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Current Events

Monthly Death Cafes

Let’s break the taboo, and talk about Death! This event is an informal space to talk with others about something which affects us all…so boil the kettle, raid the biscuit tin and come and join the conversation!

Please note that this is a discussion group rather than a grief support or counselling session.

These events are open to staff and members of the public.

Events run by the Team

Currently these events happen on MS Teams so places are limited. However, if you are a curious about what a Death Café might be like, we’d encourage you to come along and say hello!

Please keep and eye on this page or our twitter feed for dates.

Death Cafes Around the Country (and world!)

Death Cafes are springing up all over the world and there are some that are local. Visit www.deathcafe.com to find your nearest cafe.

Some cafes we know of:

Glasgow Southside Death Cafe

This is an in-person cafe which usually runs the first Thursday of the month 7.30pm-9.00pm at Finns Place (Southside of Glasgow – Langside Church, 167 Ledard Road, Glasgow, G42 9QU). Free refreshments available. For more information and dates visit the Finn’s Place website. Email ggc.HomeFirst@ggc.scot.nhs.uk for more details.

Kali Collective Death Cafe (near Anderston, Glasgow City Centre)

Kali hosts 2 death cafes – one in-person and one online.

The in-person cafe which usually runs the last Thursday of the Month, 7.15 – 8.30pm at Kali Collective Yoga Studio, Unit 203, 54 Washington St, Glasgow G3 8AZ. Free refreshments available. Reserving a place would be beneficial so you can be given door codes etc. Please visit the kali website for more info – https://www.kalicollective.com/workshops/death-cafe

The online cafe runs the second Tuesday of the Month, 7.30 – 8.30pm, online via Zoom. You need to register (and make an account the first time) for this café so that you can be sent the joining link. Check out the Kali website for more details – https://www.kalicollective.com/workshops/death-cafe-online

Govanhill Death Cafe

This is cafe is taking a little break but hopes to run a few sessions in 2025. We will post details when we have them.

Cambuslang Death Cafe

This is a new cafe which has just started. In 2024 it met on the first Sunday of the month, 12pm-1.30pm at Cambuslang Parish Church, 1 Arnott Way, Cambuslang, Glasgow G72 7JQ. Plans for 2025 are still to be confirmed. You can email CambuslangDeathCafe@outlook.com for more information.

The Mitchell Library Death Cafe

4 cafes have been planned at the Mitchell Library in Glasgow on the last Thursday of the month, 5.30pm-7.30pm, running from January to April. For more details and to reserve a place please click this link – The Mitchell Library Death Cafe hosted by Creating Conversations CIC — Glasgow Life

Focused Fundamentals (Bite Sized Learning)

These sessions are bite sized learning events for staff which focus on a specific topic to provide an overview. Sessions are less interactive, focusing instead on delivering information, however there is an opportunity to ask questions at the end of each session. They usually last between 30 – 45 minutes.

Current Topics Covered

  • Future Care Plan Clinical Portal Walk Through
  • Future Care Planning Introduction
  • Rockwood Clinical Frailty Score
  • Power of Attorney
  • Recoding Future Care Planning on EMIS
  • Recording Future Care Planning on CNIS

If there is a topic you would like us to consider then please email at ggc.HomeFirst@nhs.scot

You can find more information including dates and registration links on our training hub pages.

Plan More, Stress Less Sessions

As part of our Plan More, Stress Less toolkit, we host interactive sessions which cover all you need to know about getting yourself, and those you support prepared for any unexpected event including hospital admissions.

This session last approximately 1 hour and includes opportunities for you to ask questions. The sessions are online.

Topics covered in the session include:

  • Helpful paperwork
  • What to bring to hospital
  • What conversations we may have whilst in hospital
  • Planning for a successful discharge from hospital
  • Post-discharge support

Dates throughout 2024 – as advertised below.

If you are an organisation who who like to organise a specific session for the people you support please email at ggc.HomeFirst@nhs.scot In some cases we may be able to offer this as an in-person session.

Alongside this session we have created two resources which anyone can use to help them plan for any future hospital admission. This could be a planned admission, for example if someone is going to hospital for an operation or to have some tests. However these resources can also be useful if someone needs to go to hospital in an emergency.

If you have any questions or feedback about these resources please email ggc.HomeFirst@nhs.scot

Preparing for Hospital Checklist

This checklist will help you think about all the different forms which you can complete just now that would be useful if you were ever in hospital. This includes things like a Future Care Plan and a Power of Attorney.

A Plan to Get You Home

This resources lets you and the people who support you, think about what might need to happen in order to get you home from hospital in a safe and timely manner. This includes thinking about who could collect you from hospital and where you might need to live if you need some extra support for a short time or on a more permanent basis.

Previous Events

Event Recordings

We have been thrilled to host many events over the years, highlighting some important topics. We have been able to record some of these sessions for people to view at a later date. Below you will find details of these events, alongside their recordings. If you have any feedback or wish further details then please get in touch at ggc.HomeFirst@nhs.scot

Events by Name
A Day in the Life of… an Anatomical Pathology Technologist

Do you know what an Anatomical Pathology Technologist does? We’ll give you a hint – they work in our hospital mortuaries!

Whilst it may not be the career everyone imagines when they are younger, it can be a hugely rewarding and privileged role to have. This session allowed us to hear from someone with first-hand experience about what it is really like to work in a mortuary.

Future (previously Anticipatory) Care Planning – An Introduction for Staff

Anticipatory Care Planning has benefits for everyone. It empowers people to tell us what really matters; it gives friends and family an opportunity to talk open and honestly; and it helps professionals to work with everyone to create the best care and treatment plans possible. During the session we looked at tools and resources we use across NHSGGC to help promote future planning, and how our systems work together to share information.

ACP is everyone’s business, so make sure you know your role in the conversation.

Future (previously Anticipatory) Care Planning and Treatment Escalation Plans

How can we help our on-call teams to do the right thing in the middle of the night – when faced with a deteriorating patient that they have never met? Sometimes intervening may be of no benefit or could cause distress but making that judgement can be very difficult. It is possible that there is a plan but accessing it may be a challenge.

In this session we discussed the plans that may be available, how to find them, how to improve them and how to initiate them and have the conversation.

How to Slow Down When Someone Dies

We partnered with Pushing Up The Daises and Caledonia Funeral Aid to a host session which aimed to shine a light on how people can attend to their own wellbeing following the death of a significant person, especially one they may have cared for. During the event we discussed

  • ideas for helping you to start your grieving process in a way that best serves you and the people around you,
  • the pros and cons of being actively involved yourself with arrangements for burial or cremation and also perhaps the person’s body,
  • practical information about the Funeral Support Payment which help people with certain benefits and tax credits to pay for a funeral,
  • the laws around death and funerals, and
  • why your choices are really important to help your grieving and for your long term well-being.
Involving and Supporting Unpaid Carers

This session looks at the legal duties of staff working in acute, community and/or primary care. In particular we discuss how staff can encourage carers to recognise their role, how to refer to support services and the legal duty staff have to involve carers in discharge planning. We also mention some of the systems which help us record information about any known carers and share this with other services.

Involving Unpaid Carers in Care Home Life

When someone moves into a residential or nursing home, it is important that friends and family are still able to be fully involved in their lives. This may include visiting and spending time together either in this new setting, or elsewhere. It is important that friends and family are still supported in their caring role, even if it may look a little different. As everyone adjusts to this “new normal”, there are lots of conversations and pieces of information which can be helpful so that everyone understands what is happening and can share their own views. 

Let’s talk about…Anticipatory Grief

Whilst some deaths can be sudden and unexpected, most follow a period of illness which could last months or even years. During this time everyone can experience a wealth of emotions including anticipatory grief as we realise that a loss is coming. 

This panel discussion explores anticipatory grief from various points of view including carers of those living with Dementia and parents who have a child with a life-limiting condition.  There was also an opportunity to ask questions to our panel of experts who have backgrounds in various parts of this journey.

Let’s talk about…Bereavement At Workplace

All of us will experience bereavements throughout our lives, so it is very likely that some of these events may happen whilst you are working. Whether it is a sudden loss, or illness which develop over a longer time, trying to juggle work and personal life can be a challenge.

It can also be difficult for colleagues who don’t know what to say or do when someone is dealing with these issues, or returning after the death of someone close.

During this session we explored some of the things we can do to support each other in the workplace including things we can say, places we can signpost to and some of the policies organisations have to support their staff during these incredibly difficult times.

Let’s talk about…Bereavement Through Suicide

Stories From 88 Days on a Tandem Around the British Coastline

In January 2022, Xani lost his sister, Alice, to suicide. Since then he and his family have been navigating their own grief journey, supported by a number of different charities including SOBS (Survivors of Bereavement by Suicide).

In the summer of 2023, Xani decided to embark on a mammoth cycling expedition as a tribute to Alice and a way to reach out to others who have been affected by suicide, whilst also raising money for some great organisations. Over 88 days he covered over 3500 miles on a tandem around the British coastline, each day joined by a new person affected by suicide. Together as they pedalled, they shared the story of their experience and the wisdom they had gained. Not only this, he has also managed to raise over £36,000 for both SOBS and PAPYRUS.

From his time on the tandem, Xani has some incredible memories but has also gained a wealth of knowledge about the impact of grief and the different ways people begin to rebuild their lives after tragedy. During this session Xani shared his own story and reflections – from the importance of conversations to meaningful ways to honour those who have died.

Let’s talk about…Deathcare in the Queer Community

Whether it is planning a funeral, or ensuring that people know your wishes and preferences when it comes to end of life care, having people and tools to help your feel empowered is vital. For members of the Queer community there can be added anxiety about some of these aspects such as what happens with legal paperwork, and how to ensure that the people you want to be involved in care and planning can be. 

This panel discussion discussed some of these questions and provided a space to discuss important topics including how we can create inclusive services which embrace and celebrate people’s identities.

Let’s talk about…Donating Your Body to Medical Science

What do you want to happen to your body after you die? For most of us, this question makes us think about funeral, burials, cremations. But what about donating your body to help the next generation of students and researchers understand the inner workings of the human body?

During this session we heard from colleagues at the University of Glasgow to learn all about the process that takes place when someone decides to go down this road.

This is in partnership with the University of Glasgow.

Let’s talk about… Grief

Grief is natural and something all of us will likely experience at some point. During this session we looked at some of the different models that people have used to describe the grief process and also bust some myths people might have about what is “normal”. 

This session is in partnership with the Beatson Cancer Charity.

Let’s talk about… Hospices

Have you ever visited a hospice? Would it be somewhere you’d be afraid to go?

For many people the word “hospice” is associated with end of life care and death, however the truth is a little different. In this session we heard about all the amazing things hospices do to support people and those who matter to them, recognising that hospices are places of hope and warmth.

Let’s talk about…Making a Power of Attorney / Making a Will

The legal parts of future planning can often be confusing, with lots of people not quite sure where to start. This session explored how to get started with Power or Attorney and making a Will, and why both of these things are so important.

We have split the recording into two parts.

Let’s talk about…Palliative Care

When you think about palliative care, what is the first thing that comes to mind? “Terminal illness”? “End of life”? “Comfort Care”? Whilst all these things are true, palliative care is so much more than this.

During this panel discussion, people could ask us anything – from “how did you get into this field?” to “what does a “good death” look like?” – the floor was yours!

Let’s talk about…Paying For A Funeral

With the average cost of a funeral in Scotland being over £4000*, the financial burden of death and dying can be overwhelming. Caledonia Funeral Aid aim to support people navigating this difficult time by offering advice, as well as practical and emotional support. 

During this session we discussed some of the help that is available such as the Funeral Support Payment as well as thinking about creative ways we can honour and celebrate those who have died. There was also an opportunity to ask questions to our expert.

*Source: SunLife Cost of Dying Report 2024

Let’s talk about…Pet Bereavement

For many people pets are family and so it is only natural to grieve their loss. Wendy Andrew founded the Scottish Pet Bereavement Counselling Service to help others recover from the death of animal companions. 

During this session we talked about everything from the wealth of emotion that accompanies a decision to euthanise a pet, to speaking to children about the death of a pet. We discussed some of the common feelings that people may experience and highlight different places where support is available. There was also an opportunity to ask questions.

This session was delivered in partnership with the Scottish Pet Bereavement Counselling Service.

Let’s talk about… Pregnancy and Baby Loss

Everyday people are left with the grief and trauma that often accompanies the loss of a pregnancy or baby shortly after birth. Whilst everyone’s situations are unique, as a society we can do much more to support one another in these difficult times, and that often begin with having a conversation.

During this session we discussed some of the common feelings that people may experience and highlight different places where support is available. There was also an opportunity to ask questions to our panel of experts who have backgrounds in various parts of this bereavement journey.

This session is delivered in partnership with Sands and Antenatal Results and Choices (ARC).

Let’s talk about… Spiritual Care Considerations at the End of Life

We were delighted to be presenting at NHSGGC Grand Rounds on the topic of spiritual care considerations at the end of life. We are lucky to live in a multi-cultural country, with people coming from all walks of life and bringing their own beliefs and views with them. However sometimes it can be difficult to remember all the different things that we can do to support someone, especially as they approach death.

During this session, colleagues from the spiritual care team explored some of the common, yet simple things we can do as staff to support patients as well as their friends and family, and also highlight some of the resources available to support staff deliver this person-centred care. 

You can watch this on the Grand Rounds Stream Channel. Please note there may be restricted access to this video.

Let’s talk about… What Happens When Someone Is Dying

Dying is a normal process, but these days the process is often surrounded in mystery. During this sessions we learned more about what actually happens as someone approaches the end of their life and had an opportunity to talk to some experts.

Planning for The Future

When it comes to planning for the future, do you even know where to start? During this informal information session we gave you some ideas of things to think about and tools to help you plan, as well as telling you how this information can be shared with others so that everyone is in the know.

Plan More, Stress Less

When you or someone you care about becomes ill, life can become very stressful. That is why we think it is so important for people to talk to each other and make plans before this happens.

As part of our Plan More, Stress Less Toolkit, is for anyone interested in getting started with planning ahead. In this session we talk about what paperwork we can complete before a crisis arises, what actually happens when someone goes into hospital and how we can all work together to plan for a safe and timely discharge.

Seasons of Change

An opportunity for staff to reflect on loss, grief and bereavement

Loss, grief, and bereavement are universal emotions.  Whilst death and dying is a natural part of life, throughout the Covid-19 Pandemic many more people have been touched by experiences which may have triggered feelings associated with loss and change. 

To give staff an opportunity to reflect on both our collective and individual experiences, a new informal online event was created.  The intention was to create a space for staff to reflect and recharge.  There was no active participation necessary, rather staff are encouraged to listen and reflect on the various contemplative pieces (sessions will also have subtitles).   

Staff from across all parts of health and social care were encouraged to attend, including our colleagues in Care Homes, Primary Care and Third Sector.  

You can read our Summary Report for the summer session.

Summer Session:

Autumn Session:

Event Resources

Below you can find copies of our past programme of events. You can also find copies of past resource lists which have further details of organisations and services who can support individuals and communities who are dealing with grief, loss or looking after others.

To keep up to date with future events make sure you are signed up to our mailing list..

Past Programmes and Resources
Carers Week

Carers Week occurs at the start of June each year, aiming to raise awareness of the challenges experienced by unpaid carers and host events that may be of interest and benefit to carers.

Carers Week 2022 Summary Report

Carers Week 2022 – Resource List

Carers Week 2023 Programme

Carers Week 2024 Programme

Carers Week 2024 – Resource List

Carers Rights Day

Carers Rights Day occurs at the end of November each year, aiming to increase awareness of the rights of unpaid carers.

Carers Rights Day 2022 – Event Flyers

Demystifying Death Week
National Power of Attorney Day

National Power of Attorney Day usually occurs in November. On or around this time we aim to host one of our “Power of Attorney Overview” session. Visit our training hubs for dates of future sessions.

Seasons of Change
To Absent Friends

To Absent Friends is a week-long celebration from 1st-7th November each year.

To Absent Friends 2022 Programme

To Absent Friends 2023 – Resource List

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Help Him Make the Right Call!

When it comes to their health, men don’t like reaching out. If you think he’s ill or hurt, make sure you all know where to go. It would ease the pressure on A&E too.

Accessing the right care is as easy as A,B,C:

  • Ask yourself: Do I need to go out? For information on treating minor illnesses and injuries from home, go to NHS inform.
  • Be aware: There is help for many conditions on your doorstep. Your local GP, pharmacy or optician offer a range of services.
  • Call 111. If it’s urgent, or you’re unsure, call NHS 24 on 111. They’ll get you the care you need.

What is a Hate Crime?

Hate crimes are crimes that are motivated by prejudice of some kind. These are crimes where the victim is targeted because they are a member of a particular social group or have a particular characteristic, which the perpetrator has negative views or beliefs about.  The legal definition is:

“Any crime which is understood by the victim or any other person as being motivated (wholly or partly) by malice or ill will towards a social group.”

With the introduction of the Hate Crime and Public Order Act (2021) in April 2024, the law recognises crimes motivated by prejudice based on someone’s:

  • Age
  • Disability, including physical disability, learning disability and mental health difficulty
  • Race (including nationality, ethnicity and skin colour)
  • Religion
  • Sexual Orientation
  • Transgender Identity
  • Variations in Sex Characteristics

These groups suffer disproportionately as victims of harassment and crime and much of this is motivated by prejudice. In addition to the effect on the individuals experiencing the hostility, these incidents create mistrust and suspicion between communities. This makes hate crime an issue for every service and every community.

Everyone has a role to play in stopping hate crime. If an incident is perceived by the victim – or any other person – as being motivated by prejudice or hate then it should be reported as a hate crime.

Watch the following video for more information.

Reporting Hate Crime – everyone’s business

Help & Support for Victims

Many hate crimes go unreported for a number of reasons.

  • For many people, exposure to abuse is a life-long experience and not perceived as crime.
  • Some people may know the perpetrators and be frightened of the consequences of reporting. They may even be suffering at the hands of people claiming to be their friends.
  • Some people may have a fear or mistrust of the police.  Others may have previously reporting a hate crime but feel it wasn’t taken seriously.

If you are in a position to talk to people who may be at risk of hate crime then ask the question. Many people will want to be asked but are never given the opportunity to disclose. 

If someone discloses a hate crime to you there are steps you can take to support that person to make a formal report even if they don’t want to be identified.

If you witness a hate crime you can contact the police and report it. This can also be done anonymously

How to Report a Hate Crime

If it’s not an emergency (if there is no immediate risk to the wellbeing of the individual) you can call 101 and make a verbal report to the police. 

You can also report a Hate Crime online by going to https://www.scotland.police.uk/secureforms/hate-crime/ 

The form can be used by anyone who

  • is the victim of hate crime
  • has witnessed a hate crime, or
  • is reporting the crime on behalf of someone else.

Hate Crimes can be reported anonymously. If you are working with a patient or client who does not want to give name but wants you to support them to report it you can assure them of their anonymity.

This may mean Police are restricted in the action they can take, but just reporting a perceived offense will allow Police to target resources to a particular area so you may see things like an increased police presence.

999 should be called in any emergency.

Staff Datix Reporting

All Hate Incidents should be recorded on DATIX.

A Hate Incident field should be selected and completed under the category ‘violence and aggression’. Incidents are regularly reviewed by NHSGGC’s Violence and Aggression Team and any developing trends or ‘hotspots’ can be identified and appropriate interventions made. Local managers with reviewing and approval responsibilities will interrogate the Datix reports and ensure appropriate outcomes are achieved.

FAQs about Hate Crime
What is a Hate Crime?

Hate crimes are crimes that are motivated by prejudice of some kind. These are crimes where the victim is targeted because they are a member of a particular social group or have a particular characteristic, which the perpetrator has negative views or beliefs about.

In Scotland the law recognises crimes motivated by prejudice based on

  • Age
  • Race (including nationality, ethnicity and skin colour)
  • Religion
  • Sexual Orientation
  • Disability, including physical disability, learning disability and mental health difficulty
  • Transgender Identity
  • Variations in Sex Characteristics
Do I have to give my name to make a report?

No you don’t.  Hate Crimes can be reported anonymously.  This may mean Police are restricted in the action they can take, but just reporting a perceived offense will allow Police to target resources to a particular area so you may see things like an increased police presence. If you are working with a patient or client who does not want to give name but wants you to support them to report it you can assure them of their anonymity.

Can I report a Hate Crime?

Yes you can.  An online hate crime report is available at: https://www.scotland.police.uk/secureforms/hate-crime/

The form can be used by anyone how is the victim of hate crime, has witnessed a hate crime or is reporting the crime on behalf of someone else.

Will the police take me seriously?

Yes they will.  Hate crimes are serious incidents and Police will respond appropriately.

Do I have to report at a police station?

No you don’t.  You can report it online at: https://www.scotland.police.uk/secureforms/hate-crime/ or use any one of the many 3rd Party Reporting Centres in the Glasgow area.  You can find your nearest 3rd Party reporting centre here: http://www.hatecrimescotland.org/report-it/centres/

The incident happened weeks ago…can I still report it?

Yes you can.  If an incident is happening there and then, you need to call 999 and report it immediately to the police, but if it happened in the past you can still call 101 – the police non-emergency number and report it or go online and complete the hate crime reporting form.

What if I’m not sure if it is a Hate Crime?

It is not your responsibility to prove that a hate crime has occurred. It is the job of the police to gather evidence from a range of sources during their investigation of an incident. This includes CCTV footage, witness statements and forensic evidence.

The Lord Advocate has told the police that an incident must be investigated as a hate crime if it is perceived, by the victim or any other person, to be aggravated by prejudice.

This means that your perceptions are important. When you report a hate crime, tell the police that you believe it was motivated by prejudice and why you think that is the case. This could be about the language used at the time, things you have heard the suspects say in the past or that certain groups are being singled out in your street / building, etc.

Why do we need Hate Crime laws?

The Scottish Government Working Group on Hate Crime gives 3 reasons for having hate crime legislation.

  1. Research consistently shows that some social groups are proportionately more often victims of harassment and crime and that much of this is motivated by prejudice against those groups
  2. Hate crimes can cause more psychological damage to a victim than crimes that are not motivated by hatred, because the victim’s core identity is being attacked. This personalises the crime and can cause the victim a greater amount of distress.
  1. Hate crime is socially divisive. Such crimes need to be particularly condemned in order to avoid a situation in which the relevant group feels victimised as a group, with members in constant fear of attack. Prejudice against groups can lead to a number of consequences, ranging from fear of crime and inability to participate in normal social activities to paranoia and vigilantism
Staff Resources & Training

We Stand Against Hate – A3 posters and A5 leaflets encouraging hate crime reporting. Contain QR code link to the Hate Crime web page. For copies contact equality@ggc.scot.nhs.uk

Responding to Hate Incidents – An Employee Guide   A guide for NHSGGC employees on the organisational position in relation to hate crime, what to do if you are a victim of or witness to a hate incident or if a hate incident is disclosed to you in the course of your work.

Hate Crime Reporting – E learning module The module covers topics such as types of hate crime, why hate crimes go unreported, why hate crime laws are needed and support for victims. Go to the Learn Pro home page and search for GGC 056 Hate Crime.

Hate Crime Awareness Session on MS Teams This short session gives participants an understanding of what hate crime is and how to report if witnessed in the workplace. It is an important safeguarding learning opportunity for all members of staff working in frontline roles. To view dates and to register, please visit our Staff Training page.

Active Bystander Training on MS Teams Promoted as part of our Stand Against Racism campaign, this training session provides skills to challenge unacceptable behaviours, including those which may have become normalised over time. Our anti-racism campaign is based on the words of our own staff from their experiences at work. To find out more or register for training, visit our web page.

Lord Advocate’s Guidelines: Offences aggravated or motivated by prejudice – LAG: Offences aggravated or motivated by prejudice | COPFS

Personal Safety As well as complying with our health and safety policies and processes, there are a number of things that staff can do themselves to keep safe. Tips include:

  • Raising the alarm – if you are in imminent or immediate danger or a crime is in progress, call Police Scotland on 999. If a crime has already happened, report this to Police Scotland by calling 101. You can also report crime online on the Police Scotland Website. Most smartphones also have an inbuilt Emergency SOS feature – consider setting this up on your personal mobile.
  • Be alert and aware of the people around you – avoid ‘autopilot’ and pay attention to your surroundings.  If wearing headphones, make sure you are still able to hear outside noise. Keep your head up and out of your phone when you’re walking. Walk with purpose and confidence. If you receive verbal racial abuse outside of work, do not engage with the aggressor – continue progressing to your intended destination or to another place of safety. Take a description of the aggressor and note your location, date and time – this information is important when reporting to Police Scotland. If you receive physical abuse, attempt to maintain your own safety – you may have to use reasonable force to aid your escape.
  • If you receive verbal or physical abuse in the workplace: verbal and physical aggression from patients and visitors should be managed using The Standards of Behaviour Protocol – as well as reported to Police Scotland and reported on DATIX. Violence Reduction Training is available across GGC to support staff at risk of violence and aggression.

Further reading and guidance:

Risk Assessment Where a member of staff or groups of staff report risk and request support – for example, if there is a heightened risk of racist or Islamophobia incidents – it will often be appropriate for their manager to conduct a risk assessment. These risk assessments can be useful to identify actions to that will improve the safety of staff, patients and service users and provide them with additional reassurance that we are prioritising their safety.

Some key tips

  • The Health and Safety Executive advise on 5 Steps to Risk Assessment. The link Managing risks and risk assessment at work – Overview -HSE will support and guide staff on how to manage a risk, which will include verbal and physical racist attacks.
  • The Generic Risk Assessment Template should be used to record the hazard, risks, controls and risk ratings relating to racist abuse.
  • Reviewing the risk assessment is also crucial to ensure the controls remain appropriate to reducing the risk as low as reasonably practicable.
  • There is risk assessment training available in the Training and Education link.
  • Safety Health and Wellbeing Practitioners can support managers with this. You can find their contact details in this document: local Health and Safety Practitioner

Please note, it is important not to confuse a hazard and a risk as these are completely different. For example:

  • A Hazard is – verbal racist comments from an abuser.
  • Risk is – the abused is subject to mental health issues and fear of physical attack. 
Reporting Hate Crime – what colleagues are saying
Kate Ocker, Chair of the Staff Disability Forum
Kate Ocker - Chair of the Staff Disability Forum

We have to challenge prejudice and its consequences when we see them. Hate crime is not within our responsibility to dismiss. We must listen to victims. Too often I hear that experiences are minimised, and I will not accept that. It is not “part of the job” to be abused, or stand by when others are victimised. We are a diverse and amazing organisation, with such potential to arise and use that diversity for good.

We must challenge hate and overcome our own discomfort about “making a fuss”. Standing up for the vulnerable and the marginalised is not making a fuss, it is the foundation of a better place for us all.

Andrew Wyllie, Chair of LGBTQ+ Staff Froum

Hate crime has no place within our NHS. Our LGBTQ+ staff forum is committed to fostering an inclusive environment where all staff feel safe, valued, and respected. Any form of discrimination or prejudice is not acceptable and we are pleased to support the organisation taking a zero tolerance approach to hate crime. Let’s work together to create a healthcare system that truly reflects the diversity of our communities and where everyone can thrive.

Sajid Farid, Chair of the BME Staff Network

Hate crimes are a blot on the beauty of diversity that should be cherished. We must stand together against the forces of intolerance and bigotry, for only by showing kindness and empathy can we weaken the roots of hate. Together, we can create a future where every race is welcomed, every culture is honoured, and every heart is filled with love.

Ann Cameron-Burns, Employee Director
Portrait image of Ann Cameron-Burns, Employee Director

Nobody comes to work to face abuse because of who they are, what religion they follow, who they choose to love. I’m proud that we all stand together to stop hate. That’s the only way to eliminate it – give it no place to hide and grow.

Anne MacPherson, Director of Human Resources and Organisational Development
Portrait Image of Anne MacPherson, Director of HR

We all need to stand up to Hate Crime when we see or hear it. If left unchallenged it can take hold and undermine the great community we’re all part of. Our NHSGGC family is 40,000 strong. We can use that strength to make sure hate has no place in our workplace.

Alastair Low, Hate Crime Lead, Equality & Human Rights Team
Portrait of Alastair Low

It’s really important that people understand what a hate crime is so that when they see or hear it they can call it out and challenge it. We have the systems in place in NHSGGC to deal quickly with the perpetrators of hate crime so we can all step up and make a difference.

Jane Grant, Chief Executive
Portrait image of Jane Grant, Chief Executive

Many hate crimes go unreported due to fear, mistrust or not recognising that a crime has been committed. If we witness or experience an incident that we believe is motivated by prejudice then it is vital that we report it as a hate crime. This will ultimately help create a safer workplace and build stronger communities for us all.

Information on all the vaccinations available, including general child and adult ones, COVID, flu and travel.

This website aims to be a one stop shop for information relating to Care Homes. The Care Home Collaborative Web Team manage the website and it’s development. You can share your free learning opportunities and resources on our website.

Please see NHSGGC Website Guides to help make your web content easier to read and present it in a more accessible and consistent way.

If you’d like information published or amended on our website please complete the appropriate form below.

We have collated a variety of useful resources that provide guidance and support for you and your baby.

Feeding Your Baby

Breastfeeding support in Greater Glasgow and Clyde.

National Breastfeeding Helpline

For independent, confidential and non-judgemental support available 24 hours a day, and with 1 to 1 support anytime.

Tel: 0300 100 0212

www.nationalbreastfeedinghelpline.org.uk

Breastfeeding Friendly - National Breastfeeding Helpline logo
National Childbirth Trust (NCT)
Breastfeeding Network

Online support, factsheets and a fountain of knowledge on drugs in breastmilk.

BfN Greater Glasgow and Clyde | Instagram, Facebook | Linktree

Breastfeeding Friendly - Breastfeeding Network logo
Home-Start Glasgow South

Home-Start Glasgow South is a family support charity offering support that helps to give young children the best possible start in life.

Drop in Groups at Pollok library on Fridays – support from a BFN Volunteer will also be available at Home-Start Warm Place Pollokshaws on Fridays, and at the Warm place Castlemilk on Monday afternoon. For more info, go to

What’s On at Warm Place Castlemilk – Homestart Glasgow South

Support is also available to Muslim families  online on the 4th Thursday of every month.

homestartglasgowsouth.org.uk

Breastfeeding Friendly - Home Start Glasgow South logo

UNICEF

The UNICEF UK Baby Friendly Initiative has information regarding Baby Friendly Initiative Accreditation and Resources.  As well as a safe guide to bottle feeding, responsive bottle feeding and infant formula Information please see links below:

[Links to follow]

Breastfeeding Friendly Venues
Glasgow Breastfeeding Buddies

Breastfeeding support in Greater Glasgow and Clyde

linktr.ee/glasgowbreastfeedingbuddies

Breastfeeding Friendly - Glasgow Breastfeeding Buddies logo

Breastfeeding and your business

All businesses and organisations in Scotland open to the general public and who allow children, are under legal obligation to allow breast and bottle feeding. Read more about the law and find out how to become a breastfeeding friendly business.

www.mygov.scot/breastfeeding-and-your-business

NHSGGC – Infant Feeding

These are pages on the NHSGGC website which we hope you will find useful.

Health and Wellbeing Information

Family

Child Smile

National toothbrushing programme available throughout Scotland, offered to all nursery aged children.

Every child is provided with a dental pack containing a toothbrush, a tube of toothpaste, and oral health messages on at least six occasions by five years of age.

Childsmile Toothbrushing – Childsmile (nhs.scot)

Breastfeeding Friendly - Childsmile logo

Happy Healthy Tots

Information on the Health Visiting Service, feeding your child, parental health and wellbeing, your child’s health and emotional wellbeing, Family Nurse Partnership and local information.

Happy Healthy Tots

HENRY

HENRY is a brilliant programme for parents, helping them to support a healthy, happy start for their children and lay the foundations for a brighter future.

Visit the website for further details regarding the programme, and watch out for groups and workshops in the South.

What’s on | HENRY

Glasgow Libraries

Glasgow libraries offer a wide range of health and wellbeing support. Visit the following website for the list of groups in your local library.

Our Health and Wellbeing Partners — Glasgow Life

Glasgow City HSCP Your Support Your Way

An online resource that provides information, advice and guidance about local services and groups to improve lifestyle, independence and health and wellbeing in the community.

Your Support Your Way Glasgow – Homepage (yoursupportglasgow.org)

Lifelink

Information on wellbeing and counselling services, based in Pollok Civic Realm and Melissa House Brand Place Ibrox.

Self referral is available.

Home | Lifelink  (3) Facebook

Mental Health Support

Perinatal and Infant Mental Health
PANDAS

PANDAS  offer support to families and their networks who may be suffering with perinatal mental illness, including prenatal (antenatal) and postnatal depression. They offer a variety of person centred support.

Glasgow PANDAS – PANDAS Foundation UK

Glasgow PANDAS Support Group – Facebook

Home-Start Glasgow South

Home-Start Glasgow South is a family support charity offering support that helps to give young children the best possible start in life, and to help improve lives of families and children.

homestartglasgowsouth.org.uk

Home-Start also offer support to Dads and have groups in South Glasgow. See their website for a full list of support available.

Dad’s Work – Homestart Glasgow South

Home-Start on Facebook

Breastfeeding Friendly - Home Start Glasgow South logo
Dads Rock

Provide support to Dads to increase parenting skills and increase their confidence . Please see the website and Facebook page for full list of services and groups.                                            

www.dadsrock.org.uk

Dads Rock on Facebook

Breastfeeding Friendly - Dads Rock logo

The Daisy Project

Providing an integrated domestic abuse advocacy and support service.

The Daisy Project

Glasgow Women’s Aid

Project supporting women, children and young people experiencing domestic abuse.

Glasgow Women’s Aid (glasgowwomensaid.org.uk)

Scottish Domestic Abuse Hotline

Hotline offering a pathway of services to support a range of mental health problems including anxiety, depression and the impact of trauma.

Tel: 0800 027 1234

Gilded Lily

Supports women and girls in Govan and surrounding areas of Glasgow to become more confident, creative, employable and enterprising by providing workshops, training programmes.

Gilded Lily (gilded-lily.org.uk)

Gilded Lily on Facebook   

Health In Mind

Offering a pathway of services to support you with a range of mental health problems including anxiety, depression and the impact of trauma.

Health in Mind | Support and services (health-in-mind.org.uk)

Breathing Space

A confidential phone line for anyone in Scotland over the age of 16, feeling low, anxious or depressed.

Breathing Space

Tel: 0800 83 85 87

NSPCC

Offers support for parents who may be suffering from mental health issues.

Mental health and parenting | NSPCC

Daisy Chain Early Years Project

Offers early intervention to improve health and wellbeing for under 12s and families based in Govanhill.

Daisy Chain Early Years Project | CrossReach

CrossReach Daisy Chain Early Years Project – Parents & Carers Group on Facebook

Family Support & Information – Glasgow City

Glasgow Life

Glasgow Life provides a range of services and activities for families. Please see the links below to services in the City.

Glasgow Life – Home

Glasgow Life – Health and Wellbeing

Home-Start – Govan, Pollokshaws, and Castlemilk

Family support to help overcome a range of issues such as  isolation, mental health difficulties, bereavement, family breakdown, addiction, physical ill-health, support to dads and more. Running weekly groups in South Glasgow.

Weekly Groups – Home-Start Glasgow South

Home-Start on Facebook

homestartglasgowsouth.org.uk

Breastfeeding Friendly - Home Start Glasgow South logo
Giggle ‘n’ Grow

Supporting early years, and children with literacy, music movement and play. Providing free activities such as Move dance grow, Family Fun Days and Bookbug . For all activities please see website for groups in your area.

www.gigglengrow.org

Breastfeeding Friendly - Giggle n Grow logo

Bookbug

Families can enjoy sharing stories, songs and rhymes with their little ones. Bookbug Sessions take place in libraries and community venues across Glasgow. Please see link for local venues and times for sessions.

Bookbug – Scottish Book Trust

Bookbug on Facebook

Breastfeeding Friendly - Bookbug logo
Early Years Scotland

Support for children from pre birth to 5 years . They have Early Years Practitioners who work directly with children and families to deliver Stay, Play and Learn sessions all over Glasgow.

See website for details of the sessions.

Stay Play and Learn Details | Early Years Scotland

Early Years Scotland on Facebook

In the South we have sessions at SWAMP as part of THRIVE Under 5.

  • Pollok on Friday mornings – for a place call Louise on 07375 044012
  • Govanhill on Fridays – call Joanne on 077854 55794
  • Gorbals on Monday afternoons – call Joanne on 077854 55794
Village Storytelling

Pollok based organisation who offer access to storytelling and creative opportunities for families.  Including Imagine Lab sessions at their base in Pollok, which is a sensory storytelling sessions aged for 0-5 years. See website for list of all sessions.

Home – The Village Storytelling Centre

The Village Storytelling on Facebook

Children 1st

Supports children and families to prevent families reaching crisis point, and to recover from trauma and harm. Please see website for full list of services.

 Scotland’s National Children’s Charity | Children 1st  

Children 1st on Facebook

Make Do & Grow

Govan based social enterprise supporting families in Glasgow through creativity and play. They also have a toy library on 901 Govan Road, G51 3DN.

Please see website for full list of services and groups

Make Do and Grow – Supporting families in Govan and beyond (makedogrow.co.uk)

Make Do & Grow on Facebook 

One Parent Families Scotland

A national charity supporting single parents and separating parents in Scotland. See website for further details.

End Young Parent Poverty: Top up the Scottish Child Payment (opfs.org.uk)

One Parent Families Scotland – Glasgow on Facebook

Helpline: 0808 801 0323

South West Arts and Music Project – SWAMP

SWAMP works with  children, young people, and older people in the Greater Pollok area. They offer a range of services and groups for the local community serving all ages. See website for a full list of their services and groups.

South West Arts & Music Project – Scottish Community Alliance

SWAMP on Facebook

Govan HELP

Support families with Children In the Govan area services include; Family Support, Play Therapy, Volunteering & Training Opportunities, as well as Adult Counselling and The Govan Pantry. See website link Facebook for full range of services.

We are Govan HELP – Supporting children, parents and families

Govan HELP on Facebook

Jeely Piece Club 

Working with families and children in Castlemilk and across Glasgow, they specialise in fun play and learning . Please see website and Facebook page for full list of services.

Jeely Piece Club — SEIN Glasgow

Jeely Piece Club on Facebook

Parent Club

Website offering advice and support on every aspect of parenting.

www.parentclub.scot

Tel: 0800 0308 003

Breastfeeding Friendly - Parent Club logo

Financial Information

If you are worried about money, then please speak to your Health Visitor or Family Nurse who’ll be happy to discuss any issues with you and can refer you to a relevant service.

Social Security Scotland

Social Security Scotland – Homepage

See website below for information on benefits including 5 Family Payments.

Social Security Scotland – Benefits

Social Security Scotland on Facebook

Glasgow HELPS

Directory listing activities and services across Glasgow.

Glasgow Helps | Home

Worried About Money

Leaflet offering advice and support to help make ends meet.

Glasgow City – Worrying about Money?

Glasgow Community Food Network
Pantry Guide

Pantries are shops which provide low cost food in community hub setting, and also offer wrap-around support services within the local area.

In the South West of Glasgow, we have pantries in Pollok, Nitshill, Crookston, Cardonald, Kennishead, Govan, Castlemilk and Gorbals. All are listed in the directory below. Days and opening times vary.

Glasgow Pantry and Larder Directory

Cost of Living Support

Below is a link to a comprehensive list of some recommended Government approved pathways that are available to you, for free, impartial and confidential money advice and support. Information on local support services for Glasgow City and other Scottish Local Authority areas can be found here.

Cost of Living Support – Glasgow City Council (gosshosted.com)

Newsletters

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2024 Newsletters

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2023 Newsletters
Latest News

Mar 2024

Feb 2024

Jan 2024

Dec 2023

Nov 2023

Oct 2023

Sept 2023

Aug 2023

Care Home Teams

Our Purpose and Approach

The Care Home Collaborative (CHC) works in partnership with all care homes across Greater Glasgow and Clyde. We learn from and work with care home teams and their communities to help residents live their lives according to what matters to them.

We invite care homes to contact us to share their experiences. We can offer specialist advice, tailored training and support to carry out projects. This allows us to share good practice, highlight care home stories and celebrate success.

Find out more information about the care home teams in your area below.

Central Hub – All care homes within Greater Glasgow and Clyde

Central Hub is a dedicated resource. The service is available to all who live, visit and work in Care Homes across Greater Glasgow and Clyde.

Quality Improvement

We support Care Home teams across greater Glasgow and Clyde to build capacity for Quality Improvement. We also co-develop/design QI Projects and deliver training for Scottish Improvement Foundation Skills programme (SIFs).

Advanced Practice

Our CHC Lecturer Practitioner (LP) supports the governance and education of Care Home Advanced Nurse Practitioners (ANPs) employed by Health and Social Care Partnerships (HSCPs) and independent Care Homes. We support ANPs Continuing Professional Development (CPD) through sessions in clinical practice, leadership, facilitation of learning, evidence research and development.

Caring about Physical Activity (CAPA)

We offer support to care homes to encourage movement in all aspects of a resident’s daily life. We facilitate a Meaningful Activity Network NHSGGC where care staff support each other, share ideas and share ‘good news stories’. We collaborate with care homes to develop quality improvement projects to promote physical activity for care home residents. We can help you access useful resources.

Dementia Nurse Specialist

In partnership with care homes across Greater Glasgow and Clyde, we will translate the national strategic vision for dementia care. This vision stems from Scotland’s National Dementia Strategies and the Promoting Excellence Framework. Formal evidence-based training on dementia care is offered, as well as delirium prevention and early intervention training sessions. Furthermore, a number of quality improvement projects are ongoing to enhance practice and transform the experience of care home life for people living with dementia.

We can offer Dementia Friendly Environment assessments which support care homes in making their environments as dementia friendly as possible on request via our contact form.

Poole Activity Level (PAL) training is also available on request via our contact form. Poole Activity Training (PAL) is a meaningful activity programme, developed for people living with cognitive impairment and dementia. Using the PAL holistic tool, we can establish what point the person is. This can help staff and residents identify activities which will be most suited to residents. The aim of this is to ensure that all residents can participate in activities, regardless where they are in their dementia journey

Food Fluid and Nutrition (FFN) Team

The team provides holistic support for the nutritional wellbeing of residents. We assist the rollout of the Malnutrition Universal Screening Tool (MUST) and GGC local pathway for management (MUST Step 5). Also on offer are training resources which cover IDDSI guidelines, dysphagia management, food fortification, diabetes, weight management, mealtime experiences and documentation training to support food and fluid charts. We support FFN QI projects.

Infection Prevention and Control (IPC)

Our IPC Team provide advice and support aligned to the sector specific Care Home IPC Manual and aimed at supporting the local application of IPC practice within the home. The team offer training resources based on the ten elements of standard infection control precautions and developed to compliment education already available to staff as well as signposting to national IPC training resources. The team are always interested to hear of IPC innovations and are keen to work in collaboration with care homes where IPC projects or small tests of change are being considered.This is a placeholder tab content. It is important to have the necessary information in the block, but at this stage, it is just a placeholder to help you visualise how the content is displayed. Feel free to edit this with your actual content.

Palliative Care Nurse Specialist

The CHC Palliative Care Nurse Specialist offers advice, support and education, on all aspects of palliative care, to care home teams across NHSGGC. Available to guide, support and collaborate with care home colleagues on palliative care related quality improvement projects, we are a care home community team resource that promote the delivery of high standards of holistic palliative care for the care home community.

Person Centre Care and Engagement Lead

We are centering quality conversations about “What Matters To You?” for residents and staff of care homes across Greater Glasgow and Clyde. We can help you share your ‘good news stories’ about meaningful activity and are keen to celebrate your success!This is a placeholder tab content. It is important to have the necessary information in the block, but at this stage, it is just a placeholder to help you visualise how the content is displayed. Feel free to edit this with your actual content.

Tissue Viability Nurse Specialist

We offer guidance and support for pressure ulcer prevention, wound care and skin tear education. Analysis of training requirements, help meeting recommendations post-inspections and guidance with the implementation of tissue viability quality improvement projects are also available.

Glasgow City Care Home Nursing Team – Care homes in Glasgow

Glasgow City Care Home Nursing Team is a dedicated resource for care homes within Glasgow City

The team includes, Team Lead, Practice Development Nurses (PDNs), Registered Nurses, Care Home Liaison Nurses (CHLNs) and Care Home Support Workers.

The team can be accessed by contacting your Care Home Liaison Nurse(CHLN) or Practice Development Nurse (PDN) aligned to your Care Home.

Alternatively, email us on ggc.chlnreferral@ggc.scot.nhs.uk

Hub 5 – Care homes in East Dunbartonshire, East Renfrewshire, Inverclyde, Renfrewshire and West Dunbartonshire.

HUB 5 is a dedicated nursing team which includes, Nurse Team Lead, Registered Nurses and Care Home Support Workers. The team works in partnership with care homes across East Dunbartonshire, East Renfrewshire, Inverclyde, Renfrewshire and West Dunbartonshire.

We support the specialists in our Central Hub to deliver sessions on:

  • Caring About Physical Activity (CAPA)
  • MUST and MUST Step 5 pathway and calculations
  • Palliative Care for Carer
  • Peer-to-peer support networks
  • Peer support for Quality Improvement projects
  • Scottish Ballet Duet

We encourage requests from care home teams, and engage with other services and partner organisations to design peer-to-peer support and learning opportunities for Nursing and Care Support Staff, across a range of issues including

  • Catheter Care
  • Confirmation of Death
  • Hydration
  • Record Keeping
  • Story Gathering and What Matters to You Conversations

How we’re modernising services to support patients and staff

To help improve patient experience across hospital sites within urgent and unscheduled care services, we are constantly developing and implementing new and innovative pathways which help us provide additional and faster routes for them to access urgent and unscheduled care as an alternative to A&E.

These new pathways and services improve patient flow through our hospitals, avoid unnecessary bottlenecks and ensure our capacity is being utilised in the most efficient way possible across all of the health service.

This webpage outlines some of the work underway to deliver this ambitious project, which is overseen by the Urgent and Unscheduled Care (UUC) Oversight Board.

Virtual Pathways

Technology is playing a key role in modernising our health services and the creation of virtual pathways is already having a significant impact on our urgent and unscheduled care patients. Virtual pathways enable us to provide urgent care outside of A&E, and in many instances, in the comfort of the patient’s home –freeing up valuable capacity within our acute sites and giving our patients a better experience.

At the core of virtual pathways lies the FNC which launched in December 2020. The FNC enables patients who would otherwise visit A&E, to receive a direct video or telephone consultation with an emergency care clinician. Externally the FNC is branded as virtual A&E. You can find out more information by visiting our FNC webpage or watching the video below.

Interface Care

Interface Care is new approach to enable primary and community care providers such as GPs to access immediate specialist care advice from acute colleagues to help assess patients who may otherwise be sent to A&E.

The programme is currently in development, with new respiratory pathways coming online alongside heart failure pathways. With more immediate clinical advice being made available, the hope is to ensure patients receive the right type of treatment for their needs, faster, and without having to be admitted to hospital.

Falls and Frailty

Our teams are working closely with HSCP / Scottish Ambulance Service and other partners to establish new methods of A&E avoidance for elderly and vulnerable patients who would otherwise have been sent to hospital.

By linking these specialist frailty teams as early as possible in the patient journey, often patients are able to be discharged from hospital faster, or avoid A&E altogether.

Home First Response

Home First Response launched in November 2022 and helps provide targeted interventions to older and vulnerable patients who would otherwise spend long periods of time in hospital. Being treated at home provides significant benefits – increasing recovery time, preserving mobility and reducing the chance of delirium.

As part of the rollout, specially trained HSCP staff have been recruited and embedded alongside acute frailty teams at Glasgow’s Queen Elizabeth University Hospital and Paisley’s Royal Alexandra Hospital to help limit admissions, improve early discharges and support anticipatory care planning. 

Outpatient Parenteral Antimicrobial Therapy (OPAT) service

OPAT is a specialist-led service which provides acute-level hospital care in an outpatient capacity to patients with complex infections is playing a critical role in freeing crucial bed space in hospitals across NHS Greater Glasgow and Clyde. 

Based at the QEUH in Glasgow, but with outreach to hospitals throughout NHSGGC, the specialist OPAT team is made up of nurses, pharmacists and infectious disease consultants and can see more than 100 new referrals each month. 

The service treats patients with infections who require IV antibiotics either on a short or long-term basis but who are otherwise suitable for outpatient treatment. This might include, for example, patients suffering cellulitis, which is a common skin infection or, a range of other difficult to treat infections, for example, complicating diabetes, chronic lung disease or surgery.

About one in three patients are referred direct by GPs and avoid hospital admission altogether while two thirds (usually with more complex infection and requiring initial hospital investigations and treatment) have their hospital stay significantly shortened. For patients that require an initial inpatient stay, the time spent in hospital is shortened by an average of three weeks per patient.   

Hospital at Home

Hospital at home aims to keep patients out of hospital by providing the same level of high-quality multi-disciplinary care they would receive as inpatients.

Eligible patients are identified either upon presenting at A&E thus avoiding admission, or to enable an early supported discharge, or they can be referred by their GP.  Patients need to be over the age of 65 to be suitable for the service.

An example of a hospital at home patient would be an elderly person who has fallen at home, has a severe infection, delirium, or who has seen an acute functional decline due to an existing health condition. Individual assessments take place for each patient before a decision is made.

Patients who are treated within Hospital at Home also have access to hospital-level diagnostics, such as endoscopy services, radiology, cardiology and a range of urgent hospital-level interventions such as IV therapy and oxygen.

Care is delivered by a team of Nurses (including Advanced Nurse Practitioners and Consultant Nurse), GPs, Pharmacists, Occupational Therapists and Consultant Geriatricians.

Your views can help shape the Care Home Collaborative.

Care Home Stories
What Matters to You (WMTY) 2023

WMTY day is an annual event which is recognised and celebrated internationally. On this day, more than any other, there is a focus on raising awareness of having conversations with care home residents and staff that help to build connections and improve outcomes for the person:

  • Ask What Matters
  • Listen to What Matters
  • Do What Matters

Read a selection of WMTY Activities and stories from staff, residents and families below.

Glasgow City HSCP Newsletter 2023

Care Home Collaborative – Snapshot of Activity 2023

Collaborative Conversations

On this page there are some examples of Collaborative Conversations that have taken place across Greater Glasgow and Clyde.

Balquhidder House

Mosswood Care Home

Marion’s Story

Larkfield View

Betty’s Story

How To Tell Your Story?


We believe that every staff member, resident and family member have a unique story to tell. These stories are powerful tools that guide us in developing person centred approaches that improve outcomes for people living, visiting and working in care homes.

To ensure we capture and share these meaningful experiences, we have established a dedicated section on our website. This platform serves as a safe space for residents, family members and staff to contribute their stories, insights and positive moments.

1. Enhancing Quality of Care: By actively listening to the voices of residents and their families, we gain invaluable insight into their preferences, needs, and concerns. This enables us to tailor care plans and services to meet their individual requirements effectively.

2. Building Trust and Connection: Openly engaging with residents and their families fosters trust, strengthens relationships, and promotes a sense of belonging. By valuing experiences, we create an environment where everyone feels heard and respected.

3. Continuous Improvement: Staff, resident and family feedback is a catalyst for improvement and by promoting participation, you can identify areas where you excel and areas that require enhancement, allowing you to continuously evolve and provide the highest level of care possible.

By sharing your story with us, you have the opportunity to inspire others, create connections, and help us shape a better care experience for everyone involved. Your story might highlight the impact of best practice, compassionate care, celebrate a personal achievement, or simply express gratitude for the way support was received.

1. Download and complete the template with brief details

2. Craft your story, ensuring to maintain confidentiality and respect privacy.

3. Submit your story by Email: ggc.chccontact@ggc.scot.nhs.uk , and let your voice be heard!

Remember, your story matters, and when shared, it has the power to touch the hearts of others and inspire positive change. Together, we can create an environment that truly reflects the needs and desires of our residents and their families.

Thank you for being an essential part of our care community. We look forward to hearing your story and continuing our journey towards exceptional care.

Newsletter
  • Sign up to our mailing list for regular updates

By signing up to this mailing list you agree to be contacted by the Care Home Collaborative.  We will not share your details with anyone else.

Join our networks

Networks being developed

Caring about Physical Activity (CAPA)

Help your care home to get involved with our Meaningful Activity Network where care homes across Greater Glasgow and Clyde support each other and share ideas, including information and resources which can enhance the provision of meaningful and purposeful activities for the residents.

If you would like to get involved please join our mailing list.

Join our workstreams

Further information to follow.