All staff in NHSGGC should feel safe, respected and valued.
Our workplace should be a place where discrimination is unacceptable and where everyone has the chance to thrive, regardless of their background or identity.
Our anti-racism campaign is based on the words of our own staff from their experiences at work. NHSGGC is an inclusive employer and there is no place for racism in our services.
Racism takes many forms, from stereotyping to blatant harassment, physical harm and direct discrimination.
‘Everyday racism’, such as thoughtless, demeaning or offensive comments, can be subtle and difficult to challenge. For example, constantly being asked “Where are you from?” when generations of the family have been born in Scotland. Or hearing a mimicked accent in workplace banter.
It’s up to all of us to stand against racism. Here are some ways we can make a difference.
Speak Up!
If you witness racism, don’t stay silent – challenge it.
If you’re able to – and feel it’s appropriate and safe to, speak up in the moment and address the colleague or patient that is demonstrating racist behaviour.
If the moment has passed, you can still speak up. Don’t let casual racist comments or asides go by. Focus on how it’s made you feel rather than labelling the behaviour – this increases the likelihood that the person will listen and learn. For example – “I felt really uncomfortable when I heard the comment you made during that meeting. What did you mean by that?”
If racism is directed at your colleague by a patient, offer support to your colleague.
If you don’t feel you can intervene in the moment, record the incident by writing it down as soon as possible. Follow it up later by checking in with the colleague the behaviour was directed at to see if they’re ok and if they would appreciate support.
It’s really important to report any incidents. Speak to a senior member of staff or contact the HR Helpline directly. See Report It section below.
Get confident about speaking up! Attend our Active Bystander Training and learn how to effectively intervene in situations of racism and discrimination.
Support Colleagues
It’s not enough to simply not be racist. NHSGGC staff must be actively anti-racist. This means being an ally to those who experience racism by listening, acting and working together to address injustices.
Educate Yourself
Increase your confidence in taking action by getting to know the issues.
Listen to the experience of black and minority ethnic people
Understand the sensitivities of language and get people’s names right
Find the similarities and the things we have in common; respect the differences
Make space for those who are often not heard
Confront your own biases and stereotypes
Be an Active Bystander
If you witness racism of any kind it is your responsibility as an NHSGGC staff member to take action.
Commit to taking positive action when witnessing unacceptable behaviour.
Gain confidence on how to intervene by attending Bystander Training and ensure any incidents are reported.
Listen to and Support Colleagues Directly Affected by Racism
When someone shares their experience of racism –
Listen – Remember that this moment is not about you and your feelings.
Don’t compare – Making comparisons to your own experiences can feel invalidating to the person who is sharing.
Don’t dismiss – A response like, ‘I’m sure they didn’t mean it’ can feel to the person sharing like you’re minimising or brushing off their experience.
Acknowledge – Statements like, ‘I’m sorry you experienced that’ or, ‘No one should have to go through that’ help the person sharing feel heard and validated.
Support – It can mean a lot for someone to hear a simple statement like, ‘I’m here for you.’
Adapted from Amnesty International
Raise Awareness of the Issues
Listen to people with lived experience of racism and amplify their voices.
Share your actions with colleagues, friends and family and encourage them to join you.
Report It
Anyone can and should report a racist incident.
If you believe you or one of your colleagues has experienced racism, call our HR Helpline on 0141 201 8545. Mon – Fri 9am to 4pm (Thurs 12pm to 4pm)
Any member of staff who experiences racism from a patient in their professional role or witnesses it, should report it to their line managers and document it on Datix.
Where a perceived criminal offence has taken place Police Scotland should be contacted and the incident number included in the Datix report. If it’s not an emergency (if there is no immediate risk to the wellbeing of the individual) you can call 101 and make a verbal report to the police. Call 999 in an emergency situation.
Racist incidents are covered by Hate Crime legislation. Hate crimes are where the victim is targeted because they are a member of a particular social group or have a particular characteristic, which the perpetrator has negative views or beliefs about. For more information on Hate Crimes and how to report them, visit our Reporting Hate Crime page.
Get Involved
Make sure your team makes a statement by displaying your own, personalised Stand Against Racism poster
Speak to your colleagues and manager and get agreement to sign up your ward / service.
Contact us at ggc.standagainstracism@ggc.scot.nhs.uk for a copy of your personalised poster, write your team name in the space provided and display it where everyone can see.
Join the BME Staff Network to connect with colleagues, share experiences and support each other. You can join as a BME member of staff or as an ally.
Follow and Support Anti-Racism Activities
See our care pathway ‘Meeting the Needs of our BME Patients’ for guidelines on how to ensure your ward or service doesn’t discriminate against BME patients.
Keep informed through social media campaigns and commentators.
Support drives for change and demand action by signing up to campaigns and petitions.
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Primary Care is the front door to healthcare in NHSGGC, providing essential, first‑contact services to more than 1.3 million people across the region.
GP practices across NHSGGC are in the process of moving to a new IT system. This change is part of a wider programme to support a major computer upgrade that will see all practices across Scotland using the same GP IT system. Find out more about how this may affect you and your GP practice.
Ways to access GP Services
GP Practices
A GP practice provides routine and ongoing care, including appointments for illnesses, long-term conditions, prescriptions and general health advice. Find our more about the services your GP provides.
The GP Walk-In Clinic offers convenient, same-day care for minor illnesses and injuries for patients in the Cardonald area without the need for an appointment. Find out how to access the GP Walk-In Clinic.
What services does your GP provide?
Advice, information and prescriptions for any medicines you may need.
Routine monitoring and management of ongoing health conditions, such as diabetes, high blood pressure, stroke and heart disease
Most contraceptive services, minor surgery, maternity services and immunisations
Screening such as smears and child health
Referral to another specialist healthcare professional for tests and treatment, if required.
If you are a resident in the Cardonald area, you may be able to access the GP Walk-In Clinic. The clinic is open from 12pm to 8pm to Monday to Sunday (Tuesday, 30th June onwards).
In a life- or limb-threatening emergency, always call 999 or go straight to your nearest A&E.
Consultations
You may receive a telephone consultation with a GP, or a virtual consultation via Attend Anywhere, but, if you need to see a doctor face-to-face, NHS 24 will make an appointment for you at your nearest urgent primary care centre.
Patient transport service
Patient transport service are available to take you to and from the centres if required, and GP home visiting is also in operation if you are unable to travel.
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Renfrewshire Fair Monday, 3rd August 2026
The following pharmacies have advised they will be open on Renfrewshire Fair Monday, on the 3rd August 2026.
Please note this holiday is only observed by the Renfrewshire area and all other community pharmacies outwith Renfrewshire HSCP are open as normal.
Primary Care is the front door to healthcare in NHSGGC, providing essential, first‑contact services to more than 1.3 million people across the region. For information, click here.
Always make sure you have enough medicines to last you through the days your pharmacy is closed. Your Pharmacist can help with many common ailments. There is no need to make an appointment.
Meet your Community Pharmacist
Drop in and speak to your pharmacist first for advice on:
Pharmacy First is available from all community pharmacies in NHSGGC and allows patients to access FREE advice and/or treatment for: Impetigo (for those over two years of age) and uncomplicated urinary tract infection (for adult women aged 16-65).
When to use Pharmacy First
If you are a woman aged 16-65 with any of the following symptoms:
Burning or stinging sensation on passing urine
Need to pass urine frequently
Need to pass urine urgently.
If you are concerned you or your child may have Impetigo and show any of the following symptoms:
Minor skin infection on one area of the body
Red sores that pop easily and leave a yellow crust
Fluid-filled blisters
Itchy rash.
Your pharmacist will ask you about your symptoms in order to give you the right advice. You should be aware there are some exclusions which can prevent your pharmacist from treating you and you may need to be referred to your GP.
You must be registered with a GP practice in Scotland and should normally expect to attend the pharmacy to allow the pharmacist to assess your symptoms before deciding on whether to offer advice, treatment on the NHS or to refer you to another clinician.
Get treated faster. Go to your Pharmacy First!
Medicines
All pharmacies dispense prescriptions and most supply emergency contraception on the NHS. If you run out of regular medicines a pharmacist may give an urgent repeat supply. This is only in exceptional circumstances if you can’t get a prescription from your GP. Pharmacists can also help with medicines that you have had prescribed before.
Go to a pharmacy for free treatment.
Evening, Sundays and public holiday service
To find out when a pharmacy is open call NHS inform on 0800 22 44 88
Lines are open:
Monday to Friday, 8.00am to 10.00pm
Saturday and Sunday, 9.00am to 5.00pm
Switching from Keppra® to generic Levetiracetam
The following leaflet is designed to inform patients about why they may receive a generic version of their epilepsy medication (levetiracetam) instead of the branded version (Keppra®), and to provide reassurance about the safety and effectiveness of the switch.
For a speedy recovery, self care is the best option when you have a minor illness or injury. A well stocked medicine cabinet means you’ll receive the right treatment immediately.
Check your medicine cabinet
Make sure you have some over-the-counter (OTC) remedies for common seasonal illnesses in your medicine cabinet.
Things to have in your medicine cabinet include:
Paracetamol and ibuprofen for pain relief (check the label or speak to your pharmacist to check it’s suitable for you)
Anti-histamines to help allergies
Anti-diarrhoeals and oral rehydration sachets for diarrhoea
Indigestion remedies such as an antacid
Mild laxative for constipation
A first aid kit
Medicines specifically for children (your pharmacist can advise on the most suitable ones to keep in the house).
Remember that medicines go out of date, so don’t overstock your medicine cabinet. Always follow the advice on the pack, and if your symptoms continue (or are severe) get further advice by:
NHS inform is your national health information service. Visit www.nhsinform.scot for general NHS information, Sunday pharmacy opening times, and advice on a wide range of health issues.
If you’re well, but have a question about your health or local NHS services phone 0800 22 44 88. You can call or web chat for instant advice.
Opening Hours
Monday to Friday, 8.00am – 10.00pm
Saturday and Sunday, 9.00am – 5.00pm
Webchat, Language Line and BSL services are also available.
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We use the Right Care, Right Place model for all types of care. This ensures patients get access to the most appropriate care quickly and safely. It also helps protect our Accident and Emergency Departments (A&E) so they can look after patients with life-threatening conditions.
What Matters to You Day annual reports provide an overview of activities held throughout NHSGGC, including local activities, seminars, and social media engagement. Current and historic copies of What Matters to You Day annual reports can be accessed via the links below.
When it comes to their health, men don’t like reaching out. If you think he’s ill or hurt, make sure you all know where to go. It would ease the pressure on A&E too.
Accessing the right care is as easy as A,B,C:
Ask yourself: Do I need to go out? For information on treating minor illnesses and injuries from home, go to NHS inform.
Be aware: There is help for many conditions on your doorstep. Your local GP, pharmacy or optician offer a range of services.
Call 111. If it’s urgent, or you’re unsure, call NHS 24 on 111. They’ll get you the care you need.
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What is a Hate Crime?
Hate crimes are crimes that are motivated by prejudice of some kind. These are crimes where the victim is targeted because they are a member of a particular social group or have a particular characteristic, which the perpetrator has negative views or beliefs about. The legal definition is:
“Any crime which is understood by the victim or any other person as being motivated (wholly or partly) by malice or ill will towards a social group.”
With the introduction of the Hate Crime and Public Order Act (2021) in April 2024, the law recognises crimes motivated by prejudice based on someone’s:
Age
Disability, including physical disability, learning disability and mental health difficulty
Race (including nationality, ethnicity and skin colour)
Religion
Sexual Orientation
Transgender Identity
Variations in Sex Characteristics
These groups suffer disproportionately as victims of harassment and crime and much of this is motivated by prejudice. In addition to the effect on the individuals experiencing the hostility, these incidents create mistrust and suspicion between communities. This makes hate crime an issue for every service and every community.
Everyone has a role to play in stopping hate crime. If an incident is perceived by the victim – or any other person – as being motivated by prejudice or hate then it should be reported as a hate crime.
Watch the following video for more information.
Reporting Hate Crime – everyone’s business
Help & Support for Victims
Many hate crimes go unreported for a number of reasons.
For many people, exposure to abuse is a life-long experience and not perceived as crime.
Some people may know the perpetrators and be frightened of the consequences of reporting. They may even be suffering at the hands of people claiming to be their friends.
Some people may have a fear or mistrust of the police. Others may have previously reporting a hate crime but feel it wasn’t taken seriously.
If you are in a position to talk to people who may be at risk of hate crime then ask the question. Many people will want to be asked but are never given the opportunity to disclose.
If someone discloses a hate crime to you there are steps you can take to support that person to make a formal report even if they don’t want to be identified.
If you witness a hate crime you can contact the police and report it. This can also be done anonymously
How to Report a Hate Crime
If it’s not an emergency (if there is no immediate risk to the wellbeing of the individual) you can call 101 and make a verbal report to the police.
Hate Crimes can be reported anonymously. If you are working with a patient or client who does not want to give name but wants you to support them to report it you can assure them of their anonymity.
This may mean Police are restricted in the action they can take, but just reporting a perceived offense will allow Police to target resources to a particular area so you may see things like an increased police presence.
A Hate Incident field should be selected and completed under the category ‘violence and aggression’. Incidents are regularly reviewed by NHSGGC’s Violence and Aggression Team and any developing trends or ‘hotspots’ can be identified and appropriate interventions made. Local managers with reviewing and approval responsibilities will interrogate the Datix reports and ensure appropriate outcomes are achieved.
FAQs about Hate Crime
What is a Hate Crime?
Hate crimes are crimes that are motivated by prejudice of some kind. These are crimes where the victim is targeted because they are a member of a particular social group or have a particular characteristic, which the perpetrator has negative views or beliefs about.
In Scotland the law recognises crimes motivated by prejudice based on
Age
Race (including nationality, ethnicity and skin colour)
Religion
Sexual Orientation
Disability, including physical disability, learning disability and mental health difficulty
Transgender Identity
Variations in Sex Characteristics
Do I have to give my name to make a report?
No you don’t. Hate Crimes can be reported anonymously. This may mean Police are restricted in the action they can take, but just reporting a perceived offense will allow Police to target resources to a particular area so you may see things like an increased police presence. If you are working with a patient or client who does not want to give name but wants you to support them to report it you can assure them of their anonymity.
The incident happened weeks ago…can I still report it?
Yes you can. If an incident is happening there and then, you need to call 999 and report it immediately to the police, but if it happened in the past you can still call 101 – the police non-emergency number and report it or go online and complete the hate crime reporting form.
What if I’m not sure if it is a Hate Crime?
It is not your responsibility to prove that a hate crime has occurred. It is the job of the police to gather evidence from a range of sources during their investigation of an incident. This includes CCTV footage, witness statements and forensic evidence.
The Lord Advocate has told the police that an incident must be investigated as a hate crime if it is perceived, by the victim or any other person, to be aggravated by prejudice.
This means that your perceptions are important. When you report a hate crime, tell the police that you believe it was motivated by prejudice and why you think that is the case. This could be about the language used at the time, things you have heard the suspects say in the past or that certain groups are being singled out in your street / building, etc.
Why do we need Hate Crime laws?
The Scottish Government Working Group on Hate Crime gives 3 reasons for having hate crime legislation.
Research consistently shows that some social groups are proportionately more often victims of harassment and crime and that much of this is motivated by prejudice against those groups
Hate crimes can cause more psychological damage to a victim than crimes that are not motivated by hatred, because the victim’s core identity is being attacked. This personalises the crime and can cause the victim a greater amount of distress.
Hate crime is socially divisive. Such crimes need to be particularly condemned in order to avoid a situation in which the relevant group feels victimised as a group, with members in constant fear of attack. Prejudice against groups can lead to a number of consequences, ranging from fear of crime and inability to participate in normal social activities to paranoia and vigilantism
Staff Resources & Training
We Stand Against Hate – A3 posters and A5 leaflets encouraging hate crime reporting. Contain QR code link to the Hate Crime web page. For copies contact equality@ggc.scot.nhs.uk
Responding to Hate Incidents – An Employee Guide A guide for NHSGGC employees on the organisational position in relation to hate crime, what to do if you are a victim of or witness to a hate incident or if a hate incident is disclosed to you in the course of your work.
Hate Crime Reporting – E learning module The module covers topics such as types of hate crime, why hate crimes go unreported, why hate crime laws are needed and support for victims. Go to the Learn Pro home page and search for GGC 056 Hate Crime.
Hate Crime Awareness Session on MS Teams This short session gives participants an understanding of what hate crime is and how to report if witnessed in the workplace. It is an important safeguarding learning opportunity for all members of staff working in frontline roles. To view dates and to register, please visit our Staff Training page.
Active Bystander Trainingon MS Teams Promoted as part of our Stand Against Racism campaign, this training session provides skills to challenge unacceptable behaviours, including those which may have become normalised over time. Our anti-racism campaign is based on the words of our own staff from their experiences at work. To find out more or register for training, visit our web page.
Personal Safety As well as complying with our health and safety policies and processes, there are a number of things that staff can do themselves to keep safe. Tips include:
Raising the alarm– if you are in imminent or immediate danger or a crime is in progress, call Police Scotland on 999. If a crime has already happened, report this to Police Scotland by calling 101. You can also report crime online on the Police Scotland Website. Most smartphones also have an inbuilt Emergency SOS feature – consider setting this up on your personal mobile.
Be alert and aware of the people around you – avoid ‘autopilot’ and pay attention to your surroundings.If wearing headphones, make sure you are still able to hear outside noise. Keep your head up and out of your phone when you’re walking. Walk with purpose and confidence. If you receive verbal racial abuse outside of work, do not engage with the aggressor – continue progressing to your intended destination or to another place of safety. Take a description of the aggressor and note your location, date and time – this information is important when reporting to Police Scotland. If you receive physical abuse, attempt to maintain your own safety – you may have to use reasonable force to aid your escape.
If you receive verbal or physical abuse in the workplace: verbal and physical aggression from patients and visitors should be managed using The Standards of Behaviour Protocol – as well as reported to Police Scotland and reported on DATIX. Violence Reduction Training is available across GGC to support staff at risk of violence and aggression.
Risk Assessment Where a member of staff or groups of staff report risk and request support – for example, if there is a heightened risk of racist or Islamophobia incidents – it will often be appropriate for their manager to conduct a risk assessment. These risk assessments can be useful to identify actions to that will improve the safety of staff, patients and service users and provide them with additional reassurance that we are prioritising their safety.
Some key tips
The Health and Safety Executive advise on 5 Steps to Risk Assessment. The link Managing risks and risk assessment at work – Overview -HSE will support and guide staff on how to manage a risk, which will include verbal and physical racist attacks.
The Generic Risk Assessment Template should be used to record the hazard, risks, controls and risk ratings relating to racist abuse.
Reviewing the risk assessment is also crucial to ensure the controls remain appropriate to reducing the risk as low as reasonably practicable.
Safety Health and Wellbeing Practitioners can support managers with this. You can find their contact details in this document: local Health and Safety Practitioner
Please note, it is important not to confuse a hazard and a risk as these are completely different. For example:
A Hazard is – verbal racist comments from an abuser.
Risk is – the abused is subject to mental health issues and fear of physical attack.
Reporting Hate Crime – what colleagues are saying
Andrew Wyllie, Chair of LGBTQ+ Staff Froum
Hate crime has no place within our NHS. Our LGBTQ+ staff forum is committed to fostering an inclusive environment where all staff feel safe, valued, and respected. Any form of discrimination or prejudice is not acceptable and we are pleased to support the organisation taking a zero tolerance approach to hate crime. Let’s work together to create a healthcare system that truly reflects the diversity of our communities and where everyone can thrive.
Ann Cameron-Burns, Employee Director
Nobody comes to work to face abuse because of who they are, what religion they follow, who they choose to love. I’m proud that we all stand together to stop hate. That’s the only way to eliminate it – give it no place to hide and grow.
Alastair Low, Hate Crime Lead, Equality & Human Rights Team
It’s really important that people understand what a hate crime is so that when they see or hear it they can call it out and challenge it. We have the systems in place in NHSGGC to deal quickly with the perpetrators of hate crime so we can all step up and make a difference.
Sue Silva, Joint Chair, Black & Minority Ethnic Staff Network
It is vital that every member of staff feels confident and supported to speak up against discrimination in all its forms. By working together, we can build a workplace where diversity is respected, and everyone is treated with dignity. Our BME Staff network is here to listen, share experiences, and ensure concerns are addressed promptly, so that every voice is heard, and everyone can thrive.
Professor Jann Gardner, Chief Executive
Many hate crimes go unreported due to fear, mistrust or not recognising that a crime has been committed. If we witness or experience an incident that we believe is motivated by prejudice then it is vital that we report it as a hate crime. This will ultimately help create a safer workplace and build stronger communities for us all.
Natalie Smith, Interim Director of Human Resources & Organisational Development
We all need to stand up to Hate Crime when we see or hear it. If left unchallenged it can take hold and undermine the great community we’re all part of. Our NHSGGC family is 42,000 strong. We can use that strength to make sure hate has no place in our workplace.
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Information on all the vaccinations available, including general child and adult ones, COVID, flu and travel.
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