The training provides a structured evidence based approach to communication skills. This interactive day is facilitated by experienced trainers in communication and will include a variety of teaching techniques for example, scenario based group work, DVD skills exercises and interactive discussion.
Participants are asked to bring examples of communication challenges, share their own experiences and explore the way the models and techniques used in the training will help improve practice.
Learning outcomes
By the end of the course delegates will have:
An awareness of the potential barriers to good communication
An understanding of how good facilitative communication skills achieve positive outcomes
Experience of using communication skills models to achieve effective person-centred conversations
An action plan that will enable them to transfer their learning into practice
Course provider
Learning and Education Team
Who should attend
All Registered Nurses, AHPs (experienced band 5 and above) and Doctors who are involved in complex/difficult/necessary conversations with patients and families.
Pre-requisites
There are no prerequisites for this course
Duration
1 Day
KSF Links
C1 – Communication
C2 – Personal and People Development
C4 – Service Improvement
C5 – Quality
C6 – Equality and Diversity
G6 – People Management
To book a place, please click on the suitable link below.
Bookings are made using self service system so if for any reason you find yourself unable to attend, please cancel your place via the link included in your confirmation email.
If you need any information on specific course content, please do not hesitate to contact Learning and Education Support Team on 0141 278 2700 (Option 3).
e-Learning
An e-Learning option is not available for this topic via LearnPro
Links with other courses
2 Day Advanced Communication Skills training, Duty of Candour training (NES e-Learning module)
Course overview
The training provides a structured evidence based approach to communication skills. Over the 2 days the training builds and expands on the models and theories taught during the 1 day intermediate training session. It allows participants to refresh and review their current experience of communication issues through scenario base role play, reflective practice discussions and group experiential learning techniques. Each participant will be given an opportunity to use the models and techniques, to further develop their communication skills enabling them to deal more effectively with challenging/difficult conversations.
This course is facilitated by experienced trainers and will be particularly useful for senior staff and managers who are involved in significant conversations for example, around the complexities of care, breaking bad news or decision making.
Learning outcomes
By the end of the course delegates will have:
Reviewed the potential barriers to good communication and how to overcome these
A deeper understanding of how good facilitative communication skills achieve positive outcomes
The opportunity to rehearse the use of communication skills models to achieve effective person-centred conversations in a safe learning environment and at the time receive constructive feedback
Experienced and demonstrated the use of effective communication skills and models during difficult conversations, again in a safe learning environment
An action plan that will enable them to transfer their learning into practice
Course provider
Learning and Education Team
Who should attend
All Registered Nurses, AHPs (experienced band 5 and above) and Doctors who are involved in complex/ difficult/necessary conversations with patients and families.
Pre-requisites
Recommended is attendance at Communication Skills – Intermediate 1 Day Training
Duration
2 Days
KSF Links
C1 – Communication
C2 – Personal and People Development
C4 – Service Improvement
C5 – Quality
C6 – Equality and Diversity
G6 – People Management
To book a place, please click on the suitable dates below.
Bookings are made using self service system so if for any reason you find yourself unable to attend, please cancel your place via the link included in your confirmation email.
If you need any information on specific course content, the venue or booking process, please do not hesitate to contact Learning and Education Support Team on 0141 278 2700 (Option 3).
e-Learning
An e-Learning option is not available for this topic via LearnPro
Links with other courses
Duty of Candour NES e-Learning module
Course overview
This module aims to give you an understanding of the report writing process.
Learning Outcomes
Describe the different business report types and their purpose
Identify the appropriate report depending upon the situation it is required for
Identify the stages of report writing
Identify the appropriate format for presenting data
Recognise how to structure a report for effective communication
Course provider
Learning and Education Team
Who should access this module
Staff who wish to develop their skill in writing reports
Pre-requisites
There are no prerequisites for this course.
Duration
Guided learning time 45 minutes
e-Learning Course
This course is accessed via e-Learning and is available via LearnPro. You will find it under the CPD category. For information and registration please click the link LearnPro.
If you need any further support to access this course, please contact the Learning and Education Support Team on 0141 278 2700 (Option 3).
Course overview
To increase knowledge and understanding of Blood Borne Viruses
Learning Outcomes
By the end of the session delegates will have:
Explored prevalence of BBVs within Scotland
Identified transmission routes and explore the issues relating to testing for BBVs (this includes how to test)
Increased their knowledge regarding referral pathways for testing, treatment and support
Explored prevention/ risk reduction measures for these clients
Have an awareness of the NHSGGC HIV Anti-Stigma Campaign
Gained an understanding of the GGC policy on management of Occupational/ Non-Occupational exposure to BBVs including PEP/PEPSE
Course provider
Sexual Health Advisers
Who should attend
This session is a basic starter or refresher aimed at participants who wish to increase their knowledge of Blood Borne Viruses including current diagnosis and treatment pathways.
Please leave your Name, Job Title, Line Manager’s Name and Contact Details
Course overview
The course is to support the implementation of NHS Greater Glasgow and Clyde’s Bereavement Policy we are offering a series of short training sessions to promote an increased awareness and better understanding of death and bereavement, aimed at enabling better provision of bereavement care for patients, relatives and staff.
Learning Outcomes
By the end of the course you will:
Have reflected on your own grief journey
be able to recognize vulnerability and the need for support in the work place
be able to recognize some of the needs / fears of a dying patient
Be able to describe different models of grief
Be able to identify complicated and disenfranchised grief
Be better equipped to provide person centred bereavement care
Course provider; Bereavement Team
Who should attend?
Anyone who wishes to develop their knowledge, skills and understanding and coping with death and bereavement in order to provide better care and support to patients, relatives and staff.
Pre requisites; There are no prerequisites for this course
Duration; 2 1/2 hrs
KSF Links
C1 – Communication
C2 – Person and People Development
C4 – Service Improvement
C6 – Equality and Diversity
If you wish to organise a local training session for your service team or if require any further information as to the specific content of the course, and how it could be adapted to you local team needs please do not hesitate to contact:
e-Learning; An e-Learning option is not currently available for this topic via LearnPro
Course overview
This course is designed to help delegates to understand what assertiveness is, and when to use it. Assertiveness can improve performance and help with the management of difficult people and situations.
Learning Outcomes
By the end of the course delegates will be able to:
Recognise what assertiveness is
Identify how behaviour can be influenced
Describe why and when to use assertive behaviour
Explain how to use assertive behaviour when dealing with difficult people and situations
Course provider: Learning and Education Team
Who should attend; All staff are welcome to attend
Pre requisites; None
Duration; Guided learning time 45 minutes
KSF Links
C1 – Communication
C2 – Personal and People Development
e-Learning: An e-Learning option is available for this topic via LearnPro. You will find it under the CPD category.
If you need any information on specific course content, the venue or booking process, please do not hesitate to contact the Learning and Education Support Team on 0141 278 2700 (Option 3).
Course overview
This 1 day course has been developed to support and identify the skills and knowledge required to undertake the role and function of a second worker, as part of the Adult Support and Protection 2007 Act. This course will consider the duties and expectations of the second worker in practice.
You should only apply for either the Multi Agency Awareness training or the Second Worker training and not both.
Learning Outcomes
The learning objectives will address the requirements of undertaking an Adult Support and Protection inquiry and investigation, covering the period of receipt of initial concern through to the Adult Support and Protection Case Conference. The course will underline best practice and the course programme adheres to the requirements of the Adult Support and Protection (Scotland) Act 2007, the Code of Practice and Glasgow’s current procedures.
Course provider: Social Work Services
Who should attend?
All members of the Glasgow City Health and Social Care Partnership are welcome to apply after discussion and approval from their managers.
Health partners will be involved both in referral and in supporting the investigation process through the sharing of relevant medical information or undertaking a medical examination of the adult at risk. Whilst the lead investigating officer (council officer) for Glasgow City Council will be a registered and qualified social worker, in certain circumstances, it may be appropriate for a health professional to be involved along with the council officer in the course of an investigation. Therefore, this Second Worker training is recommended to support staff within this role.
Only health staff nominations can be accepted via eESS. All social work staff should apply through the Social Work Services.
Pre-requisites: None
KSF Links
C1 – Communication
C2 – Personal and People Development
C3 – Health, Safety and Security
C6 – Equality and Diversity
Dates
Duration: 7 Hours
Wednesday, 17th January 2024, 9.30am – 4.30pm
Wednesday, 21st February 2024, 9.30am – 4.30pm
Wednesday, 27th March 2024, 9.30am – 4.30pm
Thursday, 30th May 2024, 9.30am – 4.30pm
Venue: Room 5 and 6, Social Work Department, Learning and Development, 117 Brook Street, Bridgeton, Glasgow G40 3AP
To book a place on the course, please use the eESS Learner self-service facility. From the Learner Home page, enter the course name in the box at the top of the page to see all available dates. You can also use keywords to search for courses. Remember to have your eESS user id and password available to access the system.
Guidance on how to search for Learning and Development on eESS OLM can be found below.
Full access to all Standard Operating Procedures and e-learning videos is available via eESS.
If you need any information on specific course content, please contact Angela McGowan, Senior Learning and Development Officer on 0141 550 7700. Regarding the booking process, please do not hesitate to contact Learning and Education Support Team on 0141 278 2700 (Option 3).
Course overview
Supporting staff is a key part of the manager’s job and this module offers guidance and support on issues relating to promoting employee health and attendance. The main aspects of attendance management including roles and responsibilities, policy framework, reporting procedures and sources of advice and support will be covered.
Learning Outcomes
By the end of this module delegates will to:
become more familiar with the Attendance Management Policy and good practice
understand how to use attendance data and its use to identify trigger points
develop understanding of reporting and recording requirements
share knowledge of formal and informal approaches/interventions
promote a clear understanding of roles and responsibilities in attendance management
Course Provider: Human Resources and Learning and Education
Who should attend?
Any manager in NHSGGC who has responsibility for managing NHSGGC staff in their teams. This includes managers employed in integrated Health and Social Care Partnerships who are not directly employed by NHSGGC.
KSF Links
C1 – Communication
C2 – Personal and People Development
C3 – Health, Safety and Security
C6 – Equality and Diversity
HWB1 – Promotion of Health and Wellbeing
Duration: 3 Hours
Pre-requisites
All potential candidates should explore the followings:
To book a place on the course, please use the eESS Login (scot.nhs.uk) Learner self-service facility. From the Learner Home page, enter the course name in the box at the top of the page to see all available dates. You can also use keywords to search for courses. Remember to have your eESS user id and password available to access the system.
Guidance on how to search for Learning and Development on eESS OLM can be found here:
Full access to all Standard Operating Procedures and e-learning videos is available via eESS Login (scot.nhs.uk)
If you need any information on specific course content, the venue or booking process, please do not hesitate to contact Learning and Education Support Team on 0141 278 2700 (Option 3).
Why use this site?
‘To improve the care and wellbeing of people in Scotland by making best use of digital technologies in the design and delivery of services.’
We are all living in an increasingly digitized world. How we connect with this at home is a personal choice. But how we connect at work is becoming increasingly essential to how we provide and deliver our services, ensuring our patients and families are supported along the way.
So, we hope this website will offer support and help you to work as a digitally enabled clinician on a day-to-day basis but also to consider what it takes to become a digital champion in your area.
Digital literacy
The skills and capabilities that equip us to work in a digital workplace are called ‘digital literacy’.
A useful framework that describe the various aspects of digital literacy is:
As part of the our approach to supporting positive attendance at work, HRConnect has been updated to provide staff with a facility to easily access a range of self help guides, information and advice on common problems which have the potential to impact on staff wellbeing.
The new resource, accessed via a button on the front page of HR Connect headed ‘Self Help for Staff’ complements the Staff Health Strategy and utilises it’s recognised branding. The new resource is now available. The four topics covered are Money Advice, Carers Advice, Mental Health and Living Life to the Full.
Emotional wellbeing resources
In addition, NES have created a number of resources to help support emotional wellbeing which you may find useful during the pandemic and beyond.
There are resources for individuals and managers including e-modules and podcasts.