior clinical staff and managers of clinical services.
To access the module, search for either “NES” or “Candour” on the LearnPro homepage. Alternatively, it can be found within the CPD category.
Pre-requisites
There are no pre-requisites but there is a NHSGGC Duty of Candour policy that explains local arrangements for implementation of the legislation.
Duration
1 Hour
From February 2018 onwards Statutory Mandatory training is delivered via LearnPro.
9 Core Topics have been agreed that all staff must undertake:
GGC001 Fire Safety
GGC002 Health and Safety, An Introduction
GGC003 Reducing Risks of Violence & Aggression
GGC004 Equality, Diversity and Human Rights
GGC005 Manual Handling Theory
GGC006 Public Protection – (Adult Support & Protection and Child Protection)
GGC007 Standard Infection Control Precautions
GGC008 Security and Threat
GGC009 Safe Information Handling
The review period for these courses is every three years with the exception of Fire Safety which is every year.
Moving forward all NHSGGC LearnPro courses will be numbered from 001-999. This is to help with identification of courses and to prevent confusion where course titles are similar in name. Course names will not be changed and are still searchable in the same way. An updated list of all courses and course titles will be available on HR Connect in January 2019.
As well as undertaking the Core Statutory Mandatory Training modules, you may be required to undertake Essential (Role Specific) topics depending on your role. This should be discussed with your Line Manager and agreed as part of your PDP.
If staff members have completed courses and showing as Complaint on their Learn Pro Account but not compliant on Managers Monthly reports then the staff member needs to add/amend their payroll number on their profile.
Course overview
This is a communication skills online workshop for listening and responding to people who are worried or distressed.
SAGE and THYME workshops support all clinical and non-clinical staff in using the skills needed to notice distress, listen carefully and respond helpfully. Each 2hr 45 minute online workshop demonstrates the communication skills required to provide person-centred support and offers a structured approach for dealing with the concerns of patients and their carers.
The workshop uses a mixture of small group work, lectures and videos. The workshop is delivered online via Zoom.
Learning Outcomes
By the end of the workshop delegates should be able to:
Recognise the psychological needs of the patient
Communicate with the patient and provide general psychological support
As with any training you receive, the use of the information gained in this workshop will be subject to your professional skills and judgement
An e-Learning option is not available for this topic via LearnPro.
Course overview
The training provides a structured evidence based approach to communication skills. This interactive day is facilitated by experienced trainers in communication and will include a variety of teaching techniques for example, scenario based group work, DVD skills exercises and interactive discussion.
Participants are asked to bring examples of communication challenges, share their own experiences and explore the way the models and techniques used in the training will help improve practice.
Learning outcomes
By the end of the course delegates will have:
An awareness of the potential barriers to good communication
An understanding of how good facilitative communication skills achieve positive outcomes
Experience of using communication skills models to achieve effective person-centred conversations
An action plan that will enable them to transfer their learning into practice
Course provider
Learning and Education Team
Who should attend
All Registered Nurses, AHPs (experienced band 5 and above) and Doctors who are involved in complex/difficult/necessary conversations with patients and families.
Pre-requisites
There are no prerequisites for this course
Duration
1 Day
KSF Links
C1 – Communication
C2 – Personal and People Development
C4 – Service Improvement
C5 – Quality
C6 – Equality and Diversity
G6 – People Management
To book a place, please click on the suitable link below.
Bookings are made using self service system so if for any reason you find yourself unable to attend, please cancel your place via the link included in your confirmation email.
If you need any information on specific course content, please do not hesitate to contact Learning and Education Support Team on 0141 278 2700 (Option 3).
e-Learning
An e-Learning option is not available for this topic via LearnPro
Links with other courses
2 Day Advanced Communication Skills training, Duty of Candour training (NES e-Learning module)
Course overview
The training provides a structured evidence based approach to communication skills. Over the 2 days the training builds and expands on the models and theories taught during the 1 day intermediate training session. It allows participants to refresh and review their current experience of communication issues through scenario base role play, reflective practice discussions and group experiential learning techniques. Each participant will be given an opportunity to use the models and techniques, to further develop their communication skills enabling them to deal more effectively with challenging/difficult conversations.
This course is facilitated by experienced trainers and will be particularly useful for senior staff and managers who are involved in significant conversations for example, around the complexities of care, breaking bad news or decision making.
Learning outcomes
By the end of the course delegates will have:
Reviewed the potential barriers to good communication and how to overcome these
A deeper understanding of how good facilitative communication skills achieve positive outcomes
The opportunity to rehearse the use of communication skills models to achieve effective person-centred conversations in a safe learning environment and at the time receive constructive feedback
Experienced and demonstrated the use of effective communication skills and models during difficult conversations, again in a safe learning environment
An action plan that will enable them to transfer their learning into practice
Course provider
Learning and Education Team
Who should attend
All Registered Nurses, AHPs (experienced band 5 and above) and Doctors who are involved in complex/ difficult/necessary conversations with patients and families.
Pre-requisites
Recommended is attendance at Communication Skills – Intermediate 1 Day Training
Duration
2 Days
KSF Links
C1 – Communication
C2 – Personal and People Development
C4 – Service Improvement
C5 – Quality
C6 – Equality and Diversity
G6 – People Management
To book a place, please click on the suitable dates below.
Bookings are made using self service system so if for any reason you find yourself unable to attend, please cancel your place via the link included in your confirmation email.
If you need any information on specific course content, the venue or booking process, please do not hesitate to contact Learning and Education Support Team on 0141 278 2700 (Option 3).
e-Learning
An e-Learning option is not available for this topic via LearnPro
Links with other courses
Duty of Candour NES e-Learning module
Course overview
This module aims to give you an understanding of the report writing process.
Learning Outcomes
Describe the different business report types and their purpose
Identify the appropriate report depending upon the situation it is required for
Identify the stages of report writing
Identify the appropriate format for presenting data
Recognise how to structure a report for effective communication
Course provider
Learning and Education Team
Who should access this module
Staff who wish to develop their skill in writing reports
Pre-requisites
There are no prerequisites for this course.
Duration
Guided learning time 45 minutes
e-Learning Course
This course is accessed via e-Learning and is available via LearnPro. You will find it under the CPD category. For information and registration please click the link LearnPro.
If you need any further support to access this course, please contact the Learning and Education Support Team on 0141 278 2700 (Option 3).
Course overview
The course is to support the implementation of NHS Greater Glasgow and Clyde’s Bereavement Policy we are offering a series of short training sessions to promote an increased awareness and better understanding of death and bereavement, aimed at enabling better provision of bereavement care for patients, relatives and staff.
Learning Outcomes
By the end of the course you will:
Have reflected on your own grief journey
be able to recognize vulnerability and the need for support in the work place
be able to recognize some of the needs / fears of a dying patient
Be able to describe different models of grief
Be able to identify complicated and disenfranchised grief
Be better equipped to provide person centred bereavement care
Course provider; Bereavement Team
Who should attend?
Anyone who wishes to develop their knowledge, skills and understanding and coping with death and bereavement in order to provide better care and support to patients, relatives and staff.
Pre requisites; There are no prerequisites for this course
Duration; 2 1/2 hrs
KSF Links
C1 – Communication
C2 – Person and People Development
C4 – Service Improvement
C6 – Equality and Diversity
If you wish to organise a local training session for your service team or if require any further information as to the specific content of the course, and how it could be adapted to you local team needs please do not hesitate to contact:
e-Learning; An e-Learning option is not currently available for this topic via LearnPro
Course overview
This course is designed to help delegates to understand what assertiveness is, and when to use it. Assertiveness can improve performance and help with the management of difficult people and situations.
Learning Outcomes
By the end of the course delegates will be able to:
Recognise what assertiveness is
Identify how behaviour can be influenced
Describe why and when to use assertive behaviour
Explain how to use assertive behaviour when dealing with difficult people and situations
Course provider: Learning and Education Team
Who should attend; All staff are welcome to attend
Pre requisites; None
Duration; Guided learning time 45 minutes
KSF Links
C1 – Communication
C2 – Personal and People Development
e-Learning: An e-Learning option is available for this topic via LearnPro. You will find it under the CPD category.
If you need any information on specific course content, the venue or booking process, please do not hesitate to contact the Learning and Education Support Team on 0141 278 2700 (Option 3).
Course overview
This 1 day course has been developed to support and identify the skills and knowledge required to undertake the role and function of a second worker, as part of the Adult Support and Protection 2007 Act. This course will consider the duties and expectations of the second worker in practice.
You should only apply for either the Multi Agency Awareness training or the Second Worker training and not both.
Learning Outcomes
The learning objectives will address the requirements of undertaking an Adult Support and Protection inquiry and investigation, covering the period of receipt of initial concern through to the Adult Support and Protection Case Conference. The course will underline best practice and the course programme adheres to the requirements of the Adult Support and Protection (Scotland) Act 2007, the Code of Practice and Glasgow’s current procedures.
Course provider: Social Work Services
Who should attend?
All members of the Glasgow City Health and Social Care Partnership are welcome to apply after discussion and approval from their managers.
Health partners will be involved both in referral and in supporting the investigation process through the sharing of relevant medical information or undertaking a medical examination of the adult at risk. Whilst the lead investigating officer (council officer) for Glasgow City Council will be a registered and qualified social worker, in certain circumstances, it may be appropriate for a health professional to be involved along with the council officer in the course of an investigation. Therefore, this Second Worker training is recommended to support staff within this role.
Only health staff nominations can be accepted via eESS. All social work staff should apply through the Social Work Services.
Pre-requisites: None
KSF Links
C1 – Communication
C2 – Personal and People Development
C3 – Health, Safety and Security
C6 – Equality and Diversity
Dates
Duration: 7 Hours
Tuesday, 14th January 2025, 9.15 am – 4.30 pm, East Room B.14, City Chambers, 40 John Street, Glasgow G1 1JL
Wednesday, 19th February 2025, 9.15 am – 4.30 pm, Learning and Development Centre, Parkhead Hub, 1251 Duke Street, Glasgow G31 5NZ
Wednesday, 26th March 2025, 9.15 am – 4.30 pm, Learning and Development Centre, Parkhead Hub, 1251 Duke Street, Glasgow G31 5NZ
To book a place on the course, please use the eESS Learner self-service facility. From the Learner Home page, enter the course name in the box at the top of the page to see all available dates. You can also use keywords to search for courses. Remember to have your eESS user id and password available to access the system.
Guidance on how to search for Learning and Development on eESS OLM can be found below.
Full access to all Standard Operating Procedures and e-learning videos is available via eESS.
If you need any information on specific course content, please contact Angela McGowan, Senior Learning and Development Officer on 0141 550 7700. Regarding the booking process, please do not hesitate to contact Learning and Education Support Team on 0141 278 2700 (Option 3).
Course overview
Supporting staff is a key part of the manager’s job and this module offers guidance and support on issues relating to promoting employee health and attendance. The main aspects of attendance management including roles and responsibilities, policy framework, reporting procedures and sources of advice and support will be covered.
Learning outcomes
By the end of this module delegates will to:
become more familiar with the Attendance Management Policy and good practice
understand how to use attendance data and its use to identify trigger points
develop understanding of reporting and recording requirements
share knowledge of formal and informal approaches/interventions
promote a clear understanding of roles and responsibilities in attendance management
Course Provider: Human Resources and Learning and Education
Who should attend?
Any manager in NHSGGC who has responsibility for managing NHSGGC staff in their teams. This includes managers employed in integrated Health and Social Care Partnerships who are not directly employed by NHSGGC.
KSF links
C1 – Communication
C2 – Personal and People Development
C3 – Health, Safety and Security
C6 – Equality and Diversity
HWB1 – Promotion of Health and Wellbeing
Duration: 3 Hours
Pre-requisites
All potential candidates should explore the followings:
To book a place on the course, please use the eESS Login (scot.nhs.uk) Learner self-service facility. From the Learner Home page, enter the course name in the box at the top of the page to see all available dates. You can also use keywords to search for courses. Remember to have your eESS user id and password available to access the system.
Guidance on how to search for Learning and Development on eESS OLM can be found here:
Full access to all Standard Operating Procedures and e-learning videos is available via eESS Login (scot.nhs.uk)
If you need any information on specific course content, the venue or booking process, please do not hesitate to contact Learning and Education Support Team on 0141 278 2700 (Option 3).
