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Services A to Z

The WestMARC Wheelchair and Seating Service provides wheelchairs (manual and powered) and children’s buggies, with postural supports if required, to people requiring wheeled mobility that are living in the West of Scotland. Services provided include: 

  • Clinical assessments
  • Provision of equipment (wheelchairs, buggies, seating systems) tailored to patient’s needs 
  • Equipment repairs

Our team consists of administrative staff, technical staff, occupational therapists, physiotherapists, clinical scientists (bioengineers), nursing/medical staff and clinical psychology staff.

Making A Referral

New Service Users

Important Information

For anyone who has not used our service before, a referral form needs to be submitted by a healthcare professional or social worker registered with one of the following bodies:

  • Nursing and Midwifery Council
  • Health and Care Professions Council
  • General Medical Council
  • Scottish Social Work Council.

Wheelchair eligibility criteria

Please refer to the following information before making a referral.

Referral Guidance

Please review the relevant guidance document prior to making a referral.

Referral Forms

Please ensure you have read the guidance above before completing a referral form.

Current or Previous Service Users

Anyone who has used the wheelchair service before can self-refer if their conditions and/or requirements change by contacting the service directly for reassessment or advice.  

Alternatively a healthcare professional can refer on their behalf by submitting a reporting form.

When the service receives a new referral it will be assessed by a clinician. The clinician will review the information and decide whether you require an assessment, or whether a chair can be issued from the information that has been provided. If an assessment is required, you will be added to the waiting list for a clinic appointment.

Clinic Locations

Clinics are conducted within the centre and at many satellite locations across the West of Scotland. Your appointment letter will specify the location of your appointment.

West of Scotland Mobility and Rehabilitation Centre

Queen Elizabeth University Hospital
1345 Govan Road
Glasgow
G51 4TF

There is also a depot where the service’s equipment store, repair facility and technicians are located.

Drop in repairs available Monday to Friday 9.00am to 3.45pm.

The Motherwell hub is a smaller unit and we are unable to hold all parts, so please call 0300 790 0129 in advance to confirm parts are in stock to complete the repair. 

WestMARC Yoker Depot

Unit 20
Halley Street
New Albion Industrial Estate
Yoker
Glasgow
G13 4DJ

WestMARC Motherwell

Unit 33 Fern Street
Motherwell
ML1 2AJ

Satellite clinic locations

Douglas Grant Rehabilitation Centre

Ayrshire Central Hospital
Kilwinning Road
Irvine
KA12 8SS

Stirling Community Hospital

Rehabilitation Hub
Livilands Gate
Stirling
FK8 2AU 

Dumfries and Galloway

Community Rehabilitation Unit
1st Floor – North Entrance
Mountainhall Treatment Centre
Bankend Road
Dumfries
DG1 4AP 

Repairs

If your chair is in need of repair you should contact the service immediately. You might find Standard Wheelchair Parts helpful for explaining what part of the chair requires a repair. 

Equipment is repaired free of charge by the service. Our mobile engineer repair service will usually visit and repair equipment at service users home or other suitable setting.   

If a complex repair is needed than it may be necessary to bring the equipment into our workshop to carry out the work. 

WestMARC Yoker depot and the WestMARC Motherwell Hub are open for drop in repairs Monday to Friday 9.00am to 3.45pm. Please see ‘Clinic Locations’ above for address details. Note, Motherwell hub is a smaller unit and we are unable to hold all parts, please call 0300 790 0129 in advance to confirm parts are in stock to complete the repair.  

Equipment is loaned by the service and it is the service user’s responsibility to keep equipment in good condition. 

Any accident or adverse incident that occurs with equipment provided from the service should be reported so that the service can record and followed up if necessary. This helps us to improve safety for all service users. 

See here for more Information about Repairs and Maintenance and Wheelchair Terms and Conditions

Resources 

Wheelchair Maintenance/Skills

National Wheelchair Managers Forum has created the following video guides to NHS Wheelchairs that you may find instructional.

Part 1 – The Parts Of A Wheelchair
Part 2: Using A Wheelchair
Part 3: Transportation
Part 4: Maintenance
Part 5: Your NHS Wheelchair

Please see video resources created by SMART Centre, Edinburgh on wheelchair demonstration/operation. Adult Manual Wheelchair video demonstrates transporting manual wheelchair into a vehicle.

Adult User Controlled Powered Wheelchair
Children’s User Controlled Powered Wheelchair
Dual Control Powered Wheelchair
Adult Manual Wheelchair
Major Buggy Demonstration

The Wheelchair Skills College provide video resources on wheelchair skills including tutorials on cleaning castor wheels.  

Back Up Trust provide information on wheelchair skills courses. Please read Wheelchair Skills College disclaimer before practising skills. 

Transportation 

This video from 6:09 demonstrates how to disassemble and transport your wheelchair in the boot of a car. 

Please see Travel Safe Leaflet produced by Posture and Mobility group on transport of wheelchair seated passengers. 

Please see video demonstration produced by Motability on How to use your Wheelchair Accessible Vehicle (WAV) Tie Downs or Restraints.  

The Motability Scheme helps you get mobile by exchanging your higher rate mobility allowance to lease a new affordable car, wheelchair accessible vehicle, scooter or powered wheelchair. 

Power Chair Charging

Please see following advice on charging your electric powered wheelchair: 

How to look after your Powerchair battery | Invacare – YouTube 

Other

Please see Self Management – NHSGGC toolkit developed by NRU which educates and provides references for conditions, physical activity, getting out and about, psychological wellbeing and other helpful resources.

Patient Information Leaflets

Hundreds of people in Scotland need the help of egg or sperm donors to give them the chance to become parents and the gift of starting a family.

The Scottish Government and NHS Scotland have launched the first national campaign of its kind to encourage people to become egg and sperm donors, with the four NHS tertiary Fertility Centres in Scotland (Aberdeen, Dundee, Edinburgh and Glasgow).

Donating your eggs or sperm is something that requires careful consideration, but if it’s right for you then you have the potential to give the joy of starting a family to those people in Scotland, who need the help of donors to become parents.

Visit the egg and sperm website to find out more.

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There are multiple orthoptic clinics that cover all of Glasgow and Clyde.

South Glasgow Hospitals

Gartnavel General Hospital

Adult services

  • Adult motility  
  • General Orthoptics 
  • Neuro-Ophthalmology 
  • Orthoptic Stroke clinic  
  • Acute Referral Clinic (eye casualty) 
  • Joint Oculoplastic Clinic

Many of our adult services are shared care alongside ophthalmology consultants

Paediatric services

  • General Orthoptics
  • Shared Care Orthoptic/Optometry clinic
  • Visual Stress Screening
  • Pre-school vision screening
Queen Elizabeth Hospital

 Adult services (only)

  • Adult Motility  
  • General Orthoptics 
  • Orthoptic Stroke Clinic  
  • Joint Oculoplastic Clinic
New Victoria Hospital

Paediatric services

  • General Orthoptics
  • Shared Care Orthoptic/Optometry clinic
  • Pre-school vision screening
Institute of Neurological Science  

These services are shared care with neurology consultants and neuro-ophthalmology consultants 

Royal College for Sick Children Hospital
  • Paediatric clinics – New patients Orthoptic and Optometrist joint clinic

North Glasgow Hospitals

Stobhill Hospital

Adult services

  • General orthoptics
  • Adult motility 
  • Orthoptic stroke assessments
  • Acute Referral clinic (eye casualty) 

Paediatric services

  • Paediatric ophthalmology 
  • General orthoptics
  • Visual stress screening
  • Shared care orthoptic/optometry
  • Pre-school vision screening
Glasgow Royal infirmary

Adult services

  • General Orthoptics
  • Orthoptic Stroke assessments

Paediatric services

  • General Orthoptics
  • Visual stress screening
  • Shared care orthoptic/optometry

Clyde Hospitals

Royal Alexandra Hospital

Adult services

  • General Orthoptics
  • Adult motility 
  • Orthoptic stroke assessments
  • Acute Referral Centre (eye casualty) 

Paediatric services

  • Paediatric ophthalmology 
  • General Orthoptics
  • Visual stress screening
  • Shared care orthoptic/optometry clinic
  • Pre-school vision screening
Inverclyde Royal Hospital

Adult Services

  • General Orthoptics
  • Orthoptic Stroke Clinic
  • Acute Referral Centre (eye casualty) 

Paediatric service

  • General Orthoptics
  • Visual stress screening
  • Shared care orthoptic/optometry
  • Pre-school vision screening
Vale of Leven

General Orthoptics Adult & Paediatric clinics  

Royal College for Sick Children Hospital

Royal College for Sick Children Hospital
  • Paediatric Orthoptics
  • Paediatric Ophthalmology
  • Shared care orthoptic/optometry clinic
  • Imaging services

Pre-school Visual screening  

See4School is a national screening program that tests for visual defects in children during their pre-school year. Pre-school vision screening | NHS inform is carried out by a qualified Orthoptists or support workers specifically trained by orthoptists to detect reduced vision or binocular vision problems. 

This is usually carried out at the child’s nursey. If your child has been referred for further assessment they will be seen by an orthoptist and optometrist. 

Orthoptic resources  

If you have attended the orthoptic department and you or your child have been started on treatment. You can access some of our information leaflets below.

Orthoptic exercise leaflets  

Other Useful leaflets

Useful Orthoptics websites

DVLA- Vision requirements to drive (Car licence)

  • can read a number plate from 20 metres away
  • have no double vision
  • have a normal field of vision in at least one eye (your optician can test this)

If you are unsure if you meet these standards this please discuss this with the orthoptist if you are under the orthoptic clinic. If your Orthoptist has told you you do not meet these standards please discuss with the DVLA. You can report your condition online.

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