Staff & Recruitment

NHS Greater Glasgow and Clyde is committed to ensure that everyone can access our services. Communication support is available for patients to enable our healthcare staff to provide safe and effective patient care. This is for all patients where English is not their first language and may need communication support in a health setting. This also includes people who are deaf, hard of hearing, blind or deafblind.

We have a range of services, and resources to support patients who require an interpreting service. We have our own in-house interpreters, sessional interpreters for spoken and sign language support, and a telephone interpreting service.

Phone: 0141 347 8811

Email: interpretingservices@ggc.scot.nhs.uk

Telephone Interpreting

Please note that the contact number and all codes for telephone interpreting are changing from 1^st April 2023

Telephone interpreting should now be used for all appointments under 46 minutes. This applies to all short appointments unless the patient has additional vulnerabilities, such as a cognitive impairment or hearing loss, or is a child over 2 years old.

DA Languages is our provider for telephone interpreting and can be accessed 24 hours per day, 7 days per week. You can contact the service by calling or via the app.

You will need a 6-digit department PIN for telephone interpreting and a one-off access code for the mobile app. If you do not yet know your new code:

• Acute sites
• All other sites – email: interpretingservice@ggc.scot.nhs.uk

Telephone

• Call: 0330 088 2443

Enter your 6-digit department PIN followed by the # key

Enter the 3-digit language code – download the full list

Press 1 for any interpreter, 2 for a male or 3 for a female interpreter

Tell the interpreter if your patient is with you, or if you need to contact the patient on another number. To call your patient, dial 9 followed by their phone number.

If the patient is with you, use your speaker phone to give the interpreter your first question/statement

Let the patient and interpreter know when you are finished the conversation

Leave feedback on interpreter at the end of the call. You will have 8 seconds to do this. From 1 (lowest rating) to 5 (highest rating).

If you have any issues, please press # at any time to connect to the operator.

Mobile App

Download the ILClient App free from your app store

Follow the short tutorial

Complete initial registration by clicking on ‘Register’. Registration is only required once per mobile device.

As part of the one off registration enter your name, email, mobile telephone number, Site Access Code and your 6-digit department PIN.

Log in to the App by entering your department PIN.

Once registered, you will remain logged in and when the App is opened, you will be always taken to the Interpreter Screen.

You can select preferred languages from the Favourite Language screen. Languages can be added or removed at any time from the Languages Screen. Access via the languages icon shown at the bottom of the screen.

Selects the language from the list and click the ‘Dial Interpreter’ button.

It is the responsibility of NHSGGC staff to provide interpreting support for patients using any of our healthcare services.

Telephone Interpreting

Please use telephone interpreting for all appointments under 46 minutes. This applies to all short appointments unless the patient has additional vulnerabilities, such as cognitive impairment or hearing loss, or is a child over 2 years old.

You can access telephone interpreting by calling or using the app.

Call: 0330 088 2443

Enter your 6-digit department PIN followed by the # key

Enter the 3-digit language code – download the full list

Press 1 for any interpreter, 2 for a male or 3 for a female interpreter

Tell the interpreter if your patient is with you, or if you need to contact the patient on another number. To call your patient, dial 9 followed by their phone number.

If the patient is with you, use your speaker phone to give the interpreter your first question/statement

Let the patient and interpreter know when you are finished the conversation

Leave feedback on interpreter at the end of the call. You will have 8 seconds to do this. From 1 (lowest rating) to 5 (highest rating).

If you have any issues, please press # at any time to connect to the operator.

Mobile App

Download the ILClient App free from your app store

Follow the short tutorial

Complete initial registration by clicking on ‘Register’. Registration is only required once per mobile device.

As part of the one off registration enter your name, email, mobile telephone number, Site Access Code and your 6-digit department PIN.

Log in to the App by entering your department PIN.

Once registered, you will remain logged in and when the App is opened, you will be always taken to the Interpreter Screen.

You can select preferred languages from the Favourite Language screen. Languages can be added or removed at any time from the Languages Screen. Access via the languages icon shown at the bottom of the screen.

Selects the language from the list and click the ‘Dial Interpreter’ button.

Face to Face Interpreting for Spoken Language or British Sign Language (BSL)

For appointments that contain very complex information, or where a patient is receiving bad news, face to face interpreters may be available. 

To request a face to face interpreter please click here

For same day/next day requests and cancellations please call 0141 347 8811.

The phone lines are open from 8.00am – 6.00pm Monday to Friday and 8.00am – 4.00pm Saturday and Sunday.

Out of hours

Face to face spoken 

Global Languages – 0141 429 3429

Face to Face BSL

Deaf Services Lanarkshire – 01236 604 808 and/or

Sign Language Interactions – 0333 344 7712

British Sign Language (BSL) Online Interpreting Service                                                                               

This online service allows you to communicate with your Deaf patients while waiting for a face to face interpreter to arrive, or during hospital stays when an interpreter is not always present.

Deafblind Communicators

Contact Deafblind Scotland on 0141 777 6111 (9.00am to 5.00pm, Monday to Friday)

Out of Hours, call 07715 421 388

Note takers and lip speaker for those who are hard of hearing can also be booked through the interpreting service.

We have a legal obligation to ensure that all patients are communicated with in a way they understand and that best meets their needs, including the use of accessible formats. Consider your target audience to ensure that the needs of equality groups have been taken into consideration.

The Equality and Human Rights Team (EHRT) hold the central budget for translations and other accessible formats. To request information in an alternative format, please download and complete the form and submit for approval (cleartoall@ggc.scot.nhs.uk).

Click here for: Requests For Translations And Accessible Formats Form

Urgent requests (within 4 days), such as appointment letters, clinical instructions or health records for a patient in active care, should be emailed directly to the EHRT (nuzhat.mirza@ggc.scot.nhs.uk). This form does not need to be completed for urgent requests.

We only translate information that has been produced by NHS Greater Glasgow and Clyde. If you need a translated version of a charity or Public Health Scotland publication, please indicate this on the form.

Please note, interpreters should be used to communicate information which is normally given verbally to English speaking patients; translated materials are for written materials only.

You can get advice on translation and accessible formats from the NHSGGC Equalities and Human Rights Team (0141 201 4560) or email: cleartoall@ggc.scot.nhs.uk.

It is the responsibility of NHS Greater Glasgow & Clyde staff to provide a BSL interpreter for Deaf patients attending any healthcare appointment.

Pre Planned Appointments

For all pre-planned appointments, please contact the interpreting services on 0141 347 8811. We will provide you with a booking reference number (BRN).  

Accident and Emergency / Out Of Hours   

To book a face to face interpreter for unplanned visits or out of hours please contact one of the following agencies – 

Face to Face BSL

Deaf Services Lanarkshire – 01236 604 808 and/or

Sign Language Interactions – 0333 344 7712

N.B We also provide an online interpreting service, enabling the patient to communicate with staff while waiting for a face to face interpreter to arrive.

The online service means that in an emergency, staff can quickly link up to an interpreter at any time – 24 hours a day, 7 days a week – and communicate with their patient.

It can also be used during hospital stays, when an interpreter is not available.

BSL Online is accessed through special laptops which come ready to use with simple instructions. Staff should contact the relevant departments to access the service.

For remote BSL interpreting please download the SignVideo app

Face to face spoken 

Global Languages – 0141 429 3429

Face to Face BSL

Deaf Services Lanarkshire – 01236 604 808 and/or

Sign Language Interactions – 0333 344 7712

Interpreting newsletter 29/02/24

Training Opportunity – How to Use the NHSGGC Interpreting Service.

In response to staff requests, further dates are now available for training sessions on How to Use the NHSGGC Interpreting Service.

It is the responsibility of NHSGGC staff to arrange interpreting support for patients using any of our healthcare services. It is therefore vital that staff know how to access the support available.

Our interpreting service provides a range of services and resources for patients whose first language is not English and who may need communication support in a health setting. Support is also available for patients who are Deaf, hard of hearing, blind or deafblind.

Training includes information on: how to use telephone interpreting; accessing BSL Online interpreting; booking face to face interpreters, requesting translations and direct patient access to telephone interpreting.

Sessions are being run via Microsoft Teams and dates are available from January onwards. To register or to find out more, please go to our web page.

Get in Touch

We are available to answer your calls from 8.00am to 8.30pm every day of the week on 0141 347 8811

Pre booked video remote interpreting

Pre booked video remote interpreting allows you to access spoken language interpreters via a video call. It can be used for short notice appointments, emergencies and for rare languages. Telephone interpreting is still NHS GGC’s preferred primary interpreting method.

Working with a video interpreter (PDF Download)

Raising a pre-booked VRI booking (PDF Download)

To book video remote interpreting

· Reach out to Ebony-Mae.Julienne@dalanguages.co.uk to get access to the DA Link portal
· Log onto DA Link portal – DA Link | Public | List (dalanguages.co.uk) either with an individual or team log in.
· Follow the Guidance provided in the attachments or reach out for further assistance!
· For updates on your VRI bookings, please contact DAL VRI Appointments – dalvriappointments@dalanguages.co.uk
· If any team requires initial or further training on the portal, please reach out directly to Ebony-Mae.Julienne@dalanguages.co.uk

We now have the capacity to offer Attend Anywhere (Near Me) video interpreting appointments in a variety of different languages in scenarios where telephone interpreting and face to face appointments are not appropriate.

If you would like to book an Attend Anywhere appointment please email interpretingservices@ggc.scot.nhs.uk giving us the following information:- Your name, department, contact details, Attend Anywhere waiting area link, time and date of appointment, expected duration of appointment and the name of the clinician and patient.

On the day of the appointment the interpreter will be available in the waiting area and will identify themselves as “interpreter” and should be invited into the call prior to the patient.

For more information about Attend Anywhere appointments please do not hesitate to contact the interpreting department on 0141 347 8811.

Please find below the links to additional resources:

• Interpreting Policy (Updated June 2023)
• How to Access Interpreting Support 
• Language Identification Pocket Card
• Language Identification Poster
• Tent Card

Patients can now access the telephone interpreting service to contact any NHSGGC service.

For example, patients can use the telephone interpreting service to make an appointment with their GP, discuss medications with their Pharmacy, book a Maternity appointment or contact NHS 24.

An information leaflet is available in multiple languages. It explains how to use the service by calling or by using a mobile app. It provides codes specific to NHSGGC services so can only be used for this purpose.

• Albanian
• Amharic
• Arabic
• Bengali
• Bulgarian
• Cantonese
• Czech
• Dari
• Farsi
• French
• Georgian
• Greek
• Hindi
• Hungarian
• Italian
• Krio
• Kurdish Sorani
• Latvian
• Lingala
• Lithuanian
• Mandarin
• Oromo
• Pashto
• Polish
• Portuguese
• Punjabi
• Romanian
• Russian
• Sinhalese
• Slovak
• Somali
• Spanish
• Swahili
• Tamil
• Tigrinya
• Turkish
• Ukrainian
• Urdu
• Vietnamese
• Yoruba

Location

NHSGGC Staffbank
Dalnair Street
West Glasgow ACH
Yorkhill Glasgow
G3 8SJ

Opening Hours

• Monday to Sunday, 8.00am to 4.00pm
• Closed Christmas Day and New Year Day

Interpreting Services Contact Numbers

Contact Centre

Telephone: 0141 347 8811

Email: INTERPRETINGSERVICE@ggc.scot.nhs.uk

Service Manager

Neil McGhie
Email: neil.mcghie@nhs.scot

Engagement Development Specialist

Nuzhat Mirza
Email: nuzhat.mirza@ggc.scot.nhs.uk

If you wish to raise any issues experienced with the interpreting services provided by DA Languages to NHS Greater Glasgow & Clyde, please complete appropriate form below:

Interpreter complaint form

The Role of NHS Research Ethics Committees (RECs)

NHS RECs safeguard the rights, safety, dignity and well-being of people participating in research in the National Health Service. They review applications for research and give an opinion about the proposed participant involvement and whether the research is ethical. NHS RECs are entirely independent of research sponsors (that is, the organisations funding and hosting the research) and investigators. This enables them to put participants at the centre of their research. Each year, NHS RECs review around 6,000 research applications. On average, they give an opinion in less than 30 days: well within the maximum allowance of 60 days. Proportionate Review studies are reviewed within a maximum of 21 days.

REC Membership

Each Research Ethics Committee (REC) consists of between seven and 18 volunteer members. At least one-third of the members must be ‘lay’. Lay members are people whose main personal or professional interest is not in a medical research area. The remainder of the committee are expert members, who are specialists including doctors, other healthcare professionals and academics.  Membership also includes a category known as ‘lay plus’. This category excludes anyone who has been involved in clinical research other than as a participant. REC members often have the sort of experience which will be useful in scrutinising the ethical aspects of a research proposal. For example, they might be patients, members of the public, nurses, GPs, hospital doctors, statisticians, pharmacists and academics, as well as people with specific ethical expertise gained through a legal, philosophical or theological background.

Interested in becoming a member of an NHS REC?

Please get in touch with us and we can send you further details and let you know of any local vacancies available. All NHS RECs are established by the UK Health Departments for the purpose of reviewing research applications that fall within our remit as set out in GAfREC.

There are two main types of RECs:

Recognised RECs

These are recognised by the United Kingdom Ethics Committee Authority (UKECA) for the review of clinical trials of investigational medicinal products (CTIMPs), in accordance with The Medicines for Human Use (Clinical Trials) Regulations.  

Authorised RECs

Established under GAfREC but not recognised by UKECA.  Authorised RECs can review most research that is not a CTIMP.   

Many RECs are fagged to look at particular types of research and these flags can be seen here;  https://www.hra.nhs.uk/about-us/committees-and-services/res-and-recs/search-research-ethics-committees/

During the online booking process you will be directed to an appropriately flagged REC if this is required; https://www.hra.nhs.uk/about-us/committees-and-services/online-booking-service/

In the West of Scotland we have one Recognised REC and three Authorised RECs 

 Information for applicants

Information to help you define if your research project requires review by a Research Ethics Committee can be found here

All researchers wishing to undertake a piece of research within the NHS are required to complete an IRAS form. All guidance and information is contained within the site to allow completion of the IRAS form.

Once the application is ready for submission i.e. complete with electronic authorisations etc.  Please follow the current guidance on online submission; https://www.hra.nhs.uk/about-us/committees-and-services/online-booking-service/

Once you have uploaded all of the study documentation the REC Manager will check and validate the submission.  The REC Manager will then issue a validation letter indicating the date and time of the Ethics Meeting and inviting the investigator to attend.  The dates and times of all ethics meetings can be found here: https://www.hra.nhs.uk/about-us/committees-and-services/res-and-recs/search-research-ethics-committees/

After the meeting the investigator will receive a letter within 10 working days stating the outcome which will be one of four possible decisions:

• Final opinion – favourable or unfavourable
• Provisional opinion – with request for further information, clarification or revision
• No opinion – gone to referee for consultation before opinion given

The national ethics service allows 60 days from the submission of the application to final opinion. Clear guidance is given within the IRAS website for researchers who wish to make an amendment to their application after approval or add extra sites.

Contacts and committee details  (dates can vary due to public holidays always check on HRA website)

Any queries regarding the service or whether an application requires ethical review should be directed to the Scientific Officer / Ethics Manager – Dr Judith Godden 

The Nursing and Midwifery Staff Bank service provides a central booking, recruitment and management service for NHSGGC. The Staff Bank Service provides a critical link between NHSGGC bank workers and frontline health care professionals commissioning staffing requests for their services.

Location

NHSGGC Staffbank
Admin Building
Gartnavel Royal Hospital
Glasgow
G12 0XH

Nursing & Midwifery, Recruitment and Pay Enquires

• Telephone: 0141 278 2555
• Email: staff.bank@ggc.scot.nhs.uk

Opening Hours

Staff Bank

Monday to Sunday – 8.00am to 8:30pm
Closed Christmas Day and New Year Day

Recruitment and Pay Enquires

• Monday to Friday – 9.00am – 5.00pm
• Closed all public holidays

Telephone Options

• Our contact number for all enquires is 0141 278 2555.

Staff Bank Contact Numbers

Contact Centre

• Telephone: 0141 278 2555

Contact Centre Team Lead

Kelly Smith
Telephone: 0141 278 2640
Email: Kelly.Smith2@ggc.scot.nhs.uk

Contact Centre Supervisor

Laura Traquair
Telephone: 0141 278 2677
Email: Laura.Traquair@ggc.scot.nhs.uk

Contact Centre Supervisor

David Dougan
Telephone: 0141 278 2566
Email: David.Dougan@ggc.scot.nhs.uk

Contact Centre Manager

Neil McGhie
Telephone: 0141 278 2656
Email: Neil.McGhie@ggc.scot.nhs.uk

Nurse Manager

Karen McCoubrey
Email: Karen.McCoubrey@ggc.scot.nhs.uk

Nurse Manager

Carol Allison
Email: Carol.Allison@ggc.scot.nhs.uk

Nurse ‘Manager

Julia O’Neill
Email: Julia.O’Neill@ggc.scot.nhs.uk

Payroll Cut Off Deadline

The BankStaff system for NHS Greater Glasgow and Clyde Staff Banks was introduced in 1^st July 2017 .

Bank workers timesheets are required to be completed electronically, and authorisers are required to confirm the shift has been worked and then finalise the timesheet on the system, to allow the shift to be released for payment.

The payroll cut off for electronic time sheets authorisation is now 12.00pm on Friday.

All shifts which start before midnight on the Thursday must be signed off for payment before 12 noon on a Friday to ensure the bank workers receive payment the following Friday.

Thursday night shifts can now be paid the following Friday i.e:

Shift: Thursday Night shift 7.30pm to 7.30am

If signed-off by Friday midday will be paid the following Friday.

Payroll Cut Off Deadline (December 2024)

Week	Shifts Worked	Shifts to be signed off not later than	Payment Date
37	06/12/24 – 10/12/24	12pm on Wednesday 11th Dec	20/12/2024
38	11/12/24 – 17/12/24	12pm on Wednesday 18th Dec	27/12/2024
39	18/12/24 – 23/12/24	12pm on Tuesday 24th Dec	03/01/2025
40	24/12/24 – 02/01/25	12pm on Friday 03rd Jan	10/01/2025

Rates of pay

If you are a Band 2 member of staff you will be paid the below hourly rates depending on what point of the payscale you are placed on:

Points 00 & 01 = £23,362 (£12.11 per hour)

Points 02, 03, 04 & 05 = £25,368 (£13.15 per hour)

For any hours you work that are classified as Saturday, Night or Unsocial, you will be paid an extra 44% for those hours on top of your basic rate of pay.  These will be shown separately on your payslip for that week.

For any hours you work that are classified as Sunday or Public Holiday, you will be paid an extra 88% for those hours on top of your basic rate of pay.  These will also be shown separately on your payslip for that week.

If you are a Band 3 member of staff you will be paid the below hourly rates depending on what point of the payscale you are placed on:

Points 00 & 01 = £25,468 (£13.20 per hour)

Points 02, 03, 04, 05 & 06 = £27,486 (£14.25 per hour)

For any hours you work that are classified as Saturday, Night or Unsocial, you will be paid an extra 37% for those hours on top of your basic rate of pay.  These will be shown separately on your payslip for that week.

For any hours you work that are classified as Sunday or Public Holiday, you will be paid an extra 74% for those hours on top of your basic rate of pay.  These will also be shown separately on your payslip for that week.

If you are a Band 5 member of staff you will be paid the below hourly rates depending on what point of the payscale you are placed on:

Points 00 & 01 = £30,229 (£15.67 per hour)

Points 02 & 03= £32,300 (£16.74 per hour)

Points 04, 05, 06 & 07 = £37,664 (£19.52 per hour)

For any hours you work that are classified as Saturday, Night or Unsocial, you will be paid an extra 30% for those hours on top of your basic rate of pay.  These will be shown separately on your payslip for that week.

For any hours you work that are classified as Sunday or Public Holiday, you will be paid an extra 60% for those hours on top of your basic rate of pay.  These will also be shown separately on your payslip for that week.

These annual salary value are re-assessed by the Government in April of each year.

NHSGGC Staff Bank Newsletter

• Short notice cancellation update – November 2024

Previous Newsletters

• Newsletter September 2024
• Newsletter August 2024
• Newsletter July 2024
• Newsletter June 2024
• Newsletter May 2024
• Newsletter April 2024
• Newsletter March 2024
• Newsletter February 2024
• Newsletter January 2024
• Newsletter December 2023
• Newsletter November 2023
• Newsletter October 2023
• DNA (Did not attend) newsletter September 2023

• Information on Professional Nursing and Governance
• Information on NHSGGC Nursing and Midwifery Bank Operational Protocol
• NHSGGC Staff Bank Incident form

Come and Join the Staff Bank Service

We are welcoming internal applications for both nursing and non-nursing role’s with NHS Greater Glasgow and Clyde’s Nursing and Midwifery Bank. With a wide variety of flexible shifts across both acute and community services we would be delighted to hear from you. More information and our online application is available through the links below.

• Internal nursing staff (Band 2) who wish to join the bank
• Internal nursing staff (Band 5) who wish to join the bank
• Internal staff who are currently in non-nursing roles who wish to join to the bank as a Band 2 HCSW

Joining NHSGGC Staff Bank

The process for recruiting both registered and non-registered nurses and midwives to NHSGGC Nursing and Midwifery Staff Bank follows the same robust recruitment and selection processes as required for substantive posts.

To register with the Staff Bank there is both an internal and external process.

Internal Applications

Nursing and Midwifery staff that hold a permanent post within NHS Greater Glasgow and Clyde are permitted to join the Staff Bank through the internal application process, by virtue of existing employment, in a nursing role, with NHS Greater Glasgow and Clyde.

This is on the basis that as bank workers they are fully supported by their substantive line manager in delivering high standards of care to patients within their bank role. Before completing and signing the reference managers acting as the individuals sponsor should consider the suitability of the individual to undertake bank work i.e. relevant mandatory training and competency.  

Bank workers planning to leave substantive employment within the organisation e.g. retirement and wish to continue to undertake bank shifts will no longer have sponsorship from their line manager and therefore no means for the bank nurse’s competence to be assessed within the responsibilities of the role and job description. 

Bank workers wishing to continue to undertake shifts when no longer substantively employed by NHS GGC will undergo a reassessment process to transfer managerial responsibility to Staff Bank Nurse Management.

It is important that the bank worker and their line manager inform the Staff Bank service of their intention to leave their substantive post at the earliest opportunity to allow the reassessment process which entails Occupational Health check, PVG assessment, mandatory training update and a satisfactory reference. NHSGGC Staff Bank advise they are notified a minimum of 3 months in advance of leaving.

External Applications

External applicants to the Nursing and Midwifery Staff Bank will be subject to NHS Greater Glasgow & Clyde recruitment and selection process, which adheres to NHS Scotland PIN Guidelines.

• Application short listed in line with Pin guidelines
• Short listed applicants interviewed
• Successful interviewees are progressed subject to the following checking standards: Occupational Health Clearance, Criminal record checks and membership of the Protecting Vulnerable Groups (PVG) scheme, Employment history and 2 satisfactory reference checks, Verification of identity checks and right to work in UK checks.

All external recruitment is advertised on NHS Show Website.

In order to maintain registration with NHSGGC Staff Bank you are required to ensure that you complete all statutory and mandatory training.  

Focus on Policies and Procedures

As members of NHS Greater Glasgow Clyde Staff Bank Team, it is key that we are all committed to the core NHS values of: Care and Compassion, Dignity and Respect, Openness, Honesty, Responsibility, Quality and Teamwork and we use these values to guide us in all that we do.

It is important to maintain your knowledge and understanding of all NHSGGC Policies and Procedures. Please ensure that you are familiar with and follow the policies that are pertinent to your role and current scope of practice at all times.

To support you with this and maintaining these core values, each month we will focus on a different Policy or Procedure. This month we are featuring the following policies:

• NHSGGC Safe and Secure handling of Medicines in Hospital Wards, Theatres and Departments, v2008
• NHSGGC Administration of Intravenous (IV) medicines and Flush Policy v2021
• NHSGGC Acute Division Patient Identification Band Policy v2015
• NHS 21; Policy and Procedures for the safe identification of patients replaces v 2.0
• NHSGGC Safe and Secure handling of Medicines in Primary Care, V2 September 2014

Please be aware that Policies and Procedures are updated from time to time, therefore it is important to regularly check for changes.

Important Information for all Nursing, Midwifery and Health Care Support Workers

Following a recent review of Nursing Documentation by NHSGGC Tissue Viability Team, the ABCD initiative to documentation is now being rolled out Board wide. Please read the information on the new approach.

Further information

• Acute Services – Tissue Viability Service – Acute Division Homepage (scot.nhs.uk)
• Community Services – Pressure Ulcer Prevention – NHSGGC

Annual Leave

Due to current circumstances it has been agreed that the normal maximum 37.5 hour carry over rule for annual leave will be waived and any untaken leave will be carried over to the next financial year. (Therefore if you still had 50 hours on the 31st March 2022, all of this has been carried over on the 1st April 2022)

Additionally, if you have booked annual leave, and wish to also take a bank shift,  then you will be able to do this with immediate effect. We will monitor usage of these to ensure that bank workers are taking regular breaks, as whilst we value your contribution, we also need to make sure you get rest.

Many thanks

The bank office team

COVID-19 Updated Briefings

• Bank workers communication 25th March 2020

The three Workforce Plans focus on Medical and Dental workforce issues and will form part of an overarching plan which will include other elements of the Acute workforce including Nursing and Midwifery, Allied Health Professionals and all other NHS staff groups. Significant work has already been undertaken in Nursing and Midwifery in identifying the workforce challenges with further work for AHP staff and non-clinical roles underway. All workforce plans will form part of a comprehensive Board Workforce Plan and link to National workforce plans.

The Acute Services Medical Workforce Plan describes the current medical workforce challenges facing the Acute Division in delivering clinical services in 2017/2018. The plan takes into consideration key Acute Strategy documents including the Acute Division Delivery Plan and Strategy for Acute Services.

The Mental Health Services Medical Workforce Plan provides a summary of the workforce data across Mental Health services within Partnerships. The document references the Royal College of Psychiatrists recommendations for a standard workforce model, which has been developed and applied for Medical Staffing, and this work is the first step in being able to develop such a model within NHSGGC. NB – a link will be added to access the plan on publication (Autumn 2017)

The Oral Health (Dentist) Workforce Plan focuses on the need to support our current workforce to meet future service needs. The workforce plan contains a series of actions designed to initiate the changes required to create a workforce with the capacity and capabilities required to meet future needs. The workforce plan focuses on Dentists working within Acute Secondary Care Dental Services and the Public Dental Service (PDS) i.e. direct employees of the Board. NB – a link will be added to access the plan on publication (Autumn 2017) 

While each of the plans reflects the specific needs of the service area they cover some of the common themes include:

• Medical staff recruitment and retention
• Creating a stable medical workforce by reducing medical locum usage;
• Developing the current and future medical workforce ensuring access to clinical skills, training and leadership development for clinical leaders;
• Improving medical workforce productivity through application of the allocate job planning tool and review of EPAs across the Acute Division;
• The ageing medical workforce and the impact of this changing demographic for the future medical workforce;
• Shared Services and how this will impact on the future Medical Workforce.

The NHS Scotland Workforce Planning Community Website was established in 2015 for use by the NHS Scotland Workforce Planning and Human Resources community; however it also contains information which may be useful to:-

• NHS staff who are not operational workforce planners but need to be aware of the importance of workforce planning their own services to meet the workforce, service and financial challenges of the future.
• Ad-hoc visitors from partner agencies who want to obtain information on workforce planning in NHS Scotland.

The site has been designed to allow visitors to quickly access information on workforce planning. Most of the site is open and you do not have to be a member of the Community to access information; however access is restricted to certain pages which are appropriate for NHS Scotland National Workforce Planning Forum members only (this may restrict some search functionality).

Using this site will allow you to:-

• Identify workforce planning contacts in each of the NHS Scotland Territorial and Special Health Boards and access workforce planning documents.
• Understand background information on workforce planning and how it integrates into service delivery and financial planning.
• Understand the context in which workforce planning sits within overall NHS Scotland.
• Obtain additional information on the Skills for Health “Six Steps Methodology to Integrated Workforce Planning” (which is used across NHS Scotland) and how it can be best utilised as part of a workforce planning process.
• Develop an awareness of the importance of good workforce data and information to inform the planning process.
• Secure details of and links to recent workforce planning activities within NHS Job Families and Care Groups.
• Understand how to access a variety of support tools and useful links.

The “Six Steps Methodology to Integrated Workforce Planning” has been designed by Skills for Health as a practical approach to planning that ensures you have a workforce of the right size with the right skills and competences.

The Six Steps methodology is used by the NHS across all four countries in the United Kingdom and is also used by a number of social care providers.

Use of the Six Steps methodology within NHS Scotland was noted in the revised workforce planning guidance published in CEL 32 (2011). The Methodology identifies those elements that should be in any workforce plan, taking into account the current and future demand for services, the local demographic situation and the impact on other services, while working to within you define budget. Using the Six Steps provides you with a tool which will:

• Establish a systematic practical approach that supports the delivery of quality patient care, productivity and efficiency
• Ensure closer integration between NHS Boards and social care providers in planning the wider workforce.
•  Identify the key learning and educational needs of the existing and future workforce, the evidence of which will inform national education and training requirements
• Ensure that in developing workforce plans they support corporate goals and objectives
• Ensure that workforce planning decisions taken are sustainable and realistic
• a scalable approach, from small wards plans to large organisations

The Six Steps are:

• Step 1: Defining the plan
• Step 2: Mapping service change
• Step 3: Defining the required workforce
• Step 4: Understanding workforce availability
• Step 5: Planning to deliver the required workforce
• Step 6: Implement, monitoring and refresh.

Revised Workforce Planning Guidance was issued to all NHSScotland organisations in December 2011 to provide Boards with a consistent framework to support evidence based workforce planning.

The guidance is designed to support and assist those responsible for leading on workforce planning, in particular the development of workforce plans at service, NHS Board and regional level. 

Published in June 2017 the 2017/18 National Health and Social Care Workforce Plan (Part 1) covers NHS Scotland and:

• Aims to support NHS Scotland organisations, including independent NHS contractors in the community, to identify, develop, retain and support the workforce they need to deliver safe and sustainable services to Scotland’s people;
• Will enable NHS Scotland organisations to work together over time to broaden this aim in order to help deliver a whole system approach to health and social care;
• Provides an overview of the current NHS Scotland workforce and an assessment of what it could look like in the future;
• Sets out how improved workforce planning can benefit NHS Scotland services at national, regional and local levels.

Part 1 of the Plan has made workforce planning recommendations specific to NHS Scotland.

Parts 2 (Social Care) and 3 (GP supplement) of this Plan (to be published in late 2017, early 2018) will recommend actions for different parts of the system and will be undertaken using a phased approach, reflecting on-going discussions between NHS Scotland, local authorities, primary care, professional and regulatory bodies, trade unions, Integration Joint Boards and the third and independent sector.

Training is provided in various locations.

Please select the preferred date and venue below to complete the registration form

Wednesday 18th October 1pm – 3pm – Bridgeton H.C

Wednesday 18th October 3pm – 4.30pm – Bridgeton H.C

Wednesday 15th November 1.30pm – 3pm – Elderpark Clinic, Govan

Thursday 14th December 1pm – 2.30pm – Pollok Health Centre

Day 2 – Will look at Microstrategy Clinical Quality Indicators – SSKINS, MUST & Cauti

All sessions will start 1:00pm prompt 

All sessions will now be delivered via MSTeams, Please access link below to attend. No need to book a place.

Training is provided by the staff within EQUIP-U, currently conducted via MS Teams, however, this may change with the current regulations. Please check details upon booking.

To Book or join waiting list please click HERE

Maintenance sessions are carried out periodically throughout the year, depending on demand. If you find there are no dates available, please contact the PDN team via email to find out more.

Important Note

Prior to booking, please ensure you have the support of your Line Manager to attend as these are carried out in the afternoon.

Next dates for these sessions are listed below and will be held within the QEUH.

To book onto the training session, simply click on the preferred date below.

Thursday 28th September

Monday 30th October

23rd November

18th December

MESI Doppler Machine – Standard Operating Procedure

Community Vascular CNS Referral Pathway

Leg Ulcer Treatment Algorithm

Lower Limb Flowchart

Lower Limb Recommendations

Making Legs Matter Consensus

National Venous Leg Ulcer Pathway

Further Reading Material

Click HERE for further informative videos within Leg Ulcer Management

Record Keeping Sessions

Currently, sessions are On – Demand, which means you can access the training online at anytime.

Record Keeping for District Nursing

All Staff within District Nursing (bands 3 – 7) are expected to undertake this training annually and ensure their competence within record keeping.  Any additional record keeping support can be accessed by emailing David.McCrohon@ggc.scot.nhs.uk

There are 3 steps to completing this training.

1) Watch the on-demand video

2) Read and understand the ‘Standards for Professional Record Keeping’ policy

3) Sign the declaration that you have completed both of the above.

If you have not completed all 3 steps, this may flag your name to indicate training incomplete.

Record Keeping

Step 1

You should now access the on-demand Record Keeping training video here.

Topics covered include : 

• Principles of good Record Keeping
• Excellence in Care
• Expectations from DN staff
• Nursing Assessments 
• Risk Assessing
• Care Planning
• Specialist Forms (wound charts, leg ulcer pathways, waterlows etc)
• Recording visits
• White Cards
• Agile Working

Step 2

• Professional Standards for Record Keeping Policy can be accessed here.

Staff should familiarise themselves with this policy and understand what is expected of them in relation to Record Keeping within the organisation.

Step 3

• Please now complete this short form of confirmation to provide evidence of your learning and achievement.

This will be shared with your Nurse Team Leader and can be used for Revalidation and CPD purposes.

Welcome to the Safe Use of Clinical Sharps training page.

Sol Care Needles

With the introduction of the new Insulin syringes within Community, please ensure you access the training material provided below.

Below is the relevant important information for Sol-Care Insulin Safety Syringe. Please read the material below prior to using the instruments.

Should you have any further concerns or questions please do not hesitate to contact the Practice Development Team.

Completing your safer sharps training

There are 5 key components to this training that must be completed prior to using any sharps devices within the clinical environment.

1. All community nursing staff should first access and complete the below Learnpro modules. 

• GGC: Managing Skin Care for Responsible Persons
• Management of Needlestick & Similar Injuries
• Prevention & Management of Occupational Exposure

2. You must read the Safer Sharps Policy and sign to confirm you understand your roles and responsibilities with your Nurse Team Leader.

3. You must access the Safe Use of Clinical Sharps theory video

(This can only be accessed via an NHS device).

4. You must complete the practical demonstration with your line manager (Nurse Team Leader, District Charge Nurse, Treatment Room Coordinator).

5. Once you have completed Steps 1-4, you must now fill out this online form to evidence your training.  

What is SCIT?

Secure Clinical Image Transfer

The Secure Clinical Image transfer (SCIT) app is the approved method for capturing clinical photographs securely on a registered mobile device in acute and community settings.

The SCIT is an application of which is located on your professional mobile phone. Patients images are taken and immediately transferred to the server, when this occurs the images are no longer accessible from the mobile phone.

To apply for the SCIT app please click HERE

The images can be viewed within 24 hours on Clinical Portal or the Medical Image Manager (M.I.M) software

What is M.I.M?

Medical Image Manager

Medical Image Manager is a purpose-built database solution which allows healthcare professionals to access clinical photographs at workstations in their clinic or ward, using a simple web browser. Medical Image Manager enables all users’ access to the relevant image, in the relevant place, at the relevant time to support patient care. The system has been fully implemented within the acute hospitals of NHS Greater Glasgow and Clyde, and now welcomed by community nursing.

Accessing your patients images

Access can be via M.I.M or/and Clinical Portal.

Via Clinical Portal: Within your patient record, from the list noted on the left, click on “images”, you will see a drop down box appear, click on “photographs”. From this you will access all photographs captured by all services for your patient.

Via M.I.M:

When Applying for the M.I.M software please download and complete the required form, please note this cannot be completed and sent electronically, it must be signed by your Nurse Team Leader and sent to the correct department for approval. To apply for M.I.M please click HERE.

Training Material

Please familiarise yourself with the useful information below.

Venepuncture training is offered from Acute, therefore practical session is given within the Royal Infirmary, Glasgow.

Prior to booking onto the training, please read the information provided below:

LearnPro (mandatory prior to training)

Practitioners must complete the NHSGGC 157: Venepuncture and Cannulation e-learning module on NHS LearnPro.

Failure to complete this before attending training will result in practitioner being refused entry and asked to book once this has been completed.

Practical Training

• Practitioners attend a 2 hour practical workshop (this is not a drop-in session). Sessions available are:
• Venepuncture only
• Cannulation only
• Venepuncture and cannulation

All staff wishing to attend this training must have approval from their Line Manager as the Nominator.

Places for these workshops are booked by completing the Nomination form and emailing to practicedevelopmentnominations@ggc.scot.nhs.uk.

Click Here to access the form.

Practitioners must work in an area where there is a clinical need for the skill.

Competency Assessment

A 2 month period of supervised practice and competency assessment follows attendance at the practical session.

Individuals are not deemed competent until they have received their completion certificate from Practice Development.

It is the responsibility of the individual to review and maintain their competence thereafter.

Competency booklets will be supplied during the training session.

Completed competency booklets should be emailed to practicedevelopment.enquiries@ggc.scot.nhs.uk

Important

If practitioners have already completed venepuncture training and achieved competence in another health board, and are able to provide documentary evidence of this, they should contact Practice Development to confirm this training and competence is transferrable to NHSGGC.

These practitioners should still complete supervised practice using the NHSGGC venepuncture competency book.

A copy of this completed booklet, signed off by your line manager, should be kept in appropriate training files at local level as evidence.

They should also access and complete the NHSGGC 157 venepuncture and cannulation module on NHS LearnPro.

This training is for Glasgow City HSCP for ALL Community Nursing Staff

New to LearnPro is the following modules.

These modules are for all community staff, it is expected that these modules are completed in full by 31st May.

See below for the New Modules available:

• GGC:270 An Overview of Malnutrition.
• GGC:271 Assessing Risk of Malnutrition
• GGC:273 Food First Strategies – Community.

To access these, please log in to your LearnPro account below. 

As part of your role, you are required to complete all relevant statutory and mandatory training via Learnpro. 

Below is a full list of all statutory & mandatory LearnPro modules you must complete.  Theses should be prioritised and must be completed within the first 12 weeks of your employment.