All staff in NHSGGC should feel safe, respected and valued.
Our workplace should be a place where discrimination is unacceptable and where everyone has the chance to thrive, regardless of their background or identity.
Our anti-racism campaign is based on the words of our own staff from their experiences at work. NHSGGC is an inclusive employer and there is no place for racism in our services.
Racism takes many forms, from stereotyping to blatant harassment, physical harm and direct discrimination.
‘Everyday racism’, such as thoughtless, demeaning or offensive comments, can be subtle and difficult to challenge. For example, constantly being asked “Where are you from?” when generations of the family have been born in Scotland. Or hearing a mimicked accent in workplace banter.
It’s up to all of us to stand against racism. Here are some ways we can make a difference.
Speak Up!
If you witness racism, don’t stay silent – challenge it.
If you’re able to – and feel it’s appropriate and safe to, speak up in the moment and address the colleague or patient that is demonstrating racist behaviour.
If the moment has passed, you can still speak up. Don’t let casual racist comments or asides go by. Focus on how it’s made you feel rather than labelling the behaviour – this increases the likelihood that the person will listen and learn. For example – “I felt really uncomfortable when I heard the comment you made during that meeting. What did you mean by that?”
If racism is directed at your colleague by a patient, offer support to your colleague.
If you don’t feel you can intervene in the moment, record the incident by writing it down as soon as possible. Follow it up later by checking in with the colleague the behaviour was directed at to see if they’re ok and if they would appreciate support.
It’s really important to report any incidents. Speak to a senior member of staff or contact the HR Helpline directly. See Report It section below.
Get confident about speaking up! Attend our Active Bystander Training and learn how to effectively intervene in situations of racism and discrimination.
Support Colleagues
It’s not enough to simply not be racist. NHSGGC staff must be actively anti-racist. This means being an ally to those who experience racism by listening, acting and working together to address injustices.
Educate Yourself
Increase your confidence in taking action by getting to know the issues.
Listen to the experience of black and minority ethnic people
Understand the sensitivities of language and get people’s names right
Find the similarities and the things we have in common; respect the differences
Make space for those who are often not heard
Confront your own biases and stereotypes
Be an Active Bystander
If you witness racism of any kind it is your responsibility as an NHSGGC staff member to take action.
Commit to taking positive action when witnessing unacceptable behaviour.
Gain confidence on how to intervene by attending Bystander Training and ensure any incidents are reported.
Listen to and Support Colleagues Directly Affected by Racism
When someone shares their experience of racism –
Listen – Remember that this moment is not about you and your feelings.
Don’t compare – Making comparisons to your own experiences can feel invalidating to the person who is sharing.
Don’t dismiss – A response like, ‘I’m sure they didn’t mean it’ can feel to the person sharing like you’re minimising or brushing off their experience.
Acknowledge – Statements like, ‘I’m sorry you experienced that’ or, ‘No one should have to go through that’ help the person sharing feel heard and validated.
Support – It can mean a lot for someone to hear a simple statement like, ‘I’m here for you.’
Adapted from Amnesty International
Raise Awareness of the Issues
Listen to people with lived experience of racism and amplify their voices.
Share your actions with colleagues, friends and family and encourage them to join you.
Report It
Anyone can and should report a racist incident.
If you believe you or one of your colleagues has experienced racism, call our HR Helpline on 0141 201 8545. Mon – Fri 9am to 4pm (Thurs 12pm to 4pm)
Any member of staff who experiences racism from a patient in their professional role or witnesses it, should report it to their line managers and document it on Datix.
Where a perceived criminal offence has taken place Police Scotland should be contacted and the incident number included in the Datix report. If it’s not an emergency (if there is no immediate risk to the wellbeing of the individual) you can call 101 and make a verbal report to the police. Call 999 in an emergency situation.
Get Involved
Make sure your team makes a statement by displaying your own, personalised Stand Against Racism poster
Speak to your colleagues and manager and get agreement to sign up your ward / service.
Contact us at ggc.standagainstracism@ggc.scot.nhs.uk for a copy of your personalised poster, write your team name in the space provided and display it where everyone can see.
Join the BME Staff Network to connect with colleagues, share experiences and support each other. You can join as a BME member of staff or as an ally.
Follow and Support Anti-Racism Activities
See our care pathway ‘Meeting the Needs of our BME Patients’ for guidelines on how to ensure your ward or service doesn’t discriminate against BME patients.
Keep informed through social media campaigns and commentators.
Support drives for change and demand action by signing up to campaigns and petitions.
Our Courses
All of our groups are held at our different Restart locations across the city.
Art
Our Art group offers our trainees a variety of creative opportunities using art, from basic skills in drawing and painting to craft activities such as collage, hand-build pottery and printmaking. Some projects will include working together as a group.
Venue: 159 Broad St, Bridgeton, Glasgow, G40 2QR.
Day and Time: Every Wednesday 9.30 – 11:30am and 1.00pm – 3.00pm
Venue: Firhill Business Centre Unit 5, 74-76 Firhill Road, G20 7BA
Day and Time; Every Friday 9.30 – 11.30am
Cooking
This group is aimed at introducing basic cooking recipes using fresh, healthy ingredients on a budget. Each trainee will learn how to prepare and cook a different recipe each week using a fully equipped individual workstation. You are welcome to stay and eat the meal together after finishing or you can take the meal away with you. Staff led.
Every Monday 9:30 – 11:30am Tuesday and Friday 9:30am – 11.30am and 1.00pm-3.00pm
Venue: Unit 4, Hathaway Business Centre, Hathaway St, Maryhill, Glasgow, G20 8TD
Every Wednesday 10.00am-12.00pm
Branching Out
We provide trainees of Restart the opportunity to take part in the twelve weeks Branching Out programme twice a year at present. This group is run in partnership with The Conservation Volunteers and takes place at Hogganfield Loch, with visits to different sites throughout the programme.
Activities are tailored to suit the group but generally include physical activity, bush craft, conservation activities and environmental art. There is the opportunity to gain the John Muir Discovery Level Conservation Award through this course. Staff led.
Venue: Hogganfield Loch, pick up at Restart Bridgeton Base 159 Broad Street G40 2QR.
Days and times: Every Monday, this group runs once a week for 3 hours per week over 12 weeks, 11.45am-3.15pm.
Stained Glass
Whilst following set patterns you will learn new skills in decorative glass such as glass cutting, copper foiling and soldering. Once you feel have more confidence in these skills you can design and build your own designs.
This group is peer led with staff support.
Venue: Unit 5 Firhill Business Centre, 74-76 Firhill Road, Glasgow, G20 7BA.
Day & Time: Every Tuesday and Thursday 9:30am –12.00pm and 1:00-3:00pm
Digital Photography
We currently offer both beginner and intermediate levels of digital photography run over the two sessions every Thursday. Each session will be either in Unit 4 at Hathaway Street or out on location within Glasgow.
You will learn the basics of using a DSLR camera and studio equipment and how to apply these skills to make portraiture and still life images in the studio and still life images in the studio and also in the environment.
Venues: Unit 4, Hathaway Business Centre, Hathaway St, Maryhill, Glasgow, G20 8TD and at various locations in Glasgow
Days & Time: Every Thursday 13:00-15:30pm
Genealogy
Our family history group offers you the opportunity to improve your confidence through teamwork, studying & tracing lines of Scottish descent, researching library databases and the creation of a family tree. This group is staff led.
Venue: 159 Broad St, Bridgeton, Glasgow, G40 2QR.
Day & Times: Thursday – 9:30am – 11:30am
Health & Wellbeing Groups
Participation in regular physical activity can combat low self-esteem and can reduce stress and anxiety as well as combating obesity and associated illnesses such as diabetes and cardiovascular disease. The burden of poor physical health for those diagnosed with mental illness is being widely publicised at present and this group attempts to combat that for trainees attending Restart. Staff led with volunteer support
Health & Wellbeing Activity Group East End
This is a 12-week programme which includes various sporting activities including tennis, bowling, football, basketball and cycling. Staff led with volunteer support.
Venue: David Dale House, 159 Broad Street Bridgeton G40 2QR.
There may be alternate venues occasionally eg. Emirates Arena, Glasgow Green.
Day and Time: Every Thursday 1:00pm-3:00pm
Health & Wellbeing Group Southside Glasgow
As with the group in the South of the city, this programme includes different sporting activities like tennis, football, basketball and exercise circuits. Staff led with volunteer support.
Venue: Langside Sports Club, 34-36 Kintore Road, Langside, Glasgow, G43 2HA. There may be alternate venues occasionally eg. Queens Park.
Day & Time: Every Wednesday 2-4pm
Walking Photography
Our Walking Photography Group will allow participants to learn how to use a digital camera, whilst taking in some of the best-known sights in Glasgow on foot. The group focuses on giving people some basic camera skills and being active and taking part in a walking group. Some basic I.T skills will also be provided as part of the course. This group is staff led.
You can learn new skills in our picture framing department ranging from, glass cutting & frame making, mount cutting, measuring & planning and the use of foot operated cutting machinery. This group is staff led.
Venue: Unit 5 Firhill Business Centre, 74-76 Firhill Road, Glasgow G20 7BA.
Day & Time: Every Monday 9:30am – 12.00pm and 1.00pm-3:00pm.
Woodwork
What you can learn in woodwork ranges from practical skills, i.e., marking out and measuring, timber selection, staining and varnishing, safe use of hand and power tools. You can also develop in other ways including, increasing motivation, lessen anxiety and isolation and learn to set goals. Staff led.
Venue: Unit 3 Hathaway Business Centre, Hathaway St, Maryhill, Glasgow, G20 8TD.
Days & Times: Every Monday, Wednesday, Thursday and Friday 9:30am – 11:00am and 1:00pm-3:00pm.
Creative Writing
The Creative Writing group is peer led, independent of but supported by Restart. The group will be facilitated by group members engaging in discussion and choosing a subject to write about while creating imaginative stories and having lots of fun. Everyone is welcome who will be supported and encouraged to participate in the group.
The Creative Writing group is a fun, safe space where people of all abilities can meet to write and share ideas and experiences.
Poetry
Our Poetry group is run in partnership with New College Lanarkshire (NLC) and offers our trainees a variety of activities with a focus on writing and creating poems, using games and Imaginative activities, a group with a lot of interaction and fun.
The New College Lanarkshire Access to Creative Industries course is designed for anyone interested in playing, studying, performing, or simply enjoying music in a welcoming, encouraging atmosphere. Students will enrol with New College Lanarkshire and enjoy access to the college’s NCLAN online portal from which they can download Microsoft Office packages as part of their student privileges.
As part of the course, students will engage in discussion about their favourite music. This can be as diverse as comparing musical genres, musical instruments, song writing techniques, and stagecraft analysis. Performance and song writing skills are developed throughout the duration of the course.
There’s an emphasis on the practical element of the course as opposed to music theory (which can be included or omitted based on the student’s preferences and curiosity) and all skill levels are welcomed and encouraged.
Day & Time: Every Monday 9.30am – 11:30am and 1:00pm – 3:00pm.
Venue: Restart, Unit 21-29, Hathaway Street, Maryhill, Glasgow, G20 8TD.
Day & Time: Every Tuesday 10:00am-1:00pm
Literacy/Book Group
This course offers literacy through a book group, which takes place at Bridgeton library. It aims to improve your reading, spelling, grammar and punctuation, as well as improving your focus, memory and communication skills.
Venue: Bridgeton Library, 2 Orr street, G40 2AR.
Day & Time: Every Monday 1:00pm-3:00pm
Introduction to Photography
The aim of our Introduction to Photography group is to teach the basics of photography whilst having fun. You will learn how to use a DSLR camera to compose portraiture and still life images in the studio and how to save, edit and print images using Photoshop Elements. The group is mainly based at our Hathaway Street training area but there will be some sessions where it will go out into the local community to do street photography and landscapes out on location. This group is peer led.
Venues: Unit 4, Hathaway Business Centre, Hathaway St, Maryhill, Glasgow, G20 8TD and at various locations in Glasgow.
Days & Times: Every Friday 1:00pm-3:00pm
Digital Inclusion
This is a course aimed at helping you gain digital skills and become more confident in using IT for the modern digital world. Topics will include- Keyboard skills, internet use, emails, Microsoft Word, social media, online shopping, accessing local services, YouTube and online video messaging. The sessions are staff led.
Day & Times: Every Tuesday and Thursday 9:30am – 11.30am & and 1:00pm-3:00pm
Venue: Unit 4 Hathaway Business Centre, Hathaway St, Maryhill, Glasgow, G20 8TD
Day & Times: Every Monday 1:30-3:30pm
Men’s Group
Here at Men’s Group our topics are more free-flowing. We find that it is more valuable for everyone in the small group to be able to talk about whatever they’re facing right now. Someone may be experiencing relationship conflicts and another might be struggling with their mental health. Also practical advise re how to quit smoking, better sleep & healthy habits.
Venue: Restart, Unit 21-29, Hathaway Street, Maryhill, Glasgow, G20 8TD.
Day and Time: Every Tuesday 1:00pm-3:00pm
Social Sciences
This programme looks at different aspects of society and how we interact with the world around us. There are four 10 week courses within this programme, which will run consecutively over a year, namely Criminology, Introduction to Psychology, Introduction to Humanities and History of the Welfare State. These courses are aimed at improving the core skills of communication, working with others, ICT and can also help to improve your focus and memory.
Recovery Focused Activity Group is a 10-week course where people with lived experiences can meet, chat, share recovery stories and activities that have helped them with their recovery journey. As well as each member bringing a different activity each week, there will be several discussions including: What does recovery means to you? What helps/doesn’t help recovery? What is Peer Support? This group is a peer led with staff support.
Courses start throughout the year.
Peer 2 Peer
Peer2Peer is an 8-week course that provides the opportunity for people with lived experience to develop their knowledge and skills in supporting others in their recovery journey. Topics include: What is Recovery and CHIME? What is peer support? Communication skills and recovery language. Risk, boundaries and keeping yourself well whilst supporting others.
Day, time and venue to be confirmed.
Women’s Group
Restart women’s group creates space for women to meet together, support each other, share ideas in a safe friendly environment. They will carry out fun activities ,such as knitting , arts & crafts etc. Our women’s group will have the opportunity to discuss overall health and wellbeing topics.
Venue: 159 Broad St, Bridgeton, Glasgow, G40 2QR
Day & Time : Tuesday 9:30-11:30am
If you feel unwell when your GP Surgery is closed, and you cannot wait until the practice reopens, call NHS 24 on 111 who will provide advice and direct you to the appropriate service, if required.
If you think you need to attend the Emergency Department but it’s not life threatening, or if you need to attend a Minor Injuries Unit, call NHS 24 on 111.
Otherwise, if you need general medical advice, visit the NHS Inform website.
Advice, information and prescriptions for any medicines you may need
Routine monitoring and management of ongoing health conditions, such as diabetes, high blood pressure, stroke and heart disease
Most contraceptive services, minor surgery, maternity services and immunisations
Screening such as smears and child health
Referral to another specialist healthcare professional for tests and treatment, if required.
What happens if you have to see your GP and your normal GP surgery is closed?
Because of the current risks posed by COVID-19, unless there is an immediate need for care, your GP Out of Hours service will NOT see you if you turn up unexpectedly.
If you feel unwell, and your GP surgery is closed, call NHS 24 on 111 so they will give you the advice you need. Depending on your symptoms, this may include:
Advice on managing your symptoms at home
Asking you to visit your local pharmacy
Seeing an on-call doctor or other health professional. If you need to see a doctor immediately NHS 24 will arrange this for you.
Consultations
You may receive a telephone consultation with a GP, or a virtual consultation via Attend Anywhere, but, if you need to see a doctor face-to-face, NHS 24 will make an appointment for you at your nearest urgent primary care centre.
Patient transport service
Patient transport service are available to take you to and from the centres if required, and GP home visiting is also in operation if you are unable to travel.
Why are GP practices still working differently?
Here are some of the more frequently asked questions.
How are practices working now?
Most practices are using a “Telephone First” service.
This allows the team to assess you over the phone and consider if you need to be seen in person or if a telephone or video consultation may be more appropriate. This helps to ensure that everyone gets the type of appointment they need, and that you don’t have to travel to the surgery if you don’t need to.
In many cases, your health care issues can be as effectively managed with a telephone consultation as they can with a face to face appointment.
If you need to attend the practice for examination you will be given an appointment.
Why do reception staff ask me personal questions?
GP reception staff are vital members of the practice team and treat all information as confidential.
They ask questions to ensure that you are directed to the best support, within and outwith the practice. They are trained to ensure you are seen by the most appropriate member of the practice team and ensure GPs can prioritise the patients with the greatest clinical need.
Why am I seeing someone who is not my GP?
Many GP practices have teams of specialists working alongside the GPs.
These teams have widened and may include Nurses, Health Care Assistants, Advanced Nurse Practitioners, Pharmacists, Physiotherapists, Mental Health workers and Community Links workers. Your needs may be dealt with more effectively by one of these team members.
Where else can I get help?
NHS Inform (www.nhsinform.scot) has lots of information to help you to help yourself
Your local Community Pharmacist can help you with many common illnesses and can prescribe some medications
Community Optometrists will give you advise if you have an urgent eye complaint
Community Dentists will manage your dental problems.
Pharmacy First is available from all community pharmacies in NHSGGC and allows patients to access FREE advice and/or treatment for: Impetigo (for those over two years of age) and uncomplicated urinary tract infection (for adult women aged 16-65).
When to use Pharmacy First
If you are a woman aged 16-65 with any of the following symptoms:
Burning or stinging sensation on passing urine
Need to pass urine frequently
Need to pass urine urgently.
If you are concerned you or your child may have Impetigo and show any of the following symptoms:
Minor skin infection on one area of the body
Red sores that pop easily and leave a yellow crust
Fluid-filled blisters
Itchy rash.
Your pharmacist will ask you about your symptoms in order to give you the right advice. You should be aware there are some exclusions which can prevent your pharmacist from treating you and you may need to be referred to your GP.
You must be registered with a GP practice in Scotland and should normally expect to attend the pharmacy to allow the pharmacist to assess your symptoms before deciding on whether to offer advice, treatment on the NHS or to refer you to another clinician.
Get treated faster. Go to your Pharmacy First!
Medicines
All pharmacies dispense prescriptions and most supply emergency contraception on the NHS. If you run out of regular medicines a pharmacist may give an urgent repeat supply. This is only in exceptional circumstances if you can’t get a prescription from your GP. Pharmacists can also help with medicines that you have had prescribed before.
Go to a pharmacy for free treatment.
Evening, Sundays and public holiday service
To find out when a pharmacy is open call NHS inform on 0800 22 44 88
Lines are open:
Monday to Friday, 8.00am – 10.00pm
Saturday and Sunday, 9.00am – 5.00pm.
For a speedy recovery, self care is the best option when you have a minor illness or injury. A well stocked medicine cabinet means you’ll receive the right treatment immediately.
Check your medicine cabinet
Make sure you have some over-the-counter (OTC) remedies for common seasonal illnesses in your medicine cabinet.
Things to have in your medicine cabinet include:
Paracetamol and ibuprofen for pain relief (check the label or speak to your pharmacist to check it’s suitable for you)
Anti-histamines to help allergies
Anti-diarrhoeals and oral rehydration sachets for diarrhoea
Indigestion remedies such as an antacid
Mild laxative for constipation
A first aid kit
Medicines specifically for children (your pharmacist can advise on the most suitable ones to keep in the house).
Remember that medicines go out of date, so don’t overstock your medicine cabinet. Always follow the advice on the pack, and if your symptoms continue (or are severe) get further advice by:
NHS inform is your national health information service. Visit www.nhsinform.scot for general NHS information, Sunday pharmacy opening times, and advice on a wide range of health issues.
If you’re well, but have a question about your health or local NHS services phone 0800 22 44 88. You can call or web chat for instant advice.
Opening Hours
Monday to Friday, 8.00am – 10.00pm
Saturday and Sunday, 9.00am – 5.00pm
Webchat, Language Line and BSL services are also available.
We use the Right Care, Right Place model for all types of care. This ensures patients get access to the most appropriate care quickly and safely. It also helps protect our Accident and Emergency Departments (A&E) so they can look after patients with life-threatening conditions.
Choose the right option for your condition
Self care and NHS Inform
Self care is the best option when you have a minor illness or injury, or for further advice contact NHS Inform.
Your Pharmacist can help with many common health issues such as coughs, colds, sore throats and stomach upsets etc. There is no need to make an appointment.
When you have an illness or injury that won’t go away, make an appointment to see your General Practitioner (GP). If your condition really can’t wait until your surgery re-opens, contact NHS 24 on 111.
If you have a problem with your eyes, your high street optician will have an optometrist who can help. If you have scratched your eye or have something stuck in your eye, you should attend your nearest MIU.
Visit your Dentist for regular check ups, planned routine treatment and emergency care. Advice and information is also available by calling the Dental Advice Helpline on 0141 201 4209.
For mental health problems contact your GP. Your GP can make a referral to your local Community Mental Health Service. If you need support when your GP surgery is closed, call NHS 24 on 111.
For urgent care of minor injuries such as cuts (including ones that need stitches), bites, broken bones, sprains, minor burns and scalds and minor eye problems, go to your local MIU.
Our Virtual A&E service is for urgent but non-life-threatening injuries or illnesses. Access it by calling NHS 24 on 111 if you think you need to go to A&E and your GP is closed.
A&E is for serious accidents or serious emergencies such as strokes, heart attacks or serious head injuries. If you think it is life threatening you can also call 999.
You can either self-refer direct to local specialist teams or contact your GP. Crisis services are available at the Glasgow Drug Crisis Centre or there are various voluntary organisations operating in your local area.
The service provides assessment and intervention in emergency situations to relieve acute risk. We deal with referrals which are too urgent to wait for Social Work Service offices to re-open.
Let’s break the taboo, and talk about Death! This event is an informal space to talk with others about something which affects us all…so boil the kettle, raid the biscuit tin and come and join the conversation!
Please note that this is a discussion group rather than a grief support or counselling session.
These events are open to staff and members of the public.
Events run by the Team
Currently these events happen on MS Teams so places are limited. However, if you are a curious about what a Death Café might be like, we’d encourage you to come along and say hello!
Please keep and eye on this page or our twitter feed for dates.
Death Cafes Around the Country (and world!)
Death Cafes are springing up all over the world and there are some that are local. Visit www.deathcafe.com to find your nearest cafe.
Some cafes we know of:
Glasgow Southside Death Cafe
This is an in-person cafe which usually runs the first Thursday of the month 7.30pm-9.00pm at Finns Place (Southside of Glasgow – Langside Church, 167 Ledard Road, Glasgow, G42 9QU). Free refreshments available. For more information and dates visit the Finn’s Place website. Please note the August cafe will be online. Email ggc.HomeFirst@ggc.scot.nhs.uk for more details.
Kali Collective Death Cafe (near Anderston, Glasgow City Centre)
Kali hosts 2 death cafes – one in-person and one online.
The in-person cafe which usually runs the last Thursday of the Month, 7.15 – 8.30pm at Kali Collective Yoga Studio, Unit 203, 54 Washington St, Glasgow G3 8AZ. Free refreshments available. Reserving a place would be beneficial so you can be given door codes etc. Please visit the kali website for more info – https://www.kalicollective.com/workshops/death-cafe
The online cafe runs the second Tuesday of the Month, 7.30 – 8.30pm, online via Zoom. You need to register (and make an account the first time) for this café so that you can be sent the joining link. Check out the Kali website for more details – https://www.kalicollective.com/workshops/death-cafe-online
Govanhill Death Cafe
This is an in-person cafe which usually runs the third Wednesday of the month, 6.30-8.00pm at Square Park Coffee, On Maxwell Square Park, 44 Leslie Street G41 2LB. Tea/Coffee/Cake available to purchase (but there is no requirement to buy something).
Cambuslang Death Cafe
This is a new cafe which has just started. It takes place on the first Sunday of the month, 12pm-1.30pm at Cambuslang Parish Church, 1 Arnott Way, Cambuslang, Glasgow G72 7JQ. Venue is wheelchair accessible and free refreshments available.
The Whiteinch Death Cafe
This is a new cafe which is launching at The Whiteinch Centre, 1 Northinch Court, G14 0UG.
Future dates of cafes:
1.30 – 3.30 pm, Tuesday 17th September 2024
5.30 – 7.30 pm, Thursday 17th October 2024
Spaces are limited and you need to book – please email alberta@creatingconversations.uk to do so.
Focused Fundamentals (Bite Sized Learning)
These sessions are bite sized learning events for staff which focus on a specific topic to provide an overview. Sessions are less interactive, focusing instead on delivering information, however there is an opportunity to ask questions at the end of each session. They usually last between 30 – 45 minutes.
Current Topics Covered
Future Care Plan Clinical Portal Walk Through
Future Care Planning Introduction
Rockwood Clinical Frailty Score
Power of Attorney
Recoding Future Care Planning on EMIS
Recording Future Care Planning on CNIS
If there is a topic you would like us to consider then please email at ggc.HomeFirst@nhs.scot
You can find more information including dates and registration links on our training hub pages.
Plan More, Stress Less Sessions
As part of our Plan More, Stress Less toolkit, we host interactive sessions which cover all you need to know about getting yourself, and those you support prepared for any unexpected event including hospital admissions.
This session last approximately 1 hour and includes opportunities for you to ask questions. The sessions are online.
If you are an organisation who who like to organise a specific session for the people you support please email at ggc.HomeFirst@nhs.scot In some cases we may be able to offer this as an in-person session.
Alongside this session we have created two resources which anyone can use to help them plan for any future hospital admission. This could be a planned admission, for example if someone is going to hospital for an operation or to have some tests. However these resources can also be useful if someone needs to go to hospital in an emergency.
If you have any questions or feedback about these resources please email ggc.HomeFirst@nhs.scot
Preparing for Hospital Checklist
This checklist will help you think about all the different forms which you can complete just now that would be useful if you were ever in hospital. This includes things like a Future Care Plan and a Power of Attorney.
This resources lets you and the people who support you, think about what might need to happen in order to get you home from hospital in a safe and timely manner. This includes thinking about who could collect you from hospital and where you might need to live if you need some extra support for a short time or on a more permanent basis.
We have been thrilled to host many events over the years, highlighting some important topics. We have been able to record some of these sessions for people to view at a later date. Below you will find details of these events, alongside their recordings. If you have any feedback or wish further details then please get in touch atggc.HomeFirst@nhs.scot
Events by Name
A Day in the Life of… an Anatomical Pathology Technologist
Do you know what an Anatomical Pathology Technologist does? We’ll give you a hint – they work in our hospital mortuaries!
Whilst it may not be the career everyone imagines when they are younger, it can be a hugely rewarding and privileged role to have. This session allowed us to hear from someone with first-hand experience about what it is really like to work in a mortuary.
Future (previously Anticipatory) Care Planning – An Introduction for Staff
Anticipatory Care Planning has benefits for everyone. It empowers people to tell us what really matters; it gives friends and family an opportunity to talk open and honestly; and it helps professionals to work with everyone to create the best care and treatment plans possible. During the session we looked at tools and resources we use across NHSGGC to help promote future planning, and how our systems work together to share information.
ACP is everyone’s business, so make sure you know your role in the conversation.
Future (previously Anticipatory) Care Planning and Treatment Escalation Plans
How can we help our on-call teams to do the right thing in the middle of the night – when faced with a deteriorating patient that they have never met? Sometimes intervening may be of no benefit or could cause distress but making that judgement can be very difficult. It is possible that there is a plan but accessing it may be a challenge.
In this session we discussed the plans that may be available, how to find them, how to improve them and how to initiate them and have the conversation.
How to Slow Down When Someone Dies
We partnered with Pushing Up The Daises and Caledonia Funeral Aid to a host session which aimed to shine a light on how people can attend to their own wellbeing following the death of a significant person, especially one they may have cared for. During the event we discussed
ideas for helping you to start your grieving process in a way that best serves you and the people around you,
the pros and cons of being actively involved yourself with arrangements for burial or cremation and also perhaps the person’s body,
practical information about the Funeral Support Payment which help people with certain benefits and tax credits to pay for a funeral,
the laws around death and funerals, and
why your choices are really important to help your grieving and for your long term well-being.
Involving and Supporting Unpaid Carers
This session looks at the legal duties of staff working in acute, community and/or primary care. In particular we discuss how staff can encourage carers to recognise their role, how to refer to support services and the legal duty staff have to involve carers in discharge planning. We also mention some of the systems which help us record information about any known carers and share this with other services.
Involving Unpaid Carers in Care Home Life
When someone moves into a residential or nursing home, it is important that friends and family are still able to be fully involved in their lives. This may include visiting and spending time together either in this new setting, or elsewhere. It is important that friends and family are still supported in their caring role, even if it may look a little different. As everyone adjusts to this “new normal”, there are lots of conversations and pieces of information which can be helpful so that everyone understands what is happening and can share their own views.
Let’s talk about…Anticipatory Grief
Whilst some deaths can be sudden and unexpected, most follow a period of illness which could last months or even years. During this time everyone can experience a wealth of emotions including anticipatory grief as we realise that a loss is coming.
This panel discussion explores anticipatory grief from various points of view including carers of those living with Dementia and parents who have a child with a life-limiting condition. There was also an opportunity to ask questions to our panel of experts who have backgrounds in various parts of this journey.
Let’s talk about…Bereavement At Workplace
All of us will experience bereavements throughout our lives, so it is very likely that some of these events may happen whilst you are working. Whether it is a sudden loss, or illness which develop over a longer time, trying to juggle work and personal life can be a challenge.
It can also be difficult for colleagues who don’t know what to say or do when someone is dealing with these issues, or returning after the death of someone close.
During this session we explored some of the things we can do to support each other in the workplace including things we can say, places we can signpost to and some of the policies organisations have to support their staff during these incredibly difficult times.
Let’s talk about…Bereavement Through Suicide
Stories From 88 Days on a Tandem Around the British Coastline
In January 2022, Xani lost his sister, Alice, to suicide. Since then he and his family have been navigating their own grief journey, supported by a number of different charities including SOBS (Survivors of Bereavement by Suicide).
In the summer of 2023, Xani decided to embark on a mammoth cycling expedition as a tribute to Alice and a way to reach out to others who have been affected by suicide, whilst also raising money for some great organisations. Over 88 days he covered over 3500 miles on a tandem around the British coastline, each day joined by a new person affected by suicide. Together as they pedalled, they shared the story of their experience and the wisdom they had gained. Not only this, he has also managed to raise over £36,000 for both SOBS and PAPYRUS.
From his time on the tandem, Xani has some incredible memories but has also gained a wealth of knowledge about the impact of grief and the different ways people begin to rebuild their lives after tragedy. During this session Xani shared his own story and reflections – from the importance of conversations to meaningful ways to honour those who have died.
Let’s talk about…Deathcare in the Queer Community
Whether it is planning a funeral, or ensuring that people know your wishes and preferences when it comes to end of life care, having people and tools to help your feel empowered is vital. For members of the Queer community there can be added anxiety about some of these aspects such as what happens with legal paperwork, and how to ensure that the people you want to be involved in care and planning can be.
This panel discussion discussed some of these questions and provided a space to discuss important topics including how we can create inclusive services which embrace and celebrate people’s identities.
Let’s talk about…Donating Your Body to Medical Science
What do you want to happen to your body after you die? For most of us, this question makes us think about funeral, burials, cremations. But what about donating your body to help the next generation of students and researchers understand the inner workings of the human body?
During this session we heard from colleagues at the University of Glasgow to learn all about the process that takes place when someone decides to go down this road.
This is in partnership with the University of Glasgow.
Let’s talk about… Grief
Grief is natural and something all of us will likely experience at some point. During this session we looked at some of the different models that people have used to describe the grief process and also bust some myths people might have about what is “normal”.
This session is in partnership with the Beatson Cancer Charity.
Let’s talk about… Hospices
Have you ever visited a hospice? Would it be somewhere you’d be afraid to go?
For many people the word “hospice” is associated with end of life care and death, however the truth is a little different. In this session we heard about all the amazing things hospices do to support people and those who matter to them, recognising that hospices are places of hope and warmth.
Let’s talk about…Making a Power of Attorney / Making a Will
The legal parts of future planning can often be confusing, with lots of people not quite sure where to start. This session explored how to get started with Power or Attorney and making a Will, and why both of these things are so important.
We have split the recording into two parts.
Let’s talk about…Palliative Care
When you think about palliative care, what is the first thing that comes to mind? “Terminal illness”? “End of life”? “Comfort Care”? Whilst all these things are true, palliative care is so much more than this.
During this panel discussion, people could ask us anything – from “how did you get into this field?” to “what does a “good death” look like?” – the floor was yours!
Let’s talk about…Paying For A Funeral
With the average cost of a funeral in Scotland being over £4000*, the financial burden of death and dying can be overwhelming. Caledonia Funeral Aid aim to support people navigating this difficult time by offering advice, as well as practical and emotional support.
During this session we discussed some of the help that is available such as the Funeral Support Payment as well as thinking about creative ways we can honour and celebrate those who have died. There was also an opportunity to ask questions to our expert.
For many people pets are family and so it is only natural to grieve their loss. Wendy Andrew founded the Scottish Pet Bereavement Counselling Service to help others recover from the death of animal companions.
During this session we talked about everything from the wealth of emotion that accompanies a decision to euthanise a pet, to speaking to children about the death of a pet. We discussed some of the common feelings that people may experience and highlight different places where support is available. There was also an opportunity to ask questions.
Everyday people are left with the grief and trauma that often accompanies the loss of a pregnancy or baby shortly after birth. Whilst everyone’s situations are unique, as a society we can do much more to support one another in these difficult times, and that often begin with having a conversation.
During this session we discussed some of the common feelings that people may experience and highlight different places where support is available. There was also an opportunity to ask questions to our panel of experts who have backgrounds in various parts of this bereavement journey.
Let’s talk about… Spiritual Care Considerations at the End of Life
We were delighted to be presenting at NHSGGC Grand Rounds on the topic of spiritual care considerations at the end of life. We are lucky to live in a multi-cultural country, with people coming from all walks of life and bringing their own beliefs and views with them. However sometimes it can be difficult to remember all the different things that we can do to support someone, especially as they approach death.
During this session, colleagues from the spiritual care team explored some of the common, yet simple things we can do as staff to support patients as well as their friends and family, and also highlight some of the resources available to support staff deliver this person-centred care.
You can watch this on the Grand Rounds Stream Channel. Please note there may be restricted access to this video.
Let’s talk about… What Happens When Someone Is Dying
Dying is a normal process, but these days the process is often surrounded in mystery. During this sessions we learned more about what actually happens as someone approaches the end of their life and had an opportunity to talk to some experts.
Planning for The Future
When it comes to planning for the future, do you even know where to start? During this informal information session we gave you some ideas of things to think about and tools to help you plan, as well as telling you how this information can be shared with others so that everyone is in the know.
Plan More, Stress Less
When you or someone you care about becomes ill, life can become very stressful. That is why we think it is so important for people to talk to each other and make plans before this happens.
As part of our Plan More, Stress Less Toolkit, is for anyone interested in getting started with planning ahead. In this session we talk about what paperwork we can complete before a crisis arises, what actually happens when someone goes into hospital and how we can all work together to plan for a safe and timely discharge.
Seasons of Change
An opportunity for staff to reflect on loss, grief and bereavement
Loss, grief, and bereavement are universal emotions. Whilst death and dying is a natural part of life, throughout the Covid-19 Pandemic many more people have been touched by experiences which may have triggered feelings associated with loss and change.
To give staff an opportunity to reflect on both our collective and individual experiences, a new informal online event was created. The intention was to create a space for staff to reflect and recharge. There was no active participation necessary, rather staff are encouraged to listen and reflect on the various contemplative pieces (sessions will also have subtitles).
Staff from across all parts of health and social care were encouraged to attend, including our colleagues in Care Homes, Primary Care and Third Sector.
Below you can find copies of our past programme of events. You can also find copies of past resource lists which have further details of organisations and services who can support individuals and communities who are dealing with grief, loss or looking after others.
To keep up to date with future events make sure you are signed up to our mailing list..
Past Programmes and Resources
Carers Week
Carers Week occurs at the start of June each year, aiming to raise awareness of the challenges experienced by unpaid carers and host events that may be of interest and benefit to carers.
National Power of Attorney Day usually occurs in November. On or around this time we aim to host one of our “Power of Attorney Overview” session. Visit our training hubs for dates of future sessions.
When it comes to their health, men don’t like reaching out. If you think he’s ill or hurt, make sure you all know where to go. It would ease the pressure on A&E too.
Accessing the right care is as easy as A,B,C:
Ask yourself: Do I need to go out? For information on treating minor illnesses and injuries from home, go to NHS inform.
Be aware: There is help for many conditions on your doorstep. Your local GP, pharmacy or optician offer a range of services.
Call 111. If it’s urgent, or you’re unsure, call NHS 24 on 111. They’ll get you the care you need.
What is a Hate Crime?
Hate crimes are crimes that are motivated by prejudice of some kind. These are crimes where the victim is targeted because they are a member of a particular social group or have a particular characteristic, which the perpetrator has negative views or beliefs about. The legal definition is:
“Any crime which is understood by the victim or any other person as being motivated (wholly or partly) by malice or ill will towards a social group.”
With the introduction of the Hate Crime and Public Order Act (2021) in April 2024, the law recognises crimes motivated by prejudice based on someone’s:
Age
Disability, including physical disability, learning disability and mental health difficulty
Race (including nationality, ethnicity and skin colour)
Religion
Sexual Orientation
Transgender Identity
Variations in Sex Characteristics
These groups suffer disproportionately as victims of harassment and crime and much of this is motivated by prejudice. In addition to the effect on the individuals experiencing the hostility, these incidents create mistrust and suspicion between communities. This makes hate crime an issue for every service and every community.
Everyone has a role to play in stopping hate crime. If an incident is perceived by the victim – or any other person – as being motivated by prejudice or hate then it should be reported as a hate crime.
Watch the following video for more information.
Reporting Hate Crime – everyone’s business
Help & Support for Victims
Many hate crimes go unreported for a number of reasons.
For many people, exposure to abuse is a life-long experience and not perceived as crime.
Some people may know the perpetrators and be frightened of the consequences of reporting. They may even be suffering at the hands of people claiming to be their friends.
Some people may have a fear or mistrust of the police. Others may have previously reporting a hate crime but feel it wasn’t taken seriously.
If you are in a position to talk to people who may be at risk of hate crime then ask the question. Many people will want to be asked but are never given the opportunity to disclose.
If someone discloses a hate crime to you there are steps you can take to support that person to make a formal report even if they don’t want to be identified.
If you witness a hate crime you can contact the police and report it. This can also be done anonymously
How to Report a Hate Crime
If it’s not an emergency (if there is no immediate risk to the wellbeing of the individual) you can call 101 and make a verbal report to the police.
Hate Crimes can be reported anonymously. If you are working with a patient or client who does not want to give name but wants you to support them to report it you can assure them of their anonymity.
This may mean Police are restricted in the action they can take, but just reporting a perceived offense will allow Police to target resources to a particular area so you may see things like an increased police presence.
A Hate Incident field should be selected and completed under the category ‘violence and aggression’. Incidents are regularly reviewed by NHSGGC’s Violence and Aggression Team and any developing trends or ‘hotspots’ can be identified and appropriate interventions made. Local managers with reviewing and approval responsibilities will interrogate the Datix reports and ensure appropriate outcomes are achieved.
FAQs about Hate Crime
What is a Hate Crime?
Hate crimes are crimes that are motivated by prejudice of some kind. These are crimes where the victim is targeted because they are a member of a particular social group or have a particular characteristic, which the perpetrator has negative views or beliefs about.
In Scotland the law recognises crimes motivated by prejudice based on
Age
Race (including nationality, ethnicity and skin colour)
Religion
Sexual Orientation
Disability, including physical disability, learning disability and mental health difficulty
Transgender Identity
Variations in Sex Characteristics
Do I have to give my name to make a report?
No you don’t. Hate Crimes can be reported anonymously. This may mean Police are restricted in the action they can take, but just reporting a perceived offense will allow Police to target resources to a particular area so you may see things like an increased police presence. If you are working with a patient or client who does not want to give name but wants you to support them to report it you can assure them of their anonymity.
The incident happened weeks ago…can I still report it?
Yes you can. If an incident is happening there and then, you need to call 999 and report it immediately to the police, but if it happened in the past you can still call 101 – the police non-emergency number and report it or go online and complete the hate crime reporting form.
What if I’m not sure if it is a Hate Crime?
It is not your responsibility to prove that a hate crime has occurred. It is the job of the police to gather evidence from a range of sources during their investigation of an incident. This includes CCTV footage, witness statements and forensic evidence.
The Lord Advocate has told the police that an incident must be investigated as a hate crime if it is perceived, by the victim or any other person, to be aggravated by prejudice.
This means that your perceptions are important. When you report a hate crime, tell the police that you believe it was motivated by prejudice and why you think that is the case. This could be about the language used at the time, things you have heard the suspects say in the past or that certain groups are being singled out in your street / building, etc.
Why do we need Hate Crime laws?
The Scottish Government Working Group on Hate Crime gives 3 reasons for having hate crime legislation.
Research consistently shows that some social groups are proportionately more often victims of harassment and crime and that much of this is motivated by prejudice against those groups
Hate crimes can cause more psychological damage to a victim than crimes that are not motivated by hatred, because the victim’s core identity is being attacked. This personalises the crime and can cause the victim a greater amount of distress.
Hate crime is socially divisive. Such crimes need to be particularly condemned in order to avoid a situation in which the relevant group feels victimised as a group, with members in constant fear of attack. Prejudice against groups can lead to a number of consequences, ranging from fear of crime and inability to participate in normal social activities to paranoia and vigilantism
Staff Resources & Training
We Stand Against Hate – A3 posters and A5 leaflets encouraging hate crime reporting. Contain QR code link to the Hate Crime web page. For copies contact equality@ggc.scot.nhs.uk
Responding to Hate Incidents – An Employee Guide A guide for NHSGGC employees on the organisational position in relation to hate crime, what to do if you are a victim of or witness to a hate incident or if a hate incident is disclosed to you in the course of your work.
Hate Crime Reporting – E learning module The module covers topics such as types of hate crime, why hate crimes go unreported, why hate crime laws are needed and support for victims. Go to the Learn Pro home page and search for GGC 056 Hate Crime.
Hate Crime Awareness Session on MS Teams This short session gives participants an understanding of what hate crime is and how to report if witnessed in the workplace. It is an important safeguarding learning opportunity for all members of staff working in frontline roles. To view dates and to register, please visit our Staff Training page.
Personal Safety As well as complying with our health and safety policies and processes, there are a number of things that staff can do themselves to keep safe. Tips include:
Raising the alarm– if you are in imminent or immediate danger or a crime is in progress, call Police Scotland on 999. If a crime has already happened, report this to Police Scotland by calling 101. You can also report crime online on the Police Scotland Website. Most smartphones also have an inbuilt Emergency SOS feature – consider setting this up on your personal mobile.
Be alert and aware of the people around you – avoid ‘autopilot’ and pay attention to your surroundings.If wearing headphones, make sure you are still able to hear outside noise. Keep your head up and out of your phone when you’re walking. Walk with purpose and confidence. If you receive verbal racial abuse outside of work, do not engage with the aggressor – continue progressing to your intended destination or to another place of safety. Take a description of the aggressor and note your location, date and time – this information is important when reporting to Police Scotland. If you receive physical abuse, attempt to maintain your own safety – you may have to use reasonable force to aid your escape.
If you receive verbal or physical abuse in the workplace: verbal and physical aggression from patients and visitors should be managed using The Standards of Behaviour Protocol – as well as reported to Police Scotland and reported on DATIX. Violence Reduction Training is available across GGC to support staff at risk of violence and aggression.
Risk Assessment Where a member of staff or groups of staff report risk and request support – for example, if there is a heightened risk of racist or Islamophobia incidents – it will often be appropriate for their manager to conduct a risk assessment. These risk assessments can be useful to identify actions to that will improve the safety of staff, patients and service users and provide them with additional reassurance that we are prioritising their safety.
Some key tips
The Health and Safety Executive advise on 5 Steps to Risk Assessment. The link Managing risks and risk assessment at work – Overview -HSE will support and guide staff on how to manage a risk, which will include verbal and physical racist attacks.
The Generic Risk Assessment Template should be used to record the hazard, risks, controls and risk ratings relating to racist abuse.
Reviewing the risk assessment is also crucial to ensure the controls remain appropriate to reducing the risk as low as reasonably practicable.
Safety Health and Wellbeing Practitioners can support managers with this. You can find their contact details in this document: local Health and Safety Practitioner
Please note, it is important not to confuse a hazard and a risk as these are completely different. For example:
A Hazard is – verbal racist comments from an abuser.
Risk is – the abused is subject to mental health issues and fear of physical attack.
Reporting Hate Crime – what colleagues are saying
Kate Ocker, Chair of the Staff Disability Forum
We have to challenge prejudice and its consequences when we see them. Hate crime is not within our responsibility to dismiss. We must listen to victims. Too often I hear that experiences are minimised, and I will not accept that. It is not “part of the job” to be abused, or stand by when others are victimised. We are a diverse and amazing organisation, with such potential to arise and use that diversity for good.
We must challenge hate and overcome our own discomfort about “making a fuss”. Standing up for the vulnerable and the marginalised is not making a fuss, it is the foundation of a better place for us all.
Andrew Wyllie, Chair of LGBTQ+ Staff Froum
Hate crime has no place within our NHS. Our LGBTQ+ staff forum is committed to fostering an inclusive environment where all staff feel safe, valued, and respected. Any form of discrimination or prejudice is not acceptable and we are pleased to support the organisation taking a zero tolerance approach to hate crime. Let’s work together to create a healthcare system that truly reflects the diversity of our communities and where everyone can thrive.
Sajid Farid, Chair of the BME Staff Network
Hate crimes are a blot on the beauty of diversity that should be cherished. We must stand together against the forces of intolerance and bigotry, for only by showing kindness and empathy can we weaken the roots of hate. Together, we can create a future where every race is welcomed, every culture is honoured, and every heart is filled with love.
Ann Cameron-Burns, Employee Director
Nobody comes to work to face abuse because of who they are, what religion they follow, who they choose to love. I’m proud that we all stand together to stop hate. That’s the only way to eliminate it – give it no place to hide and grow.
Anne MacPherson, Director of Human Resources and Organisational Development
We all need to stand up to Hate Crime when we see or hear it. If left unchallenged it can take hold and undermine the great community we’re all part of. Our NHSGGC family is 40,000 strong. We can use that strength to make sure hate has no place in our workplace.
Alastair Low, Hate Crime Lead, Equality & Human Rights Team
It’s really important that people understand what a hate crime is so that when they see or hear it they can call it out and challenge it. We have the systems in place in NHSGGC to deal quickly with the perpetrators of hate crime so we can all step up and make a difference.
Jane Grant, Chief Executive
Many hate crimes go unreported due to fear, mistrust or not recognising that a crime has been committed. If we witness or experience an incident that we believe is motivated by prejudice then it is vital that we report it as a hate crime. This will ultimately help create a safer workplace and build stronger communities for us all.
