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Staff Resources & Support

This page is intended to assist AHPs in finding out more information about Quality Improvement methodology as part of the  AHP Quality Improvement Workstream.

The Aim of this workstream is that:

By Dec 2026 50% more AHPs will feel able to put QI methodology into practice as aligned to the AHP Learning and Development Strategic Framework. 

The Lead for this workstream is Nikki Munro who is Professional Lead and Service Manager for Orthotics.

If you have any questions on the NHSGGC AHP QI workstream please get in touch with Nikki directly at nikki.munro@ggc.scot.nhs.uk

NHSGGC Quality Improvement Team

NHS GGC have an amazing Quality Improvement Team who are here to help with all things QI including supporting projects and compiling tools and information for those who are already carrying out QI projects.

There are loads of useful tools hosted on the NHSGGC Clinical Effectiveness QI page, however as this is hosted on staffnet, its only accessible to NHSGGC staff when logged into the NHSGGC network.

NHSGGC Clinical Effectiveness QI Network Hub

AHP Project Repository

Would you like to see existing, finished and ongoing AHP Projects? Including Quality Improvement projects, service development, audit and research?

If so click here to view all projects and add your own to share the learning with others and encourage collaboration.

AHP Project Repository
I know nothing about QI

Here are the main policies which give the background as to why Quality is important and what we should do to achieve the highest quality possible within Healthcare in Scotland.

As a very quick introduction to the fundamentals of Quality Improvement, click on the link below to complete the NHSGGC module. A great way to start your QI journey.

LearnPro – GGC:109 Quality Improvement Fundamentals

log in to the learnPro system as normal and search for the module below

LearnPro

If you have completed the LearnPro module and would like to know more, click on the link below to complete the NES TURAS Learn introductory QI modules. A great way to continue your QI journey.

TURAS Learn QI Modules

Link to TURAS QI Zone elearning

The modules available are: 

1) Measurement for improvement

2) Understanding your system 

3) Developing your aims and change ideas

4) Testing your change ideas

5) Implementation and Spread

6) Introduction to demand, capacity, activity and queue

7) Introduction to Value Management

I know something about QI but want to know more

The Q Community is a connected community working together to improve health and care quality across the UK and Ireland. They have lots of useful resources.

Suggested Resource

Description: Improving planned care pathways toolkit

Reducing waiting times has been a key priority for NHS Scotland for over a decade, typically waiting times initiatives have been used to reduce the backlog of patients waiting for planned care. This toolkit has been developed, using learning from across Scotland, to support NHS boards in taking a quality improvement (QI) approach to sustainably reduce waiting times.

Planned care services can reduce the time patients wait by improving their pathways to balance the workload associated with referrals to the demand for care.

By using this toolkit, planned care teams will be able to:

  • establish an effective project team to test and implement changes
  • identify the constraints in their pathway contributing to the longest waits
  • understand service user needs
  • use learning from others to increase the pace of change, and
  • use data to demonstrate a sustainable improvement has occurred.

Description: Improving planned care pathways toolkit

Reducing waiting times has been a key priority for NHS Scotland for over a decade, typically waiting times initiatives have been used to reduce the backlog of patients waiting for planned care. This toolkit has been developed, using learning from across Scotland, to support NHS boards in taking a quality improvement (QI) approach to sustainably reduce waiting times.

Planned care services can reduce the time patients wait by improving their pathways to balance the workload associated with referrals to the demand for care.

By using this toolkit, planned care teams will be able to:

  • establish an effective project team to test and implement changes
  • identify the constraints in their pathway contributing to the longest waits
  • understand service user needs
  • use learning from others to increase the pace of change, and
  • use data to demonstrate a sustainable improvement has occurred.
QI Learning and Education
QI Mentoring and Support
QI Tools and Resources
GGC QI Network

Page currently under construction.

The NMC Standards for Education and Training (updated 2023) replaced the NMC Standards to Support Learning and Assessment and students on pre and post registration programmes are now supervised and assessed whilst in practice learning environments. As a result of this change, the roles of mentor, sign-off mentor, practice teacher and teacher have been replaced with three new roles: the practice supervisor, practice assessor and academic assessor.

Information on the three new roles can be found in The National Framework for Practice Supervisors, Practice Assessors and Academic Assessors in Scotland (NES, 2019) and also NMC Supporting Information – What do practice supervisors do?, What do practice assessors do? and What do academic assessors do? However, you will find a summary below.

Practice Supervisors

As a practice supervisor of student nurses and midwives you will:

  • Serve as a role model for safe and effective practice in line with the NMC (2018) Code of Conduct.
  • Support learning in line with your scope of practice, enabling students to meet their skills and proficiencies.
  • Keep your own knowledge and practice up to date in the areas where you provide support, supervision and feedback.
  • Provide timely feedback on student progress towards achieving their skills and proficiencies.
  • Contribute to the student’s record of achievement by recording relevant observation of their practice.
  • Have sufficient opportunity to engage with practice assessors and academic assessors to share relevant observations on student performance in practice.
  • Appropriately raise and respond to student conduct and competency concerns and seek support when doing so.

Practice Assessors

As practice assessor of student nurses and midwives you will:

  • Have previous working knowledge of supporting and assessing students’ performance in practice
  • Are suitably prepared in supporting learning and assessment in practice and have a working knowledge of the students learning and achievement in theory.
  • Conduct assessments to confirm student achievement of proficiencies and programme outcomes for practice learning, including periodic observation of the student across a range of environments.
  • Make assessment decisions informed by feedback provided by the students practice supervisors and academic assessor.
  • Record objective, evidence based assessment on student performance from a range of sources.
  • Keep your own knowledge and practice up-to-date in the areas where you are providing support, supervision, feedback and assessment.
  • Work in partnership with the nominated academic assessor to review the student performance prior to recommending progression in the programme.

Academic Assessors

The academic assessor works with a nominated practice assessor to make recommendations for progression for the student they are assigned to. They collate and confirm the student’s academic and practice learning outcomes for the part of the part of the programme they are assigned to the student, before recommending them for progression on to the next part of the programme.

The three roles of practice supervisor, practice assessor and academic assessor required for the supervision and assessment of student nurses and midwives

The three roles undertaking the supervision and assessment of student nurses and midwives

It is important that you continue to develop your knowledge and skill in practice supervision and practice assessment. A National Framework for Practice Supervisors, Practice Assessors and Academic Assessors in Scotland (NES, 2019) offers suggestions on where you could develop in each role and resources that are available. Also, consider revisiting TURAS Self-Assessment and the NES CPD pathway to access useful resources for your ongoing continuing professional development (CPD).

The NHSGGC Practice Education Team can also support your continuing professional development in the PS and PA roles. Not only do we offer different topics as listed below, but also we offer them in a variety of different teaching and learning styles to meet your needs. In addition, your local PEF/CHEF can provide bespoke updates in your area so please get in touch with them. Also, remember that effective practice learning should be a focus of discussion within your annual appraisal and revalidation and that reflection on the supervisory or assessor role, feedback from students and CPD hours focusing on the PS or PA role may form part of the evidence for your NMC revalidation.

Continuing Professional Development Topics

Pre-Registration Nursing Programme Proficiencies, Skills and Procedures

As a practice supervisor or practice assessor you are required by the NMC to have an understanding of proficiencies and programme outcomes you are supporting students to achieve or the student you are assessing is aiming to achieve. Use our resources below to support your continuing professional development.

Online Awareness Session

During this session we aim to increase your awareness of the theory student nurses learn at university and the skills and procedures they must demonstrate to enter the NMC register. In addition, this session will provide an outline of governance processes and resources available to guide Practice Supervisor / Practice Assessor in their role of supporting students to demonstrate specific skills and procedures. This session will provide you with one hour of continuing professional development participatory time for NMC revalidation requirements.

Wednesday, 19th February 2025 at 2pm – 3pm via MST

Thursday, 13th March 2025 at 2pm – 3pm via MST

Download the Pre-Registration Nursing Proficiencies, Skills and Procedures slide set

Audio Podcast

**coming soon**

Listen at a time and place convenient to you, our audio podcast featuring your PEF colleagues discussing the role of the practice supervisor and practice assessor in supporting nursing students to demonstrate the proficiencies, skills and procedures required to enter the NMC register.

Staff guide to new NMC Skills and Procedures for student nurses undertaking pre-registration 2020 programmes

The NMC (2018) Future Nurse Standards contain some nursing skills and procedures that were not previously taught or assessed in practice. The Staff Guide to the new NMC skills and procedures (NHSGGC, 2023) will assist you when supporting these students and give you detail of when and how students will be provided with the theoretical underpinning to the skills and procedures and when they are able to undertake them in practice and/or simulation.

Back to topics

Reasonable Adjustments

Having an awareness of how you can support students with a disability to achieve proficiency is important in your role as their practice supervisor or assessor. Use our resources below to support your continuing professional development.

Online Session

During this session we aim to increase your awareness of reasonable adjustments. We will provide examples of situations that may require reasonable adjustments, the impact these may have on students, and how you as their practice supervisor or assessor can support them within the practice learning environment.

Furthermore, the session also provides you with opportunity to discuss what constitutes a reasonable adjustment, learning development support plans, interim feedback meetings and additional supports available and will provide you with one hour of continuing professional development participatory time for NMC revalidation requirements.

Please note this is a generic session and if you required information on specific topics such as anxiety, dyslexia or religion and culture, please contact your PEF or CHEF.

Thursday, 27th February 2025 at 1.30pm – 3pm via MST

Download the Practice Supervisor Practice Assessor Reasonable Adjustments slide set

Audio Podcast

Listen to our audio podcast on reasonable adjustment and supporting student with dyslexia in the practice learning environment.

Reasonable Adjustments in the Practice Setting – NHS Education for Scotland Learning Resource

The aim of this three part, NHS Education for Scotland learning resource is to guide you in your role as PS or PA when you are, or will be, working with a student where reasonable adjustments should be considered to allow the student to safely perform during their practice placement or learning experience with you.

  1. Identifying and Evidencing Issues
  2. Implementing Action
  3. Resolution and Debrief
Reasonable Adjustments – Frequently Asked Questions

Download your own copy of our Reasonable Adjustments FAQ or see the list below.
What are reasonable adjustments?

Reasonable adjustments are changes that organisations and people providing services must make if someone’s physical or mental disability puts them at a disadvantage compared with others who aren’t disabled (GOV.UK)

How do reasonable adjustments relate to students?

At the application stage of the programme for the student, the HEI will determine if a student is able to meet the requirements of the programme. That is, will they be able to satisfactorily achieve all NMC proficiencies, skills and procedures taking into account their disability and what, if any, reasonable adjustments can be put in place.

However it is important to note that students may only disclose or be aware that they require a reasonable adjustments once they have already started their training.

Students represent our diverse society and therefore equality and diversity needs for all students must be considered.

What are examples of reasonable adjustments?
  • Changing the recruitment process so a candidate can be considered for a job
  • Doing things another way, such as allowing someone with social anxiety disorder to have their own desk instead of hot desking.
  • Making physical changes to the workplace, like installing a ramp for a wheelchair user or audio-visual fire alarm for a deaf person.
  • Letting a disabled person work somewhere else, such as on the ground floor for a wheelchair user.
  • Changing their equipment, for instance providing a special keyboard if they have arthritis.

(Above examples provided by GOV.UK)

What are the legal requirements of reasonable adjustments?

Equality Act 2010: Duty on employers to make reasonable adjustments for their staff

The general definition of disability for the purposes of the Equality Act 2010 is “a physical or mental impairment which has a substantial and long-term adverse effect on a person’s ability to carry out normal day-to day activities”. The Act defines long-term in this context as having lasted, or being likely to last for at least 12 months or the rest of the person’s life. Substantial is defined as more than minor or trivial.

What types of reasonable adjustments considerations could we have to manage in practice?
  • Student with dyslexia. One example could be a student that requires some extra time to complete documentation.
  • Student with religious or cultural needs. One example could be a Muslim student who requests use of a private area to pray.
  • Student with carer commitments. On example could be a student that has an elderly parent and has carer duties.
  • Student with anxiety. One example could be a student that suffers from anxiety and finds delivering handovers particularly challenging.
  • Student who requests flexible working due to childcare commitments. One example could be a single parent who struggles to work nightshift.

Please note that for such examples there are no hard and fast rules. Each request needs to be carefully considered at an individual level and impact on students learning or the areas ability to accommodate have to be carefully considered.

Who can support staff with students requiring reasonable adjustments?

In the first instance your local PEF can support. If you are unsure of who your local PEF is, please check via the NHS GGC Practice Education website.

Link Academic Assessor for your area can also assist.

When would I be made aware that a student has a reasonable adjustment in place?

Students may have a RAP in place before starting their placement. This may have been part of their induction university or put in place during their course. Occasionally a pre placement meeting is required to discuss the student and their reasonable adjustments request.

There is also an opportunity to discuss at the Initial meeting with your student. This should take place within the first 48 hours of starting placement.

Please see the students Practice Education Document.

What if I think my student may require a reasonable adjustment, for example, dyslexia and they are not disclosing?

It is the student’s decision to disclose, however the NMC does recommend that students disclose.

If a student has not disclosed an individual learning requirement/disability and you have a concern about their knowledge or practice, you would follow the same process outlined in the Practice Learning Support Protocol to ensure a fair support and assessment to your students.

The advice would be to have a chat with your local PEF or CHEF.

What can I do to support my student with a reasonable adjustment?

This would be dependent on what the reasonable adjustment was. It is a good idea to have a learning development support plan in place and review throughout the placement. 

What resources are available?

British Dyslexia Association 

Dyslexia Scotland 

National Wellbeing Hub 

Multi Faith Resource (TURAS log-in required)

How can the university help?

The students can link in with their personal tutor to access support services offered by their university.

What about assessing students with a reasonable adjustment in place?

Reasonable adjustments can allow a student with an individual requirement to achieve a competency or meet a standard.  However professional standards and competencies must be maintained (NMC, 2019) 

It is the students decision and responsibility to disclose they have a specific learning need. 

The student can still fail even if they have reasonable adjustments in place if they don’t meet the required standard. There remains a duty to safeguard and protect the public. 

What if my student requests flexible working?
  • Employers must deal with requests in a ‘reasonable manner’
  • Examples of handling requests in a reasonable manner include:
    • Assessing the advantages and disadvantages of the application
    • discussing possible alternatives to the request
    • Offering an appeal process
  • GOV.UK – Flexible Working
What are the key messages?
  • Discuss with all students if they have any individual requirements
  • Always seek advice from the University and or PEF if you are unsure how to best support a student​​
  • Never lower the standard of competence required when implementing reasonable adjustments​​​ 
  • Seek regular feedback on whether reasonable adjustments are meeting the needs of the student and record within student documentation​​
  • Complete a fair assessment​ 
Other Learning Resources Related to Reasonable Adjustments
Back to topics

Practice Assessment Document (PAD)

Online Session

During this session we aim to provide a general overview of the PAD. In addition to discussing the role of the Practice Supervisor and Practice Assessor, this session will provide information and encourage discussion on the topics of student assessment, grading and the proficiencies, skills and procedures that students must achieve, as well as the principles of learning development support planning.

This session will provide you with one hour of continuing professional development participatory time for NMC revalidation requirements.

Tuesday, 11th February 2025 at 2pm – 3pm via MST

Wednesday, 5th March 2025 at 2pm – 3pm via MST

PAD Resources

Designed by the Practice Education Team, this interactive PAD resource will provide you with information and guidance on how to complete the different sections of the Practice Assessment Document. From recommended timelines for each stage of the student journey, who completes the different sections, to clear and simple examples of evidence needed for each platform.

You might find it useful to access the relevant university/field specific Practice Assessment Document to review a particular section or if you require additional PAD pages these can be printed from the relevant Practice Assessment Document (Please note that NHS Scotland log-in required).

Our grading rubric calculator with worked example demonstrates how to use Glasgow Caledonian University’s grading rubric (Please note that Desktop MS Excel App required).

Back to topics

Addressing Student Competency Requirements

Learning Development Support Planning

Learning Development Support Plans are used to support students to meet specific objectives, particularly if they face challenges in achieving level of knowledge and/or skills required by their educational programme or if there are concerns regarding their professional practice. We have compiled a number of sample plans that you can use to help you to write an effective Learning Development Support Plan to support your students to progress in their practice learning environment.

**Coming Soon** Our Learning Development Planning Resource will give you useful information on how to write a LDSP, whose responsibility it is and how to implement them. Use this in conjunction with our assessment and grading terminology document to help you to write an effective LDSP.

Supporting a student with additional competency requirements

**Coming Soon**

This short presentation will give you an insight into ways in which you can support student nurses with additional competency requirements in practice and provide robust assessment.

Audio Podcast

** Coming soon**

Listen to our podcast featuring a practice assessor sharing their experience of supporting a student with additional competency requirements.

Back to topics

This page contains information on funding opportunities and access to live alcohol and drug related consultations for comment.

These will be removed when the funding application or consultation period ends.

Working in our team means you can also access a wide range of other information that may help you and your families to stay healthy, active and connected. Below are some links to a wide range of additional resources on topics like energy at home, travel, sustainability and healthy living.

Public Transport Information

Search door-to-door public transport journey options to NHS healthcare facilities with Public Transport Information

Travel Information For Staff

Travel Information for Staff helps find information, links and various initiatives that makes it cheaper, easier and more environmentally sustainable for staff to travel to and from their place of work and between sites.

Home Energy Scotland

Home Energy Scotland offers free, impartial advice on energy saving, keeping warm at home, renewable energy, greener travel, cutting water waste and more. 

If you’re struggling to heat your home, you could be eligible for support from the Scottish Government funded Warmer Homes Scotland programme to help make your home warmer and cosier.

Sustainability

Zero Waste Scotland has the facts to help everyone end the climate crisis by wasting less and making things last instead.

Stop Smoking Support

Stop Smoking Support – Quit Your Way services offer free information, advice and support, including nicotine replacement therapy, to those who want to stop smoking.

Manage Your Weight

Manage Your Weight

Maintaining a healthy weight or losing some weight has real health benefits.

Active Staff

The Active Staff Programme was set up to protect and promote health in the workplace by providing a range of free opportunities for all NHSGGC/HSCP staff to engage in activities that support good mental and physical health.

Working for NHSGGC comes with a range of discounts and staff benefits. You can find out more and sign up to benefit from these using the links below.

Benefits

Blue Light Card

For just £4.99, members of the Blue Light community can register for 2-years access to more than 15,000 discounts from large national retailers to local businesses across categories such as holidays, cars, days out, fashion, gifts, insurance, phones, and many more.

Public Transport

Public Transport offers summary of benefits;

  • 20% discount on public transport ticket bundles and 4 weekly tickets for First Bus via Commuter Travel Club.
  • Save up to 25% compared to buying your public transport season ticket on a weekly basis.
  • Discount on ScotRail season tickets now at approximately 40%.
  • New ticket option now available for Glasgow Tripper ticket. Travel on multiple bus companies with the one ticket.
  • SPT ZoneCard ticket now in Smartcard format.
  • Annual ticket options for First Bus, Glasgow Tripper, ScotRail and SPT ZoneCard. Deductions are taken directly from your weekly/monthly salary saving you the initial outlay.
  • Easy one off process each year.
  • No more waiting in a queue for that weekly ticket.
Health Service Discounts

Exclusive Health Service Discounts, cashback & vouchers for NHS & Healthcare Workers.

All employees are able to access online learning and development opportunities. You can find out more at the links below, or speak to your Team Leader for more information if you are unsure about which you should sign up for.

Learn Pro
Turas

Training and Learning Opportunities

We have a range of courses available for enrolment. Please speak with your Team Leader for more information and to find the right course for you.

Upcoming Induction Dates

All staff within Facilities complete a three day induction programme prior to starting in their sites, to ensure that all basic training is covered. This induction includes completing their REHIS Elementary Food Hygiene training. The dates for the next induction sessions are as follows:

  • Wednesday, 11th December 2024
  • Wednesday, 08th January 2024
  • Wednesday, 22nd January 2024
  • Wednesday, 05th February 2024

Frequently Asked Questions

Am I eligible to enrol in a course?

Many of the courses on offer can are offered on a first come, first served basis, and while some are available to certain roles only, there are a wide range of training opportunities that are open to everyone. Please speak to your supervisor if you aren’t sure whether a course is available for you, or if it will fit your needs.

How do I apply for a course?

Most courses will need you to apply online, usually via a Form. You may need an email address to receive confirmation or to access a course. Your supervisor can help if you’re unsure.

Can I take the course during work hours?

All staff have some time available within their working hours for training and development. Sometimes we can’t have all staff off the floor at any one time, so please check with your supervisor or manager if you are unsure.

Will I need to sign a learning agreement?

It will depend on each individual course whether this is required or not. The majority of our courses won’t need you to sign an agreement, but if your course is funded or accredited, it’s likely that you will have to sign a learning agreement.

What happens if I fail or don’t complete the course?

We encourage participants to fully complete any course they commit to, and to try to pass the test, if there is one, at the end. For some specific training courses, you will need to pass the test before progressing further in your career. Any courses, including those hosted online, come at a significant cost to the organisation. Drop-outs from courses therefore costs the organisation money, and we’d rather invest that money in your development, so we ask all staff to do their utmost to finish the course. If you have specific circumstances that prevent this, please discuss them with your line manager first.

Can I enrol in more than one course at a time?

It depends. Some courses have long waiting lists, and if you apply for multiple courses these may be offered at the same time. We want to ensure that all staff have the opportunity to develop, so please ensure that you only apply for relevant courses and if you are offered a place on different ones at the same time, especially if it impacts on your working hours or ability to complete them, please discuss with your supervisor.

Will I need to report my progress during the course?

It depends. If you’re attending college and completing a course that takes a significant period of time, it would be good practice to have regular discussions with your manager about your progress, and any challenges you might be facing. If you are completing some online learning, it might be useful to discuss how you got on with it when you complete it. Speak to your supervisor for more advice.

Many staff groups continue to be affected by the cost of living pressures we face. You can find various support services and useful links that may be able to help below.

Access To Payslip

As part of Self Service you will be able to view, print and/or save an electronic copy of your payslip. Access your payslip

Please note, only staff who currently have access to e-payslips can use this function. We are working to expand access to e-payslip to more staff in the coming months.

Credit Union

NHS Credit Union are here to help and care for the financial health and well being of members across our NHS common bond, from Shetland to Sheffield. Currently 24,000 strong and growing.

NHS Pension Scheme

Access to a high quality occupational NHS Pension Scheme is an important and valuable benefit for all NHS Scotland staff. As a scheme member, you get an excellent package of pension benefits which are index linked and guaranteed by the Government.

All About Money

Would you like help to manage your money better? Is Money a worry for you? It’s All About Money

Benefits

Benefits – GOV.UK includes eligibility, appeals, tax credits and Universal Credit.

Money Helper

Need more help? 

Contact Money Helper for money guidance that’s impartial and free to use, whether that’s online or over the phone. Whatever your query we’re here to help. If we don’t know the answer, we’ll point you in the right direction of someone who does.

Citizens Advice Scotland

Looking for advice?

Advice provided by Citizens Advice Scotland is free, independent, confidential, impartial and available to everyone. 

Home Energy Scotland

Home Energy Scotland are here to offer free advice and support to help you make your home warmer, reduce energy bills, and contribute to a greener, more sustainable future. Our service is funded by the Scottish Government and managed by Energy Saving Trust. We are committed to positively impacting the lives of people throughout Scotland.

Worrying about Money?

Worrying about Money?

Advice and support is available if you’re struggling to make ends meet.

E-payslip Self Service Guide

Staff Hub is the place to find important information, updates, and resources for all staff. Stay up to date with the latest news and access everything you need to support your work.

Staff Support
Staff Benefits
Staff Finance
Learning and Development
News
Useful Information

Director’s Message

Tom Steele - Director for Estates and Facilities

I am Tom Steele, and it is with great pride that I lead such an outstanding team across our healthcare and administrative facilities. I joined NHSGGC in October 2018 and prior to that I worked in NHS Ayrshire and Arran, NHS Forth Valley and NHS National Services Scotland. My early career started in February 1986 and I had no idea at that time that I would effectively spend the rest of my career in NHS healthcare.

My first role, “Works Services Technician”, equivalent to Band 2 nowadays was working in the hospital estates team involved with maintenance activity and small improvement projects. This experience stood me in good stead for on the job learning and I was also fortunate to have the support of the organisation to attend further education colleges for a few years. I was always keen to learn from anyone who would listen, so my advice to anyone would be to ask inquiring questions, and keep doing so – every day is a learning day. My job roles changed throughout the years and I was again fortunate to attend university and gain further educational qualifications, albeit I was probably 30+ years old by this time, so it’s never too late to go to university.

Our Directorate plays a vital role in supporting and enabling clinical services across NHSGGC and we are tasked with the crucial responsibility of ensuring that all facilities are functioning optimally. Our Directorate operates at strategic and operational levels, which not only manages the upkeep of our existing facilities, but also plans for future developments, adhering to legal and environmental standards. Our services are delivered 24/7,365 days a year to all departments to ensure patient and workplace safety, efficiency, and sustainability which are integral to organisational success.

Our contribution to patient safety and their satisfaction can only be delivered through our staff, all of whom play an equal role, and our continued desire to improve is testament to a progressive and customer focussed team.

Current Briefs and Updates

Estates and Facilities Directorate Team Brief

Get the latest updates and insights from this month’s team for Estates & Facilities brief.

Core Briefs

Core Brief is our regular employee update and provides important updates across a variety of topics, ranging from operational and site specific information, through to messages for our staff from our Chief Executive.

Team Talk

As part of our ongoing commitment to listening to and engaging with our staff, we have launched a new communications platform – Team Talk.

Team Talk aims to distil the four most important pieces of information we’d like all staff to be aware of and engaged with each month.

Estates and Facilities Directorate Staff Awards for Excellence 2024/25

It is the time of year to consider the Estates and Facilities Staff Awards to recognise all the staff, teams and departments that have gone the extra mile.
 
We have continued to respond magnificently in the last year to the demands and challenges we’ve faced and this is the opportunity to nominate particular colleagues who you think most deserve added recognition for their stand-out efforts, skills and commitment during this time.

Details

Nominations are invited from staff to identify a colleague or team that they think would qualify in one of the following categories:

  • Team of the Year
  • Employee of the Year
  • Leader of the Year
  • Innovation of the Year
  • Project of the Year
  • Sustainability Award
  • Customer Service Excellence Award
  • Rising Star Award
  • Collaboration Award
  • Health and Safety Award
  • Staff Wellbeing Initiative of the Year
  • Domestic Services Excellence Award
  • Portering Services Excellence Award
  • Catering Services Excellence Award
  • Decontamination Services Excellence Award
  • Transport Excellence Award
  • Linen Services Excellence Award
  • Joiner of the Year Award
  • Plumber of the Year Award
  • Maintenance Technician of the Year Award
  • Electrician of the Year Award
  • Administrative Services Excellence Award

The closing date for nominations is Friday, 14th February at noon and these should be submitted via the online form. If a paper copy is completed, this should be sent to anna.todd2@nhs.scot using the attached form before 5pm on Wednesday, 12th February to allow them to be uploaded.

This is open to all members of staff in NHS Greater Glasgow & Clyde Estates and Facilities Directorate.

A panel of members of the Senior Management Team and others will meet to consider all the nominations and decide the winners.

Our Estates and Facilities Directorate Staff Awards Event will take place on Monday, 24th March 2025 (venue is to be confirmed), where presentations will be made to commended nominations and winners in each category.

Our overall Category Winners for:

  • Team of the Year
  • Employee of the Year
  • Leader of the Year
  • Innovation of the Year

Will be invited to attend the NHSGGC Celebrating Success Event where our Overall Winner will be announced and presented. The date and arrangements for this will be confirmed later.

Guidance on the categories

Team of the Year

The team, department, service or function that has been judged to have worked together as a team and made the most significant contribution to quality of care,                                                                                    population health and care, service delivery or staff wellbeing likely under significant pressure or difficult circumstances.

Employee of the Year

Any member of staff who has stood out as an exemplar of care giving, service delivery or who has made a major difference for colleagues around them or the delivery of a key objective for their department or wider NHSGGC/HSCP.

Leader of the Year

Any member of staff who has demonstrated outstanding leadership, positive values and behaviours and/or inspired others in a particularly challenging situation, or for the respect they get from others through the day to day difference they make for those around them as a leader.

NB. Any member of staff can demonstrate leadership, not just those who formally manage people.

Innovation of the Year

To recognise any individual, team or department responsible for developing and implementing an innovative service, method, technology or process that has made a significant difference to quality of care, wider population health or care, service delivery or to the wellbeing of our own staff or to the efficient use our resources.

Project of the Year

To recognise any individual, team or department for successfully delivering a project, and overcoming different challenges when doing so. The project can be service specific or of a significant scale for the Health Board.

Customer Service Excellence Award

To recognise any member of staff or team for providing outstanding service and support to patients and/or staff.

Rising Star Award

Any member of staff who has shown significant growth and potential and someone who is making excellent progress in their area of work.

Collaboration Award

To recognise any individuals, teams or departments for working effectively across organizational boundaries and showing effective collaboration with other internal or external teams/partners.

Sustainability Award

To recognise any individuals, teams or departments for their efforts in reducing environmental impact, improving biodiversity loss, reducing carbon use or promoting sustainable practices.

Health and Safety Award

To recognise any individuals, teams or departments for maintaining, supporting or promoting high standards of health and safety compliance or awareness.

Staff Wellbeing Initiative

To recognise any individuals, teams or departments who have actively worked to develop, implement and run initiatives that promote wellbeing and health improvements (physical or mental) for their team or colleagues.

Domestic Services Excellence Award

Any member of staff who has stood out as an exemplar of domestic excellence, for the delivery of an excellent cleaning and hygiene service.

Portering Services Excellence Award

Any member of staff who has stood out as an exemplar of portering excellence, for the delivery of an excellent patient, equipment or goods transport.

Catering Services Excellence Award

Any member of staff who has stood out as an exemplar of catering excellence, for the delivery of an excellent patient, retail, catering support or catering production service.

Decontamination Services Excellence Award

Any member of staff who has stood out as an exemplar of decontamination excellence, for the delivery of an excellent CDU, EDU or support to the provision of sterile services.

Transport Services Excellence Award

Any member of staff who has stood out as an exemplar of decontamination excellence, for the delivery of an excellent CDU, EDU or support to the provision of sterile services.

Linen Services Excellence Award

Any member of staff who has stood out as an exemplar of linen provision excellence, for the delivery of an excellent linen, onsite or offsite, service supporting patient care.

Joiner of the Year Award

Any member of staff who has stood out as an exemplar of joinery excellence, for the delivery of excellent craftsmanship, customer service and supporting service delivery.

Plumber of the Year

Any member of staff who has stood out as an exemplar of plumbing excellence, for the delivery of excellent plumbing maintenance and repairs, customer service and supporting service delivery.

Maintenance Technician of the Year

Any member of staff who has stood out as an exemplar of maintenance excellence, for the delivery of excellent maintenance and repair across equipment and/or facilities, customer service and supporting service delivery.

Electrician of the Year

Any member of staff who has stood out as an exemplar of electrical excellence, for the delivery of excellent electrical maintenance and repairs, safety, customer service and supporting service delivery.

Administrative Services Excellence Award

Any member of staff who has stood out as an exemplar of administrative or back-house excellence, for the delivery of excellent admin, clerical, PA or support services for staff, patients, suppliers and/or other partners.

Nomination Form

The closing date for nominations is Friday, 14th February at noon and these should be submitted via the online form. If a paper copy is completed, this should be sent to anna.todd2@nhs.scot using the attached form before 5pm on Wednesday, 12th February to allow them to be uploaded.

Complete Online Form
Download Paper Form

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