Your GP Practice will be closed over the Easter weekend, and many pharmacies will be closed on Easter Monday. For more information visit the below links:
For a speedy recovery, self care is the best option when you have a minor illness or injury. A well stocked medicine cabinet means you’ll receive the right treatment immediately.
Check your medicine cabinet
Make sure you have some over-the-counter (OTC) remedies for common seasonal illnesses in your medicine cabinet.
Things to have in your medicine cabinet include:
Paracetamol and ibuprofen for pain relief (check the label or speak to your pharmacist to check it’s suitable for you)
Anti-histamines to help allergies
Anti-diarrhoeals and oral rehydration sachets for diarrhoea
Indigestion remedies such as an antacid
Mild laxative for constipation
A first aid kit
Medicines specifically for children (your pharmacist can advise on the most suitable ones to keep in the house).
Remember that medicines go out of date, so don’t overstock your medicine cabinet. Always follow the advice on the pack, and if your symptoms continue (or are severe) get further advice by:
NHS inform is your national health information service. Visit www.nhsinform.scot for general NHS information, Sunday pharmacy opening times, and advice on a wide range of health issues.
If you’re well, but have a question about your health or local NHS services phone 0800 22 44 88. You can call or web chat for instant advice.
Opening Hours
Monday to Friday, 8.00am – 10.00pm
Saturday and Sunday, 9.00am – 5.00pm
Webchat, Language Line and BSL services are also available.
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Easter Bank Holiday Services (GP and Pharmacy)
Your GP Practice will be closed over the Easter weekend, and many pharmacies will be closed on Easter Monday. For more information visit the below links:
We use the Right Care, Right Place model for all types of care. This ensures patients get access to the most appropriate care quickly and safely. It also helps protect our Accident and Emergency Departments (A&E) so they can look after patients with life-threatening conditions.
What Matters to You Day annual reports provide an overview of activities held throughout NHSGGC, including local activities, seminars, and social media engagement. Current and historic copies of What Matters to You Day annual reports can be accessed via the links below.
When it comes to their health, men don’t like reaching out. If you think he’s ill or hurt, make sure you all know where to go. It would ease the pressure on A&E too.
Accessing the right care is as easy as A,B,C:
Ask yourself: Do I need to go out? For information on treating minor illnesses and injuries from home, go to NHS inform.
Be aware: There is help for many conditions on your doorstep. Your local GP, pharmacy or optician offer a range of services.
Call 111. If it’s urgent, or you’re unsure, call NHS 24 on 111. They’ll get you the care you need.
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What is a Hate Crime?
Hate crimes are crimes that are motivated by prejudice of some kind. These are crimes where the victim is targeted because they are a member of a particular social group or have a particular characteristic, which the perpetrator has negative views or beliefs about. The legal definition is:
“Any crime which is understood by the victim or any other person as being motivated (wholly or partly) by malice or ill will towards a social group.”
With the introduction of the Hate Crime and Public Order Act (2021) in April 2024, the law recognises crimes motivated by prejudice based on someone’s:
Age
Disability, including physical disability, learning disability and mental health difficulty
Race (including nationality, ethnicity and skin colour)
Religion
Sexual Orientation
Transgender Identity
Variations in Sex Characteristics
These groups suffer disproportionately as victims of harassment and crime and much of this is motivated by prejudice. In addition to the effect on the individuals experiencing the hostility, these incidents create mistrust and suspicion between communities. This makes hate crime an issue for every service and every community.
Everyone has a role to play in stopping hate crime. If an incident is perceived by the victim – or any other person – as being motivated by prejudice or hate then it should be reported as a hate crime.
Watch the following video for more information.
Reporting Hate Crime – everyone’s business
Help & Support for Victims
Many hate crimes go unreported for a number of reasons.
For many people, exposure to abuse is a life-long experience and not perceived as crime.
Some people may know the perpetrators and be frightened of the consequences of reporting. They may even be suffering at the hands of people claiming to be their friends.
Some people may have a fear or mistrust of the police. Others may have previously reporting a hate crime but feel it wasn’t taken seriously.
If you are in a position to talk to people who may be at risk of hate crime then ask the question. Many people will want to be asked but are never given the opportunity to disclose.
If someone discloses a hate crime to you there are steps you can take to support that person to make a formal report even if they don’t want to be identified.
If you witness a hate crime you can contact the police and report it. This can also be done anonymously
How to Report a Hate Crime
If it’s not an emergency (if there is no immediate risk to the wellbeing of the individual) you can call 101 and make a verbal report to the police.
Hate Crimes can be reported anonymously. If you are working with a patient or client who does not want to give name but wants you to support them to report it you can assure them of their anonymity.
This may mean Police are restricted in the action they can take, but just reporting a perceived offense will allow Police to target resources to a particular area so you may see things like an increased police presence.
A Hate Incident field should be selected and completed under the category ‘violence and aggression’. Incidents are regularly reviewed by NHSGGC’s Violence and Aggression Team and any developing trends or ‘hotspots’ can be identified and appropriate interventions made. Local managers with reviewing and approval responsibilities will interrogate the Datix reports and ensure appropriate outcomes are achieved.
FAQs about Hate Crime
What is a Hate Crime?
Hate crimes are crimes that are motivated by prejudice of some kind. These are crimes where the victim is targeted because they are a member of a particular social group or have a particular characteristic, which the perpetrator has negative views or beliefs about.
In Scotland the law recognises crimes motivated by prejudice based on
Age
Race (including nationality, ethnicity and skin colour)
Religion
Sexual Orientation
Disability, including physical disability, learning disability and mental health difficulty
Transgender Identity
Variations in Sex Characteristics
Do I have to give my name to make a report?
No you don’t. Hate Crimes can be reported anonymously. This may mean Police are restricted in the action they can take, but just reporting a perceived offense will allow Police to target resources to a particular area so you may see things like an increased police presence. If you are working with a patient or client who does not want to give name but wants you to support them to report it you can assure them of their anonymity.
The incident happened weeks ago…can I still report it?
Yes you can. If an incident is happening there and then, you need to call 999 and report it immediately to the police, but if it happened in the past you can still call 101 – the police non-emergency number and report it or go online and complete the hate crime reporting form.
What if I’m not sure if it is a Hate Crime?
It is not your responsibility to prove that a hate crime has occurred. It is the job of the police to gather evidence from a range of sources during their investigation of an incident. This includes CCTV footage, witness statements and forensic evidence.
The Lord Advocate has told the police that an incident must be investigated as a hate crime if it is perceived, by the victim or any other person, to be aggravated by prejudice.
This means that your perceptions are important. When you report a hate crime, tell the police that you believe it was motivated by prejudice and why you think that is the case. This could be about the language used at the time, things you have heard the suspects say in the past or that certain groups are being singled out in your street / building, etc.
Why do we need Hate Crime laws?
The Scottish Government Working Group on Hate Crime gives 3 reasons for having hate crime legislation.
Research consistently shows that some social groups are proportionately more often victims of harassment and crime and that much of this is motivated by prejudice against those groups
Hate crimes can cause more psychological damage to a victim than crimes that are not motivated by hatred, because the victim’s core identity is being attacked. This personalises the crime and can cause the victim a greater amount of distress.
Hate crime is socially divisive. Such crimes need to be particularly condemned in order to avoid a situation in which the relevant group feels victimised as a group, with members in constant fear of attack. Prejudice against groups can lead to a number of consequences, ranging from fear of crime and inability to participate in normal social activities to paranoia and vigilantism
Staff Resources & Training
We Stand Against Hate – A3 posters and A5 leaflets encouraging hate crime reporting. Contain QR code link to the Hate Crime web page. For copies contact equality@ggc.scot.nhs.uk
Responding to Hate Incidents – An Employee Guide A guide for NHSGGC employees on the organisational position in relation to hate crime, what to do if you are a victim of or witness to a hate incident or if a hate incident is disclosed to you in the course of your work.
Hate Crime Reporting – E learning module The module covers topics such as types of hate crime, why hate crimes go unreported, why hate crime laws are needed and support for victims. Go to the Learn Pro home page and search for GGC 056 Hate Crime.
Hate Crime Awareness Session on MS Teams This short session gives participants an understanding of what hate crime is and how to report if witnessed in the workplace. It is an important safeguarding learning opportunity for all members of staff working in frontline roles. To view dates and to register, please visit our Staff Training page.
Active Bystander Trainingon MS Teams Promoted as part of our Stand Against Racism campaign, this training session provides skills to challenge unacceptable behaviours, including those which may have become normalised over time. Our anti-racism campaign is based on the words of our own staff from their experiences at work. To find out more or register for training, visit our web page.
Personal Safety As well as complying with our health and safety policies and processes, there are a number of things that staff can do themselves to keep safe. Tips include:
Raising the alarm– if you are in imminent or immediate danger or a crime is in progress, call Police Scotland on 999. If a crime has already happened, report this to Police Scotland by calling 101. You can also report crime online on the Police Scotland Website. Most smartphones also have an inbuilt Emergency SOS feature – consider setting this up on your personal mobile.
Be alert and aware of the people around you – avoid ‘autopilot’ and pay attention to your surroundings.If wearing headphones, make sure you are still able to hear outside noise. Keep your head up and out of your phone when you’re walking. Walk with purpose and confidence. If you receive verbal racial abuse outside of work, do not engage with the aggressor – continue progressing to your intended destination or to another place of safety. Take a description of the aggressor and note your location, date and time – this information is important when reporting to Police Scotland. If you receive physical abuse, attempt to maintain your own safety – you may have to use reasonable force to aid your escape.
If you receive verbal or physical abuse in the workplace: verbal and physical aggression from patients and visitors should be managed using The Standards of Behaviour Protocol – as well as reported to Police Scotland and reported on DATIX. Violence Reduction Training is available across GGC to support staff at risk of violence and aggression.
Risk Assessment Where a member of staff or groups of staff report risk and request support – for example, if there is a heightened risk of racist or Islamophobia incidents – it will often be appropriate for their manager to conduct a risk assessment. These risk assessments can be useful to identify actions to that will improve the safety of staff, patients and service users and provide them with additional reassurance that we are prioritising their safety.
Some key tips
The Health and Safety Executive advise on 5 Steps to Risk Assessment. The link Managing risks and risk assessment at work – Overview -HSE will support and guide staff on how to manage a risk, which will include verbal and physical racist attacks.
The Generic Risk Assessment Template should be used to record the hazard, risks, controls and risk ratings relating to racist abuse.
Reviewing the risk assessment is also crucial to ensure the controls remain appropriate to reducing the risk as low as reasonably practicable.
Safety Health and Wellbeing Practitioners can support managers with this. You can find their contact details in this document: local Health and Safety Practitioner
Please note, it is important not to confuse a hazard and a risk as these are completely different. For example:
A Hazard is – verbal racist comments from an abuser.
Risk is – the abused is subject to mental health issues and fear of physical attack.
Reporting Hate Crime – what colleagues are saying
Andrew Wyllie, Chair of LGBTQ+ Staff Froum
Hate crime has no place within our NHS. Our LGBTQ+ staff forum is committed to fostering an inclusive environment where all staff feel safe, valued, and respected. Any form of discrimination or prejudice is not acceptable and we are pleased to support the organisation taking a zero tolerance approach to hate crime. Let’s work together to create a healthcare system that truly reflects the diversity of our communities and where everyone can thrive.
Ann Cameron-Burns, Employee Director
Nobody comes to work to face abuse because of who they are, what religion they follow, who they choose to love. I’m proud that we all stand together to stop hate. That’s the only way to eliminate it – give it no place to hide and grow.
Alastair Low, Hate Crime Lead, Equality & Human Rights Team
It’s really important that people understand what a hate crime is so that when they see or hear it they can call it out and challenge it. We have the systems in place in NHSGGC to deal quickly with the perpetrators of hate crime so we can all step up and make a difference.
Sue Silva, Joint Chair, Black & Minority Ethnic Staff Network
It is vital that every member of staff feels confident and supported to speak up against discrimination in all its forms. By working together, we can build a workplace where diversity is respected, and everyone is treated with dignity. Our BME Staff network is here to listen, share experiences, and ensure concerns are addressed promptly, so that every voice is heard, and everyone can thrive.
Professor Jann Gardner, Chief Executive
Many hate crimes go unreported due to fear, mistrust or not recognising that a crime has been committed. If we witness or experience an incident that we believe is motivated by prejudice then it is vital that we report it as a hate crime. This will ultimately help create a safer workplace and build stronger communities for us all.
Natalie Smith, Interim Director of Human Resources & Organisational Development
We all need to stand up to Hate Crime when we see or hear it. If left unchallenged it can take hold and undermine the great community we’re all part of. Our NHSGGC family is 42,000 strong. We can use that strength to make sure hate has no place in our workplace.
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Information on all the vaccinations available, including general child and adult ones, COVID, flu and travel.
This website aims to be a one stop shop for information relating to Care Homes. The Care Home Collaborative Web Team manage the website and it’s development. You can share your free learning opportunities and resources on our website.
Please see NHSGGC Website Guides to help make your web content easier to read and present it in a more accessible and consistent way.
If you’d like information published or amended on our website please complete the appropriate form below.
We have collated a variety of useful resources that provide guidance and support for you and your baby.
Feeding Your Baby
Breastfeeding support in Greater Glasgow and Clyde.
Breastfeeding and your business
All businesses and organisations in Scotland open to the general public and who allow children, are under legal obligation to allow breast and bottle feeding. Read more about the law and find out how to become a breastfeeding friendly business.
Home-Start Glasgow South is a family support charity offering support that helps to give young children the best possible start in life.
Drop in Groups at Pollok library on Fridays – support from a BFN Volunteer will also be available at Home-Start Warm Place Pollokshaws on Fridays, and at the Warm place Castlemilk on Monday afternoon. For more info, go to
The UNICEF UK Baby Friendly Initiative has information regarding Baby Friendly Initiative Accreditation and Resources. As well as a safe guide to bottle feeding, responsive bottle feeding and infant formula Information please see links below:
[Links to follow]
Health and Wellbeing Information
Family
Child Smile
National toothbrushing programme available throughout Scotland, offered to all nursery aged children.
Every child is provided with a dental pack containing a toothbrush, a tube of toothpaste, and oral health messages on at least six occasions by five years of age.
Information on the Health Visiting Service, feeding your child, parental health and wellbeing, your child’s health and emotional wellbeing, Family Nurse Partnership and local information.
HENRY is a brilliant programme for parents, helping them to support a healthy, happy start for their children and lay the foundations for a brighter future.
Visit the website for further details regarding the programme, and watch out for groups and workshops in the South.
An online resource that provides information, advice and guidance about local services and groups to improve lifestyle, independence and health and wellbeing in the community.
Thrive Under 5 (TU5) is a project funded by Scottish Government monies and delivered by Health Improvement staff from NHSGCC. Through a whole systems approach to tackling child poverty in selected places, the programme aims to support children under the age of five to achieve a healthy weight.
Provide support to Dads to increase parenting skills and increase their confidence . Please see the website and Facebook page for full list of services and groups.
Supports women and girls in Govan and surrounding areas of Glasgow to become more confident, creative, employable and enterprising by providing workshops, training programmes.
Home-Start North is a family support charity offering support that helps to give young children the best possible start in life, and to help improve lives of families and children.
Home-Start Glasgow South is a family support charity offering support that helps to give young children the best possible start in life, and to help improve lives of families and children.
Lifelink can offer support to anyone who is struggling to cope with everyday stress or is feeling anxious or depressed. Issues such as debt, bereavement, addiction, self-harm/suicide and problems with relationships or family can all interfere with a persons’ quality and experience of life.
PANDAS offer support to families and their networks who may be suffering with perinatal mental illness, including prenatal (antenatal) and postnatal depression. They offer a variety of person centred support.
For over 25 years The Women’s Centre Glasgow has worked out of our Maryhill community hub to create a safe space for all women in Glasgow. We are here to support and empower our community by offering opportunities to strengthen women’s choices in life and social opportunities. We welcome women of all identities and are committed to fighting discrimination. We believe in the power of working together and aim to provide online and in-person services for mental and physical wellbeing which is accessible to everyone.
3D Drumchapel was established in 1997 to make a difference in the lives of children and families in Drumchapel by providing support, strengthening relationships and empowering families to make positive change.
All of our sessions services and support are FREE for families living in Drumchapel, Knightswood & Yoker.
Families can enjoy sharing stories, songs and rhymes with their little ones. Bookbug Sessions take place in libraries and community venues across Glasgow. Please see link for local venues and times for sessions.
Supports children and families to prevent families reaching crisis point, and to recover from trauma and harm. Please see website for full list of services.
Support for children from pre birth to 5 years . They have Early Years Practitioners who work directly with children and families to deliver Stay, Play and Learn sessions all over Glasgow.
In the South we have sessions at SWAMP as part of THRIVE Under 5.
Pollok on Friday mornings – for a place call Louise on 07375 044012
Govanhill on Fridays – call Joanne on 077854 55794
Gorbals on Monday afternoons – call Joanne on 077854 55794
Giggle ‘n’ Grow
Supporting early years, and children with literacy, music movement and play. Providing free activities such as Move dance grow, Family Fun Daysand Bookbug . For all activities please see website for groups in your area.
Support families with Children In the Govan area services include; Family Support, Play Therapy, Volunteering & Training Opportunities, as well as Adult Counselling and The Govan Pantry. See website link Facebook for full range of services.
Family support to help overcome a range of issues such as isolation, mental health difficulties, bereavement, family breakdown, addiction, physical ill-health, support to dads and more. Running weekly groups in South Glasgow.
Working with families and children in Castlemilk and across Glasgow, they specialise in fun play and learning . Please see website and Facebook page for full list of services.
SWAMP works with children, young people, and older people in the Greater Pollok area. They offer a range of services and groups for the local community serving all ages. See website for a full list of their services and groups.
For over 35 years, our charity has been working alongside communities in West and South West Scotland to address the impacts of poverty and inequality in the lives of children, young people, and families.
We believe in the potential within every individual to create positive change. Our Family Support and Flexible Childcare services help families at the early stages of their journey, building strong foundations for a brighter future.
Pollok based organisation who offer access to storytelling and creative opportunities for families. Including Imagine Lab sessions at their base in Pollok, which is a sensory storytelling sessions aged for 0-5 years. See website for list of all sessions.
If you are worried about money, then please speak to your Health Visitor or Family Nurse who’ll be happy to discuss any issues with you and can refer you to a relevant service.
Cost of Living Support
Below is a link to a comprehensive list of some recommended Government approved pathways that are available to you, for free, impartial and confidential money advice and support. Information on local support services for Glasgow City and other Scottish Local Authority areas can be found here.
Pantries are shops which provide low cost food in community hub setting, and also offer wrap-around support services within the local area.
In the South West of Glasgow, we have pantries in Pollok, Nitshill, Crookston, Cardonald, Kennishead, Govan, Castlemilk and Gorbals. All are listed in the directory below. Days and opening times vary.
Polypharmacy Guidance: appropriate prescribing, making medicines safe, effective and sustainable 2025 – 2028
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Care Home Teams
Our Purpose and Approach
The Care Home Collaborative (CHC) works in partnership with all care homes across Greater Glasgow and Clyde. We learn from and work with care home teams and their communities to help residents live their lives according to what matters to them.
We invite care homes to contact us to share their experiences. We can offer specialist advice, tailored training and support to carry out projects. This allows us to share good practice, highlight care home stories and celebrate success.
Find out more information about the care home teams in your area below.
Central Hub – All care homes within Greater Glasgow and Clyde
Central Hub is a dedicated resource. The service is available to all who live, visit and work in Care Homes across Greater Glasgow and Clyde.
Quality Improvement
We support Care Home teams across greater Glasgow and Clyde to build capacity for Quality Improvement. We also co-develop/design QI Projects and deliver training for Scottish Improvement Foundation Skills programme (SIFs).
Advanced Practice
Our CHC Lecturer Practitioner (LP) supports the governance and education of Care Home Advanced Nurse Practitioners (ANPs) employed by Health and Social Care Partnerships (HSCPs) and independent Care Homes. We support ANPs Continuing Professional Development (CPD) through sessions in clinical practice, leadership, facilitation of learning, evidence research and development.
Caring about Physical Activity (CAPA)
We offer support to care homes to encourage movement in all aspects of a resident’s daily life. We facilitate a Meaningful Activity Network NHSGGC where care staff support each other, share ideas and share ‘good news stories’. We collaborate with care homes to develop quality improvement projects to promote physical activity for care home residents. We can help you access useful resources.
Dementia Nurse Specialist
In partnership with care homes across Greater Glasgow and Clyde, we will translate the national strategic vision for dementia care. This vision stems from Scotland’s National Dementia Strategies and the Promoting Excellence Framework. Formal evidence-based training on dementia care is offered, as well as delirium prevention and early intervention training sessions. Furthermore, a number of quality improvement projects are ongoing to enhance practice and transform the experience of care home life for people living with dementia.
We can offer Dementia Friendly Environment assessments which support care homes in making their environments as dementia friendly as possible on request via our contact form.
Poole Activity Level (PAL) training is also available on request via our contact form. Poole Activity Training (PAL) is a meaningful activity programme, developed for people living with cognitive impairment and dementia. Using the PAL holistic tool, we can establish what point the person is. This can help staff and residents identify activities which will be most suited to residents. The aim of this is to ensure that all residents can participate in activities, regardless where they are in their dementia journey
Food Fluid and Nutrition (FFN) Team
The team provides holistic support for the nutritional wellbeing of residents. We assist the rollout of the Malnutrition Universal Screening Tool (MUST) and GGC local pathway for management (MUST Step 5). Also on offer are training resources which cover IDDSI guidelines, dysphagia management, food fortification, diabetes, weight management, mealtime experiences and documentation training to support food and fluid charts. We support FFN QI projects.
Infection Prevention and Control (IPC)
Our IPC Team provide advice and support aligned to the sector specific Care Home IPC Manual and aimed at supporting the local application of IPC practice within the home. The team offer training resources based on the ten elements of standard infection control precautions and developed to compliment education already available to staff as well as signposting to national IPC training resources. The team are always interested to hear of IPC innovations and are keen to work in collaboration with care homes where IPC projects or small tests of change are being considered.This is a placeholder tab content. It is important to have the necessary information in the block, but at this stage, it is just a placeholder to help you visualise how the content is displayed. Feel free to edit this with your actual content.
Palliative Care Nurse Specialist
The CHC Palliative Care Nurse Specialist offers advice, support and education, on all aspects of palliative care, to care home teams across NHSGGC. Available to guide, support and collaborate with care home colleagues on palliative care related quality improvement projects, we are a care home community team resource that promote the delivery of high standards of holistic palliative care for the care home community.
Person Centre Care and Engagement Lead
We are centering quality conversations about “What Matters To You?” for residents and staff of care homes across Greater Glasgow and Clyde. We can help you share your ‘good news stories’ about meaningful activity and are keen to celebrate your success!This is a placeholder tab content. It is important to have the necessary information in the block, but at this stage, it is just a placeholder to help you visualise how the content is displayed. Feel free to edit this with your actual content.
Tissue Viability Nurse Specialist
We offer guidance and support for pressure ulcer prevention, wound care and skin tear education. Analysis of training requirements, help meeting recommendations post-inspections and guidance with the implementation of tissue viability quality improvement projects are also available.
Glasgow City Care Home Nursing Team – Care homes in Glasgow
Glasgow City Care Home Nursing Team is a dedicated resource for care homes within Glasgow City
The team includes, Team Lead, Practice Development Nurses (PDNs), Registered Nurses, Care Home Liaison Nurses (CHLNs) and Care Home Support Workers.
The team can be accessed by contacting your Care Home Liaison Nurse(CHLN) or Practice Development Nurse (PDN) aligned to your Care Home.
Hub 5 – Care homes in East Dunbartonshire, East Renfrewshire, Inverclyde, Renfrewshire and West Dunbartonshire.
HUB 5 is a dedicated nursing team which includes, Nurse Team Lead, Registered Nurses and Care Home Support Workers. The team works in partnership with care homes across East Dunbartonshire, East Renfrewshire, Inverclyde, Renfrewshire and West Dunbartonshire.
We support the specialists in our Central Hub to deliver sessions on:
Caring About Physical Activity (CAPA)
MUST and MUST Step 5 pathway and calculations
Palliative Care for Carer
Peer-to-peer support networks
Peer support for Quality Improvement projects
Scottish Ballet Duet
We encourage requests from care home teams, and engage with other services and partner organisations to design peer-to-peer support and learning opportunities for Nursing and Care Support Staff, across a range of issues including
Catheter Care
Confirmation of Death
Hydration
Record Keeping
Story Gathering and What Matters to You Conversations
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