Mental Health Services in NHSGGC are being redesigned to enable us to respond and better support people experiencing mental illness. We are engaging with staff, the public, patients and service users around inpatient mental health provision, working towards an improved service for the future.
The NHSGGC Mental Health Strategy 2023-28 proposes a system of stepped/matched care, with people entering at the right level of intensity of treatment and allowing for movement through different levels of care. It aims to:
Shift the balance of care into the community and better meet the needs of the patients, as more people access care through expanded community-based services.
Deliver prevention and early intervention; including mental wellbeing and suicide prevention training for all staff, expanding computerised Cognitive Behavioural Therapy (cCBT) services and supporting Wellbeing in primary care.
Develop the focus on Recovery across community teams and inpatient settings.
Improve the effectiveness of community services; including developing group based Psychological Therapies, offering Patient Initiated Follow Up (PIFU) which gives people control over return appointments, such as when symptoms or circumstances change, reducing appointments of low clinical value.
Develop Unscheduled Care; Mental Health Assessment Units diverting people with Mental Health problems who do not require physical / medical treatment from Emergency Departments, community mental health acute care services offering intense support as an alternative to hospital admission and commissioned services to provide help to people in distress where a non-clinical response is more appropriate.
The ongoing and proposed range of community developments represents new ways of working across primary, secondary and community services. They will improve care across the whole spectrum of mental health problems, but importantly and mainly for those with the most severe and complex mental disorder.
The NHSGGC strategy contributes to delivering the Scottish Government’s 2023 Mental Health and Wellbeing Strategy.
We value the feedback of our patients, service users and carers.
Mental health psychiatric and wider mental health related services across the six Health and Care Social Partnerships across NHS Greater Glasgow & Clyde are further developing our approach to engaging openly and effectively with people who need to access care. This includes redesigning services and changing how staff and services work with people who access care. Examples of current engagement and involvement are described below.
We have previously asked people who access services, carers and family members about what matters to them the most when they need to use the services we provide. We intend to build on previous and informal work already undertaken. In summary, people who use mental health services told us what matters is that staff and services:
Take time with them and listen to them
Take care of people, look after them and make sure they get the right treatment when they need it
Explain all they need to know and involve them in decision making
Are knowledgeable, safe and can be trusted
Show they care, are compassionate and show empathy
Are friendly, kind, competent and staff are professional
Communicate with the people who matter to them regarding their progress and condition
Provide good continuity of care and well-managed frequent service delivery in relation to their needs, at the right time and at the right intensity
Offer assertive community treatment and respond more adequately to people’s diverse social, psychological and biological needs as opposed to being hospitalised
Mental Health Network Greater Glasgow are an independent and user-led key organisation. Their support has led to very well-developed engagement structures across the NHSGGC area for people who are receiving mental health treatment and support. This engagement takes place across the breadth of the mental health treatment journey from inpatient settings to community services and includes development of strategy. In their own words:
” Mental Health Network Greater Glasgow is a Glasgow charity working with individuals and their carers living with mental health challenges. Our mission is to provide accessible, compassionate support that empowers people to take control of their mental well-being and lead fulfilling lives. To our members we offer a safe place that people can meet up with others who have their own lived experience of mental health challenges.
In our groups we offer peer support, wellbeing sessions and workshops designed to raise awareness and reduce the stigma surrounding mental health. With a strong focus on the voice of lived experience. Mental Health Network Greater Glasgow is committed to mental health education, striving to influence policy changes that promote better mental health services across the country.
We believe in building a community where no one feels alone in their mental health journey, and everyone has access to the resources they need to thrive. “
Their work with NHSGGC mental health services includes:
Conversation sessions across inpatient wards with service users and carers
SPSP (Scottish Patient Safety Programme) and Royal College of Psychiatrists Accreditation work to engage with the most vulnerable and unwell people using hospital services and give them a chance to feedback on the service they receive, with a particular focus on their safety.
‘15 Step Challenge’ visits, which use mystery shopping approaches to help understand what service users and carers experience when they first arrive in a healthcare setting, and provide feedback to services.
Community and unscheduled care – Collecting / collating postcard feedback, completing questionnaires with service users, and organising and participating in reference groups.
Strategy and services development – including the mental health strategy programme board, physical health care for mental health service users, and service reviews.
Borderline Personality Disorder Dialogues
One reference group facilitated through the Mental Health Network is the BPD Dialogues Group. This is a group of people who have a diagnosis of Borderline Personality Disorder (also known as Emotionally Unstable Personality Disorder) and living experience of using NHSGGC services. The group’s purpose is to contribute to planning better services for people with a BPD diagnosis. The name of the group was chosen by its members to represent the fact that there are different views about diagnosis and many aspects of care, and that this group aims to respect and represent all views.
Other information on current and ongoing mental health services engagement can be found in the Getting Involved section of the website.
The NHSGGC Mental Health Strategy 2023-28 proposes a system of stepped/matched care, with people entering at the right level of intensity of treatment and allowing for movement through different levels of care. It aims to:
Shift the balance of care into the community and better meet the needs of the patients, as more people access care through expanded community-based services.
Deliver prevention and early intervention, including mental wellbeing and suicide prevention training for all staff, expanding computerised Cognitive Behavioural Therapy (cCBT) services and supporting Wellbeing in primary care.
Develop the focus on Recovery across community teams and inpatient settings.
Improve the effectiveness of community services; including developing group based Psychological Therapies, offering Patient Initiated Follow Up (PIFU) which gives people control over return appointments, such as when symptoms or circumstances change, reducing appointments of low clinical value.
Develop Unscheduled Care; Mental Health Assessment Units diverting people with Mental Health problems who do not require physical / medical treatment from Emergency Departments, community mental health acute care services offering intense support as an alternative to hospital admission and commissioned services to provide help to people in distress where a non-clinical response is more appropriate.
The ongoing and proposed range of community developments represents new ways of working across primary, secondary and community services. They will improve care across the whole spectrum of mental health problems, but importantly and mainly for those with the most severe and complex mental disorder.
The NHSGGC strategy contributes to the delivery of the Scottish Government’s 2023 Mental Health and Wellbeing Strategy.
Before making a referral, you may find it helpful to review the GGC Perinatal and Infant Mental Health Pathways Flowchart which has information on the different services available to support women and families in the perinatal period. Click the image below to view full size version.
We know that it can sometimes be difficult for referrers to know which service to refer to. You can also phone us if you’d like to discuss a possible referral.
Queen Elizabeth University Hospital (QEUH) / Royal Hospital for Children (RHC)
The NHS GGC Perinatal Mental Health Guide has information on organisations and resources across Greater Glasgow and Clyde that provide mental health support to new and expectant parents and their families.
Perinatal Mental Health Network Scotland – Provides information about the different specialist perinatal and infant mental health services available in Scotland
Baby Loss and Bereavement
Child Bereavement UK – Supports children, young people, parents, and families to rebuild their lives when a child grieves or when a child dies
Bliss – Provides information and supports for parents of premature and sick babies. Helpline: 0808 801 0322
Solihull Approach to Parenting – Offers free online antenatal and postnatal courses with specific modules on ‘Understanding your preterm or sick baby in hospital’ and ‘Understanding your preterm or sick baby now you’re home’. To access any of these materials for free, enter code: TARTAN
Dads Rock – Provides family support for Dads and male carers across Scotland
Online Courses
SilverCloud Online Programmes – Provides a range of CBT courses that can help with a range of different problems. There is a specific course for pregnancy and the first year after birth (perinatal) which helps new and expectant parents to cope with feelings of low mood and anxiety, and improves wellbeing. Please speak with your GP who can refer you to this course if you think it would be helpful.
Solihull Approach to Parenting – Offers free online antenatal and postnatal courses with specific modules on understanding: Pregnancy, Labour, Birth and Your Baby. To access any of these materials for free, enter code: TARTAN
The Maternity and Neonatal Psychological Interventions (MNPI) Team are a small, hospital-based service. We offer assessments and interventions to families who are experiencing psychological difficulties in relation to complex pregnancy and/or birth.
While pregnancy and birth can be a time of great joy, it can also be a time of significant stress and emotional adjustment. A number of factors may impact on a parent’s emotional well-being over the course of their pregnancy and postnatal journey. These may include:
Medical complications related to the current pregnancy and/or birth
Previous difficulties or complications related to pregnancy, birth and neonatal care that impact on maternity care during the next pregnancy
Phobias, such as needle or birth phobia (tokophobia)
Traumatic birth
Baby being admitted to Special Care or Neonatal Intensive Care
We are able to see people in pregnancy and/or up to 12 months after birth on an inpatient and/or outpatient basis. The MNPI team works Monday to Friday from 9.00am to 5.00pm. We liaise closely with the maternity and neonatal teams as needed.
There are a variety of different health professionals who can refer you to the MNPI service if appropriate. For example:
Hospital doctor
Midwife
Neonatal Staff
GP
Health Visitor
Family Nurse
Other mental health services
The MNPI Service is not a crisis or emergency service. If you’re concerned about your physical or mental health, please speak to your Midwife, Health Visitor, GP, or contact NHS24 on 111.
Frequently Asked Questions
Is this something I have to do?
Absolutely not. It’s completely your choice if you would like to be referred to the MNPI Service.
What will happen when I’m referred?
We discuss all referrals at our weekly referrals meeting to help us decide if we’re the right service to support you. Sometimes we’ll also speak with your referrer or other relevant services to work out how best to support you.
If MNPI is the most appropriate service for you, then we’ll send you a letter asking you to make contact with us if you would like to arrange an appointment. Once you’ve contacted us, we’ll send you an appointment letter and a short questionnaire. Please bring the completed questionnaire with you to your first appointment.
If MNPI is not the most appropriate service for you, then we’ll send you a letter signposting you to the most appropriate services/supports. We’ll also send a letter to your referrer and any other relevant services (usually your GP and maternity team) so that everyone is aware of what we’ve advised.
What will happen at my first appointment?
The first appointment will take around 45 minutes. The clinician will ask you about what you’re finding difficult and some background information. Then they will make a plan with you about what will be helpful going forwards. As a hospital-based service, we can support you in different ways depending on your needs and maternity/neonatal experiences. For instance, we can provide psychological therapy for difficulties related to complex pregnancy and/or birth, specialist support around birth planning and/or being in a hospital setting, and liaison with maternity and neonatal staff to best support your care. We may also discuss other NHS or Third Sector support services with you.
Who will I see?
We’re a multidisciplinary team of Clinical Psychologists and Specialist Midwives. The MNPI team are specially trained to help you manage the wide range of emotions you may be experiencing relating to your maternity and/or neonatal care. You’ll receive input from the clinician(s) most suited to your needs. You’ll see the same clinician for each appointment whenever possible for continuity of care.
Where will my appointments be?
You have a choice in the type of appointment you have. We offer outpatient appointments in clinic rooms at the three maternity hospitals. We also offer video or telephone appointments. Your appointment letter will provide instructions on how to attend your appointment.
For parents/carers of babies in the Neonatal Unit we offer appointments in the Neonatal Units themselves. We’re also able to offer inpatient maternity appointments.
We ask that you give us as much notice as possible if you need to rearrange or cancel your appointment. This allows us to make best use of our clinical time. To cancel or rearrange your appointment please call us.
Please let us know if you need an interpreter or require any specific support to attend your appointment.
Can I bring someone with me to the appointment?
Yes. You can be seen individually or with your partner or other family members, depending on what you prefer.
Confidentiality and consent
Everything that you talk about in your appointment is confidential within health.
Clinical notes will be stored securely on an electronic record. These records should only be accessed by people who are directly involved in your care and have a clinical reason to look at them. Once you’ve been seen, we’ll usually write back to the person who referred you as well as your GP and maternity team.
Occasionally there may be serious concerns for your safety or for the safety of others. In these circumstances we have a duty of care to discuss relevant information with other agencies, who can offer help, support and protection. We would always try to let you know if we needed to do this.
Complaints, compliments & feedback
Your experience of the MNPI service is very important to us. We really want to hear when we’re providing a helpful service and also when we need to improve things. If you would like to contact us regarding Compliments, Complaints or Feedback, then please contact us on 0141 232 4333.
You can also tell us about your experience of the service through:
Completing the feedback questionnaire routinely provided at final appointments
Leaving feedback via https://www.careopinion.org.uk/tellyourstory
What are MNPI teams? How can they help me and my family?
Please contact the service directly, if you any have specific training requirements or requests.
We use cookies to analyse traffic to our site and to enable certain functions such as forms and YouTube videos. These do not collect personal information. By clicking "Accept All", you consent to our use of cookies, or you can customise the options.
This website uses cookies
Websites store cookies to enhance functionality and personalise your experience. You can manage your preferences, but blocking some cookies may impact site performance and services.
Essential cookies enable basic functions and are necessary for the proper function of the website.
Name
Description
Duration
Cookie Preferences
This cookie is used to store the user's cookie consent preferences.
30 days
CloudFlare provides web performance and security solutions, enhancing site speed and protecting against threats.
Sequence rules uses cookies to track the order of requests a user has made and the time between requests and makes them available via Cloudflare Rules. This allows you to write rules that match valid or invalid sequences. The specific cookies used to validate sequences are called sequence cookies.
session
cf_ob_info
The cf_ob_info cookie provides information on: The HTTP Status Code returned by the origin web server. The Ray ID of the original failed request. The data center serving the traffic
session
cf_chl_rc_m
These cookies are for internal use which allows Cloudflare to identify production issues on clients.
session
__cfruid
Used by the content network, Cloudflare, to identify trusted web traffic.
session
__cf_bm
Cloudflare's bot products identify and mitigate automated traffic to protect your site from bad bots. Cloudflare places the __cf_bm cookie on End User devices that access Customer sites that are protected by Bot Management or Bot Fight Mode. The __cf_bm cookie is necessary for the proper functioning of these bot solutions.
session
__cflb
When enabling session affinity with Cloudflare Load Balancer, Cloudflare sets a __cflb cookie with a unique value on the first response to the requesting client. Cloudflare routes future requests to the same origin, optimizing network resource usage. In the event of a failover, Cloudflare sets a new __cflb cookie to direct future requests to the failover pool.
session
_cfuvid
The _cfuvid cookie is only set when a site uses this option in a Rate Limiting Rule, and is only used to allow the Cloudflare WAF to distinguish individual users who share the same IP address.
session
cf_clearance
Whether a CAPTCHA or Javascript challenge has been solved.
session
cf_use_ob
The cf_use_ob cookie informs Cloudflare to fetch the requested resource from the Always Online cache on the designated port. Applicable values are: 0, 80, and 443. The cf_ob_info and cf_use_ob cookies are persistent cookies that expire after 30 seconds.
session
__cfwaitingroom
The __cfwaitingroom cookie is only used to track visitors that access a waiting room enabled host and path combination for a zone. Visitors using a browser that does not accept cookies cannot visit the host and path combination while the waiting room is active.
session
cf_chl_rc_i
These cookies are for internal use which allows Cloudflare to identify production issues on clients.
session
cf_chl_rc_ni
These cookies are for internal use which allows Cloudflare to identify production issues on clients.
