Services A to Z

Contact Name: Stefan Morton, LHBC, Infection Prevention and Control

Email: Stefan.morton@ggc.scot.nhs.uk

Our poster and video demonstrates the 5 moments of hand hygiene.

Infection Prevention and Control (IPC) staff collaborated to produce an informational video regarding 5 Moments of Hand Hygiene. This was developed to highlight the common failures that medical staff incur, as reported in audits of compliance. The video also highlights various anecdotal responses when challenged, given by existing medical staff members within NHSGGC. It features an introduction and closing statement by David Stewart, Lead Director for Acute Medical Services.

Staff involved in making this video were recruited from the North East IPC Team and Glasgow Royal Infirmary (GRI). Recording and post-production was carried out by GRI Medical Illustrations.

• NHSGGC 6-Step Hand Hygiene poster (technique)

• Hand Hygiene FAQs
• Infection Control Hand Hygiene Medical Staff Presentation
• The CDC Guideline for Hand Hygiene in Health-Care Settings
• The WHO Guidelines on Hand Hygiene in Health Care
• Zero Tolerance to non Hand Hygiene Compliance (PDF)

Please click on the links below to view the NHS Greater Glasgow and Clyde Hand Hygiene Videos. The videos are best viewed with sound on.

• Hand Hygiene – What’s Stopping You (video with audio)
• Hand Hygiene – What’s Stopping You (video with no audio, subtitles)

• NHSGGC Top Tips to Prevent Infection poster
• ARHAI
• Scotland’s Health on the Web

Infection Control training modules, including those offered by NES, can be accessed via learnPro.

We are pleased to announce the reinstatement of our art exhibitions programme, after a near 24-month hiatus. The initial activities will be focused at The Queen Elizabeth University Hospital with the display of a major Creative Scotland funded project, Woven in Govan.

Woven in Govan

Woven in Govan is a presentation of work by seven artists, highlighting the experiences of women careworkers during the Covid-19 pandemic and the historical burden of care placed upon women in society as a whole. More information about the project can be found on the Woven Art website, and on instagram .

The project is part of a major European partnership between Platform TU (Ukraine), Intercult (Sweden), and Fablevision (Scotland).

Current Exhibition: Shout Outs @ Staff Rest and Relaxation Hubs, NHS Greater Glasgow and Clyde Acute Hospitals (From 24 September 2020)

Displayed in the newly opened NHSGGC staff Rest and Relaxation Hubs, Leanne Ross’ Shout Outs offer immediate bursts of joy, reflection and humour for the front line staff, key workers and other NHS employees who use these spaces. 

Made instinctively, Leanne’s work elevates her daily routine by turning mundane everyday activities into bold, energetic and often humorous slogans and phrases. These passionate declarations written large over bold, brightly coloured backgrounds combine a sense of protest with the universal joy of what it is to shout something out loud.

Selected pieces by Leanne have been chosen for display in NHS Greater Glasgow and Clyde Rest and Relaxation Hubs. With frontline staff under extreme pressure throughout the COVID19 pandemic, the NHS have developed a series of new R&R Hubs that are intended to provide care and respite for all staff. Leanne’s fresh, energetic, funny and kind works will enliven these spaces. They will speak directly to staff and hopefully help to put a smile on their faces, before or after they go on their shift.

For those inspired by Leanne’s work, a limited number of blank Shout Outs will be available on which staff can write their own messages. These will be displayed alongside Leanne’s work and can be shared online via the hashtag #ShoutOutNHS

Developed and delivered with support from KMA Dot Com, ArtLink Edinburgh, Laura Aldridge, Lauren Gault and Kendall Koppe. 

Thanks to Lauren, Leanne, Kendall and of course Leanne

Current Exhibition: Energy is pattern @ QEUH

This exhibition gives patients and visitors at the Queen Elizabeth University Hospital the opportunity to appreciate work from mid-20th century and contemporary artists from Glasgow alongside pattern designs from around the world. It aims to highlight the power of colour and pattern over mood and wellbeing.

Current Exhibition: Archaeological Housework @ New Victoria Hospital

Archaeological Housework is a photographic exhibition and courtyard installation at the New Victoria Hospital. It celebrates the creative work of Fiona Gorman –  artist, teacher, home-maker, carer and a person living with dementia.

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Exhibition at the New Victoria 

This exhibition is presented by Art in Healthcare in partnership with Health Improvement and Public Health NHS Greater Glasgow and Clyde.

Art in Healthcare provides displays from their large collection of original works of art into healthcare settings across Scotland. Their aim is to transform medical environments into welcoming and engaging spaces for the benefit of patients, visitors and staff. The collection has been developed carefully over more than twenty years, and they strive to represent the best of Scottish Art whilst taking into account the needs of people receiving care in healthcare establishments and medical teams.

To find out more about Art in Healthcare and their collection of artworks please visit their website www.artinhealthcare.org.uk 

If you would like to support music in NHSGGC hospitals please contact the Health Improvement Team HIadmin@ggc.scot.nhs.uk  

Launched in July 2017, the Animating Public Spaces programme is a new, evidence-based music and arts programme which has been developed in collaboration with arts, education and voluntary sector partners to ensure that all healthcare spaces are safe and welcoming and to celebrate Glasgow’s creative talent. The programme is based on a growing body of research on the positive psychological, physical and biological effects of arts participation and cultural attendance.

The Art in the Gart programme provides patient-led art and gardening activities at Gartnavel Royal Hospital. 

Art in the Gart wants to make the best use of the grounds and buildings on site to increase access to meaningful high quality arts activity to support mental health recovery and well being. The programme was launched on 31 August 2012.

Art in the Gart – Our Strategy for Gartnavel Royal Hospital Site 2012 – 2015

Past events and exhibitions

• Invitation – to the unveiling of a sculpture by Jephson Robb on the 27th May 2015
• Surfacing – An exhibition of new work from the first residency by Project Ability artists in the Summerhouse at Gartnavel Royal Hospital in 2015
• Over the Wall – An Outdoor Festival of Neighbours – August 30th 2014 12 Noon til 4pm Gartnavel Royal Hospital
• Gartnavel Royal Hospital 2014 Legacy Public Art Commission

Art in Hospital provides an extensive ongoing programme of visual arts in a variety of healthcare settings in the city of Glasgow and Scotland wide.

Initially practising within long-term care for older people, Art in Hospital has diversified to include those being cared for within rehabilitation and assessment units, those with life-limiting illnesses, young physically disabled, mental health and outpatients, rheumatology patients, renal dialysis patients and those in need of palliative care.

Art in Hospital

• Arts in Health
• Music and Health
• Health by Design
• Social Determinants of Health
• Organisations
• Evidence summary for policy: The role of arts in improving health and wellbeing

Please check all existing resources before creating any new patient information. It may be that someone has already developed information on the same or a similar subject, or there may a suitable online resource.

Public Health Resource Directory – an extensive range of booklets, leaflets and posters available to order via our Public Health Resources Directory

Print On The Web – patient information developed by Medical Illustration Services (this resources can only be accessed by NHSGGC staff)

NHS Inform – Scotland’s national health information service

You should be able to evidence:

• the need for a new resource. How has that need been identified?
• engagement with patients, families and carers. How will they would find the information useful?
• funding for the resource. Do you have agreement from a service manager that a resource is required?
• clinical governance input. Have you discussed the new resource with your local group?
• collaborating with colleagues in other localities, sectors or Health Boards
  Can the resource can be used GGC-wide, regionally or nationally?

Consider your content carefully, and be clear about the information you want to convey to your target audience. Be sure to explain any instructions in detail, and include facts about risks, side effects and benefits. If you are using any third-party information, make sure you have the correct permissions for use; for example, any text or illustrations used from another source.

It is important that your content is fit for purpose. You should engage with your target audience for feedback; they will be able to tell if what you have written is helpful, clear and answers their questions. Ask your peer group to do the same.

You should review your content against the Patient Information Checklist (pdf). When you are satisfied with your content, and have final agreement from all stakeholders, please complete this form and send this to cleartoall@ggc.scot.nhs.uk with a copy of the information leaflet?

The NHGGGC Web Team provide the following guidance on copyright issues:

Copyright is universal policy which states that anyone who has written or created original material owns it. It cannot be reused in whole or part without written permission from the owner. Copyright applies to text (digital and hard copy), images, audio and video, even if it is in the public domain.

To publish material in part or in full that is not copyright owned by NHSGGC then you must check with the copyright owner. Be cautious when publishing conference presentations or posters and get written consent from the authors to publish such material on any websites.

To use any content taken from online resources for purposes other than non-commercial research, study and teaching, you should read the terms and conditions associated with the use of the digital resource. If there is no information available you should assume that you cannot reuse the resources. (This includes search results from a Google images search for example.)

To find out more about copyright and the training available please contact library staff via library.network@ggc.scot.nhs.uk.

It is essential that patient information produced within NHSGGC meets the quality standards outlined in the Patient Information Management Policy. All patient information will be quality assured with regards Clear to All principles prior to progressing to production.

Clear Language

If you need support or guidance on writing information for patients, please contact the Clear to All team by emailing cleartoall@ggc.scot.nhs.uk.

Clear Design

Medical Illustration Services provide a free service for the design of all patient information. They can also advise on the most appropriate and cost-effective method of distribution.

Contact: 0141 211 8580 or email medillgri@ggc.scot.nhs.uk.

We have a legal obligation to ensure that all patients are communicated with in a way they understand and that best meets their needs, including the use of accessible formats. Consider your target audience to ensure that the needs of equality groups have been taken into consideration.

The Equality and Human Rights Team (EHRT) hold the central budget for translations and other accessible formats. To request information in an alternative format, please download and complete the form and submit for approval (cleartoall@ggc.scot.nhs.uk).

Urgent requests, such as appointment letters, clinical instructions or health records for a patient in active care, should be emailed directly to the EHRT (nuzhat.mirza@ggc.scot.nhs.uk). This form does not need to be completed for urgent requests.

If your translation is needed within the next 4 days please send direct to nuzhat.mirza@ggc.scot.nhs.uk (you will be redirected if Nuzhat is out of the office)

We only translate information that has been produced by NHS Greater Glasgow and Clyde. If you need a translated version of a charity or Public Health Scotland publication, please indicate this on the form.

Insert Statement

A statement has been produced that should be placed in all leaflets.  It states the following in English plus the ‘top six’ community languages (currently Polish, Mandarin, Romanian, Arabic, Urdu and Farsi).
 
‘If you require this information in an accessible format, such as large print or braille, or in a community language, please use the contact details on your patient information leaflet or letter.’

Ordering as an insert

This insert should be included with appointment letters and pre-attendance information posted to the patient, and can be given to patients on attendance at clinics or on admission. It is supported by posters displayed within hospitals and GP surgeries and is also offered on Solus Screens.
 
The leaflet is available from stock in packs of 100 and can be ordered via the PECOS system or by any method used to order goods from stock (e.g. paper indent). It is available in 2 formats to suit varying distribution methods – as a single sided A5 sheet or as a one-third A4 sheet (compliments slip format) suitable for DL type envelopes.
 
Order codes are as follows:

• 97106 – Size 1/3 A4 (compliments slip format)
• 97107 – Size A5

Printing the statement within a publication

If you would like to include the statement in your document (as opposed to using an insert), you can use image 1 (portrait) or image 2 (landscape) and adjust to size.

Other formats

This statement is also available in other formats, including words and pictures, audio and British Sign Language.

Please note, interpreters should be used to communicate information which is normally given verbally to English speaking patients; translated materials are for written materials only.

You can get advice on translation and accessible formats from the NHSGGC Equalities and Human Rights Team (0141 201 4560) or email: cleartoall@ggc.scot.nhs.uk).

The NHSGGC Patient Information Policy states that patient information should be reviewed at least every three years. It is the responsibility of both the service and the document owner to ensure that information made available to patients, families and carers within any healthcare setting is accurate and current.

If your information is due for review, you should re-assess its need.

• Is there any new and more relevant information available elsewhere?
• Have you consulted your target audience about the usefulness of the resource?​

Changes should only be made to content if they:

• Reflect changes in practice or evidence
• Correct factual inaccuracies
• Improve or enhance the users understanding
• Reflect feedback from users

Remember to check that all addresses, phone numbers and external web links are correct.

When you are satisfied with your content, and have final agreement from all stakeholders, please complete this form and send this to: cleartoall@ggc.scot.nhs.uk with a copy of the existing document.

Your amendments will be quality assured in relation to Clear to All Principles before progressing to production.

Documents

Clear to All

•  Accessible Information Tips for Authors
•  Patient Information Planner Flowchart
•  Patient Planner Request Form
•  Review of Existing Information Form
• Request for translations and accessible formats form

Useful Resources

• NHSGGC Web Team – Guidance on copyright , video, images and model consent
• Best practice guidance on patient information leaflets
• Plain English Campaign
• Equalities in Health

If you need support or guidance on writing information for patients, please contact the Clear to All team at: cleartoall@ggc.scot.nhs.uk

Becoming a donor is an amazing step and could help many babies across Scotland. Your own baby is the priority, so we only take milk that is truly surplus to your baby’s needs. The age limit for donation is around two. We can also take stored milk that is less than 90 days old. You can find out about expressing your milk from the Parent Club.

Who can donate milk?

Although you are donating breast milk, it’s similar to becoming a blood donor and there are only a few things that would stop you donating. There is a screening process which includes questions about your medical history, lifestyle and diet.

You can donate milk if:

• you are breast feeding or expressing for your own baby
• you are and remain in good health
• you are able to commit to a period of donating
• you have milk stored appropriately and in acceptable containers

You cannot donate milk if:

• you smoke, vape or are using nicotine replacement therapy
• you take certain medications including antidepressants and anti-anxiety medications, certain pain killers and high blood pressure medication.
• Please contact the milk bank to discuss medications and herbal remedies you take regularly

You can donate if you have had a piercing, tattoo or blood transfusion but we can’t complete the blood tests until 4 months after this.

Click below for screening:

If you would like more information about donation or to get a paper copy of the screening form, please use the Contact Form and we will get back to as soon as we can.

To arrange milk collection click the Collection Form button.

Once all the screening tests are concluded, the milk is re-labelled and distributed throughout Scotland.