Your health

If you, or someone you know, needs support with mental health problems, in the first instance you should contact your GP. If required, your GP can then refer you to Mental Health Services in your local areas.

Further information

Information on mental health problems

You will find lots of useful information on the NHS inform website www.nhsinform.scot. You can also visit Heads Up at www.headsup.scot for advice, videos and support.

What happens when the GP surgery and community services are closed?

Crisis services are available for patients who are already known to the Community Mental Health Services.
There is an out-of-hours Community Psychiatric Nurse service which can be accessed directly by calling 0845 650 1730.

The service is open:

• Monday to Friday, 8pm – 9am
• Saturdays, Sundays and public holidays, 4:30pm – 9am

You can also call NHS 24 on 111 for advice.

Local services

Crisis Services

There are crisis services available 24-hours a day, all year round.

Monday to Friday, 9.00am – 8pm and on Saturdays, Sundays and public holidays, 9.00am – 5pm, please use the numbers in the local directory below.

At all other times, please call 0845 650 1730.

Services in your area

Community mental health services for adults and the elderly, are available in your local area. You will find details below.

In order to receive the full range of dental treatment and care under the NHS, you must be registered with a dentist. Your dentist will then provide regular check ups, planned routine treatment and emergency care, if required.

Further information

Which services do NHS dentists provide?

• Routine check ups and any care required
• Advise on how to keep your mouth healthy
• Dental hygiene including scale and polish
• Treatments such as fillings, crowns, tooth removal and root canal treatment
• Braces
• Wisdom tooth removal
• Bridges and dentures (false teeth)
• Emergency care if required.

Who to contact when your dental surgery is closed

• Call the Dental Advice Helpline on 0141 201 4209
• At night, weekends and holidays, call NHS 24 on 111
• If you are unregistered and require emergency treatment, contact NHS 24 on 111.

If you have a minor injury, such as a cut that need stitches, a broken bone, a sprains or minor burn, please call NHS 24 on 111 and ask for our Minor Injuries Unit (MIU) service.

NHS 24 will give you advice on what to do next. This may include a video or telephone consultation, and/or, a face-to-face appointment at one of our MIUs.

If you are referred to the MIU, your assessment will be carried out by a team of highly experienced staff, led by Emergency Nurse Practitioners. They will give you quick access to health information, advice and treatment. Treatment includes being able to arrange x-rays if required, apply plasters or splints and stitch and dress wounds.

Further information

When should you visit a Minor Injuries Unit?

Your local MIU can treat you if you have:

• Cuts and wounds (including those that may need stitches)
• Minor burns and scalds
• Sprains, minor injuries or broken bones – in legs below the knee, and arms below the shoulder, where you can bear the weight through your foot or move your fingers (our experienced staff can arrange x-rays and apply plaster if required)
• Insect bites or other animal bites
• Tetanus immunisation after an injury
• Minor head injury – where there has been no loss of consciousness or vomiting, and no residual symptoms i.e. headache, nausea, visual disturbance, dizziness or any other symptom of concussion
• Removal of foreign bodies from eyes, nose or ears
• Nose injuries and broken noses
• Removal of rings, earrings and studs.

Which MIU should I go to?

Walk in appointments are available at all of our MIU sites, but we would encourage patients to call NHS24 on 111 to get a scheduled appointment first. This reduces waiting times and means you will be seen quicker by one of our highly experienced staff, led by Emergency Nurse Practitioners.

For children (under 16 years old) and babies

For adults (anyone over 16 years old)

You can visit New Stobhill Hospital, New Victoria Hospital or Queen Elizabeth University Hospital. The units are open 9.00am to 9.00pm every day of the year.

The Vale of Leven Hospital has a dedicated MIU which is open 8.00am – 9.00pm every day of the year. Outside these hours if you require a face-to-face appointment you will be seen by the GP Out of Hours Service.

Always call NHS 24 on 111 first to ensure you get the right care, right place, right time.

For alcohol and drug addiction problems you can either self refer directly to the local specialist teams or contact your GP. Crisis services are also available at the Glasgow Alcohol and Drug Crisis Service.

There are also various voluntary organisations operating in local areas to offer support for those who are having problems with alcohol or drug misuse.

Further Information

Which services are available?

This service offers open access to all. They receive referrals from a wide range of services but also welcome self-referrals, either through drop in or by telephone. They provide a range of care and treatment options for people living in Glasgow affected by drugs and/or alcohol. These services include:

• alcohol support and treatment, including community detoxification and protective medications
• drug support and treatment, including opiate replacement therapy
• support with a range of social issues
• support to young people affected by alcohol and / or drug issues
• support and treatment services to parents affected by alcohol and / or drug problems
• support and treatment services to those involved in offending and affected by alcohol and / or drug problems, and
• access to community-based and residential Alcohol Related Brain Damage services
• access to Employability services
• harm reduction advice and interventions
• needle replacement
• blood Borne Virus testing and treatment
• access to alcohol and drug Tier 4 services – psychiatry, psychology, occupational therapy, dietetics and hospital services (specialist in-patient and outpatients)
• assertive Outreach is offered both from locality teams and the Crisis Outreach Service
• access to residential rehabilitation services
• access to Drug Crisis Centre and Link up
• access to community Recovery Hubs, and
• Signposting to a range of support services and recovery communities.

How do I get a service?

You can contact your local Alcohol and Drug Recovery Service. If the service is for your own addiction issues then an assessment of need will be carried out. You can also get help from:-
• North East Glasgow Recovery Community
• North West Glasgow Recovery Community
• South Glasgow Recovery Community

What do I do if I need help urgently?

If you have a life threatening emergency then call 999.

If you just need help with your addiction then within office hours, you can contact your local Alcohol and Drug Recovery Service (this should link to list of services page – below) where you will be given an urgent appointment.

Out with office hours if the service is open, we will try to accommodate you. If we cannot and you have a drug problem, please phone Glasgow Alcohol and Drug Crisis Centre on: 0141 420 6969.

If you have an alcohol problem, please contact your own GP or out of hours service.

You can also access information and advice from Drinkline on:

• 0300 123 1110 

Glasgow and Partners Emergency Social Work Service on:

• 0300 343 1505

You can also contact NHS 24 on:

• 111

The Sandyford provides sexual, reproductive and emotional health services across Greater Glasgow and Clyde.

Sandyford is the specialist sexual health service for Greater Glasgow and Clyde

Sandyford Central is the main clinic. There are also local clinics throughout the Glasgow and Clyde area. To find more information on services, opening times and clinic locations, visit: www.sandyford.org

Options for your pregnancy

If you are pregnant and are unsure about continuing with the pregnancy, you can speak to your own GP or to a member of staff at Sandyford Sexual Health Services. You can make an appointment to talk to a nurse about options on 0141 211 8620. They will explain your choices and will ensure you have the information and time you need to make a decision.

You can also visit the Sandyford website.

Booking an appointment

Sandyford is an appointment-only service. Online is the easiest and fastest way to book an appointment for most Sandyford clinics.

Not all Sandyford Services can be booked online. You will find direct contact information for each service on their dedicated page on the Sandyford website: www.sandyford.scot or call 0141 211 8130.

Which services are offered?

• Sexually Transmitted Infection (STI) testing for people with symptoms
• Assessment for people who have recently been exposed to an STI
• Testing for people who may be at higher risk of STI or HIV
• PrEP services
• Contraception
• Abortion services
• Young people’s clinics
• Vasectomy
• Free Condoms

Find out more about Sandyford’s services on their website: https://www.sandyford.scot/sexual-health-services/

How to access emergency contraception

Most pharmacists will be able to supply emergency contraception under the NHS. Many also provide access to free condoms as part of a Board wide initiative.

If you think you have an infection or feel unwell call NHS 24 on 111.

When Sandyford is closed, but you need support

• Call NHS 24 on 111 for advice
• Many pharmacies can provide emergency contraception
• Access PEP by attending your local Emergency Department.

If you have a problem with your eyes, please visit your local optometrist. Every high street opticians have an optometrist who provides NHS services.

• If your optician is closed and you can’t wait until it reopens call NHS 24 on 111 right away
• If you have an eye problem, (such as minor eye infections, scratches or something that is stuck in your eye) you should attend your nearest MIU. For eye injuries that requires immediate emergency treatment, you should go to your nearest A&E.

Children under one should go to the Royal Hospital for Children, Glasgow.

Call NHS 24 on 111 or visit NHS Inform if you are unwell and need some advice, when your GP or dental practice is closed.

If it’s an emergency, and you need access to urgent care, but it’s not life threatening, you should always first phone NHS 24 on 111, or, speak to your local GP before attending ED.

They will give you advice depending on your symptoms. This could be managing symptoms at home, or visiting your local pharmacy. If you need to see an on-call doctor or other health professional, they will arrange this for you.

You can also visit the NHS 24 website.

Other languages – NHS 24 and 111.