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Course overview

Supporting staff is a key part of the manager’s job and this module offers guidance and support on issues relating to harassment at work. The main aspects of addressing harassment concerns including roles and responsibilities, policy framework and sources of advice and support will be covered.

Learning Outcomes

By the end of this module delegates will be able to:

  • Demonstrate an understanding of the Bullying and Harassment policy, and more specifically Sexual Harassment.
  • Create a safe and inclusive environment where everyone feels valued and respected.
  • Recognise responsibilities in line with organisational and NHS Scotland’s values to ensure everyone is treated with dignity and respect.
  • Be able to carry out the manager’s role to address harassment in the workplace at the earliest opportunity.
  • Awareness of the range of actions and support available.
  • Know how to access information resources, support and advice.
  • To describe best practice and ensure it happens.
  • To share knowledge of formal and informal approaches/interventions.

Who should attend?

Any manager in NHSGGC who has responsibility for managing NHSGGC staff in their teams. This includes managers employed in integrated Health and Social Care Partnerships who are not directly employed by NHSGGC.

KSF Links

  • C1 – Communication
  • C2 – Personal and People Development
  • C3 – Health, Safety and Security
  • C6 – Equality and Diversity
  • HWB1 – Promotion of Health and Wellbeing

Course Provider: Human Resources and Learning and Education
Duration: 1 hour Webinar via MS Teams

Pre-requisites and other supporting resources

All potential candidates should explore the followings:

Course dates

Please book via booking links below:

If you need any information on specific course content, the venue or booking process, please do not hesitate to contact Learning and Education Support Team on 0141 278 2700 (Option 3).

Last updated: 16/03/2025

The NHSGGC 2025/6 AHP Education Fund will open at 9am on Monday 14th April, closing at 9am on Monday 12th May 2025.  This round of funding includes MSc. modules at Glasgow Caledonian University (GCU)  and The HNC Occupational Therapy Support Course at Glasgow Clyde College (GCC).

Information sessions over MS Teams have been organised with GCU and GCC. 

  • The GCU MSc. Modules session will be held on Tuesday, 1st April, between 3 and 4pm. You can join this session using this link
  • The GCC HNC OT Support session will be held on Wednesday 2nd April, between 1 and 2pm. You can join this session using this link

These sessions offer the opportunity to hear from course and programme leads and ask questions about the opportunities. The sessions will be recorded and made available to those who are unable to attend live.

You can contact the AHP Practice Education Team via email to register to receive the application pack directly –  ggc.gjnhahpepl@nhs.scot

Please indicate in your email if you are requesting the MSc. modular options application pack or the HNC Occupational Therapy Support pack.

The electronic Employee Support System (eESS) was introduced in 2018 meaning a fundamental change to working practices, with the introduction of the Manager Self Service function.

All Line Managers (Band 6 or above) will have access to eESS Manager Self Service and will be responsible for approving/declining any requests submitted by employees.  Line Managers will also be able to process payroll transactions for staff for changes in employment. 

eESS Managers – Going on leave?

  1. If you are going on leave and want to nominate a colleague to manage transactions in your absence you can set this up in Vacation Rules on your home screen (see SOP238 for further details).  Please ensure you nominate a colleague in adherence with your Board’s policies and Standing Financial Instructions (e.g. in some Boards this may be a minimum of Band 7 and within the same business unit).
  2. If you want to grant another user access to manage your Worklist in your absence (see SOP239 for further details). This functionality is used to give another eESS user access to your Worklist.  The user can manage your Worklist on your behalf

Fixed Term Contract extensions – If an employee’s fixed term contract is to be extended, please contact the eESS Support Team via the HR Connect Portal for this to be updated on the employee’s record, confirming the new date the contract is to be extended to (together with the employee Name and eESS ID)

Change of Contract Details – If an employee’s contracted hours or contract type is changing, ie. fixed term to permanent, please contact the eESS Support Team via the HR Connect Portal for this to be updated on the employee’s record, confirming the date the contract is changing (together with the employee Name and eESS ID)

Managers should also contact Payroll Officer for any changes being put through that have an impact on salary ( i.e. increasing/decreasing hours/band/terminations/annex 21 etc.) to save any under/over-payments being made

The eESS Manager Self Service section below shows some other examples of what Managers can do (role dependent):

Manager Self Service
  • You can Approve, Reject, Return for Correction or Re-assign the request
  • This transaction will be available to the employee to view once recorded
  • Used in conjunction with “Change of Position” and “Change of Location”
  • The transaction can be viewed by employee once recorded
  • Only complete if there is no other Change i.e. Band, position etc
  • Change of Position should be used if other changes required
  • Change Position

For staff transfers due to promotion or move to another department

  • As per the NHS GGC Policy – the Releasing Manager is responsible for completing the staff transfer transaction on eESS
  • Maternity Leave
  • Security Pass. Parking Permit, IT hardware, phones, keys, uniforms etc
  • Complete after each episode of absence

Terminating an Employee 

It is important that you complete the appropriate eESS transaction as soon as you become aware that a staff member is leaving (for example, when you are given notice of their plan to leave). This ensures the staff member is terminated on the correct date and that there are no salary overpayments.

If employee has only one position please refer to SOP – Termination (where only one post)

Where the employee has more than 1 position within the Organisation, please refer to SOP – Termination (multiple assignments).

For ease, please select Assignment Termination Step by Step Guide for detailed process.

View Employee Job information
Step-by-Step Guides

A number of step-by-step guides have been drafted to guide managers through some of the main transactions that require to be completed by eESS:

Proxy Users

In line with local arrangements there may be requirements to setup Proxy Users across NHS Greater Glasgow and Clyde (NHSGGC) for Manager Self Service.

 A proxy user is someone who will transact self-service functions on behalf of:

  • a line manager; or
  • peer employees
  • via self-service-based access.

Please refer to the Proxy User Briefing document which outlines the process and details the governance rules associated with Proxy Users. The document can be found on the HR Connect Portal. Completed forms should be returned via the portal.

Useful Information

 Full access to all Employee Self Service Standard Operating Procedures and is available via the eESS National Webiste

General Genetic Clinics

Clinics are held on weekdays at Level 1A, Laboratory Medicine Building, Queen Elizabeth University Hospital, Glasgow. Peripheral Clinics are held, usually monthly, at the following locations:

  • Crosshouse Hospital, Kilmarnock
  • Houldsworth Centre, Wishaw
  • Dumfries and Galloway Royal Infirmary, Dumfries
  • Forth Valley Royal Hospital, Larbert 

All referrals should be sent to the Clinical Genetics Service at Queen Elizabeth University Hospital (Laboratory Medicine ) and the patients will be offered an appointment at the nearest appropriate clinic, or in some situations, a virtual consultation.

Specialist Genetic Clinics


Prenatal Genetics Clinics

Consultant and Genetic Counsellor clinics are held at Clinical Genetics Department, Queen Elizabeth University Hospital

MDT Clinic alongside Fetal Medicine Service at Queen Elizabeth University Hospital

Cancer Genetics Clinics

Consultant and Genetic Counsellor clinics are held at Clinical Genetics Department, Queen Elizabeth University Hospital

At present, satellite clinics for cancer genetics are not being held at locations around the region, but patients will be offered remote consultation by video or telephone as an alternative to travelling to Glasgow to be seen face to face, as appropriate.  

It is not always necessary to see patients with cancer genetics family history in clinic, and some referrals will be dealt with by letter. 

Myotonic Dystrophy Clinics – Adults

Staff Grade Doctor delivers clinics, weekly at Clinical Genetics Department, Queen Elizabeth University Hospital, Glasgow. And at peripheral locations: University Hospital Crosshouse, Forth Valley Royal Hospital, The Houldsworth Centre in Wishaw, University Hospital Monklands. Dumfries and Galloway Royal Infirmary, Inverclyde Royal Hospital and Vale of Leven Hospital.

Multidisciplinary Clinics with Clinical Genetics Involvement

MDT clinics are listed below, please note that these clinics are not administered by Clinical Genetics.MDT clinics are listed below, please note that these clinics are not administered by Clinical Genetics.

Achondroplasia – Children

Jointly with paediatric endocrinology/neurosurgery/ENT/respiratory medicine/orthopaedics. 4-5 times per year, Royal Hospital for Children (RHC), Glasgow

Aortopathy – Children

Jointly with paediatric cardiology, paediatric rheumatology and clinical genetic input. Two times per year, RHC Glasgow

Cardiac Conditions – Adults and children- Direct referrals to ‘Inherited Cardiac Conditions’ on SCI-Gateway

Jointly with Consultant Cardiologists. Weekly, Clinical Genetics department, Queen Elizabeth University Hospital, Glasgow

Child Development

Jointly with community paediatricians in Child Development Centres, Greater Glasgow & Clyde/Lanarkshire/Ayrshire 

Complex Bone Disorders- Children (direct referrals to paediatric endocrinology)

Jointly with paediatric endocrinologist. Twice monthly, RHC, Glasgow

Craniofacial Clinic – Children

Jointly with craniofacial team, Queen Elizabeth University Hospital, Glasgow

Dermatology- Children and Adults

Jointly with Consultant Dermatologists, Queen Elizabeth University Hospital, Glasgow

Differences in Sexual Development clinic – Children

Jointly with Paediatric Endocrinology, Clinical Psychology. Monthly, RHC, Glasgow

Endocrine cancer (familial paraganglioma, MEN, VHL)- Children and adults

Jointly with endocrinologists at Queen Elizabeth University Hospital, Glasgow. And with endocrinologists at RHC, Glasgow.

Endocrine/Genetic clinic – Children

Jointly with paediatric endocrinology. Two times per year, RHC Glasgow

Epilepsy – Children

Jointly with Paediatric Neurologists, RHC, Glasgow

Fetal Medicine  

Jointly with Fetal Medicine Service, Queen Elizabeth University Hospital, Glasgow

Huntington Disease Management

Jointly with Consultant Neurologist. Institute for Neurological Sciences, Queen Elizabeth University Hospital, Glasgow

Neurofibromatosis 2 (Schwannomatosis)

Jointly with specialist ENT and skull base surgeons. Queen Elizabeth University Hospital, Glasgow

Neurogenetic/movement disorders – Adults

Jointly with Consultant Neurologist, Institute for Neurological Sciences, Queen Elizabeth University Hospital, Glasgow

Neurogenetics – Children

Jointly with Neurologists at RHC, Glasgow

Neuromuscular – Children and adults

Jointly with Paediatric Neurologists. Monthly to bimonthly. RHC Glasgow. No direct referrals.

Jointly with Adult Neurologists. Bimonthly to quarterly. Clinical Genetics, Queen Elizabeth University Hospital, Glasgow. No direct referrals.

Paediatric Rheumatology/Genetic clinic

Jointly with paediatric rheumatology. Two times a year, RHC Glasgow

Pre-implantation Genetic Diagnosis Clinic

Patients seen at Clinical Genetics clinics initially, and thereafter by Assisted Conception Service.

Chloe Cowan 

  • Interim Acting R&I Director

Email: Chloe.Cowan@ggc.scot.nhs.

Chloe Cowan 

  • Senior R&I Manager

Email: Chloe.Cowan@ggc.scot.nhs.uk  

Dr Katriona Brooksbank

  • Innovation Lead

Email: katriona.brooksbank2@ggc.scot.nhs.uk

Dr Melissa Robert 

  • Research & Innovation Systems & Operations Manager 

Email: melissa.robert@ggc.scot.nhs.uk  

Dr Caroline Watson 

  • Research Governance Manager 

Email: Caroline.Watson@ggc.scot.nhs.uk  

Dr Samantha Carmichael 

  • Lead Pharmacist 

Email: Samantha.Carmichael@ggc.scot.nhs.uk  

Dr Judith Godden 

  • Ethics Manager 

Email: Judith.Godden@ggc.scot.nhs.uk  

Charlie Mayor 

  • Safe Haven Manager 

Email: Charlie.Mayor@ggc.scot.nhs.uk  

Clare Orange 

  • Biorepository Manager 

Email: clare.orange@ggc.scot.nhs.uk  

Tracey Hopkins 

  • Lead Research Radiographer  

Email: Tracey.Hopkins@ggc.scot.nhs.uk  

Sandra Quinn 

  • Head of R&I Finance 

Email: Sandra.Quinn2@ggc.scot.nhs.uk  

Frequently Asked Questions

How do I get access to the TURAS Appraisal system?

If you have previously logged on to your account and have forgotten your password you can reset it using the “Forgotten your Password?” link on the sign in page.

This quick guide gives information on the process for new staff. If you are a new user and you don’t have a username or password, please speak to your line manager who will contact Learning and Education to get you added to their TURAS Appraisal managers page and request a username and password for you. This will be issued by Learning and Education, direct to you, by e-mail.

I don’t see TURAS Appraisal when I login to my TURAS Account – why not?

You can’t add TURAS Appraisal into an existing TURAS account yourself. If you contact the Learning and Education Support Team via NHS Service Now or call 0141 278 2700 option 3 they will provide login details for your TURAS Appraisal account. You can continue with separate login details for your different TURAS applications or L&E Support will advise how you can get the National Digital Team to merge your accounts so that you have the one login for all TURAS applications.

Not all the staff are listed on my managers page that should be. How do I add staff?

To add staff to your Turas Appraisal account please complete the Staff List Template and send this to Learning and Education Support Unit via NHS Service Now.

The form has to be completed by the manager/PA only, not the staff member. Only new or missing staff are to be added to the form, existing staff members should not be put on.

I need to allocate some of the staff on my managers page to other people in my team to carry out their review – how do I do this?

You can easily do this from your managers page.

See the user guide for instructions: How to Assign KSF Post Outlines and Reviewers to Staff

I need to allocate new/different post outlines to some of the staff on my managers page – how do I do this?

You can easily do this from your managers page. See the user guide for instructions: How to Assign KSF Post Outlines and Reviewers to Staff

I’ve Retired and Returned and my TURAS Appraisal has all changed – what do I do?

The information relating to your previous posts is still visible to you however if you had staff assigned to you this will need to be updated. This quick guide gives information on what you need to do.

How can I access my teams progress reports to check compliance?

TURAS Appraisal now has live Team Progress Dashboards. Both managers and reviewers will be able to view live information for the staff that they have assigned to them on TURAS Appraisal including the compliance percentage of signed off reviews, status of reviews, information on PDPs, objectives and also a to do list where there are outstanding actions. Users guides below:

Additional Information

User Guides

To help you use and navigate TURAS Appraisal we have provided the following “How to” guides along with some other information:

The guide below provides you with information about what to record on TURAS Appraisal and when you should record it: What to record and when.

Managers and Reviewers – TURAS Appraisal Account

Keeping your TURAS Appraisal account up to date

To add staff to your TURAS Appraisal account:

  • Please complete the Staff List Template and forward this to the Learning and Education Support Team via the NHS Service Now Portal.
  • The form has to be completed by the manager/PA only, not the staff member
  • Only new or missing staff are to be added to the form, existing staff members should not be put on.

To remove staff from your TURAS Appraisal Account:

  • If the member of staff is leaving NHSGGC completely – No action is required. Once terminated from the Payroll system they will automatically be deleted from TURAS Appraisal
  • If the member of staff is moving to another department – contact the Learning and Education Support Team via NHS Service Now providing the name and payroll number of the member of staff to be removed

Assigning reviewer rights to members of staff that you want to review members of your team:

  • At this time only the Learning and Education Support Team can assign reviewer rights. To arrange this the manager of the person that reviewer rights is required for should contact the Learning and Education Support Team via NHS Service Now. Please provide name and payroll number of the person that reviewer rights is to be assigned to.

Assigning a reviewer and assigning/changing a KSF Post Outline for staff:

Reports

Reports are available from the Team Progress Dashboard on your TURAS Appraisal account. If you have manager or Reviewer access to the system and have staff assigned to your account you will automatically have access to the dashboard.

The Team Progress report will give you live information on compliance rate for your team with regards to reviews, PDPs and objectives. It also has a to do list to alert you if any actions are required.

KSF Post Outline Information

Approved KSF Outlines in NHSGGC

This link will provide you with information on all KSF post outlines for NHSGGC staff. You will be able to view the title, pay band, all dimensions and levels included in the KSF post outline.  

It does not included the level descriptions but you will find these in the documents below and also in the KSF handbook.

Occasionally there may be a KSF Post Outline on the spreadsheet that will not be on TURAS Appraisal. This is because on the day e-KSF was decommissioned the KSF Post Outline was not assigned to any members of staff, only KSF Post Outlines in use were migrated to TURAS Appraisal. 

Help and Support Contacts

Learning and Education Support Team

  • NHS Service Now Portal – Click on the L&E Icon and fill in the relevant fields. You will receive an acknowledgement which will include a ticket number for your query. How to raise a query through NHS Service Now Portal.
  • 0141 278 2700 (12700 internally) – choose option 3 for Learning and Education. Open 10.00am – 3.00pm, Monday to Friday

Please supply your GGC payroll number when you contact the team.  

As clinical staff may not be in the department or may be on leave, it may be preferable to contact via the genetics secretaries or generic email / phone rather than directly.

Telephone: 0141 354 9200 or 0141 354 9300

Email: ggc.genetic.secretaries@nhs.scot

Consultant Clinical Geneticists
  • Dr Cheryl Longman (Neuromuscular genetics consultant) 
  • Prof Daniela Pilz 
  • Prof Edward Tobias (Senior Lecturer & Honorary Consultant) 
  • Dr Jenny Patterson
  • Dr Karolina Pesz (lead clinician for prenatal diagnosis and preimplantation testing)
  • Dr Mark Hamilton
  • Dr Michael Yates
  • Dr Pete Constantinou 
  • Dr Rosemarie Davidson (Lead Clinician for Cancer Genetics and for Huntington disease) 
  • Dr Ruth McGowan (Lead clinician for cardiac genetics, Lead clinician for DSD)
  • Dr Sarah Wedderburn
  • Dr Shelagh Joss  (Lead clinician)
Speciality Doctor
  • Dr Bob Ballantyne 
Specialist Registrars
  • Dr Kerra Templeton
  • Dr Lisa Bryson
  • Dr Rhiannon Mellis
  • Dr Lucy Littlejohn
  • Specialist Registrars usually remain with the department for the duration of their 4 year training programme or may rotate to other Scottish Clinical Genetics Centres
WoS Genetic Counsellors
  • Abrar Buhlaiqah: Pre-registered Genetic Counsellor
  • Angela Iley: Genetic Counsellor
  • Camelia Harrison: Pre-registered Genetic Counsellor
  • Irene Esteban: Genetic counsellor
  • Lisa Hay: Genetic Counsellor
  • Mark Longmuir  (Head of Service): Lead Consultant Genetic Counsellor
  • Nandini Somanathan: Principal Genetic Counsellor
  • Somya Ellis: Genetic Counsellor
  • Subhashini Crerar (she/her): Consultant Genetic Counsellor, Clinical Lead for Prenatal & Neurodegenerative Genetic Counselling. Specialities: Rare Disease, Neurogenetics and Prenatal 
  • Terix To: Pre-registered Genetic Counsellor
Cancer Genetic Counsellors
  • Catherine Watt – Principal Genetic Counsellor 
  • Jennifer Gorrie – Genetic Counsellor 
  • Nicola Bradshaw – Macmillan Principal Genetic Counsellor
  • The cancer genetics service provides comprehensive genetic counselling to individuals with a family history and / or a personal history of cancer,  This process involves constructing detailed and confirmed family histories, risk assessment, arranging screening and or genetic analysis/  testing where appropriate and providing ongoing support.  The service also participates in various U.K and international research studies.
Genetic Clinic HCSW’s
  • Elaine Sprowl
  • Sylvia McCreight

This year the Chair, Dr Lesley Thomson KC, presented two Chair’s Awards of Excellence which recognise outstanding achievement, expertise and dedication in patient care. As with all our awards, they celebrate the incredible efforts of our wonderful staff.

The Celebrating Success Event was held on 30th May 2024.

The winners were announced live on the night on our social media channels (follow the #ggcawards tag).

You can find out who the winners were and also view their photos and videos below.

Congratulations to all our winners!

Dr Mike Basler and his Team

Dr Mike Basler is a Consultant Anaesthetist at the Glasgow Royal Infirmary. Since 2017, Dr Basler has helped provide anaesthetic care to patients in Ghana as part of project, Resurge Africa, while organising and leading burns, resuscitation, and regional anaesthesia courses for the local staff.

This year was Dr Basler’s last trip as an NHS consultant before he retires and he pulled together a larger team of anaesthetic consultants and trainees to provide a more ambitious programme of teaching along with anaesthetic support in theatre.

Dr Basler has worked tirelessly for many years on this project and provided high quality clinical care in challenging circumstances, always with an infectious level of enthusiasm.

He has also made it his goal to ensure a sustainable relationship between the Glasgow and Accra anaesthetics departments so that these training and clinical care initiatives can continue successfully after his retirement.

Teenage and Young Adult Cancer Team

The Teenage and Young Adult Cancer Team is based in the Beatson West of Scotland Cancer Care.  The team provides outstanding support for their patients and their families during a highly stressful time in their lives.

This included enabling young people to get together with others of a similar age who are also going through a cancer journey.

When an annual and much-loved charity peer-to-peer support event fell through in 2023, this team stepped in to arrange, organise, facilitate, and support a group of young people from all over Scotland to attend a weekend-long event at an outward-bound centre instead. It was a great success and a trip to remember for everyone involved.

The William Cullen Prize for Excellence In Teaching and the William Cullen Prize for Service Innovation are awarded in collaboration with the Royal College of Physicians in Edinburgh.

The Celebrating Success Event was held on 30th May 2024.

The winners were announced live on the night on our social media channels (follow the #ggcawards tag).

You can find out who the winners were and also view their photos and videos below.

Congratulations to all our winners!

William Cullen Prize for Innovation – Joint Winners

The leadership of Professor Keith Muir and Dr Wazim Izzath has been crucial in moving forward a very challenging, and time critical treatment paradigm and this award recognises the hard work moving this treatment pathway over the past 4 years. Stroke is one of Glasgow’s ‘big three’ killers alongside cancer and heart disease and over the past 18 months stroke thrombectomy has developed on the QEUH site.

The Stroke service initially starting as a test of change, broadening to a service for local Queen Elizabeth patients and in the past month has moved forward for a service for the West of Scotland. The service development has been transformative for those patients with life threatening severe stroke. It would not have been possible without the commitment of multiple teams involved including ED, Stroke, neuro-anaesthetics and diagnostic and interventional neuroradiology.

As part of the Realistic Medicine work programme in NHS Greater Glasgow and Clyde, Judith Roulston has developed and implemented Treatment Escalation Plans (TEPs) in the Beatson in-patient service. This area of work has contributed to reducing inter-hospital critical care transfers, improved communications by both patients and staff, and has promoted patient centred shared decision making in Oncology services.

This innovation is particularly evident in the Beatson Enhanced Care Unit where there is a focus on all patients having a TEP in place and ongoing discussions to support their wishes. Judith works with a wider team within the Beatson Centre and across NHSGGC to enable staff to have confidence and competence to have the necessary realistic conversations with patients.

William Cullen Prize for Education – Dr Lucy Carrick

This year’s William Cullen Prize for Education is Dr Lucy Carrick.

Dr Carrick is a Consultant Psychiatrist and Clinical Director in Gartnavel Royal Hospital. The psychiatry team at Gartnavel Royal Hospital train foundation, core and specialist trainees, and the responses in the Scottish Trainee Survey from 2023 demonstrate how much the unit values its trainees.

This award is a reflection on the hard work of the Educational and Clinical Supervisors as well as the administration and operations team who have worked hard to provide a positive training experience.  

At a time when we are looking to support foundation training in Greater Glasgow and Clyde, the feedback from Foundation trainees was particularly gratifying in terms of key aspects such as handover, induction and the educational environment and is an indication of the focus on improving training and clinical care within the department.

The eESS Self-Service module will be a fundamental change to working practices for employees.

eESS Employee Self Service

Employees will now have access to view and update the following information:

Please note – All Personal Sensitive Information is held securely within eESS. Any updates or changes to this type of information is held in confidence, and will not be notified to your manager, HR or anyone else using the system.

  • Name, address, date of birth etc
  • Always use “Type” Primary Home Country address
  • Emergency Contact details/Next of Kin details
  • Certificates, Highers, Degrees etc
  • Line Manager will approve once evidence is presented
  • Includes self employed, ad hoc work and contracted work
  • Adoption Leave 
  • Matching certificate must be retained by line manager 
  • Maternity Leave 
  • Copy of MATB1 must be retained by line manager

Useful Information

 Full access to all Employee Self Service Standard Operating Procedures and eLearning video’s is available via the eESS National website