Your health

What Matters to You? An Overview

Maureen McDowall from Healthcare Improvement Scotland opened our week of lunchtime seminars on What Matters To You Day? 2023 to give an overview of what What Matters To You? really means.

Understanding and Supporting Unpaid Carers

Anticipatory Care Programme Manager, Jenny Watt led this lunchtime seminar on how best to understand and support unpaid carers.

Keep Being You at End of Life

Elaine O’Donnell and Sharon Lambie from Palliative Care led this seminar on the topic of “Keep Being You at End of Life”

How WMTY Can Help Us Achieve Value-Based Health and Care

Realistic Medicine Lead, Judith Marshall led this seminar on the topic of “How WMTY Can Help Us Achieve Value-Based Health & Care.

Getting to Know You

Christine Steel, AHP Consultant for Dementia, led this seminar of the topic of the “Getting to Know You” document.

Anticipatory Care Planning

Jenny Watt, Anticipatory Care Programme Manager, led this seminar on Anticipatory Care Planning- Helping Everyone Know What is Important.

Why Conversations About What Matters, Really Matter

Jen Rodgers, Deputy Nurse Director, and Shaun Maher, Strategic Advisor for Person Centred Care and Improvement, closed WMTY Week 2023 with this seminar on why WMTY conversations really matter.

Emma’s Story

In this short video, Emma explains how staff from ward 5a, Diabetes, at the Queen Elizabeth University Hospital had a What Matter’s to You conversation with her and how this helped her feel better during her stay.

Tauseeb’s Story

Tauseeb shares with us of the support he received from the team at the Royal Hospital for Children, who arranged for an in-person interpreter to be present when he attended appointments with his child, and of the difference this made to him.

Kathleen’s Story

Kathleen tells us why having a meaningful conversation with Hannah and Kirsty really helped her meet her aim and how they supported her to do this.

Jan’s Story

Jan explains to us why What Matter’s to You conversations are as important to carers, as they are to the people being cared for.

Kirsty’s Story

Kirsty tells us how, by having a What Matter’s to You conversation, with a patient, in ward 2, Glasgow Royal Infirmary, this helped her gain a better understanding of what was important in her patient’s life and the steps she took to help with this.

Jen’s story – Leverndale Hospital

Jen tells us how she worked with Jenn, the Patient Activity Coordinator in Leverndale Hospital, to coproduce a leaflet after sharing her experience of isolating in hospital due to COVID:

Lillian’s story – Hunterhill Care Home

Maria talks to us about the difference made to Lillian’s quality of care, after involving the people who mattered to her:

Jen Rodgers’ Top Tips for WMTY conversations

Jen Rodgers, Deputy Nurse Director – Corporate and Community, explains more about What Matters To You day, and shares her top tips for having WMTY conversations, based on years of talking to people about what matters to them:

Marisa’s story – Royal Hospital for Children

Marisa talks about why it is important to have meaningful conversations with everyone – those receiving care, their families, and staff:

Jen’s story – Leverndale Hospital

Jen tells us how she worked with Jenn, the Patient Activity Coordinator in Leverndale Hospital, to coproduce a leaflet after sharing her experience of isolating in hospital due to COVID:

Lillian’s story – Hunterhill Care Home

Maria talks to us about the difference made to Lillian’s quality of care, after involving the people who mattered to her:

Jen Rodgers’ Top Tips for WMTY conversations

Jen Rodgers, Deputy Nurse Director – Corporate and Community, explains more about What Matters To You day, and shares her top tips for having WMTY conversations, based on years of talking to people about what matters to them:

Marisa’s story – Royal Hospital for Children

Marisa talks about why it is important to have meaningful conversations with everyone – those receiving care, their families, and staff:

• Issue 9 February 2024
• Issue 10 March 2024
• Issue 11 April 2024
• Issue 12 May 2024
• Issue 13 June 2024
• Issue 14 July 2024
• Issue 15 August 2024
• Issue 16 September 2024

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• Issue 1 June 2023
• Issue 2 July 2023
• Issue 3 August 2023
• Issue 4 September 2023
• Issue 5 October 2023
• Issue 6 November 2023
• Issue 7 December 2023
• Issue 8 Festive Edition 2023

Mar 2024

• Nutrition and Hydration Week 2024 daily posters added to our Resources for Care Homes page
• Care Home Pharmacy Videos added to our Resources for Care Homes page
• Collaborative Conversations – Betty’s Story added to our Get Involved page

Feb 2024

• Collaborative Conversations – Larkfield View added to our Get Involved page
• SPHERE Bladder and Bowel training flyer added to our Learning Opportunities page

Jan 2024

• Transmission Based Precautions videos added to our Resources for Care Homes page

Dec 2023

• Malnutrition Universal Screening Tool (MUST) Guide to Help added to our Resources for Care Homes page

Nov 2023

• Sage and Thyme Online Training dates for January – July 2024 added to our Learning Opportunities page
• Care Home Winter Pack added to our Resources for Care Homes page
• Pressure ulcer prevention poster added to our Resources for Care Homes page

Oct 2023

• IDDSI and dysphasia poster added to our Resources for Care Homes page
• Miami J Collar information added to our Resources for Care Homes page

Sept 2023

• Confirmation of Death training dates added to our Learning Opportunities page
• Falls preventions posters added to our Resources for Care Homes page
• NHS winter vaccination information added to our main Care Home page

Aug 2023

• RESTORE2 resource links and videos added to the Resources for Care Homes page
• Get involved with the Meaningful Activity Network mailing list form added to the Join our Networks on the Get Involved Page
• SAGE & THYME training dates flyer added to the Learning Opportunities page

Central Hub is a dedicated resource. The service is available to all who live, visit and work in Care Homes across Greater Glasgow and Clyde.

Glasgow City Care Home Nursing Team is a dedicated resource for care homes within Glasgow City

The team includes, Team Lead, Practice Development Nurses (PDNs), Registered Nurses, Care Home Liaison Nurses (CHLNs) and Care Home Support Workers.

The team can be accessed by contacting your Care Home Liaison Nurse(CHLN) or Practice Development Nurse (PDN) aligned to your Care Home.

Alternatively, email us on ggc.chlnreferral@ggc.scot.nhs.uk

HUB 5 is a dedicated nursing team which includes, Nurse Team Lead, Registered Nurses and Care Home Support Workers. The team works in partnership with care homes across East Dunbartonshire, East Renfrewshire, Inverclyde, Renfrewshire and West Dunbartonshire.

We support the specialists in our Central Hub to deliver sessions on:

• Caring About Physical Activity (CAPA)
• MUST and MUST Step 5 pathway and calculations
• Palliative Care for Carer
• Peer-to-peer support networks
• Peer support for Quality Improvement projects
• Scottish Ballet Duet

We encourage requests from care home teams, and engage with other services and partner organisations to design peer-to-peer support and learning opportunities for Nursing and Care Support Staff, across a range of issues including

• Catheter Care
• Confirmation of Death
• Hydration
• Record Keeping
• Story Gathering and What Matters to You Conversations

Technology is playing a key role in modernising our health services and the creation of virtual pathways is already having a significant impact on our urgent and unscheduled care patients. Virtual pathways enable us to provide urgent care outside of A&E, and in many instances, in the comfort of the patient’s home –freeing up valuable capacity within our acute sites and giving our patients a better experience.

At the core of virtual pathways lies the FNC which launched in December 2020. The FNC enables patients who would otherwise visit A&E, to receive a direct video or telephone consultation with an emergency care clinician. Externally the FNC is branded as virtual A&E. You can find out more information by visiting our FNC webpage or watching the video below.

Interface Care is new approach to enable primary and community care providers such as GPs to access immediate specialist care advice from acute colleagues to help assess patients who may otherwise be sent to A&E.

The programme is currently in development, with new respiratory pathways coming online alongside heart failure pathways. With more immediate clinical advice being made available, the hope is to ensure patients receive the right type of treatment for their needs, faster, and without having to be admitted to hospital.

Our teams are working closely with HSCP / Scottish Ambulance Service and other partners to establish new methods of A&E avoidance for elderly and vulnerable patients who would otherwise have been sent to hospital.

By linking these specialist frailty teams as early as possible in the patient journey, often patients are able to be discharged from hospital faster, or avoid A&E altogether.

Home First Response launched in November 2022 and helps provide targeted interventions to older and vulnerable patients who would otherwise spend long periods of time in hospital. Being treated at home provides significant benefits – increasing recovery time, preserving mobility and reducing the chance of delirium.

As part of the rollout, specially trained HSCP staff have been recruited and embedded alongside acute frailty teams at Glasgow’s Queen Elizabeth University Hospital and Paisley’s Royal Alexandra Hospital to help limit admissions, improve early discharges and support anticipatory care planning. 

OPAT is a specialist-led service which provides acute-level hospital care in an outpatient capacity to patients with complex infections is playing a critical role in freeing crucial bed space in hospitals across NHS Greater Glasgow and Clyde. 

Based at the QEUH in Glasgow, but with outreach to hospitals throughout NHSGGC, the specialist OPAT team is made up of nurses, pharmacists and infectious disease consultants and can see more than 100 new referrals each month. 

The service treats patients with infections who require IV antibiotics either on a short or long-term basis but who are otherwise suitable for outpatient treatment. This might include, for example, patients suffering cellulitis, which is a common skin infection or, a range of other difficult to treat infections, for example, complicating diabetes, chronic lung disease or surgery.

About one in three patients are referred direct by GPs and avoid hospital admission altogether while two thirds (usually with more complex infection and requiring initial hospital investigations and treatment) have their hospital stay significantly shortened. For patients that require an initial inpatient stay, the time spent in hospital is shortened by an average of three weeks per patient.   

Hospital at home aims to keep patients out of hospital by providing the same level of high-quality multi-disciplinary care they would receive as inpatients.

Eligible patients are identified either upon presenting at A&E thus avoiding admission, or to enable an early supported discharge, or they can be referred by their GP.  Patients need to be over the age of 65 to be suitable for the service.

An example of a hospital at home patient would be an elderly person who has fallen at home, has a severe infection, delirium, or who has seen an acute functional decline due to an existing health condition. Individual assessments take place for each patient before a decision is made.

Patients who are treated within Hospital at Home also have access to hospital-level diagnostics, such as endoscopy services, radiology, cardiology and a range of urgent hospital-level interventions such as IV therapy and oxygen.

Care is delivered by a team of Nurses (including Advanced Nurse Practitioners and Consultant Nurse), GPs, Pharmacists, Occupational Therapists and Consultant Geriatricians.

This Spring Programme, the decision was made to invite the full cohort of eligible children and adults irrespective of whether they had engaged in previous COVID-19 vaccine programmes. 

This decision was based on reaching the widest number of eligible people and recognised that some time may have passed since they were last contacted.   

In spring 2024, the JCVI advises that a COVID-19 vaccine should be offered to:

• All those aged 75 years and over
• Residents in care homes for older adults
• Individuals aged 6 months and over who have a weakened immune system.

To be eligible this spring, an individual must turn 75 years of age on or before 30 June 2024. For infants in the programme, they must turn 6 months of age on or before 31 March 2024 to be eligible.

For note, carers and household contacts of the immunosuppressed have not been eligible for a spring vaccine in 2022, 2023 or 2024, therefore this is not a new policy.

A list of eligible health conditions is available on NHS Inform: www.nhsinform.scot/covid19vaccineconditions

If you’re eligible, you’ll be sent information via letter, text or email about your appointment or how to book one. Please wait to be contacted. You’ll be able to book or rearrange an appointment online or by calling 0800 030 8013. If you need to book or reschedule an appointment for your child who is aged 11 or under, please call 0800 030 8013. It’s not possible to use the online booking portal for this age group. Step-by-step video guides are available to help with booking and rescheduling appointments, as well as updating your communications preference and retrieving your booking information. These will be available at NHS Inform from 1st April.

Please note that the COVID-19 spring vaccine for children aged 6 months to 11 years at higher risk leaflet in A4 format is now live on phs.scot at:
https://publichealthscotland.scot/publications/covid-19-spring-vaccine-2024-for-children-aged-6-months-to-11-years-a4-format/

If you’re eligible for a COVID-19 vaccine this spring, you can visit a drop-in clinic to receive it without an appointment. You may have to wait to receive your vaccination if the clinic is busy.

Mobile Vaccination Bus

The Mobile Vaccination Bus is a drop in service.  This means that there may be busy times and you may have to wait.  The mobile clinic can only accommodate 4 vaccinators and a limited supply of vaccine.  Please be patient.  You may wish to book an appointment at one of our Vaccination Centres instead.  You can do this by going to the online booking portal or by calling the National Contact Centre on 0800 030 8013.

The Mobile Vaccination Bus service will offer the following vaccinations:

1. Getting vaccinated is the safest and most effective way to protect yourself against COVID-19 circulating this spring.
2. Even if you had a COVID-19 vaccine in the winter, it’s important to get another dose this spring to help maintain your protection.
3. Optimum protection from the COVID-19 vaccines is derived during the first 3 months after vaccination. Protection from the vaccines does not stop after 3 months, but slowly it does start to fade.

Attending your appointment

There is no requirement to wear a mask when attending our vaccination clinics. If you have a weakened immune system and prefer to wear a mask you can choose to do this.

How do I reschedule my appointment?

Please reschedule via Booking Portal or call 0800 030 8013 during the hours of Mon to Fri 9.00am to 6.00pm or Sat 09.00am to 1.00pm

You no longer need to wait for a specific amount of time after confirmed coronavirus infection to have your vaccine. However, if you’re unwell, wait until you’ve recovered to have your vaccine. You should not attend an appointment if you have a fever or think you might be infectious to others.

If you are unable to attend or cannot get to this location, you can change your appointment online at:

NHS Inform – Invitations and Appointments webpage

Or you can call the helpline number to rearrange your appointment Mon to Fri 9.00am to 6.00pm on 0800 030 8013 or Sat 9.00am to 1.00pm

Please note this number is for rescheduling appointments only.

Support is available in NHS Greater Glasgow and Clyde if you:

• require an interpreter at your vaccination appointment
• need help finding transport to your vaccination appointment

General help with planning your public transport journey is available on the Traveline Scotland website or by phoning 0141 465 1878 (open 24 hours).

If you’re unable to leave your home (due to your mobility or physical ability or mental health condition) or if you need additional support at your appointment (for example, someone to support you when you arrive or a private space to be vaccinated), phone the national vaccination helpline on 0800 030 8013 and your request will be sent to your local health board.

Your local Health and Social Care Team will be in touch with your nursing home to arrange to visit and deliver vaccinations to all those eligible.

Like all medicines, the coronavirus (COVID-19) vaccines can cause side effects. It’s normal to experience side effects after a vaccine. It shows the vaccine is teaching your body’s immune system how to protect itself from the disease. Not everyone gets side effects. Most side effects are mild and normally last only a day or two.

Side effects of coronavirus vaccination

Very common side effects in the first day or two include:

• having a painful, heavy feeling and tenderness in the arm where you had your injection
• feeling tired
• headache, aches and chills

If you feel uncomfortable, you can rest and take paracetamol. Make sure you take paracetamol as directed on the label or leaflet. Remember, do not take medicines that contain aspirin if you’re under 16 years of age.

If your side effects seem to get worse or if you’re concerned, phone NHS 24 free on 111. Tell them about your vaccination so that they can assess you properly.

For those individuals who declined their vaccination initially or missed their appointment and now wish to be vaccinated, please contact the national helpline on 0800 030 8013 or register online at the NHS Inform vaccine registration portal.

You can now update your contact details and your preferred method of contact on the online portal. If you select to receive future correspondence about your coronavirus and flu vaccines by email or SMS then you will no longer receive future letters with this information.

• Sign up to our mailing list for regular updates

By signing up to this mailing list you agree to be contacted by the Care Home Collaborative.  We will not share your details with anyone else.

Networks being developed

Further information to follow.

Video Resources

Please click below to access video resources from the Care Home Pharmacy Services team.

Recording of training session on topic of UTI’s in Care Home residents

Recording of training session on Care Home Pharmacy services provided by the Pharmacy Primary Care Home Team

Please click here to access the Care Home Winter Pack 2023/2024.

The Care Inspectorate provides a helpful resource for promoting continence for people living with dementia and long term conditions.

SPHERE Bladder and Bowel Service

The Care Home Zone provides links and information to SPHERE assessment and product ordering documentation. As well as other useful information.

• Delirium information leaflet
• Delirium toolkit booklet
• Delirium risk reduction and intervention training presentation
• Causes and types of Delirium poster

SIGN

SIGN 167 Care of deteriorating patients a national clinical guideline.

NHSGGC Resources to support falls reduction

A series of 5 posters aimed at care home staff and carers to highlight simple measures that can help reduce the risk of residents falling.

GGC care homes should receive a hard copy of each of the posters. Further copies can be ordered from the medical illustrations department.  Email: medical.illustrationgri@ggc.scot.nhs.uk Telephone 0141 211 8580

Posters

• Zimmer – How to know when a zimmer is past it!
• Walking stick – How to spot when a stick is rot!
• Delta – How to check that wheels aren’t wonky!
• Footwear – Suitable footwear for care homes
• Seating and posture – Are you sitting comfortably?

Videos

Please click here to access educational videos for care home staff on the reduction and management of resident falls.

NHSGGC Future Care Planning

Information for Care Homes

Future Care Planning Training Hub

The Programme has a range of training opportunities which are free and open to all.

Visit the training hub for more information.

Standard Infection Control Precautions  

Standard Infection Control Precautions or SICPs are the basic infection prevention and control measure used to reduce the risk of transmitting infectious agents from known and unknown sources of infection. SICPs should be used by all staff, in all care settings, at all times, for all residents to ensure the safety of those being cared for as well as staff and visitors to the home.

There are 10 SICPs. For more information on SICPs please Care Home specific section of the National Infection Prevention and Control Manual.

Standard Infection Control Precautions (SICPs)

Transmission Based Precautions

In certain circumstances using Standard Infection Control Precautions (also known as SICPs) won’t be enough to stop an infection spreading and you will need to use some extra precautions. These extra precautions are Transmission Based Precautions, or TBPs.

TBPs should be used if a resident has a suspected or known infection.

Please see below for a series of two short videos developed for staff wishing to refresh their knowledge of TBPs.

Transmission Based Precautions (TBPs) Video 1

Transmission Based Precautions (TBPs) Video 2

For more information on TBPs please see the care home specific section of the National Infection Prevention and Control Manual.

Further Resources

For more information on SCIPS access the Preventing Infection in Social Care Settings app released by the Scottish Social Services Council (SSSC) in partnership with NHS Education for Scotland (NES) and the Digital Health and Care Innovation Centre (DHI).

The app has been developed for staff in settings such as care homes with a view to enabling easy access to infection prevention and control guidance.

Welcome to the Care Home Learning Forum Resource pages.

You can find information on future meetings and registration on our Learning Opportunities page.

Care About Physical Activity programme is an improvement programme lead by the Care Inspectorate it can be used to support physical activity in different ways.

Paths for all is a Scottish Charity. Their vision: Scotland is a walking nation. Everyone has the opportunity ti be active everyday, creating a happier, healthier and greener Scotland. They support healthcare staff to deliver walking activities, combined with Strength and Balance, to residents, patients and clients in care settings.

Age UK Wellbeing for older people’s groups and organisations.

Scottish Ballet Duet is a series of three 10-minute films and two 12-minute audio recordings specially designed for people with reduced mobility to move together with their companions or carers. As with all SB Health materials, SB Duet can also be enjoyed on your own.

Miami J Collar – Stable

This information can be helpful for use of a Miami J Collar following a stable neck injury or fracture where the patient is able to safely apply and remove themselves.

Miami J Collar – Stable with assistance

This information can be helpful for use of a Miami J Collar following a stable neck injury or fracture where the patient requires a carer, family or friends to safely apply and remove the collar as they cannot do this themselves.

Miami J Collar – Unstable

This information can be helpful for use of a Miami J Collar following an unstable neck injury or fracture. It provides information to help their carers, family or friends understand how to safely remove and apply the collar as they cannot do this themselves and it requires two people to remove to apply the collar.

NHSGGC Nutrition In Care Homes

MUST and MUST Step 5 training videos to support understanding of MUST calculations and MUST Step 5 pathway. This is used for care and residential homes. Click here to access the MUST Guide to Help.

Hydration poster identifies key points for delivering good hydration.

Mealtime experience poster identifies key points for delivering a good mealtime experience for residents.

Food fortification poster key points to support a food first approach for residents who require it.

IDDSI and dysphagia poster provides an overview of the IDDSI framework.

NHSGGC Dysphagia

IDDSI and dysphagia training videos for care and catering staff in care homes created by Speech and Language therapy, Dietetics and IDDSI specialist chef.

IDDSI snack list poster to support snack choices for residents with dysphagia. This poster goes through each IDDSI level with sweet and savoury suggestions.

NHSGGC Malnutrition

Other resources

IDDSI resources and recipes to support providing food and fluid to residents with dysphagia.

Wessex academic health network website. The Hydration at Home e-learning module and Toolkit has been endorsed by the British Dietetic Association. Useful information to support training on hydration to all care staff.

Nutrition and Hydration Week 2024

Malnutrition Monday – Signs, prevention and consequences of malnutrition plus malnutrition screening

Food and Fluid Preference Tuesday – Food and fluid preference tips and considerations

Snack Wednesday – Texture modified and diabetic snack ideas

Thirsty Thursday – Factors affecting hydration and tips to support fluid intake

Mealtime Friday – Importance of Positive Mealtime Experience

Malnutrition Awareness Week 2023

Malnutrition – Signs, symptoms and consequences

Interactive Tuesday – Be person centred, no one size fits all!

Ask Look Listen – Good Nutrition

Thirsty Thursday – Hydration

Focus on Resilience – Top tips

Care Inspectorate

‘Supporting better oral care in care homes’ quality illustration.

Caring for Smiles

Scotland’s national oral health programme for dependent older adults.

NHS Education for Scotland (NES) Resources for Health and Social Care Staff

Turas Learn

Confirmation of death resources are available on Turas Learn. The pages contain Information and Education Resources resources to support registered professionals with Confirmation of Death.

Turas Learn is a website for health and social care staff that hosts a wide range of learning materials including eLearning modules and courses.

You must be logged into your Turas Account to view and access eLearning modules Sign In

If you do not have a Turas account you can create one

Support around death

This website aims to support health and social care staff who are working with patients, carers and families before, at, and after death. It provides key information on the clinical, legislative, and practical issues involved.

NHSGGC Palliative Care

This website has links to education and resources for health and social care professionals, patients and relatives.

NHSGGC Last Breath Poster

Click here to access the Last Breath poster developed by NHS Forth Valley.

NHSGGC Syringe Pump Resources

Click here to access NHSGGC resources and updates for syringe pumps including instruction videos, competency frameworks and guidelines for use.

Scottish Palliative Care Guidelines – Launch of the new web and mobile app

The Scottish Palliative Care Guidelines describes good practice in the management of adult patients with life-limiting illness. They are designed for healthcare professionals from any care setting who are involved in supporting people with a palliative, life-limiting condition.

This app is delivered through the Right Decision Service – the national decision support service provided by Healthcare Improvement Scotland and is Nationwide.

The guidelines can be accessed via the Right Decisions website or download the Right Decisions mobile app from the app store for Apple or Android.

Supportive and Palliative Action Register (SPAR) Resources

Please find SPAR documentation and resources below. If you are looking to implement SPAR in your care home, please contact us for support and guidance.

• SPAR Standard Operating Procedure
• SPAR Participation Agreement
• SPAR Register
• Palliative Performance Scale with guidance

Project Posters

• Improving physical activity levels and reducing falls using Strength and Balance Programme in a care home setting.
• Reduction in Pressure Ulcer Incidence in a Glasgow Residential Care Home

Care Home Collaborative

RESTORE2 is the national acute deterioration tool recommended by Scottish Government for care homes.

The Care Home Collaborative can support the implementation of this nationally recognised tool in care homes across GGC.  

If you would like more information or our support using the RESTORE2 tool within your care home please get in touch.

Wessex Patient Safety Collaborative

RESTORE2 is a national resources that was co-produced by NHS West Hampshire Clinical Commissioning Group and Wessex Patient Safety Collaborative.

RESTORE2 is designed to support homes and health professionals to:

• Recognise when a resident may be deteriorating or at risk of physical deterioration
• Act appropriately according to the residents care plan
• Obtain a complete set of physical observations to inform escalation and conversations with health professionals
• Speak with the most appropriate health professional in a timely way to get the right support
• Provide a concise escalation history to health professionals to support their professional decision making

Resources

The NHS Health Education England videos below can be used to support staff when implementing the RESTORE2 tool in your care home.

Other useful resources

RESTORE2 chart

How to complete a RESTORE2 chart

RESTORE2 Rollout Handbook

Wessex Patient Safety Collaborative

RESTORE2 Mini can help your team to identify that a resident is deteriorating and to get help earlier, supporting the resident to remain at home.

RESTORE2 Mini is a shortened version of the full RESTORE2 tool and is ideal for introducing to residential homes (that are currently unable to take physical observations) to the concepts of soft signs and SBARD structured communication.

Resources

Other useful resources

RESTORE2mini chart

RESTORE2mini ‘soft signs’ poster

RESTORE2 handbook

WMTY day is an annual event which is recognised and celebrated internationally. On this day, more than any other, there is a focus on raising awareness of having conversations with care home residents and staff that help to build connections and improve outcomes for the person:

• Ask What Matters,
• Listen to What Matters and
• Do What Matters.

You can read a selection of WMTY Activities and stories from staff, residents and families in our Good News Stories section. You can also get involved by Sharing your stories and building the evidence base.

For further information have a look at the these WMTY resources

Click here to access the NHSGGC Person Centred Care resources

Click here to access the Health and Social Care Alliance Scotland Person Centred Voices resources

Guidance notes for Carer Voices – Intelligent Kindness Best Practice