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Staff & Recruitment

When your Lead Employer is NHSGGC and you are on placement within the West Region the following policies, procedures and guidelines below will apply.

For copies of placement board policies please contact your placement board. If you are on placement in Greater Glasgow and Clyde please refer to HR Connect. 

If you are on placement within the West Region and are a GPST, Occupational Health, Public Health, or National Programme Trainee you should refer to the NES HR Policies & Procedures

Policy, Proceedures and Guidelines

  1. Attendance Policy: NHS Scotland Workforce Policy 
  2. Grievance Policy: NHS Scotland Workforce Policy
  3. Relocation and Removal Policy: NHSGGC
  4. Management of Doctors in Difficulty (Capability): NHS Education for Scotland*
  5. Recruitment and Selection: Scottish Medical Training
  6. Locum Appointments for Training (LAT) Policy: National Policy – Scotland Deanery
  7. Bullying and Harassment Policy: NHS Scotland Workforce Policy
  8. Conduct Policy: NHS Scotland Workforce Policy
  9. Alcohol & Substance Policy: NHSGGC
  10. Fixed Term Contracts Policy: NHSGGC
  11. Junior Doctors Banding Appeals Process: National Guidance
  12. Work Life Balance Policies and Guidance: NHSGGC*
  13. Maternity Leave Policy: NHSGGC*
  14. Adoption & Fostering Leave Policy

NHS Greater Glasgow and Clyde Lead Employer

NHS Scotland has 4 lead employers for doctors and dentists in training:

  1. NHS Greater Glasgow and Clyde: West Region
  2. NHS Lothian: East Region
  3. NHS Grampian: North Region
  4. NHS Education for Scotland: GP Training and National Programmes. 

NES is the Lead Employer for all GP and National Programme trainees with the 3 other Lead Employers covering the other specialties and foundation trainees on a regional basis. 

The other Boards continue to host trainees on placement as part of the training programme, they are  known as ‘Placement Boards’. Whilst the Employing Boards have employment responsibilities, the Placement Boards continue to have clinical governance responsibility and operational management for those engaged in providing clinical care to Placement Board patients. The Lead Employer model has been developed in partnership with the British Medical Association.

To support this work the Turas platform has been extended to include Turas People, an application that now assists medical staffing/ HR colleagues in employment related workflows, facilitating the provision of information between trainees, Placement Boards and Employing Boards, reducing duplication across systems and assisting in ensuring that the trainees get paid accurately.

We hope these changes have improved the Doctors and Dentists in Training employment journey as follows:

  • Less employment related administration and duplication of information provided
  • A single contract of employment for the duration of a programme
  • Reduced tax issues
  • Continuous service with one employer making it easier for you to access employee benefits
  • Clearer employment arrangements for money lenders (e.g. mortgages, cars and credit rating).

Dental Trainees

In December 2021 all Dentists in Specialty Training transferred to NHS Education for Scotland (NES) employment. This move seeks to align the contract of employment to a National Board, provide consistency in business processes, and as a result improve the dental trainee employment journey. 

This transfer has been agreed in partnership and consultation taken place with current Employing Boards and the British Dental Association.

Terms and Conditions

For terms and conditions for junior doctors and dentists please visit the MSG Website.

Standing Operating Procedures

Placement Boards deliver employment related activity on behalf of the Employing Boards, these can be found in the Standard Operating Procedures (SOPs).

Contact Us

Your placement will determine which Board you should contact if you have a query. Please see list of Placement Boards below. 

Placement Board: Placement Board NHSGGC

General HR Enquiries 

Doctors and Dentists Recruitment

Payroll and Expenses 

  • Your payroll contact will be on your payslip.

Medical Education

Occupational Health

Greater Glasgow and Clyde Policies 

Monitoring

Contact Lynne Sutherland, Senior Monitoring Officer: Lynne.Sutherland@ggc.scot.nhs.uk or 0141 201 0841

For the following areas:

  • Emergency Care North, South and Clyde
  • Medical Services North and South
  • Geriatric Medicine North and South
  • Obstetrics and Gynaecology
  • Sandyford
  • South Stroke
  • North & South Adult Cardiology.

Contact Andy Trench, Monitoring Officer: Andy.Trench@ggc.scot.nhs.uk or 0141 201 0842.

For the following areas:

  • General Surgery North and South inc Surgical Specialities
  • Anaesthetics North, South & Clyde
  • Neonatology
  • RHC & RAH Paediatric Medicine.

Temporary vacancy – in the interim contact 0141 201 0842

For the following areas:

  • Clyde palliative medicine
  • Diagnostics
  • Regional inc INS
  • Oral Health
  • Paediatric Services for Emergency Medicine, Surgery, Orthopaedics, Cardiology, PICU, Haematology, Oncology & Anaesthetics.

Contact Claire Mortimer, Monitoring Officer: claire.mortimer4@ggc.scot.nhs.uk or 0141 201 0835

For the following areas:

  • Clyde General Surgery
  • Clyde General/Geriatric Medicine
  • Clyde Orthopaedics & Urology
  • Mental Health North & South
  • Public Health
  • Occupational Health
  • General Practice FY2s.
Placement Board: NHS Ayrshire & Arran

General HR Enquiries 

MedicalStaffing@aapct.scot.nhs.uk

01563 825738 or 01563 825719

Doctors and Dentists Recruitment 

Amie Sloan, Recruitment Co-ordinator for Medical Workforce:

NHSAAmedicalrecruitment@aapct.scot.nhs.uk

Expenses 

Medical Education

Audrey Gallacher, Postgraduate/Foundation Administrator:

audrey.gallacher@aapct.scot.nhs.uk or 01292 614610

Vicky McCourt, Postgraduate Medical Education and Foundation Administrator:

Vicky.McCourt@aapct.scot.nhs.uk or 01563 826105.

Occupational Health

  • 0800 085 0929/Ext 27306

Monitoring

Ross McGuiness, DRS Project Lead/ Monitoring and Systems Officer:

Placement Board: NHS Dumfries & Galloway

General HR Enquiries 

Alice Walker, Medical Staffing Manager – Alice.Walker@nhs.scot

Doctors & Dentists Recruitment 

Nicola Martin – Nicola.martin6@nhs.scot

Sarah Crosbie – Sarah.crosbie3@nhs.scot

Payroll & Expenses 

Joanne Inglis, Payroll Manager:

Medical Education 

Peter Armstrong, Consultant Accident and Emergency: 

Occupational Health 

Heather Aitchison, Specialist Practitioner in Occupational Health:

Placement Board Policies 

Alice Walker, Medical Staffing Manager – Alice.Walker@nhs.scot

Monitoring 

Nicola Martin – Nicola.martin6@nhs.scot

Sarah Crosbie – Sarah.crosbie3@nhs.scot

Placement Board: NHS Forth Valley

General HR Enquiries 

Doctors & Dentists Recruitment

Payroll & Expenses 

  • Your payroll contact will be on your payslip.

Medical Education 

Jacqueline McMenemy:

Occupational Health 

Monitoring 

Russell Morrison, Medical Workforce Analyst:

Placement Board NHS Golden Jubilee

General HR Enquiries 

Pamela Young, Senior HR Advisor:

YOUNGPA926@gjnh.scot.nhs.uk

Doctors and Dentists Recruitment 

Pamela Young, Senior HR Advisor:

YOUNGPA926@gjnh.scot.nhs.uk

Payroll & Expenses 

Medical Education 

Alan Kirk, Director of Medical Education 

alan.kirk@gjnh.scot.nhs.uk or 0141 951 5251

Occupational Health 

Sharon Docherty, Occupational Health Specialist Advisor or Bernadene Thomson, Administrative Coordinator:

occ.health@gjnh.scot.nhs.uk or 0141 951 5435

Placement Board Policies 

Pamela Young, Senior HR Advisor:

YOUNGPA926@gjnh.scot.nhs.uk

Monitoring 

Pamela Young, Senior HR Advisor:

YOUNGPA926@gjnh.scot.nhs.uk

Placement Board NHS Lanarkshire

Doctors and Dentists Recruitment

Monklands Trainees

Gill Swinburne, HR Advisor 

Gillian.swinburne@lanarkshire.scot.nhs.uk or 01698 754352.

Wishaw Trainees 

Iain Crosby, HR Assistant

Hairmyres and Psychiatry Trainees

Isabel Rankin, HR Assistant

Payroll & Expenses

Assistant Team Managers
Kiran Noor – Kiran.Noor@ggc.scot.nhs.uk
Margaret McGeechan – Margaret.McGeechan@ggc.scot.nhs.uk

Payroll Officers
Lorna Cameron – Lorna.Cameron@ggc.scot.nhs.uk
Shirley Terras – Shirley.Terras@ggc.scot.nhs.uk
Aileen Kelly – Aileen.Kelly3@ggc.scot.nhs.uk
Elaine Cuthew – Elaine.Cuthew@ggc.scot.nhs.uk

Payroll Team Manager
Graham Hall – Graham.Hall@ggc.scot.nhs.uk

Medical Education

Lanarkshire

Bernadette Kennedy, Training Co-Ordinator:

University Hospital Monklands 

Alison Ross, Postgraduate Administrator:

University Hospital Wishaw

Sheona Everett, Postgraduate Administrator:

University Hospital Hairmyres 

Siobhan McKenzie, Postgraduate Administrator:

Occupational Health 

  • University Hospital Monklands: 01236 752292, 752296 or 752297
  • University Hospital Wishaw: 01698 366770
  • University Hospital Hairmyres: 01355 585360.

Placement Board Policies 

Monklands Trainees

Gill Swinburne, HR Advisor: 

Wishaw Trainees 

Iain Crosby, HR Assistant:

Hairmyres and Psychiatry Trainees

Isabel Rankin, HR Assistant:

Monitoring 

Danielle Kerr, HR Assistant, New Deal/EWTD for Junior Doctors:

Lead Employer Boards

NHS Education for Scotland

NHS Grampian

NHSGGC

  • Email: Recruitment-st@ggc.scot.nhs.uk
  • Faye Henry, DDiT Lead: 0141 278 2590 or 07989310680 – Faye.Henry@ggc.scot.nhs.uk
  • Jane McMahon, Senior DDiT Advisor – Jane.mcmahon@ggc.scot.nhs.uk 0141 2782634
  • Niall Ward, DDiT Advisor Niall.ward@ggc.scot.nhs.uk – 0141 2782657

NHS Lothian

Further Information

General Information
  • Responsible Officer: Dr Jennifer Armstrong, Medical Director
  • Deputy Responsible Officer (Secondary Care): Professor Colin McKay
  • Appraisal Lead (Secondary Care): Dr Una Graham
  • Deputy Appraisal Lead: (Secondary Care): Dr Veronica Leach
  • Deputy Responsible Officer (Primary Care): Dr Kerri Neylon, Clinical Director, Glasgow City HSCP (North West Locality)

These Medical Revalidation and Appraisal pages provide information for non-training career grade doctors in secondary care who have a substantive, locum or honorary contract with NHS Greater Glasgow and Clyde. This includes non-training Clinical Fellows who do not hold a National Training Number (NTN).  It does not include doctors in training (including Foundation Year trainees, Specialty Registrars, Core Trainees and those who hold Locum Appointment for Training posts), for whom NHS Education for Scotland (NES) is the body responsible for revalidation.  

Please note: General Practitioners (GPs) who carry out the majority of their clinical work within Secondary Care should undertake a single appraisal within Secondary Care, which also covers their Primary Care practice. All GPs are required to work an average of fifty sessions per year to demonstrate that they are maintaining their clinical skills.

Please use the titles below to navigate to the required information and guidance.

If you have a specific query or question regarding Medical Revalidation or Appraisal please email medical.revalidation@ggc.scot.nhs.uk and a member of the Medical Staffing Team will get back to you.

Doctors in training with queries regarding revalidation should contact NES for clarification: trainingcontacts@nes.scot.nhs.uk.

Introduction to Medical Revalidation and Appraisal

Appraisal

All Consultants, SAS doctors and Career Grade doctors employed by NHSGGC must undertake an appraisal once during the period 1st April to 31st March in any given year.  Annual appraisal is a contractual obligation for all Consultants and SAS doctors employed by NHS Boards in Scotland.  It is also a statutory responsibility for all Consultants, SAS doctors and Career Grade doctors, who wish to retain a Licence to Practise, to regularly undertake appraisals in accordance with The General Medical Council (Licence to Practise and Revalidation) Regulations Order of Council 2012.

The appraisal should focus in the main on information gathered during the preceding year using the GMC’s Good Medical Practice Framework as its focus.  If this is a doctor’s first appraisal as a newly qualified Consultant/SAS Grade/Career Grade they should bring along a copy of their Certificate of Completion of Training (CCT), their Annual Review of Competence Progression (ARCP) and any evidence of patient/colleague feedback gathered in the previous 5 years.  If a doctor has been previously employed as a Consultant/SAS Grade/Career Grade and has undertaken a valid appraisal for the preceding year they should bring along a copy of their signed Form 4 to their first Appraisal meeting.

Appraisals should be completed online using the Scottish Online Appraisal Resource (SOAR). This will assist greatly in record keeping and ensure that through audit the process can be quality assured.  To register with SOAR please access the website http://www.appraisal.nes.scot.nhs.uk/.

Your Chief of Medicine / Appraisal Lead is formally responsible for appointing your appraiser. It is not permissible for an appraisee to self-select an appraiser. Where possible, doctors should be appraised by 2 separate appraisers during the 5 year revalidation cycle

Revalidation

Revalidation is the process by which doctors are required to demonstrate on a regular basis that they are up to date and fit to practice.  Doctors will revalidate, usually every five years, based on a recommendation made to the GMC by the Board Medical Director, as Responsible Officer (RO).  The RO will base their recommendation on a doctor’s appraisals over a five year period (i.e. the revalidation cycle), together with information drawn from the local clinical governance systems.  The RO will be required to make a revalidation recommendation in accordance with the doctor’s due date which has been prescribed by the GMC.  Each doctor will be notified directly of their revalidation due date by the GMC.

The RO can make one of three recommendations:

  • Recommendation to revalidate
  • Recommendation to defer
  • Recommendation of non-engagement.

On the basis of the RO’s recommendation, the GMC will decide whether the doctor’s licence to practise should continue to be revalidated for a further 5 years.  For further information on revalidation please access the the following GMC website: http://www.gmc-uk.org/doctors/revalidation.asp.

Should you have any queries in relation to the above please email: medical.revalidation@ggc.scot.nhs.uk.

Appraisal Year and Phasing

The appraisal year & appraisal process for Secondary Care

The appraisal year

The appraisal year is aligned to the financial year, running from 1st April to 31st March.  The appraisal year aligned to an appraisal is predicated by when the appraisal meeting takes place.  For example, if the appraisal meeting takes place in June 2022, the appraisal will fall under the appraisal year 2022/2023 (1st April 2022 to 31st March 2023).  An Appraisal meeting taking place in April 2023 will fall within the appraisal year 2023/2024 (1st April 2023 to 31st March 2024).

The information to be reviewed at the appraisal meeting should cover all supporting information gathered since the previous appraisal to being the doctor up to date.     

Supporting information for annual appraisal must include evidence of Continuing Professional Development, Quality Improvement Activity, Significant Events Analysis, a review of complaints and compliments and also evidence of Colleague MSF and Patient Feedback, which are GMC requirements for revalidation (in conjunction with at least one appraisal in every 5 year revalidation cycle).

The phased appraisal process for Secondary Care

Within Secondary Care appraisees (other than non training Clinical Fellows) should be appraised in accordance with a rolling structured timetable. Each appraisee will be required to complete an appraisal during a four month period as determined by their GMC revalidation due date (in particular the month). The appraisal phasing system operates as follows:

  • Phase 2:  Doctors who have revalidation months falling during  August, September, October or November, have an appraisal completion window of April – July
  • Phase 3:  Doctors who have revalidation months falling during  December, January, February or March, have an appraisal completion window of August – November
  • Phase 1:  Doctors who have revalidation months falling during April, May, June or July, have an appraisal completion window of December – March
  • Phase 0: If a doctor commences employment within the Board on or after the 1st November in any given appraisal year, and they are not due to revalidate during that appraisal year, they will not be expected to complete an appraisal for that appraisal year, and will fall into their phasing window for the following appraisal year.

Appraisal timings for Non Training Clinical Fellows

The appraisal completion deadline for Clinical Fellows is dependent on their contract end date.  Clinical Fellows with contracts ending in February should complete their appraisal by the end of January, and those with contracts ending in August, should complete their appraisal between April – July.          

Specialty Doctors and Associate Specialists Appraisal Process

Appraisal process guidance for Specialty Doctors and Associate Specialists and their appraisers can be accessed by clicking on the following links:

Non Training Clinical Fellows Appraisal Process

The appraisal process for Clinical Fellows who do not have a training number within NHSGGC is similar to that of numbered trainees, and requires the doctor’s appraisal to be taken forward by their allocated Educational Supervisor, which should make reference to the ePortfolio that the Clinical Fellow is completing, and should be recorded on the SOAR system.      

Appraisal process guidance for Clinical Fellows working at Foundation Level, ST1+ Level and their Educational Supervisors can be accessed by clicking on the following links.

Please click on following link below to access FAQ’s for non Training Clinical Fellows

Scottish Online Appraisal Resource (SOAR)

All doctors employed by NHSGGC must register with the Scottish Online Appraisal Resource (SOAR).  This will assist greatly in record keeping and ensure that through audit, the Appraisal process can be quality assured.  To register with SOAR please access the following website: http://www.appraisal.nes.scot.nhs.uk/.

SOAR is mandatory for the recording all appraisal information for medical staff employed by NHSGGC.  If you require guidance on how to get started on SOAR, you can access this via the following link: http://www.appraisal.nes.scot.nhs.uk/help-me-with/appraisal/appraisal-this-year/getting-started.aspx.

Patient Feedback Exercise

To support revalidation, doctors are required to gather patient feedback.  Accordingly, it is asked that all doctors with patient contact attempt the patient feedback exercise at least once in every 5 year cycle.  Any exemptions must be discussed and agreed at the Board Wide Revalidation Group (BWRG) which is chaired by the RO.

The Board recommends the use of the NHSGGC Patient Feedback Questionnaire (a version of CARE) or one of two variations of this questionnaire for use by Radiologists and Child Health Specialists. NHS GGC patient questionnaires are also available in the following languages:- Arabic, Polish, Punjabi, Simplified Chinese and Urdu.  Doctors are welcome to use an alternative questionnaire as long as it meets GMC requirements and has the approval of the RO.

To manage the high volume of patient questionnaires, the Board has purchased an electronic scanner which has been specifically set up to read the NHSGGC Patient Feedback Questionnaire plus the two variations above. At this stage the Board is unable to process any other types of questionnaires.  If, therefore, a doctor chooses to use an alternative questionnaire they will be required to make their own administration arrangements.

We would recommend that, where possible, doctors aim to undertake the patient feedback exercise during the first 3 years of the revalidation cycle.  This is a precautionary measure in case it is necessary to repeat the exercise, perhaps due to low return rates, or the doctor in discussion with his/her Appraiser wishes to repeat the exercise.  The patient feedback exercise must be completed prior to the revalidation due date.

Doctors will be required to distribute 25 patient questionnaires across the whole of their practice and where possible should capture both inpatients and outpatients.  It is accepted that some questionnaires may not be returned.  The questionnaire should be distributed randomly and without influence from the doctor to patients who are competent and well enough to complete the proforma.  It is also possible for parents or carers to complete the questionnaire  instead of the patient.  

Please follow the guidance below to obtain your NHSGGC Patient Feedback Questionnaire:

  1. Request the patient questionnaire by e-mailing medical.revalidation@ggc.scot.nhs.uk at least 2 weeks prior to when you wish to commence the exercise;
  2. Indicate in your e-mail if you wish the NHSGGC Patient Feedback questionnaire, the adapted Radiology or Child Health Care Questionnaire.  Please also advise if you require these questionnaires in any of following languages:- Arabic, Polish, Punjabi, Simplified Chinese and Urdu
  3. On receipt of your email, the Medical Staffing team will post out 25 patient questionnaires with instructions for distribution by a third party.  Please note that it is a GMC requirement that the patient questionnaire be distributed independently of the doctor, i.e. by a third party;
  4. Once the questionnaires have been returned, Medical Staffing will scan the completed returns and generate a summary report.  To obtain this report, please contact Medical Staffing by e-mailing medical.revalidation@ggc.scot.nhs.uk at least 2 weeks prior to your appraisal meeting;
  5. We would recommend commencing the patient feedback exercise at least 2 months prior to your appraisal meeting, to allow time for the patient questionnaires to be distributed, completed and returned and report produced.

Please note: requests for the NHSGGC Patient Feedback Questionnaire must be made through medical staffing.  This enables the team to administer the process and produce the required summary reports.  The electronic scanner can only read the copies of the questionnaires issued by the Medical Staffing team, so please do not photocopy, scan or downloaded copies from another website.  

For any queries in relation to Patient Feedback Questionnaires please telephone 0141 201 0780

Colleague Multi-Source Feedback (MSF)

To support revalidation, doctors are required to gather colleague feedback.  This is also referred to as Multi-Source Feedback (MSF).  All doctors are requested to complete the colleague feedback exercise at least once in every 5 year cycle.  Any exemptions must be discussed and agreed at the Board Wide Revalidation Group (BWRG) which is chaired by the RO.

The colleague feedback exercise should be used formatively:

  • as a learning and development tool to identify strengths and areas for improvement in a doctor’s practice, to inform continuing professional development; and
  • as one of several pieces of information which, when considered together, will inform the decision as to whether a doctor should be recommended for revalidation.

The Scottish Government Health Department commissioned NES to develop a colleague questionnaire that would be suitable for all General Practitioners and career grade doctors in Scotland. This questionnaire is available as a web resource and is free to use for doctors registered with SOAR.

Please click the following link to access the colleague questionnaire:https://www.appraisal.nes.scot.nhs.uk/what-is/faqs/msf/

It is recommended that the doctor seeking feedback invites 15 colleagues to complete the short questionnaire, selected from across the whole of their practice.  For example, colleagues from other specialties, junior doctors, nurses, allied healthcare professionals, management and clerical staff.  Doctors are also encouraged to score themselves as this helps to facilitate a more meaningful discussion in terms of how the doctor views themselves compared to their colleagues.  The results are then collated and a summary report is provided to the doctor (the NES MSF tool does this electronically).  Doctors should aim to complete the colleague feedback exercise in the 4 weeks leading up to their appraisal meeting, to ensure that they have the necessary feedback to form part of their appraisal discussion.

Review of Complaints and Compliments

Information on Complaints Certificates

Feedback is often provided by patients and others by way of complaints and compliments, which should also be reviewed as part of the Appraisal process.   The GMC definition of a complaint is “a formal expression of dissatisfaction or grievance.  It can be about an individual doctor, the team or about the care of patients where a doctor could be expected to have had influence or responsibility”.  The doctor may also choose to bring any compliments they have received to their Appraisal meeting.

Doctors should discuss any change in their practice that has been made as a result of any complaints or compliments received since the last Appraisal, either individually or across the team.

The Board is able to provide doctors with a Complaints Certificate, which confirms the number of complaints a doctor has been involved in within the previous year (this data is extracted from the Datix System).  The reports are run three times a year in keeping with the ‘phased’ Appraisal timetable:

  • doctors due to be appraised between 1st April and 31st July will be issued with a complaints certificate covering the period 1st April to 31st March;
  • doctors due to be appraised between 1st August  and 30th November will be issued with a complaints certificate covering the period 1st August to 31st July; and
  • doctors due to be appraised between 1st December and 31st March will be issued with a complaints certificate covering the period 1st December to 30th November.

Please follow the guidance below to obtain a copy of your Complaints Certificate:

  1. request a Complaints Certificate at least two weeks before your Appraisal meeting by emailing medical.revalidation@ggc.scot.nhs.uk; and
  2. on receipt of your e-mail you will be e-mailed one of two certificates stating either:
  • there have been no complaints in the previous year; or
  • you have been involved in “x” complaints and the outcome of each complaint e.g. upheld, partially upheld, not upheld and so on.

For any queries in relation to complaints certificates please telephone 0141 201 0780

Significant Clinical Incidents

To support revalidation doctors are required to discuss any Serious Clinical Incidents (SCIs) at their Appraisal, with a particular emphasis on those that have led to a specific change in practice or demonstrate learning.  The Appraiser will be interested in any actions that the doctor has taken or any changes which have been implemented to prevent such events or incidents happening again.  

Areas for further learning and development should be reflected in the doctor’s personal development plan and CPD.  Doctors should bring along their own log of any SCIs recorded in the preceding year up to the date of the Appraisal meeting.  

If you require further information regarding an SCI or SCI’s that you have been involved in, please contact your Clinical Director.      

NES Appraiser Training

If you wish to apply to be an Appraiser, you need to complete the application form and equal opportunities form, which can be found along with appraiser training dates on the NES website: https://www.appraisal.nes.scot.nhs.uk/appraiser-training/

The completed forms must be sent to NES by email: Medical.Appraisal@nes.scot.nhs.uk.  A copy of the forms should also be forwarded to the Medical Staffing Team to ensure that a central record of applications is maintained: medical.revalidation@ggc.scot.nhs.uk.

Please note: your application must be authorised by your Medical Manager before submission to NES.

Click on the following link to access the Scottish Medical Appraiser Handbook: http://www.appraisal.nes.scot.nhs.uk/i-want-access-to/resources-for-appraisers/appraiser-handbook.aspx.

Making a Recommendation

There are 5 steps to support the Responsible Officer (RO) in making a revalidation recommendation:

  1. The Appraiser and Appraisee should ensure that the Form 4 is completed online using the SOAR system, which allows the RO to review/access the Form 4(s) when it comes to making a revalidation recommendation to the GMC;
  2. The Chiefs of Medicine (COMs) are advised by the Revalidation Team which doctors are due to revalidate within their Directorate/Sector in the coming month and are asked if they know of any reasons which may preclude a doctor from being revalidated.  For example, there may be ongoing HR processes, which need to be finalised before a recommendation can be made.  Another extenuating circumstance, which could prevent a recommendation being made, is if an individual has not completed an appraisal;
  3. The Deputy Responsible Officer quality reviews the Form 4s submitted to ensure that all the information required has been included, for example CPD, MSF/Patient Questionnaire.  If the Form 4 is incomplete the DRO will make contact with both the Appraisee and Appraiser to advise.  If the Form 4 needs to be edited, arrangements are made by the the Revalidation Team to have SOAR unlock the Form 4;
  4. The RO meets the Deputy Responsible Officer, Board Appraisal Lead and Revalidation Team on a monthly basis to review and sign off the Form 4s for those Appraisees who are due to revalidate in the proceeding month.  The RO will make one of three disposals: Recommendation to Revalidate; Deferral; or Non-Engagement.
  5. Further to the monthly meeting, the Revalidation Team notifies the GMC of the recommendations that have been made.  Once the GMC has received the RO recommendation they will make a decision about your recommendation and will write to let you know.
Awareness Raising and Newsletters
GMC Guidance

These policies and procedures only relate to medical and/or dental staff members.

Recent Updates

Please email medical.revalidation@ggc.scot.nhs.uk if have any questions regarding the above information.

More Information

Job Planning

Job Planning is a contractual obligation for all Career Grade Medical Staff, i.e. Consultants, Associate Specialists and Specialty Doctors/Dentists.

Job Planning is required to be undertaken annually, is a prospective process and should determine new ways of working rather than reinforcing existing working practices. The Job Plan should set out the doctor’s duties, responsibilities and objectives for the coming year.

NHS Greater Glasgow and Clyde Job Planning Policy provides information for both doctors and managers to assist with the Job Planning process.

E-Job Plan

Doctors within NHS Greater Glasgow and Clyde have access to E-Job Plan (EJP) – an electronic Job Planning system which records all types of activity along with the frequency the activity is undertaken and calculates the number of PAs within the weekly plan. 

The system is web-based and you can access it from wherever you have an internet connection.  Doctors are provided with a log-in which gives them access to a Job Plan “Wizard”.  The Wizard consists of 8 pages similar to the paper Job Plan documentation, and once completed, the Job Plan can be printed or exported to “Word” to allow upload to SOAR.  The system also allows the Job Plan to be signed-off electronically by both the doctor and the Medical Manager. Guidance designed to assist the doctor with logging in, setting preferences and populating/ signing off their job plan can be found by following the below button.

To access EJP open a new browser window and navigate to https://www.healthmedics.allocatehealthsuite.com

If you have not received a username and password to access EJP please contact Ejobplan.admin@ggc.scot.nhs.uk

Medical Revalidation and Appraisal
Discretionary Points

Consultant Discretionary Points

What are Discretionary Points?

Discretionary Points are a financial award paid at the discretion of the employer to reward excellence. To warrant payment of a discretionary point, consultants will be expected to demonstrate an above average contribution in respect of service to patients, teaching, research and the management and development of the service.

The employer, in determining the award of discretionary points, will follow the guidance in NHS Circular PCS(DD)1995/6 and the SEHD Guidance of 12 January 2000 ‘Discretionary Points for Consultants’.

Who is eligible to apply for Discretionary Points?

The application process is open to all Consultants who:-

  • Are employed on a substantive contract or Clinical Academic with an Honorary Contract
  • Are on the new contract, and have reached pay point 5 of the salary scale, (or its equivalent, for those consultants on the transitional salary scales), by 1 April of the fiscal year
    • OR
  • Are on the old consultant contract and have reached the maximum of the salary scale by 1st April of the fiscal year
    • PLEASE NOTE
  • Consultants who are in receipt of a Distinction Award or 8 Discretionary Points are not eligible for payment of Discretionary Points
  • Locum Consultants are not eligible for payment of Discretionary Points
  • Part-time consultants receiving an award will be paid pro-rata to the full value of the award
  • Clinical Academics receiving an award will be paid pro-rata according to the average time per week for which they engage in clinical or public health medicine as per NHS Circular PCS(DD)1995/6
  • Consultants who deliver services between two or more Board areas will be considered on their overall contribution.  It will be the responsibility of the ‘lead’ employer to implement the nomination process, to liaise with the other employers and to consider applications from these medical staff

How many points can be awarded?

Employers have discretion on the numbers to be granted in any individual case in any particular year, and on the total number of points to be granted in any year subject to the minimum requirement of 0.35 points per eligible Consultant.

Notwithstanding this principle only in exceptional circumstances will more than two discretionary points be awarded to an individual in any single year.

How do I apply for Discretionary Points?

All eligible consultants will be contacted by email and invited to submit an application. If you think you are eligible based on the above criteria and you have not received an email please check your junk folder first before emailing the Discretionary Points mail box: discretionarypoints@ggc.scot.nhs.uk

Applicants will be given six weeks from the date of the invite letter to return their completed application form. Please note that the application form is now a web based document. Eligible Consultants will receive an email which will contain a private link to the application form. This year when an applicant clicks on the link the Webropol System will prepopulate your application form with the following information:

  • Payroll Number
  • Sector/Directorate
  • Job Title
  • Date of Last Award
  • Unique Identifying Number

Please note that each eligible Consultant will receive their own private link thus links are not transferable. If you have not received an email inviting you to apply please contact the Discretionary Points mailbox – discretionarypoints@ggc.scot.nhs.uk

The invite email you will receive will contain the above information apart from your payroll number. Please note that applicants will not see the above information when they click on the link as this data will remain ‘hidden’ within the form. This information will though be included in the application form received by the panel. If you think any of the information in your invite email is wrong please contact the Discretionary Points mailbox.

Applicants will thus only complete Sections 1-5 of the application form. An example of the application form is in Appendix 1.

Please note that as each eligible Consultant will receive their own private link thus links are not transferable. If you have not received an email inviting you to apply and you think you meet the eligibility criteria please contact the Discretionary Points team using the email address above.

Please note applications will not be accepted if they are received after the closing date, 5pm on Friday 19 July 2024. The normal four week deadline for receipt of applications has been extended by two weeks to take account of the school holiday period.

Consultants should not apply for discretionary points in the year following the receipt of an award apart from in exceptional circumstances. Where a consultant believes that ‘exceptional circumstances’ apply, then they should complete Section 2 of the application form.

Details on how to complete, save and submit the new form can be found in the Guidance Note on Completion of Application Form.

The Statement of Case is in Section 5 of the new form and each scoring box now has a character limit depending on the number of points available for that section. The number of characters available for each box is indicated under the bottom right hand corner of the box.

Please note that there is also a box in Section 5 to list any publications or research etc.

Anonymisation

Please ensure that your application is anonymised (including any list of publications, research etc.). Failure to comply with this will result in your application being disqualified.

Applications that are not completed in accordance to the guidance specification will be disqualified. As it is an applicant’s responsibility to ensure that their application meets the guidance specification you are advised to double check your form prior to submission. All applications received by the closing date will be submitted to the decision making panels who will decide if an application meets the guidance specification prior to the scoring process. If an application does not meet the guidance specification applicants will be notified in writing of their disqualification from the process.

To apply you will need to read and follow the Guidance Note on Completion of Application Form and complete and submit your Application Form and the Equality Monitoring Form by 5pm on Friday 19 July 2024. To submit your completed application click submit on the final page of the application form. On submission of your application form you will automatically receive an email from the Discretionary Points mail box confirming the receipt of your form. If you do not receive an acknowledgment email please contact the Discretionary Points Mail box before the closing date stated above. Applicants are advised to use the ‘save and continue’ option, to save their form prior to submitting their completed form. 

After you have submitted your application you will then have the option to either convert and save your form into a PDF document or email your form to an email address of your choosing. Please click finish to exit the form.

Equality Monitoring Form

Completion of the Equality Monitoring Form is a mandatory requirement of the application process. Please note that the Equality Monitoring Form will not be sent to the Panel. You will receive an email which will contain a private link to the Equality Monitoring Form

When you click on your private link, Webropol will pre-populate your Equality Monitoring Form with your unique identifying number. This unique identifying number will enable Webropol to analyse the success rate of all applicants including those from protected groups. From this analysis the Board will then will be able to identify if there is any bias within the current Discretionary Points process.

How will my application be considered

All applications are anonymised and scored independently by members of the Sector/Directorate Discretionary Points Committee comprised of the following individuals:-

  • Sector/Directorate Director
  • Chief of Medicine
  • Clinical Director
  • Service General Manager
  • Eligible and non-Eligible Consultants nominated by MSA
  • Head of People & Change (Non-Scoring)
  • Local Negotiating Committee Observer (Non-Scoring)

The committee composition has equal numbers of management to MSA Representatives

  • The scores are discussed at a meeting of the Discretionary Points Committee and the award of points is discussed and agreed
  • The deliberations of the Discretionary Points Committee is confidential (subject to the terms of the Appeals Process)
  • All applicants are informed of the outcome of their application by letter to their home address. If the application is successful the payment of award will be made in their January 2025 salary at the latest.
  • A list of those individuals who have been awarded points in the current year are posted on HR Connect

Will I be able to appeal the outcome of my application?

Consultants are advised to discuss their application with the relevant Chief of Medicine before deciding on whether to proceed with a formal appeal.

In the event that a consultant believes that the process of awarding discretionary points has been unfair i.e. they believe they have been disadvantaged by the assessment or in regard to how many points they have been awarded, there is the right of appeal. 

The purpose of the appeal hearing is for an independent panel to review the consultant’s original application and the scores awarded by the Discretionary Points Committee, to assess whether the process of awarding points has been carried out fairly.  It is not an opportunity for the consultant to present new information.

Appeals must be made in writing to Liz Sinclair, HR Manager, Medical Staffing at Liz.Sinclair@ggc.scot.nhs.uk within one month of the candidate receiving their outcome letter. The grounds of appeal must be clearly stated by the applicant in their letter of appeal.

On receipt of an appeal the Medical Staffing Unit will arrange an appeal hearing, within two calendar months of the completion of all the Discretionary Points Committee meetings. The appeals panel comprises of the following individuals:-

  • Board Medical Director
  • Deputy Director of Human Resources & Organisational Development
  • Two individuals nominated by the Local Negotiating Committee

Following the appeal, the appellant will be informed in writing within three working days of the decision.

The decision of the Appeals Panel will be final.

List of Consultants awarded Discretionary Points:

2021-22

Where can I find further information regarding the Discretionary Points process?

Business Travel Policy

Please note:-  Staff should make themselves aware of the changes to the Business Travel Policy which comes into effect from 1st July 2019. Staff will no longer be able to arrange their own travel when the costs exceeds £50, (excluding bus & taxi journeys). All travel will need to go through the purchasing department travel team and must be booked electronically, paper copies will no longer be accepted. You will no longer have an option to claim back expenses for travel exceeding £50.

Managing Conduct and Competence for Medical and Dental Staff
NHSGGC Relocation and Removal Policies
Guidance on Annual Leave and Public Holiday Entitlement for Consultant & Specialty Doctors/Associate Specialists
Consultant Sabbatical Leave Policy
Waiting Time Initiative Payments for Medical Staff
Junior Doctors in Training – Cover for Scheduled and Unscheduled Leave
Fee Paying Work
Resident On-Call Policy
Pay and Arrangements for Medical Staff Working Additional Hours
Medical & Dental Staff Study and Professional Leave Management Guidelines
Medical Private Practice Policy

What is PREVENT?

PREVENT is part of the UK government Counter Terrorism Strategy, CONTEST. The CONTEST strategy consists of four areas.

Contest Strategy (4 P’s)

  • Pursue:  to stop terrorist attacks.
  • Prevent:  to stop people becoming terrorists or supporting violent extremism
  • Protect:  to strengthen our overall protection against terrorist attack
  • Prepare:  where we cannot stop an attack, to mitigate its impact.

The aim of PREVENT is to prevent people from becoming terrorists or being involved in supporting violent extremism. The Prevent strategy has been successfully rolled out in areas such as schools and local authorities. NHS Boards are now required to ensure systems and processes are developed to tackle the threat of national and international terrorism including the need to increase awareness within the workforce

In January 2015, the Scottish Government Resilience Unit published “Playing our Part” which supports and strengthens delivery of the PREVENT Strategy within Health Boards. Health Boards have been asked to prepare and submit a PREVENT Action Plan. The plan was submitted to the Scottish Government in March 2015.

In addition to “Playing our Part”, the UK government have also published the Counter Terrorism and Security Act (CTSA) in July 2015) which places a statutory duty on public bodies to have: 

“due regard to the need to prevent people from being drawn into terrorism” in the exercise of their functions.

Why is the NHS involved in this?

Healthcare professionals have a key role in PreventPrevent focuses on working with vulnerable individuals who may be at risk of being exploited by radicalisers and subsequently drawn into terrorist-related activity. Prevent does not require you to do anything in addition to your normal duties. What is important is that if you are concerned that a vulnerable individual is being exploited in this way, you can raise these concerns in accordance with the procedures below.

NHSGG&C has developed resources to support further awareness of Prevent including guidance on what to do if you suspect someone is being drawn into terrorist related activity.

Raising a Concern

Managers and Supervisors

It is important that managers consider their concerns carefully and have read the Prevent Manager briefing.

This briefing outlines the steps that should be taken in relation to processing Prevent concerns about a member of staff.  A copy of the escalation pathway.

Members of staff

If you have concerns about a patient, volunteer or member of staff, please refer to the Prevent Staff briefing. If you believe that a referral under Prevent is needed please follow the steps below:

Non-Urgent Matters

  1. Discuss your concerns with your direct line manager.
  2. Contact the Prevent Single Point of Contact for advice if required on 07895907414
  3. Document your concerns on the Adult Support and Protection Act referral form (AP1).
  4. Email the completed AP1 referral to the Prevent generic mailbox: Preventconcerns@ggc.scot.nhs.uk

Urgent Matters

If you feel there is an imminent threat, the situation has become an emergency or a person is at risk of harm or a risk to other people then you should report this immediately to your line manager and contact Police Scotland.

Learning Resources for Staff

Prevent- e-learning module

An awareness raising e-module on PREVENT is now available on LearnPro and can be found under the specialist subjects section. This is a short module designed to raise awareness of what PREVENT is and outlines our responsibilities in protecting vulnerable patients and staff.

You will require a NHS LearnPro username and password to login.

Workshop to Raise Awareness of PREVENT (WRAP)

If you would like further training on PREVENT, a Workshop to Raise Awareness of PREVENT (WRAP) can be delivered locally.  The training is 1 hour and 10 minutes long.  For further information, please contact LE.support@ggc.scot.nhs.uk

Useful NHSGGC Resources
Useful National Resources
Contact Us

If you would like to discuss any issues relating to PREVENT, or would like to discuss a concern, please contact PREVENTConcerns@ggc.scot.nhs.uk  or phone 0141 278 2700.

HEPMA Support

As you all are aware Phase 1 of the HEPMA implementation across GGC is now complete. Over the past couple of months we have been supporting mop up sessions/floorwalking across all sites where needed. The facilitator staff will now be focusing on Phase 2 of the HEPMA rollout in Outpatients.

As of Monday 16th January, there will no longer be any phone support from the HEPMA Facilitator team.

For HEPMA QRG, SOP’s, LearnPro, top tips and short training videos, please go to the HEPMA StaffNet page by clicking on the link below:

For urgent issues log a call via #650.

For new non urgent incidents and all account related requests, please access the eHelp icon on your desktop.

For non-urgent clinical or ward queries, you can contact the HEPMA Pharmacy Team on nhsggc.hepma@ggc.scot.nhs.uk (this email address is not monitored 24/7)

General Information

Our Service

NHS Greater Glasgow and Clyde is committed to ensure that everyone can access our services. Communication support is available for patients to enable our healthcare staff to provide safe and effective patient care. This is for all patients where English is not their first language and may need communication support in a health setting. This also includes people who are deaf, hard of hearing, blind or deafblind.

What we do

We have a range of services, and resources to support patients who require an interpreting service. We have our own in-house interpreters, sessional interpreters for spoken and sign language support, and a telephone interpreting service.

How to contact us

Phone: 0141 347 8811

Email: interpretingservices@ggc.scot.nhs.uk

Interpreting Services

Telephone Interpreting

Telephone Interpreting

Please note that the contact number and all codes for telephone interpreting are changing from 1st April 2023

Telephone interpreting should now be used for all appointments under 46 minutes. This applies to all short appointments unless the patient has additional vulnerabilities, such as a cognitive impairment or hearing loss, or is a child over 2 years old.

DA Languages is our provider for telephone interpreting and can be accessed 24 hours per day, 7 days per week. You can contact the service by calling or via the app.

You will need a 6-digit department PIN for telephone interpreting and a one-off access code for the mobile app. If you do not yet know your new code:

Telephone

  • Call: 0330 088 2443

Enter your 6-digit department PIN followed by the # key

Enter the 3-digit language code – download the full list

Press 1 for any interpreter, 2 for a male or 3 for a female interpreter

Tell the interpreter if your patient is with you, or if you need to contact the patient on another number. To call your patient, dial 9 followed by their phone number.

If the patient is with you, use your speaker phone to give the interpreter your first question/statement

Let the patient and interpreter know when you are finished the conversation

Leave feedback on interpreter at the end of the call. You will have 8 seconds to do this. From 1 (lowest rating) to 5 (highest rating).

If you have any issues, please press # at any time to connect to the operator.

Mobile App

Download the ILClient App free from your app store

Follow the short tutorial

Complete initial registration by clicking on ‘Register’. Registration is only required once per mobile device.

As part of the one off registration enter your name, email, mobile telephone number, Site Access Code and your 6-digit department PIN.

Log in to the App by entering your department PIN.

Once registered, you will remain logged in and when the App is opened, you will be always taken to the Interpreter Screen.

You can select preferred languages from the Favourite Language screen. Languages can be added or removed at any time from the Languages Screen. Access via the languages icon shown at the bottom of the screen.

Selects the language from the list and click the ‘Dial Interpreter’ button.

How to Book Telephone / Face to Face Interpreters

It is the responsibility of NHSGGC staff to provide interpreting support for patients using any of our healthcare services.

Telephone Interpreting

Please use telephone interpreting for all appointments under 46 minutes. This applies to all short appointments unless the patient has additional vulnerabilities, such as cognitive impairment or hearing loss, or is a child over 2 years old.

You can access telephone interpreting by calling or using the app.

Call: 0330 088 2443

Enter your 6-digit department PIN followed by the # key

Enter the 3-digit language code – download the full list

Press 1 for any interpreter, 2 for a male or 3 for a female interpreter

Tell the interpreter if your patient is with you, or if you need to contact the patient on another number. To call your patient, dial 9 followed by their phone number.

If the patient is with you, use your speaker phone to give the interpreter your first question/statement

Let the patient and interpreter know when you are finished the conversation

Leave feedback on interpreter at the end of the call. You will have 8 seconds to do this. From 1 (lowest rating) to 5 (highest rating).

If you have any issues, please press # at any time to connect to the operator.

Mobile App

Download the ILClient App free from your app store

Follow the short tutorial

Complete initial registration by clicking on ‘Register’. Registration is only required once per mobile device.

As part of the one off registration enter your name, email, mobile telephone number, Site Access Code and your 6-digit department PIN.

Log in to the App by entering your department PIN.

Once registered, you will remain logged in and when the App is opened, you will be always taken to the Interpreter Screen.

You can select preferred languages from the Favourite Language screen. Languages can be added or removed at any time from the Languages Screen. Access via the languages icon shown at the bottom of the screen.

Selects the language from the list and click the ‘Dial Interpreter’ button.

Face to Face Interpreting for Spoken Language or British Sign Language (BSL)

For appointments that contain very complex information, or where a patient is receiving bad news, face to face interpreters may be available. 

To request a face to face interpreter please click here

For same day/next day requests and cancellations please call 0141 347 8811.

The phone lines are open from 8.00am – 6.00pm Monday to Friday and 8.00am – 4.00pm Saturday and Sunday.

Out of hours

Face to face spoken 

Global Languages – 0141 429 3429

Face to Face BSL

Deaf Services Lanarkshire – 01236 604 808 and/or

Sign Language Interactions – 0333 344 7712

British Sign Language (BSL) Online Interpreting Service                                                                               

This online service allows you to communicate with your Deaf patients while waiting for a face to face interpreter to arrive, or during hospital stays when an interpreter is not always present.

Deafblind Communicators

Contact Deafblind Scotland on 0141 777 6111 (9.00am to 5.00pm, Monday to Friday)

Out of Hours, call 07715 421 388

Note takers and lip speaker for those who are hard of hearing can also be booked through the interpreting service.

Written Translations

We have a legal obligation to ensure that all patients are communicated with in a way they understand and that best meets their needs, including the use of accessible formats. Consider your target audience to ensure that the needs of equality groups have been taken into consideration.

The Equality and Human Rights Team (EHRT) hold the central budget for translations and other accessible formats. To request information in an alternative format, please download and complete the form and submit for approval (cleartoall@ggc.scot.nhs.uk).

Click here for: Requests For Translations And Accessible Formats Form


Urgent requests (within 4 days), such as appointment letters, clinical instructions or health records for a patient in active care, should be emailed directly to the EHRT (nuzhat.mirza@ggc.scot.nhs.uk). This form does not need to be completed for urgent requests.


We only translate information that has been produced by NHS Greater Glasgow and Clyde. If you need a translated version of a charity or Public Health Scotland publication, please indicate this on the form.


Please note, interpreters should be used to communicate information which is normally given verbally to English speaking patients; translated materials are for written materials only.

You can get advice on translation and accessible formats from the NHSGGC Equalities and Human Rights Team (0141 201 4560) or email: cleartoall@ggc.scot.nhs.uk.

British Sign Language

It is the responsibility of NHS Greater Glasgow & Clyde staff to provide a BSL interpreter for Deaf patients attending any healthcare appointment.

Pre Planned Appointments

For all pre-planned appointments, please contact the interpreting services on 0141 347 8811. We will provide you with a booking reference number (BRN).  

Accident and Emergency / Out Of Hours   

To book a face to face interpreter for unplanned visits or out of hours please contact one of the following agencies – 

Face to Face BSL

Deaf Services Lanarkshire – 01236 604 808 and/or

Sign Language Interactions – 0333 344 7712

N.B We also provide an online interpreting service, enabling the patient to communicate with staff while waiting for a face to face interpreter to arrive.

The online service means that in an emergency, staff can quickly link up to an interpreter at any time – 24 hours a day, 7 days a week – and communicate with their patient.

It can also be used during hospital stays, when an interpreter is not available.

BSL Online is accessed through special laptops which come ready to use with simple instructions. Staff should contact the relevant departments to access the service.

For remote BSL interpreting please download the SignVideo app

Out of Hours

Face to face spoken 

Global Languages – 0141 429 3429

Face to Face BSL

Deaf Services Lanarkshire – 01236 604 808 and/or

Sign Language Interactions – 0333 344 7712

News & Events

Interpreting newsletter 29/02/24

Training Opportunity – How to Use the NHSGGC Interpreting Service.

In response to staff requests, further dates are now available for training sessions on How to Use the NHSGGC Interpreting Service.

It is the responsibility of NHSGGC staff to arrange interpreting support for patients using any of our healthcare services. It is therefore vital that staff know how to access the support available.

Our interpreting service provides a range of services and resources for patients whose first language is not English and who may need communication support in a health setting. Support is also available for patients who are Deaf, hard of hearing, blind or deafblind.

Training includes information on: how to use telephone interpreting; accessing BSL Online interpreting; booking face to face interpreters, requesting translations and direct patient access to telephone interpreting.

Sessions are being run via Microsoft Teams and dates are available from January onwards. To register or to find out more, please go to our web page.

Get in Touch

We are available to answer your calls from 8.00am to 8.30pm every day of the week on 0141 347 8811

Pre Booked Video Interpreting (VRI)

Pre booked video remote interpreting

Pre booked video remote interpreting allows you to access spoken language interpreters via a video call. It can be used for short notice appointments, emergencies and for rare languages. Telephone interpreting is still NHS GGC’s preferred primary interpreting method.

Working with a video interpreter (PDF Download)

Raising a pre-booked VRI booking (PDF Download)

To book video remote interpreting

· Reach out to Ebony-Mae.Julienne@dalanguages.co.uk to get access to the DA Link portal
· Log onto DA Link portal – DA Link | Public | List (dalanguages.co.uk) either with an individual or team log in.
· Follow the Guidance provided in the attachments or reach out for further assistance!
· For updates on your VRI bookings, please contact DAL VRI Appointments – dalvriappointments@dalanguages.co.uk
· If any team requires initial or further training on the portal, please reach out directly to Ebony-Mae.Julienne@dalanguages.co.uk

Attend Anywhere Information

We now have the capacity to offer Attend Anywhere (Near Me) video interpreting appointments in a variety of different languages in scenarios where telephone interpreting and face to face appointments are not appropriate.

If you would like to book an Attend Anywhere appointment please email interpretingservices@ggc.scot.nhs.uk giving us the following information:- Your name, department, contact details, Attend Anywhere waiting area link, time and date of appointment, expected duration of appointment and the name of the clinician and patient.

On the day of the appointment the interpreter will be available in the waiting area and will identify themselves as “interpreter” and should be invited into the call prior to the patient.

For more information about Attend Anywhere appointments please do not hesitate to contact the interpreting department on 0141 347 8811.

Additional Resources
Direct Patient Access to Interpreting Service

Patients can now access the telephone interpreting service to contact any NHSGGC service.

For example, patients can use the telephone interpreting service to make an appointment with their GP, discuss medications with their Pharmacy, book a Maternity appointment or contact NHS 24.

An information leaflet is available in multiple languages. It explains how to use the service by calling or by using a mobile app. It provides codes specific to NHSGGC services so can only be used for this purpose.

Contact Us

Location

NHSGGC Staffbank
Dalnair Street
West Glasgow ACH
Yorkhill Glasgow
G3 8SJ

Opening Hours

  • Monday to Sunday, 8.00am to 4.00pm
  • Closed Christmas Day and New Year Day

Interpreting Services Contact Numbers

Contact Centre

Telephone: 0141 347 8811

Contact Centre Team Lead

Andrew Stewart
Telephone: 0141 278 2679
Email: Andrew.Stewart2@ggc.scot.nhs.uk

Contact Centre Supervisor

Laura Traquair
Telephone: 0141 278 2677
Email: Laura.Traquair@ggc.scot.nhs.uk

Equality and Human Rights Manager

Jac Ross
Telephone: 0141 201 4825
Email: Jac.Ross@ggc.scot.nhs.uk

Complaints / Feedback Form

If you wish to raise any issues experienced with the interpreting services provided by DA Languages to NHS Greater Glasgow & Clyde, please complete appropriate form below:

Face to Face Interpreter complaint form

Telephone Interpreter complaint form

The West of Scotland Research Ethics Service forms part of the UK wide NHS research ethics service (https://www.hra.nhs.uk/) and applications can be reviewed from across the UK.  Applicants are free to apply to any suitably flagged REC in the UK although a local REC is advised.  The applicant should book a slot that they are able to attend.  The meetings are generally held remotely and instructions for joining the meeting are sent out ahead of time.

The central West of Scotland office is manned by four Research Ethics Committee Managers and Assistants who cover the four West of Scotland Research Ethics Committees.

A list of all contact details and the meeting and submission dates can be found here:   https://www.hra.nhs.uk/about-us/committees-and-services/res-and-recs/search-research-ethics-committees/

In Scotland the REC Service is managed regionally across four Health Boards.  The Health Board is the appointing authority for each REC.  All NHS RECs in the UK work within the guidelines detailed in Governance Arrangements for Research Ethics Committees (20th July 2021)   https://www.hra.nhs.uk/planning-and-improving-research/policies-standards-legislation/governance-arrangement-research-ethics-committees/

The role of RECs

The Role of NHS Research Ethics Committees (RECs)

NHS RECs safeguard the rights, safety, dignity and well-being of people participating in research in the National Health Service. They review applications for research and give an opinion about the proposed participant involvement and whether the research is ethical. NHS RECs are entirely independent of research sponsors (that is, the organisations funding and hosting the research) and investigators. This enables them to put participants at the centre of their research. Each year, NHS RECs review around 6,000 research applications. On average, they give an opinion in less than 30 days: well within the maximum allowance of 60 days. Proportionate Review studies are reviewed within a maximum of 21 days.

REC Membership

Each Research Ethics Committee (REC) consists of between seven and 18 volunteer members. At least one-third of the members must be ‘lay’. Lay members are people whose main personal or professional interest is not in a medical research area. The remainder of the committee are expert members, who are specialists including doctors, other healthcare professionals and academics.  Membership also includes a category known as ‘lay plus’. This category excludes anyone who has been involved in clinical research other than as a participant. REC members often have the sort of experience which will be useful in scrutinising the ethical aspects of a research proposal. For example, they might be patients, members of the public, nurses, GPs, hospital doctors, statisticians, pharmacists and academics, as well as people with specific ethical expertise gained through a legal, philosophical or theological background.

Interested in becoming a member of an NHS REC?

Please get in touch with us and we can send you further details and let you know of any local vacancies available. All NHS RECs are established by the UK Health Departments for the purpose of reviewing research applications that fall within our remit as set out in GAfREC.

Different types of REC

There are two main types of RECs:

Recognised RECs

These are recognised by the United Kingdom Ethics Committee Authority (UKECA) for the review of clinical trials of investigational medicinal products (CTIMPs), in accordance with The Medicines for Human Use (Clinical Trials) Regulations.  

Authorised RECs

Established under GAfREC but not recognised by UKECA.  Authorised RECs can review most research that is not a CTIMP.   

Many RECs are fagged to look at particular types of research and these flags can be seen here;  https://www.hra.nhs.uk/about-us/committees-and-services/res-and-recs/search-research-ethics-committees/

During the online booking process you will be directed to an appropriately flagged REC if this is required; https://www.hra.nhs.uk/about-us/committees-and-services/online-booking-service/

In the West of Scotland we have one Recognised REC and three Authorised RECs 

 Information for applicants

Information to help you define if your research project requires review by a Research Ethics Committee can be found here

Research Application Submission

All researchers wishing to undertake a piece of research within the NHS are required to complete an IRAS form. All guidance and information is contained within the site to allow completion of the IRAS form.

Once the application is ready for submission i.e. complete with electronic authorisations etc.  Please follow the current guidance on online submission; https://www.hra.nhs.uk/about-us/committees-and-services/online-booking-service/

Once you have uploaded all of the study documentation the REC Manager will check and validate the submission.  The REC Manager will then issue a validation letter indicating the date and time of the Ethics Meeting and inviting the investigator to attend.  The dates and times of all ethics meetings can be found here: https://www.hra.nhs.uk/about-us/committees-and-services/res-and-recs/search-research-ethics-committees/

After the meeting the investigator will receive a letter within 10 working days stating the outcome which will be one of four possible decisions:

  • Final opinion – favourable or unfavourable
  • Provisional opinion – with request for further information, clarification or revision
  • No opinion – gone to referee for consultation before opinion given

The national ethics service allows 60 days from the submission of the application to final opinion. Clear guidance is given within the IRAS website for researchers who wish to make an amendment to their application after approval or add extra sites.

Contacts and committee details

Contacts and committee details  (dates can vary due to public holidays always check on HRA website)

Committee DetailsMeetsContacts
West of Scotland Research Ethics Committee 1 WoSREC 1 Recognised Type III Flags: CTIMPs Paediatrics Phase I Patients1st Tuesday of the month 9am-12pm
WestofScotland.ResearchEthicsCommittee1@ggc.scot.nhs.uk
West of Scotland Research Ethics Committee 3 WoSREC3 Authorised Flags: QualitativeResearch 4th Thursday of the month, 2-5pm WestofScotland.ResearchEthicsCommittee3@ggc.scot.nhs.uk
West of Scotland Research Ethics Committee 4 WoSREC4 Authorised Flags: Device Trials, Tissue Banks, Research Databases & Paediatrics1st Friday of each month 12-3pm WestofScotland.ResearchEthicsCommittee4@ggc.scot.nhs.uk
West of Scotland Research Ethics Committee 5 WoSREC5 Authorised Flags: Paediatrics 3rd Wednesday of each month 2-5pm WestofScotland.ResearchEthicsCommittee5@ggc.scot.nhs.uk

Any queries regarding the service or whether an application requires ethical review should be directed to the Scientific Officer / Ethics Manager – Dr Judith Godden 

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March 2022

Update from Non Medical Prescribing team

Wound management: Discontinuation of  AQUACEL® Ag and AQUACEL® Ag Extra™ dressings and replacement with Aquacel Ag +

In theory no action should be required since previous notification of this has been sent out. However we do continue to note prescribing activity with old non formulary dressing titles prescribed.

 Wound Formulary

Prescribing implications (apart from loss of rebates)

  • “Ordinary” Aquacel flat dressings (not ribbon) are discontinued and Aquacel Extra is the only one available. This information has previously been circulated and should be widely known. We do see this starting to be reflected in prism data.
  • Aquacel Ag as noted is being discontinued and the only range will be formulary Aquacel Ag+ Extra.
  • Over this year as transition takes place clinicians should try not to inadvertently miss out the all-important “+” sign for silver products!  If not prescribed accurately (attached) this could result in the pharmacists contacting NMP to inform them the product has been discontinued and asking for an alternative. This will may cause confusion and risk delays in patients commencing treatment.
  • FYI the “extra” part accounts for greater absorbency potential and sequestering proteases – whereas the  “+” sign for Ag range denotes surfactant has been included.

Please click on the relevant box below to directly access the information.

Prescribing Support

In each of the localities within Glasgow City HSCP, there are support groups available to community nurses who hold the V100, V150 or V300 prescribing qualifications.  Please see the main contact below for each location and feel free to email them to ask for dates and times of meetings you will be able to link in to for support and guidance.

Our Service

The NHS Greater Glasgow and Clyde Nursing and Midwifery Staff Bank teams are here to help when there are planned, or unplanned, shortfalls in the levels of nursing and midwifery staff.

We provide registered and non-registered nursing and midwifery staff to our hospital wards, outpatient clinics, health centres and community settings. The Nurse Bank has approximately 15,000 temporary staff providing shift cover 24/7, 365 days a year.

Bank workers are registered with NHSGGC Nursing & Midwifery Staff Bank and are available to fill short-term shortfalls in manpower resource. The service helps to provide safe, effective, person-centred care for patients across Glasgow and Clyde.

What we do

The Nursing and Midwifery Staff Bank service provides a central booking, recruitment and management service for NHSGGC. The Staff Bank Service provides a critical link between NHSGGC bank workers and frontline health care professionals commissioning staffing requests for their services.

How to contact NHS Greater Glasgow and Clyde Staff Bank

Location

NHSGGC Staffbank
Dalnair Street
West Glasgow ACH
Yorkhill Glasgow
G3 8SJ

Nursing & Midwifery, Recruitment and Pay Enquires

Opening Hours

Staff Bank

Monday to Sunday – 8.00am to 8:30pm
Closed Christmas Day and New Year Day

Recruitment and Pay Enquires

  • Monday to Friday – 9.00am – 5.00pm
  • Closed all public holidays

Telephone Options

  • Our contact number for all enquires is 0141 278 2555.

Staff Bank Contact Numbers

Contact Centre

  • Telephone: 0141 278 2555

Contact Centre Team Lead

Kelly Smith
Telephone: 0141 278 2640
Email: Kelly.Smith2@ggc.scot.nhs.uk

Contact Centre Team Lead

Andrew Stewart
Telephone: 0141 278 2595
Email: Andrew.Stewart2@ggc.scot.nhs.uk

Contact Centre Supervisor

Laura Traquair
Telephone: 0141 278 2677
Email: Laura.Traquair@ggc.scot.nhs.uk

Contact Centre Supervisor

David Dougan
Telephone: 0141 278 2566
Email: David.Dougan@ggc.scot.nhs.uk

Contact Centre Manager

Neil McGhie
Telephone: 0141 278 2656
Email: Neil.McGhie@ggc.scot.nhs.uk

Nurse Manager

Karen McCoubrey
Email: Karen.McCoubrey@ggc.scot.nhs.uk

Nurse Manager

Carol Allison
Email: Carol.Allison@ggc.scot.nhs.uk

Nurse ‘Manager

Julia O’Neill
Email: Julia.O’Neill@ggc.scot.nhs.uk

Pay Enquiries

Payroll Cut Off Deadline

The BankStaff system for NHS Greater Glasgow and Clyde Staff Banks was introduced in 1st July 2017 .

Bank workers timesheets are required to be completed electronically, and authorisers are required to confirm the shift has been worked and then finalise the timesheet on the system, to allow the shift to be released for payment.

The payroll cut off for electronic time sheets authorisation is now 12.00pm on Friday.

All shifts which start before midnight on the Thursday must be signed off for payment before 12 noon on a Friday to ensure the bank workers receive payment the following Friday.

Thursday night shifts can now be paid the following Friday i.e:

Shift: Thursday Night shift 7.30pm to 7.30am

If signed-off by Friday midday will be paid the following Friday.

Payroll Cut Off Deadline (Easter 2024)

WeekShifts WorkedShifts to be signed off not later thanPayment Date
52                                                                          15/03/24 –
20/03/24
12pm on Thursday 21st March28/03/2024
5321/03/24 – 25/03/2412pm on Tuesday 26th March05/04/2024
126/03/24 – 04/04/2412pm on Friday 05th April12/04/2024

Rates of pay

If you are a Band 2 member of staff you will be paid the below hourly rates depending on what point of the payscale you are placed on:

Points 00 & 01 = £23,362 (£12.11 per hour)

Points 02, 03, 04 & 05 = £25,368 (£13.15 per hour)

For any hours you work that are classified as Saturday, Night or Unsocial, you will be paid an extra 44% for those hours on top of your basic rate of pay.  These will be shown separately on your payslip for that week.

For any hours you work that are classified as Sunday or Public Holiday, you will be paid an extra 88% for those hours on top of your basic rate of pay.  These will also be shown separately on your payslip for that week.

If you are a Band 3 member of staff you will be paid the below hourly rates depending on what point of the payscale you are placed on:

Points 00 & 01 = £25,468 (£13.20 per hour)

Points 02, 03, 04, 05 & 06 = £27,486 (£14.25 per hour)

For any hours you work that are classified as Saturday, Night or Unsocial, you will be paid an extra 37% for those hours on top of your basic rate of pay.  These will be shown separately on your payslip for that week.

For any hours you work that are classified as Sunday or Public Holiday, you will be paid an extra 74% for those hours on top of your basic rate of pay.  These will also be shown separately on your payslip for that week.

If you are a Band 5 member of staff you will be paid the below hourly rates depending on what point of the payscale you are placed on:

Points 00 & 01 = £30,229 (£15.67 per hour)

Points 02 & 03= £32,300 (£16.74 per hour)

Points 04, 05, 06 & 07 = £37,664 (£19.52 per hour)

For any hours you work that are classified as Saturday, Night or Unsocial, you will be paid an extra 30% for those hours on top of your basic rate of pay.  These will be shown separately on your payslip for that week.

For any hours you work that are classified as Sunday or Public Holiday, you will be paid an extra 60% for those hours on top of your basic rate of pay.  These will also be shown separately on your payslip for that week.

These annual salary value are re-assessed by the Government in April of each year.

News & Events
Frequently Asked Questions
Conditions of Nursing & Midwifery Registration

Question: I am looking to travel abroad for six months of the year, can I stay on the Nurse Bank?
Answer: No, if you are not going to be available to undertake shifts you must advise the Staff Bank

Question: Can I refuse to move wards/site from the ward/site I was originally booked for?
Answer: No, once a Bank worker has accepted and agreed to undertake a shift there is an obligation to work with the local management team in delivering patient care. This may involve being redeployed to other areas.

Question: I have just found out that I am pregnant, is there anything I need to do?
Answer: Yes, For Bank only workers, you must contact a Nurse Manager to arrange a meeting
For substantive post holders, you must advise the Staff Bank the dates when your maternity leave starts and ends.

Question: What happens when I am off sick?
Answer: Inform Staff Bank at the earliest opportunity. If your sickness will last longer than 3 days and up to 7 days you should submit a Self Certificate Form (SC2). If your sickness will last for 7 days+ then you should submit a Fit note to the Staff Bank.

Question: Will I get paid when I am off sick?
Answer: In certain circumstances, a Bank worker may be eligible for statutory sick pay

Question: Will I be paid when I am on jury duty?
Answer: The nature of bank work is such that no payment would be made by NHS Greater Glasgow and Clyde (the Board) to any bank worker when on jury duty.

Question: How do I claim my Annual Leave?
Answer: Telephone the Staff Bank Contact Centre

Question: How long does an internal application take to process?
Answer: Normally 10 to14 days providing your paperwork is accurately and timeously completed.

Question: How often do you recruit?
Answer: NHSGGC Staff Bank is regularly recruiting, please check Scottish Health on the Web for current campaigns.

Information for Service Users

Question: What is the deadline for signing off bank staff shifts that have been worked in my ward?
Answer: All worked shifts must be signed off on Bank Staff before the 12.00pm deadline on a Friday to ensure payment for the following Friday.

Question: How do I request a booking for my Ward?
Answer: All bookings should be requested via the Bank Staff booking system.

Question: How much notice should I give when requesting a shift?.
Answer: Providing the contact centre with as much notice as possible increases opportunity to successfully fill the shift.

Question: How do I cancel a booking request that is no longer needed at ward level?.
Answer: Contact the Staff Bank Contact Centre on 0141 278 2555 and inform them of the Cancellation. When cancelling a filled request you must give 4 hours notice before start of shift.

Information for Bank Staff

Question: How do I book my bank shifts?
Answer: Refer to Employee Online link below, or Contact the Staffbank Contact Centre on 0141 278 2555 and give them your availability dates for work. The Call handler will check to see what shifts are available on these dates and offer them to you. The more flexible you are the more work we will be able to offer you.

Question: How do I request Annual Leave?
Answer: Annual leave can be requested by email. Please see Important Information link for details on how to request annual leave. for More Info please click here

Question: Can I work a bank shift if I am on annual leave from my substantive post?
Answer: Yes.

N.B Bank workers who have a substantive post must take annual leave from both substantive and bank post at the same time for 5.6 weeks/210 hours of the Annual Leave year.

Question: Can I change a booked shift for another shift elsewhere?.
Answer: No, once you have committed to a shift the Staffbanks expectation is that you complete the booked shift. If the move is because of a specific skill then it is considered and discussed with the nurse in charge locally.

Question: Can I refuse to move wards/site from the ward/site I was originally booked for?.
Answer: No, once a bank worker has accepted and agreed to undertake a shift there is an obligation to work with the local management team in delivering patient care. This may involve being redeployed to other areas.

Question: What happens if I need to cancel my shift?
Answer: The Bank worker must inform the Staff bank Contact Centre with a minimum of 12 hours notice of cancellation of a shift. If a shift is cancelled within 12 hours notice then this is recorded under our attendance management policy.

Professional Nursing & Governance
Staff Bank Recruitment

Come and Join the Staff Bank Service

We are welcoming internal applications for both nursing and non-nursing role’s with NHS Greater Glasgow and Clyde’s Nursing and Midwifery Bank. With a wide variety of flexible shifts across both acute and community services we would be delighted to hear from you. More information and our online application is available through the links below.

Joining NHSGGC Staff Bank

The process for recruiting both registered and non-registered nurses and midwives to NHSGGC Nursing and Midwifery Staff Bank follows the same robust recruitment and selection processes as required for substantive posts.

To register with the Staff Bank there is both an internal and external process.

Internal Applications

Nursing and Midwifery staff that hold a permanent post within NHS Greater Glasgow and Clyde are permitted to join the Staff Bank through the internal application process, by virtue of existing employment, in a nursing role, with NHS Greater Glasgow and Clyde.

This is on the basis that as bank workers they are fully supported by their substantive line manager in delivering high standards of care to patients within their bank role. Before completing and signing the reference managers acting as the individuals sponsor should consider the suitability of the individual to undertake bank work i.e. relevant mandatory training and competency.  

Bank workers planning to leave substantive employment within the organisation e.g. retirement and wish to continue to undertake bank shifts will no longer have sponsorship from their line manager and therefore no means for the bank nurse’s competence to be assessed within the responsibilities of the role and job description. 

Bank workers wishing to continue to undertake shifts when no longer substantively employed by NHS GGC will undergo a reassessment process to transfer managerial responsibility to Staff Bank Nurse Management.

It is important that the bank worker and their line manager inform the Staff Bank service of their intention to leave their substantive post at the earliest opportunity to allow the reassessment process which entails Occupational Health check, PVG assessment, mandatory training update and a satisfactory reference. NHSGGC Staff Bank advise they are notified a minimum of 3 months in advance of leaving.

External Applications

External applicants to the Nursing and Midwifery Staff Bank will be subject to NHS Greater Glasgow & Clyde recruitment and selection process, which adheres to NHS Scotland PIN Guidelines.

  • Application short listed in line with Pin guidelines
  • Short listed applicants interviewed
  • Successful interviewees are progressed subject to the following checking standards: Occupational Health Clearance, Criminal record checks and membership of the Protecting Vulnerable Groups (PVG) scheme, Employment history and 2 satisfactory reference checks, Verification of identity checks and right to work in UK checks.

All external recruitment is advertised on NHS Show Website.

Learning, Education & Training

In order to maintain registration with NHSGGC Staff Bank you are required to ensure that you complete all statutory and mandatory training.  

Focus on Policies and Procedures

As members of NHS Greater Glasgow Clyde Staff Bank Team, it is key that we are all committed to the core NHS values of: Care and Compassion, Dignity and Respect, Openness, Honesty, Responsibility, Quality and Teamwork and we use these values to guide us in all that we do.

It is important to maintain your knowledge and understanding of all NHSGGC Policies and Procedures. Please ensure that you are familiar with and follow the policies that are pertinent to your role and current scope of practice at all times.

To support you with this and maintaining these core values, each month we will focus on a different Policy or Procedure. This month we are featuring the following policies:

Please be aware that Policies and Procedures are updated from time to time, therefore it is important to regularly check for changes.

Important Information for all Nursing, Midwifery and Health Care Support Workers

Following a recent review of Nursing Documentation by NHSGGC Tissue Viability Team, the ABCD initiative to documentation is now being rolled out Board wide. Please read the information on the new approach.

Further information

COVID-19 Information

Annual Leave

Due to current circumstances it has been agreed that the normal maximum 37.5 hour carry over rule for annual leave will be waived and any untaken leave will be carried over to the next financial year. (Therefore if you still had 50 hours on the 31st March 2022, all of this has been carried over on the 1st April 2022)

Additionally, if you have booked annual leave, and wish to also take a bank shift,  then you will be able to do this with immediate effect. We will monitor usage of these to ensure that bank workers are taking regular breaks, as whilst we value your contribution, we also need to make sure you get rest.

Many thanks

The bank office team

COVID-19 Updated Briefings