The AHP HealthCare Support Workers Education Fund opens to applications Monday 1st July, closing on Monday 5th August.
This offers all AHP HealthCare Support Workers across NHSGGC the opportunity to apply for funding to complete a level 6 National Progression Award, delivered by Glasgow Clyde College (GCC).
The application pack and further information can be found on the HealthCare Support Worker Opportunities SharePoint Site.
The Knowledge and Skills Framework (KSF) applies to all staff who are employed under Agenda for Change (AFC) terms and conditions. It is a broad framework which supports a fair and consistent approach to Personal Development Planning and Review (PDP&R).
The PDP&R process enables staff to discuss what matters to them in their role, be clear about what’s expected of them and receive feedback, as well as having the opportunity to review any learning, development and support required. TURAS Appraisal is the electronic tool used to support that process and record the outcomes from it.
The resources below are designed to assist staff and managers to have meaningful PDP&R conversations and to record the outcomes effectively on TURAS Appraisal.
An important part of the PDP&R process is the conversation between reviewer and reviewee. The annual review provides an opportunity to build on the regular conversations that you have with your team throughout the year.
The information below forms part of a Learning Pathway which details a range of resources to help you prepare for and conduct effective PDP & Review discussions with staff and ensure they are recorded on TURAS Appraisal.
Aimed at managers and reviewers this 60 minute webinar will refresh the tools and techniques to create meaningful in-person or online PDP&R conversations that can support team members in their job role and with their wellbeing and career development. We will discuss:
The next date for the live Webinar is as follows:
Thursday 25th July 2024, 3.00pm to 4.00 pm, Book a place
Supporting the development of your staff is an essential part of your role. It ensures that your team members develop their competence and confidence in order to provide the best possible service. This learning resource explores underpinning values, tools and techniques to support continuing development.
An important part of the PDP&R process is the conversation between the reviewer and reviewee. The annual review provides an opportunity to build on the regular conversations about performance and development that you have had with your manager throughout the year.
There are a range of resources detailed within the Learning Pathway to help you prepare for and participate in effective PDP and review discussions with your reviewer and record these on TURAS Appraisal.
You can usually reset your password for TURAS Appraisal quickly and easily yourself, without any need to contact the Learning and Education support team.
Simply follow the steps below:
Click on the ‘Forgot your password?’ link.
Add email address and click ‘Send verification code’
A code will then be emailed to the address you gave. Please leave the TURAS page opened until the code arrives, then copy and past it into the ‘Verification code’ section and click ‘Verify code’ and then ‘Continue’.
This then allows the password to be reset
To add staff to a Managers page on TURAS Appraisal, please complete the Turas Staff List Template and submit to the Learning and Education Support Team via the HR ServiceNow Portal. This should be done for new staff or when staff move to another department.
If the member of staff is leaving NHSGGC completely – no action is required. Once terminated from the Payroll system they will automatically be removed from manager’s list on TURAS Appraisal.
TURAS Appraisal is the recording tool for the KSF Personal Development Planning and Review (PDP & R) process and is designed to be used throughout the year to support your ongoing development in line with your job role, service requirements and career aspirations.
The electronic Employee Support System (eESS) was introduced in 2018 meaning a fundamental change to working practices, with the introduction of the Manager Self Service function.
All Line Managers (Band 6 or above) will have access to eESS Manager Self Service and will be responsible for approving/declining any requests submitted by employees. Line Managers will also be able to process payroll transactions for staff for changes in employment.
eESS Managers – Going on leave?
Fixed Term Contract extensions – If an employee’s fixed term contract is to be extended, please contact the eESS Support Team via the HR Connect Portal for this to be updated on the employee’s record, confirming the new date the contract is to be extended to (together with the employee Name and eESS ID)
Change of Contract Details – If an employee’s contracted hours or contract type is changing, ie. fixed term to permanent, please contact the eESS Support Team via the HR Connect Portal for this to be updated on the employee’s record, confirming the date the contract is changing (together with the employee Name and eESS ID)
Managers should also contact Payroll Officer for any changes being put through that have an impact on salary ( i.e. increasing/decreasing hours/band/terminations/annex 21 etc.) to save any under/over-payments being made
The eESS Manager Self Service section below shows some other examples of what Managers can do (role dependent):
It is important that you complete the appropriate eESS transaction as soon as you become aware that a staff member is leaving (for example, when you are given notice of their plan to leave). This ensures the staff member is terminated on the correct date and that there are no salary overpayments.
If employee has only one position please refer to SOP – Termination (where only one post)
Where the employee has more than 1 position within the Organisation, please refer to SOP – Termination (multiple assignments).
For ease, please select Assignment Termination Step by Step Guide for detailed process.
A number of step-by-step guides have been drafted to guide managers through some of the main transactions that require to be completed by eESS:
In line with local arrangements there may be requirements to setup Proxy Users across NHS Greater Glasgow and Clyde (NHSGGC) for Manager Self Service.
A proxy user is someone who will transact self-service functions on behalf of:
Please refer to the Proxy User Briefing document which outlines the process and details the governance rules associated with Proxy Users. The document can be found on the HR Connect Portal. Completed forms should be returned via the portal.
Full access to all Employee Self Service Standard Operating Procedures and is available via the eESS National Webiste
Clinics are held on weekdays at Level 1A, Laboratory Medicine Building, Queen Elizabeth University Hospital, Glasgow. Peripheral Clinics are held, usually monthly, at the following locations:
All referrals should be sent to the Clinical Genetics Service at Queen Elizabeth University Hospital (Laboratory Medicine ) and the patients will be offered an appointment at the nearest appropriate clinic, or in some situations, a virtual consultation.
Consultant and Genetic Counsellor clinics are held at Clinical Genetics Department, Queen Elizabeth University Hospital
At present, satellite clinics for cancer genetics are not being held at locations around the region, but patients will be offered remote consultatation by video or telephone as an alternative to travelling to Glasgow to be seen face to face, as appropriate.
It is not always necessary to see patients with cancer genetics family history in clinic, and some referrals will be dealt with by letter.
With specialist ENT and skull base surgeons at QEUH, Glasgow
Held weekly at QEUH in Clinical Genetics with patients attending appointments at the Inherited Cardiac Conditions Clinic on Tuesdays (seen as joint appointments with Cardiology) or Genetics Clinic on Thursdays. Peripheral clinics are provided at: University Hospital Crosshouse, Forth Valley Royal Hospital, The Houldsworth Centre in Wishaw, University Hospital Monklands. Dumfries and Galloway Royal Infirmary, Inverclyde Royal Hospital and Vale of Leven Hospital.
Email: Julie.Brittenden@ggc.scot.nhs.uk
Email: Chloe.Cowan@ggc.scot.nhs.uk
Email: katriona.brooksbank2@ggc.scot.nhs.uk
Email: melissa.robert@ggc.scot.nhs.uk
Email: Caroline.Watson@ggc.scot.nhs.uk
Email: Samantha.Carmichael@ggc.scot.nhs.uk
Email: Judith.Godden@ggc.scot.nhs.uk
Email: Charlie.Mayor@ggc.scot.nhs.uk
Email: clare.orange@ggc.scot.nhs.uk
Email: Tracey.Hopkins@ggc.scot.nhs.uk
If you have previously logged on to your account and have forgotten your password you can reset it using the “Forgotten your Password?” link on the sign in page.
This quick guide gives information on the process for new staff. If you are a new user and you don’t have a username or password, please speak to your line manager who will contact Learning and Education to get you added to their TURAS Appraisal managers page and request a username and password for you. This will be issued by Learning and Education, direct to you, by e-mail.
You can’t add TURAS Appraisal into an existing TURAS account yourself. If you contact the Learning and Education Support Team via NHS Service Now or call 0141 278 2700 option 3 they will provide login details for your TURAS Appraisal account. You can continue with separate login details for your different TURAS applications or L&E Support will advise how you can get the National Digital Team to merge your accounts so that you have the one login for all TURAS applications.
To add staff to your Turas Appraisal account please complete the Staff List Template and send this to Learning and Education Support Unit via NHS Service Now.
The form has to be completed by the manager/PA only, not the staff member. Only new or missing staff are to be added to the form, existing staff members should not be put on.
You can easily do this from your managers page.
See the user guide for instructions: How to Assign KSF Post Outlines and Reviewers to Staff
You can easily do this from your managers page. See the user guide for instructions: How to Assign KSF Post Outlines and Reviewers to Staff
The information relating to your previous posts is still visible to you however if you had staff assigned to you this will need to be updated. This quick guide gives information on what you need to do.
TURAS Appraisal now has live Team Progress Dashboards. Both managers and reviewers will be able to view live information for the staff that they have assigned to them on TURAS Appraisal including the compliance percentage of signed off reviews, status of reviews, information on PDPs, objectives and also a to do list where there are outstanding actions. Users guides below:
To help you use and navigate TURAS Appraisal we have provided the following “How to” guides along with some other information:
The guide below provides you with information about what to record on TURAS Appraisal and when you should record it: What to record and when.
Reports are available from the Team Progress Dashboard on your TURAS Appraisal account. If you have manager or Reviewer access to the system and have staff assigned to your account you will automatically have access to the dashboard.
The Team Progress report will give you live information on compliance rate for your team with regards to reviews, PDPs and objectives. It also has a to do list to alert you if any actions are required.
Approved KSF Outlines in NHSGGC
This link will provide you with information on all KSF post outlines for NHSGGC staff. You will be able to view the title, pay band, all dimensions and levels included in the KSF post outline.
It does not included the level descriptions but you will find these in the documents below and also in the KSF handbook.
Occasionally there may be a KSF Post Outline on the spreadsheet that will not be on TURAS Appraisal. This is because on the day e-KSF was decommissioned the KSF Post Outline was not assigned to any members of staff, only KSF Post Outlines in use were migrated to TURAS Appraisal.
Please supply your GGC payroll number when you contact the team.
As clinical staff may not be in the department or may be on leave, it may be preferable to contact via the genetics secretaries or generic email / phone rather than directly.
Telephone: 0141 354 9200 or 0141 354 9300
Email: GGC.geneticssecretaries@ggc.nhs.scot
Mrs Wilma Stewart –wilma.stewart@ggc.scot.nhs.uk
Supports children with neuromuscular conditions and their families.
Further info available at www.smn.scot.nhs.uk Care-Advisor.pdf (scot.nhs.uk)
This year the Chair, Dr Lesley Thomson KC, presented two Chair’s Awards of Excellence which recognise outstanding achievement, expertise and dedication in patient care. As with all our awards, they celebrate the incredible efforts of our wonderful staff.
The Celebrating Success Event was held on 30th May 2024.
The winners were announced live on the night on our social media channels (follow the #ggcawards tag).
You can find out who the winners were and also view their photos and videos below.
Congratulations to all our winners!
Dr Mike Basler is a Consultant Anaesthetist at the Glasgow Royal Infirmary. Since 2017, Dr Basler has helped provide anaesthetic care to patients in Ghana as part of project, Resurge Africa, while organising and leading burns, resuscitation, and regional anaesthesia courses for the local staff.
This year was Dr Basler’s last trip as an NHS consultant before he retires and he pulled together a larger team of anaesthetic consultants and trainees to provide a more ambitious programme of teaching along with anaesthetic support in theatre.
Dr Basler has worked tirelessly for many years on this project and provided high quality clinical care in challenging circumstances, always with an infectious level of enthusiasm.
He has also made it his goal to ensure a sustainable relationship between the Glasgow and Accra anaesthetics departments so that these training and clinical care initiatives can continue successfully after his retirement.
The Teenage and Young Adult Cancer Team is based in the Beatson West of Scotland Cancer Care. The team provides outstanding support for their patients and their families during a highly stressful time in their lives.
This included enabling young people to get together with others of a similar age who are also going through a cancer journey.
When an annual and much-loved charity peer-to-peer support event fell through in 2023, this team stepped in to arrange, organise, facilitate, and support a group of young people from all over Scotland to attend a weekend-long event at an outward-bound centre instead. It was a great success and a trip to remember for everyone involved.
The William Cullen Prize for Excellence In Teaching and the William Cullen Prize for Service Innovation are awarded in collaboration with the Royal College of Physicians in Edinburgh.
The Celebrating Success Event was held on 30th May 2024.
The winners were announced live on the night on our social media channels (follow the #ggcawards tag).
You can find out who the winners were and also view their photos and videos below.
Congratulations to all our winners!
The leadership of Professor Keith Muir and Dr Wazim Izzath has been crucial in moving forward a very challenging, and time critical treatment paradigm and this award recognises the hard work moving this treatment pathway over the past 4 years. Stroke is one of Glasgow’s ‘big three’ killers alongside cancer and heart disease and over the past 18 months stroke thrombectomy has developed on the QEUH site.
The Stroke service initially starting as a test of change, broadening to a service for local Queen Elizabeth patients and in the past month has moved forward for a service for the West of Scotland. The service development has been transformative for those patients with life threatening severe stroke. It would not have been possible without the commitment of multiple teams involved including ED, Stroke, neuro-anaesthetics and diagnostic and interventional neuroradiology.
As part of the Realistic Medicine work programme in NHS Greater Glasgow and Clyde, Judith Roulston has developed and implemented Treatment Escalation Plans (TEPs) in the Beatson in-patient service. This area of work has contributed to reducing inter-hospital critical care transfers, improved communications by both patients and staff, and has promoted patient centred shared decision making in Oncology services.
This innovation is particularly evident in the Beatson Enhanced Care Unit where there is a focus on all patients having a TEP in place and ongoing discussions to support their wishes. Judith works with a wider team within the Beatson Centre and across NHSGGC to enable staff to have confidence and competence to have the necessary realistic conversations with patients.
This year’s William Cullen Prize for Education is Dr Lucy Carrick.
Dr Carrick is a Consultant Psychiatrist and Clinical Director in Gartnavel Royal Hospital. The psychiatry team at Gartnavel Royal Hospital train foundation, core and specialist trainees, and the responses in the Scottish Trainee Survey from 2023 demonstrate how much the unit values its trainees.
This award is a reflection on the hard work of the Educational and Clinical Supervisors as well as the administration and operations team who have worked hard to provide a positive training experience.
At a time when we are looking to support foundation training in Greater Glasgow and Clyde, the feedback from Foundation trainees was particularly gratifying in terms of key aspects such as handover, induction and the educational environment and is an indication of the focus on improving training and clinical care within the department.
The eESS Self-Service module will be a fundamental change to working practices for employees.
Employees will now have access to view and update the following information:
Please note – All Personal Sensitive Information is held securely within eESS. Any updates or changes to this type of information is held in confidence, and will not be notified to your manager, HR or anyone else using the system.
Full access to all Employee Self Service Standard Operating Procedures and eLearning video’s is available via the eESS National website