Your health

Inverclyde Fair Holiday Pharmacy Opening Hours – Monday 7th July

Pharmacies located within Health Centres in Inverclyde will be closed on Monday 7 July for the Fair Holiday Monday in line with other services provided from these locations. Below you can find a list of the pharmacies that will be open on Monday 7 July.

Find out what pharmacies will be opened on the Inverclyde Fair Holiday Monday using the below link.

Inverclyde Fair Holiday Pharmacy Opening Hours

We use the Right Care, Right Place model for all types of care. This ensures patients get access to the most appropriate care quickly and safely. It also helps protect our Accident and Emergency Departments (A&E) so they can look after patients with life-threatening conditions.

Choose the right option for your condition

Self care and
NHS Inform

When to visit your Pharmacist

When to contact
your GP

When to call NHS 24

When to contact an Optometrist (Eyes)

When to visit your dentist

Contact for issues with Mental Health

When to visit the Minor Injuries Unit

When to use the
Virtual A&E

When to visit A&E

When to call 999

Where to get help for addictions

Emergency Social
Work Service

COVID-19 What To
Do If symptomatic

Who to contact about sexual health

Information for Students

NHS Heroes

What Matters to You Day annual reports provide an overview of activities held throughout NHSGGC, including local activities, seminars, and social media engagement. Current and historic copies of What Matters to You Day annual reports can be accessed via the links below.

No downloads found!

Current Events

Monthly Death Cafes

Let’s break the taboo, and talk about Death! This event is an informal space to talk with others about something which affects us all…so boil the kettle, raid the biscuit tin and come and join the conversation!

Please note that this is a discussion group rather than a grief support or counselling session.

These events are open to staff and members of the public.

Events run by the Team

Currently these events happen on MS Teams so places are limited. However, if you are a curious about what a Death Café might be like, we’d encourage you to come along and say hello!

Please keep and eye on this page or our twitter feed for dates.

Death Cafes Around the Country (and world!)

Death Cafes are springing up all over the world and there are some that are local. Visit www.deathcafe.com to find your nearest cafe.

Some cafes we know of:

Glasgow Southside Death Cafe

This is an in-person cafe which usually runs the first Thursday of the month 7.30pm-9.00pm at Finns Place (Southside of Glasgow – Langside Church, 167 Ledard Road, Glasgow, G42 9QU). Free refreshments available. For more information and dates visit the Finn’s Place website. Email hello@curiousmortals.co.uk for more details.

Online Death Cafe

The online cafe runs the second Tuesday of the Month, 7.30 – 8.30pm, online via MS teams. You need to register (and make an account the first time) for this café so that you can be sent the joining link. Check out the Curious Mortals website for more details – Past and Future Events — Curious Mortals

The Mitchell Library Death Cafe

These cafes happen at the Mitchell Library in Glasgow on the last Thursday of the month, 5.30pm-7.30pm. For more details and to reserve a place please click this link – The Mitchell Library Death Cafe hosted by Creating Conversations CIC — Glasgow Life

Death Cafe at the Moon Rooms in Netwon Mearns

This is a new cafe which takes place on the last Monday of the month at 7.30pm. These are hosted at The Moon Rooms, 81 Broom Road East, Newton Mearns, Uk G77 5LL. There is no need to register, just show up.

Govanhill Death Cafe

This is cafe is taking a little break but hopes to run a few sessions in 2025. We will post details when we have them.

Cambuslang Death Cafe

This is cafe is taking a little break but hopes to run a few sessions in 2025. We will post details when we have them.

Focused Fundamentals (Bite Sized Learning)

These sessions are bite sized learning events for staff which focus on a specific topic to provide an overview. Sessions are less interactive, focusing instead on delivering information, however there is an opportunity to ask questions at the end of each session. They usually last between 30 minutes – 1 hour.

Current Topics Covered

Future Care Plan Clinical Portal Walk Through
Future Care Planning Introduction
Rockwood Clinical Frailty Score
Power of Attorney
Recoding Future Care Planning on EMIS
Recording Future Care Planning on CNIS

If there is a topic you would like us to consider then please email at ggc.HomeFirst@nhs.scot

You can find more information including dates and registration links on our training hub pages.

Plan More, Stress Less Sessions

As part of our Plan More Stress Less toolkit, we host interactive sessions which cover all you need to know about getting yourself, and those you support prepared for any unexpected event including hospital admissions.

This session last approximately 1 hour and includes opportunities for you to ask questions. The sessions are online.

Topics covered in the session include:

Helpful paperwork
What to bring to hospital
What conversations we may have whilst in hospital
Planning for a successful discharge from hospital
Post-discharge support

Please click the date box to register your place, you will be re-directed to our booking website.

no further dates planned

If you are an organisation who who like to organise a specific session for the people you support please email at ggc.HomeFirst@nhs.scot In some cases we may be able to offer this as an in-person session.

Alongside this session we have created two resources which anyone can use to help them plan for any future hospital admission. This could be a planned admission, for example if someone is going to hospital for an operation or to have some tests. However these resources can also be useful if someone needs to go to hospital in an emergency.

If you have any questions or feedback about these resources please email ggc.HomeFirst@nhs.scot

Preparing for Hospital Checklist

This checklist will help you think about all the different forms which you can complete just now that would be useful if you were ever in hospital. This includes things like a Future Care Plan and a Power of Attorney.

Click here to download the Preparing For Hospital Checklist

A Plan to Get You Home

This resources lets you and the people who support you, think about what might need to happen in order to get you home from hospital in a safe and timely manner. This includes thinking about who could collect you from hospital and where you might need to live if you need some extra support for a short time or on a more permanent basis.

Click here to download a copy of “A Plan To Get You Home”

Previous Events

Event Recordings

We have been thrilled to host many events over the years, highlighting some important topics. We have been able to record some of these sessions for people to view at a later date. Below you will find details of these events, alongside their recordings. If you have any feedback or wish further details then please get in touch at ggc.HomeFirst@nhs.scot

Events by Name

A Day in the Life of… an Anatomical Pathology Technologist

Do you know what an Anatomical Pathology Technologist does? We’ll give you a hint – they work in our hospital mortuaries!

Whilst it may not be the career everyone imagines when they are younger, it can be a hugely rewarding and privileged role to have. This session allowed us to hear from someone with first-hand experience about what it is really like to work in a mortuary.

DNACPR Policy Update (NHSGGC)

Conversations about cardiopulmonary resuscitation can be tricky. From the mis-information that circulates, to the strength of emotion it can produce, we need a workforce which understands the intricacy of the policy and how to broach the subject in a sensitive way.

NHSGGC recently updated their DNACPR policy to clarify who should have these conversations, when they should occur and how to document them. Come along and listen to the team which have been leading this piece of work to tell you about their intentions and also the implication of this update – a must watch for all our staff!

This session is in partnership with the Realistic Medicine Team.

You can watch this on the Grand Rounds Sharepoint site Please note there may be restricted access to this video.

Future (previously Anticipatory) Care Planning – An Introduction for Staff

Anticipatory Care Planning has benefits for everyone. It empowers people to tell us what really matters; it gives friends and family an opportunity to talk open and honestly; and it helps professionals to work with everyone to create the best care and treatment plans possible. During the session we looked at tools and resources we use across NHSGGC to help promote future planning, and how our systems work together to share information.

ACP is everyone’s business, so make sure you know your role in the conversation.

Future (previously Anticipatory) Care Planning and Treatment Escalation Plans

How can we help our on-call teams to do the right thing in the middle of the night – when faced with a deteriorating patient that they have never met? Sometimes intervening may be of no benefit or could cause distress but making that judgement can be very difficult. It is possible that there is a plan but accessing it may be a challenge.

In this session we discussed the plans that may be available, how to find them, how to improve them and how to initiate them and have the conversation.

How to Slow Down When Someone Dies

We partnered with Pushing Up The Daises and Caledonia Funeral Aid to a host session which aimed to shine a light on how people can attend to their own wellbeing following the death of a significant person, especially one they may have cared for. During the event we discussed

ideas for helping you to start your grieving process in a way that best serves you and the people around you,
the pros and cons of being actively involved yourself with arrangements for burial or cremation and also perhaps the person’s body,
practical information about the Funeral Support Payment which help people with certain benefits and tax credits to pay for a funeral,
the laws around death and funerals, and
why your choices are really important to help your grieving and for your long term well-being.

Involving and Supporting Unpaid Carers

This session looks at the legal duties of staff working in acute, community and/or primary care. In particular we discuss how staff can encourage carers to recognise their role, how to refer to support services and the legal duty staff have to involve carers in discharge planning. We also mention some of the systems which help us record information about any known carers and share this with other services.

Involving Unpaid Carers in Care Home Life

When someone moves into a residential or nursing home, it is important that friends and family are still able to be fully involved in their lives. This may include visiting and spending time together either in this new setting, or elsewhere. It is important that friends and family are still supported in their caring role, even if it may look a little different. As everyone adjusts to this “new normal”, there are lots of conversations and pieces of information which can be helpful so that everyone understands what is happening and can share their own views.

Let’s talk about…Anticipatory Grief

Whilst some deaths can be sudden and unexpected, most follow a period of illness which could last months or even years. During this time everyone can experience a wealth of emotions including anticipatory grief as we realise that a loss is coming.

This panel discussion explores anticipatory grief from various points of view including carers of those living with Dementia and parents who have a child with a life-limiting condition. There was also an opportunity to ask questions to our panel of experts who have backgrounds in various parts of this journey.

Let’s talk about…Bereavement At Workplace

All of us will experience bereavements throughout our lives, so it is very likely that some of these events may happen whilst you are working. Whether it is a sudden loss, or illness which develop over a longer time, trying to juggle work and personal life can be a challenge.

It can also be difficult for colleagues who don’t know what to say or do when someone is dealing with these issues, or returning after the death of someone close.

During this session we explored some of the things we can do to support each other in the workplace including things we can say, places we can signpost to and some of the policies organisations have to support their staff during these incredibly difficult times.

Let’s talk about…Bereavement Through Suicide

Stories From 88 Days on a Tandem Around the British Coastline

In January 2022, Xani lost his sister, Alice, to suicide. Since then he and his family have been navigating their own grief journey, supported by a number of different charities including SOBS (Survivors of Bereavement by Suicide).

In the summer of 2023, Xani decided to embark on a mammoth cycling expedition as a tribute to Alice and a way to reach out to others who have been affected by suicide, whilst also raising money for some great organisations. Over 88 days he covered over 3500 miles on a tandem around the British coastline, each day joined by a new person affected by suicide. Together as they pedalled, they shared the story of their experience and the wisdom they had gained. Not only this, he has also managed to raise over £36,000 for both SOBS and PAPYRUS.

From his time on the tandem, Xani has some incredible memories but has also gained a wealth of knowledge about the impact of grief and the different ways people begin to rebuild their lives after tragedy. During this session Xani shared his own story and reflections – from the importance of conversations to meaningful ways to honour those who have died.

Let’s talk about…Deathcare in the Queer Community

Whether it is planning a funeral, or ensuring that people know your wishes and preferences when it comes to end of life care, having people and tools to help your feel empowered is vital. For members of the Queer community there can be added anxiety about some of these aspects such as what happens with legal paperwork, and how to ensure that the people you want to be involved in care and planning can be.

This panel discussion discussed some of these questions and provided a space to discuss important topics including how we can create inclusive services which embrace and celebrate people’s identities.

Let’s talk about…Donating Your Body to Medical Science

What do you want to happen to your body after you die? For most of us, this question makes us think about funeral, burials, cremations. But what about donating your body to help the next generation of students and researchers understand the inner workings of the human body?

During this session we heard from colleagues at the University of Glasgow to learn all about the process that takes place when someone decides to go down this road.

This is in partnership with the University of Glasgow.

Let’s talk about… Grief

Grief is natural and something all of us will likely experience at some point. During this session we looked at some of the different models that people have used to describe the grief process and also bust some myths people might have about what is “normal”.

This session is in partnership with the Beatson Cancer Charity.

Let’s talk about… Hospices

Have you ever visited a hospice? Would it be somewhere you’d be afraid to go?

For many people the word “hospice” is associated with end of life care and death, however the truth is a little different. In this session we heard about all the amazing things hospices do to support people and those who matter to them, recognising that hospices are places of hope and warmth.

Let’s talk about…Making a Power of Attorney / Making a Will

The legal parts of future planning can often be confusing, with lots of people not quite sure where to start. This session explored how to get started with Power or Attorney and making a Will, and why both of these things are so important.

We have split the recording into two parts.

Let’s talk about…Organ Donation

Did you know that there are around 500 people each year waiting on a transplant, but only about 1% of people die in the rare circumstances where organ and tissue donation may be able to go ahead? This means that every opportunity for donation is very precious!

Hear from the experts working in NHSGGC who are coordinating this life-saving treatment. We bust myths surrounding the process, and hear just what difference an organ transplant can make to someone and the people they love.

This session was in partnership with the NHSGGC Organ Donation Team.

Let’s talk about…Palliative Care

When you think about palliative care, what is the first thing that comes to mind? “Terminal illness”? “End of life”? “Comfort Care”? Whilst all these things are true, palliative care is so much more than this.

During this panel discussion, people could ask us anything – from “how did you get into this field?” to “what does a “good death” look like?” – the floor was yours!

Let’s talk about…Paying For A Funeral

With the average cost of a funeral in Scotland being over £4000*, the financial burden of death and dying can be overwhelming. Caledonia Funeral Aid aim to support people navigating this difficult time by offering advice, as well as practical and emotional support.

During this session we discussed some of the help that is available such as the Funeral Support Payment as well as thinking about creative ways we can honour and celebrate those who have died. There was also an opportunity to ask questions to our expert.

*Source: SunLife Cost of Dying Report 2024

Let’s talk about…Pet Bereavement

For many people pets are family and so it is only natural to grieve their loss. Wendy Andrew founded the Scottish Pet Bereavement Counselling Service to help others recover from the death of animal companions.

During this session we talked about everything from the wealth of emotion that accompanies a decision to euthanise a pet, to speaking to children about the death of a pet. We discussed some of the common feelings that people may experience and highlight different places where support is available. There was also an opportunity to ask questions.

This session was delivered in partnership with the Scottish Pet Bereavement Counselling Service.

Let’s talk about… Pregnancy and Baby Loss

Everyday people are left with the grief and trauma that often accompanies the loss of a pregnancy or baby shortly after birth. Whilst everyone’s situations are unique, as a society we can do much more to support one another in these difficult times, and that often begin with having a conversation.

During this session we discussed some of the common feelings that people may experience and highlight different places where support is available. There was also an opportunity to ask questions to our panel of experts who have backgrounds in various parts of this bereavement journey.

This session is delivered in partnership with Sands and Antenatal Results and Choices (ARC).

Let’s talk about… Spiritual Care Considerations at the End of Life

We were delighted to be presenting at NHSGGC Grand Rounds on the topic of spiritual care considerations at the end of life. We are lucky to live in a multi-cultural country, with people coming from all walks of life and bringing their own beliefs and views with them. However sometimes it can be difficult to remember all the different things that we can do to support someone, especially as they approach death.

During this session, colleagues from the spiritual care team explored some of the common, yet simple things we can do as staff to support patients as well as their friends and family, and also highlight some of the resources available to support staff deliver this person-centred care.

You can watch this on the Grand Rounds Stream Channel. Please note there may be restricted access to this video.

Let’s talk about… What Happens When Someone Is Dying

Dying is a normal process, but these days the process is often surrounded in mystery. During this sessions we learned more about what actually happens as someone approaches the end of their life and had an opportunity to talk to some experts.

Planning for The Future

When it comes to planning for the future, do you even know where to start? During this informal information session we gave you some ideas of things to think about and tools to help you plan, as well as telling you how this information can be shared with others so that everyone is in the know.

Plan More, Stress Less

When you or someone you care about becomes ill, life can become very stressful. That is why we think it is so important for people to talk to each other and make plans before this happens.

As part of our Plan More, Stress Less Toolkit, is for anyone interested in getting started with planning ahead. In this session we talk about what paperwork we can complete before a crisis arises, what actually happens when someone goes into hospital and how we can all work together to plan for a safe and timely discharge.

Seasons of Change

An opportunity for staff to reflect on loss, grief and bereavement

Loss, grief, and bereavement are universal emotions. Whilst death and dying is a natural part of life, throughout the Covid-19 Pandemic many more people have been touched by experiences which may have triggered feelings associated with loss and change.

To give staff an opportunity to reflect on both our collective and individual experiences, a new informal online event was created. The intention was to create a space for staff to reflect and recharge. There was no active participation necessary, rather staff are encouraged to listen and reflect on the various contemplative pieces (sessions will also have subtitles).

Staff from across all parts of health and social care were encouraged to attend, including our colleagues in Care Homes, Primary Care and Third Sector.

You can read our Summary Report for the summer session.

Summer Session:

Autumn Session:

Event Resources

Below you can find copies of our past programme of events. You can also find copies of past resource lists which have further details of organisations and services who can support individuals and communities who are dealing with grief, loss or looking after others.

To keep up to date with future events make sure you are signed up to our mailing list..

Past Programmes and Resources

Carers Week

Carers Week occurs at the start of June each year, aiming to raise awareness of the challenges experienced by unpaid carers and host events that may be of interest and benefit to carers.

Carers Week 2022 Summary Report

Carers Week 2022 – Resource List

Carers Week 2023 Programme

Carers Week 2024 Programme

Carers Week 2024 – Resource List

Carers Week 2025 Programme

Carers Rights Day

Carers Rights Day occurs at the end of November each year, aiming to increase awareness of the rights of unpaid carers.

Carers Rights Day 2022 – Event Flyers

Demystifying Death Week

Demystifying Death Week occurs at the beginning of May each year an aims to shine a light on death, dying and bereavement.

Summary Report for the Demystifying Death Week 2022

Demystifying Death Week 2022 – Resource List

Demystifying Death Week 2022 – Carers Resource List

Demystifying Death Week 2023 Programme

Demystifying Death Week 2024 Programme

Demystifying Death Week 2024 Resource List

Demystifing Death Week 2025 Resource List

National Power of Attorney Day

National Power of Attorney Day usually occurs in November. On or around this time we aim to host one of our “Power of Attorney Overview” session. Visit our training hubs for dates of future sessions.

Seasons of Change

Summary Report for The Sessions of Change Spring Session.

Season of Change Spring Session – Resource List

To Absent Friends

To Absent Friends is a week-long celebration from 1st-7th November each year.

To Absent Friends 2022 Programme

To Absent Friends 2023 – Resource List

What Matters To You Day

“What Matters to You?” Day is an international initiative celebrated on or around June 6 that aims to foster meaningful conversations between patients, caregivers, and healthcare providers.

You can find more information on the initiative and recording of past seminars on our What Matters To You webpages.

What Matters To You Day 2025 – Event Flyer

What Matters to You Day 2025 – The Evaluation

Speak up. Your voice has power, please use it.

We're listening. If something isn’t right, talk to us.

Speakup_slider_graphic_pink

Speakup_slider_graphic_blue

Help Him Make the Right Call!

When it comes to their health, men don’t like reaching out. If you think he’s ill or hurt, make sure you all know where to go. It would ease the pressure on A&E too.

Accessing the right care is as easy as A,B,C:

Ask yourself: Do I need to go out? For information on treating minor illnesses and injuries from home, go to NHS inform.
Be aware: There is help for many conditions on your doorstep. Your local GP, pharmacy or optician offer a range of services.
Call 111. If it’s urgent, or you’re unsure, call NHS 24 on 111. They’ll get you the care you need.

What is a Hate Crime?

Hate crimes are crimes that are motivated by prejudice of some kind. These are crimes where the victim is targeted because they are a member of a particular social group or have a particular characteristic, which the perpetrator has negative views or beliefs about. The legal definition is:

“Any crime which is understood by the victim or any other person as being motivated (wholly or partly) by malice or ill will towards a social group.”

With the introduction of the Hate Crime and Public Order Act (2021) in April 2024, the law recognises crimes motivated by prejudice based on someone’s:

Disability, including physical disability, learning disability and mental health difficulty

Race (including nationality, ethnicity and skin colour)

Religion

Sexual Orientation

Transgender Identity

Variations in Sex Characteristics

These groups suffer disproportionately as victims of harassment and crime and much of this is motivated by prejudice. In addition to the effect on the individuals experiencing the hostility, these incidents create mistrust and suspicion between communities. This makes hate crime an issue for every service and every community.

Everyone has a role to play in stopping hate crime. If an incident is perceived by the victim – or any other person – as being motivated by prejudice or hate then it should be reported as a hate crime.

Watch the following video for more information.

Reporting Hate Crime – everyone’s business

Help & Support for Victims

Many hate crimes go unreported for a number of reasons.

For many people, exposure to abuse is a life-long experience and not perceived as crime.
Some people may know the perpetrators and be frightened of the consequences of reporting. They may even be suffering at the hands of people claiming to be their friends.
Some people may have a fear or mistrust of the police. Others may have previously reporting a hate crime but feel it wasn’t taken seriously.

If you are in a position to talk to people who may be at risk of hate crime then ask the question. Many people will want to be asked but are never given the opportunity to disclose.

If someone discloses a hate crime to you there are steps you can take to support that person to make a formal report even if they don’t want to be identified.

If you witness a hate crime you can contact the police and report it. This can also be done anonymously

How to Report a Hate Crime

If it’s not an emergency (if there is no immediate risk to the wellbeing of the individual) you can call 101 and make a verbal report to the police.

You can also report a Hate Crime online by going to https://www.scotland.police.uk/secureforms/hate-crime/

The form can be used by anyone who

is the victim of hate crime
has witnessed a hate crime, or
is reporting the crime on behalf of someone else.

Hate Crimes can be reported anonymously. If you are working with a patient or client who does not want to give name but wants you to support them to report it you can assure them of their anonymity.

This may mean Police are restricted in the action they can take, but just reporting a perceived offense will allow Police to target resources to a particular area so you may see things like an increased police presence.

999 should be called in any emergency.

Staff Datix Reporting

All Hate Incidents should be recorded on DATIX.

A Hate Incident field should be selected and completed under the category ‘violence and aggression’. Incidents are regularly reviewed by NHSGGC’s Violence and Aggression Team and any developing trends or ‘hotspots’ can be identified and appropriate interventions made. Local managers with reviewing and approval responsibilities will interrogate the Datix reports and ensure appropriate outcomes are achieved.

FAQs about Hate Crime

What is a Hate Crime?

In Scotland the law recognises crimes motivated by prejudice based on

Age
Race (including nationality, ethnicity and skin colour)
Religion
Sexual Orientation
Disability, including physical disability, learning disability and mental health difficulty
Transgender Identity
Variations in Sex Characteristics

Do I have to give my name to make a report?

No you don’t. Hate Crimes can be reported anonymously. This may mean Police are restricted in the action they can take, but just reporting a perceived offense will allow Police to target resources to a particular area so you may see things like an increased police presence. If you are working with a patient or client who does not want to give name but wants you to support them to report it you can assure them of their anonymity.

Can I report a Hate Crime?

Yes you can. An online hate crime report is available at: https://www.scotland.police.uk/secureforms/hate-crime/

The form can be used by anyone how is the victim of hate crime, has witnessed a hate crime or is reporting the crime on behalf of someone else.

Will the police take me seriously?

Yes they will. Hate crimes are serious incidents and Police will respond appropriately.

Do I have to report at a police station?

No you don’t. You can report it online at: https://www.scotland.police.uk/secureforms/hate-crime/ or use any one of the many 3rd Party Reporting Centres in the Glasgow area. You can find your nearest 3rd Party reporting centre here: http://www.hatecrimescotland.org/report-it/centres/

The incident happened weeks ago…can I still report it?

Yes you can. If an incident is happening there and then, you need to call 999 and report it immediately to the police, but if it happened in the past you can still call 101 – the police non-emergency number and report it or go online and complete the hate crime reporting form.

What if I’m not sure if it is a Hate Crime?

It is not your responsibility to prove that a hate crime has occurred. It is the job of the police to gather evidence from a range of sources during their investigation of an incident. This includes CCTV footage, witness statements and forensic evidence.

The Lord Advocate has told the police that an incident must be investigated as a hate crime if it is perceived, by the victim or any other person, to be aggravated by prejudice.

This means that your perceptions are important. When you report a hate crime, tell the police that you believe it was motivated by prejudice and why you think that is the case. This could be about the language used at the time, things you have heard the suspects say in the past or that certain groups are being singled out in your street / building, etc.

Why do we need Hate Crime laws?

The Scottish Government Working Group on Hate Crime gives 3 reasons for having hate crime legislation.

Research consistently shows that some social groups are proportionately more often victims of harassment and crime and that much of this is motivated by prejudice against those groups
Hate crimes can cause more psychological damage to a victim than crimes that are not motivated by hatred, because the victim’s core identity is being attacked. This personalises the crime and can cause the victim a greater amount of distress.

Hate crime is socially divisive. Such crimes need to be particularly condemned in order to avoid a situation in which the relevant group feels victimised as a group, with members in constant fear of attack. Prejudice against groups can lead to a number of consequences, ranging from fear of crime and inability to participate in normal social activities to paranoia and vigilantism

Staff Resources & Training

We Stand Against Hate – A3 posters and A5 leaflets encouraging hate crime reporting. Contain QR code link to the Hate Crime web page. For copies contact equality@ggc.scot.nhs.uk

Responding to Hate Incidents – An Employee Guide A guide for NHSGGC employees on the organisational position in relation to hate crime, what to do if you are a victim of or witness to a hate incident or if a hate incident is disclosed to you in the course of your work.

Hate Crime Reporting – E learning module The module covers topics such as types of hate crime, why hate crimes go unreported, why hate crime laws are needed and support for victims. Go to the Learn Pro home page and search for GGC 056 Hate Crime.

Hate Crime Awareness Session on MS Teams This short session gives participants an understanding of what hate crime is and how to report if witnessed in the workplace. It is an important safeguarding learning opportunity for all members of staff working in frontline roles. To view dates and to register, please visit our Staff Training page.

Active Bystander Training on MS Teams Promoted as part of our Stand Against Racism campaign, this training session provides skills to challenge unacceptable behaviours, including those which may have become normalised over time. Our anti-racism campaign is based on the words of our own staff from their experiences at work. To find out more or register for training, visit our web page.

Lord Advocate’s Guidelines: Offences aggravated or motivated by prejudice – LAG: Offences aggravated or motivated by prejudice | COPFS

Personal Safety As well as complying with our health and safety policies and processes, there are a number of things that staff can do themselves to keep safe. Tips include:

Raising the alarm – if you are in imminent or immediate danger or a crime is in progress, call Police Scotland on 999. If a crime has already happened, report this to Police Scotland by calling 101. You can also report crime online on the Police Scotland Website. Most smartphones also have an inbuilt Emergency SOS feature – consider setting this up on your personal mobile.
Be alert and aware of the people around you – avoid ‘autopilot’ and pay attention to your surroundings. If wearing headphones, make sure you are still able to hear outside noise. Keep your head up and out of your phone when you’re walking. Walk with purpose and confidence. If you receive verbal racial abuse outside of work, do not engage with the aggressor – continue progressing to your intended destination or to another place of safety. Take a description of the aggressor and note your location, date and time – this information is important when reporting to Police Scotland. If you receive physical abuse, attempt to maintain your own safety – you may have to use reasonable force to aid your escape.
If you receive verbal or physical abuse in the workplace: verbal and physical aggression from patients and visitors should be managed using The Standards of Behaviour Protocol – as well as reported to Police Scotland and reported on DATIX. Violence Reduction Training is available across GGC to support staff at risk of violence and aggression.

Feeding Your Baby

Breastfeeding support in Greater Glasgow and Clyde.

Breastfeeding and your business

All businesses and organisations in Scotland open to the general public and who allow children, are under legal obligation to allow breast and bottle feeding. Read more about the law and find out how to become a breastfeeding friendly business.

www.mygov.scot/breastfeeding-and-your-business

Breastfeeding Friendly Venues

We have produced a map showing all breastfeeding friendly venues in Scotland.

Breastfeeding Network

Online support, factsheets and a fountain of knowledge on drugs in breastmilk.

BfN Greater Glasgow and Clyde | Instagram, Facebook | Linktree

Home-Start Glasgow South

Home-Start Glasgow South is a family support charity offering support that helps to give young children the best possible start in life.

Drop in Groups at Pollok library on Fridays – support from a BFN Volunteer will also be available at Home-Start Warm Place Pollokshaws on Fridays, and at the Warm place Castlemilk on Monday afternoon. For more info, go to

What’s On at Warm Place Castlemilk – Homestart Glasgow South

Support is also available to Muslim families online on the 4th Thursday of every month.

homestartglasgowsouth.org.uk

Infant Feeding – NHSGGC

These are pages on the NHSGGC website which we hope you will find useful.

National Breastfeeding Helpline

For independent, confidential and non-judgemental support available 24 hours a day, and with 1 to 1 support anytime.

Tel: 0300 100 0212

www.nationalbreastfeedinghelpline.org.uk

National Childbirth Trust (NCT)

Glasgow Breastfeeding Buddies.

Tel: 0300 330 0700

Glasgow Breastfeeding Buddies | Instagram, Facebook | Linktree

UNICEF

The UNICEF UK Baby Friendly Initiative has information regarding Baby Friendly Initiative Accreditation and Resources. As well as a safe guide to bottle feeding, responsive bottle feeding and infant formula Information please see links below:

[Links to follow]

Health and Wellbeing Information

Family

Child Smile

National toothbrushing programme available throughout Scotland, offered to all nursery aged children.

Every child is provided with a dental pack containing a toothbrush, a tube of toothpaste, and oral health messages on at least six occasions by five years of age.

Childsmile Toothbrushing – Childsmile (nhs.scot)

Happy Healthy Tots

Information on the Health Visiting Service, feeding your child, parental health and wellbeing, your child’s health and emotional wellbeing, Family Nurse Partnership and local information.

Happy Healthy Tots

HENRY

HENRY is a brilliant programme for parents, helping them to support a healthy, happy start for their children and lay the foundations for a brighter future.

Visit the website for further details regarding the programme, and watch out for groups and workshops in the South.

What’s on | HENRY

Glasgow Libraries

Glasgow libraries offer a wide range of health and wellbeing support. Visit the following website for the list of groups in your local library.

Our Health and Wellbeing Partners — Glasgow Life

Glasgow City HSCP Your Support Your Way

An online resource that provides information, advice and guidance about local services and groups to improve lifestyle, independence and health and wellbeing in the community.

Your Support Your Way Glasgow – Homepage (yoursupportglasgow.org)

Lifelink

Information on wellbeing and counselling services, based in Pollok Civic Realm and Melissa House Brand Place Ibrox.

Self referral is available.

Home | Lifelink (3) Facebook

Thrive Under 5

Thrive Under 5 (TU5) is a project funded by Scottish Government monies and delivered by Health Improvement staff from NHSGCC. Through a whole systems approach to tackling child poverty in selected places, the programme aims to support children under the age of five to achieve a healthy weight.

Thrive under 5 – NHSGGC

Mental Health Support

Dads Rock

Provide support to Dads to increase parenting skills and increase their confidence . Please see the website and Facebook page for full list of services and groups.

www.dadsrock.org.uk

Dads Rock on Facebook

Breathing Space

A confidential phone line for anyone in Scotland over the age of 16, feeling low, anxious or depressed.

Breathing Space

Tel: 0800 83 85 87

Daisy Chain Early Years Project

Offers early intervention to improve health and wellbeing for under 12s and families based in Govanhill.

Daisy Chain Early Years Project | CrossReach

CrossReach Daisy Chain Early Years Project – Parents & Carers Group on Facebook

The Daisy Project

Providing an integrated domestic abuse advocacy and support service.

The Daisy Project

Glasgow Women’s Aid

Project supporting women, children and young people experiencing domestic abuse.

Glasgow Women’s Aid (glasgowwomensaid.org.uk)

Gilded Lily

Supports women and girls in Govan and surrounding areas of Glasgow to become more confident, creative, employable and enterprising by providing workshops, training programmes.

Gilded Lily (gilded-lily.org.uk)

Gilded Lily on Facebook

Home-Start Glasgow

Home-Start North Glasgow and North Lanarkshire

Home-Start North is a family support charity offering support that helps to give young children the best possible start in life, and to help improve lives of families and children.

Home – Home-Start Glasgow North & North Lanarkshire

Home-Start Glasgow North and North Lanarkshire | Glasgow | Facebook

Home-Start Glasgow South

Home-Start Glasgow South is a family support charity offering support that helps to give young children the best possible start in life, and to help improve lives of families and children.

homestartglasgowsouth.org.uk

Home-Start also offer support to Dads and have groups in South Glasgow. See their website for a full list of support available.

Dad’s Work – Homestart Glasgow South

Home-Start on Facebook

Health In Mind

Offering a pathway of services to support you with a range of mental health problems including anxiety, depression and the impact of trauma.

Health in Mind | Support and services (health-in-mind.org.uk)

Lifelink

Lifelink can offer support to anyone who is struggling to cope with everyday stress or is feeling anxious or depressed. Issues such as debt, bereavement, addiction, self-harm/suicide and problems with relationships or family can all interfere with a persons’ quality and experience of life.

Adults | Lifelink

NSPCC

Offers support for parents who may be suffering from mental health issues.

Mental health and parenting | NSPCC

PANDAS

PANDAS offer support to families and their networks who may be suffering with perinatal mental illness, including prenatal (antenatal) and postnatal depression. They offer a variety of person centred support.

Glasgow PANDAS – PANDAS Foundation UK

Glasgow PANDAS Support Group – Facebook

Scottish Domestic Abuse Hotline

Hotline offering a pathway of services to support a range of mental health problems including anxiety, depression and the impact of trauma.

Tel: 0800 027 1234

The Women’s Centre

For over 25 years The Women’s Centre Glasgow has worked out of our Maryhill community hub to create a safe space for all women in Glasgow. We are here to support and empower our community by offering opportunities to strengthen women’s choices in life and social opportunities. We welcome women of all identities and are committed to fighting discrimination. We believe in the power of working together and aim to provide online and in-person services for mental and physical wellbeing which is accessible to everyone.

The Women’s Centre Glasgow

Family Support & Information – Glasgow City

3D Drumchapel

3D Drumchapel was established in 1997 to make a difference in the lives of children and families in Drumchapel by providing support, strengthening relationships and empowering families to make positive change.

All of our sessions services and support are FREE for families living in Drumchapel, Knightswood & Yoker.

Home | Mysite

Bookbug

Families can enjoy sharing stories, songs and rhymes with their little ones. Bookbug Sessions take place in libraries and community venues across Glasgow. Please see link for local venues and times for sessions.

Bookbug – Scottish Book Trust

Bookbug on Facebook

Children 1st

Supports children and families to prevent families reaching crisis point, and to recover from trauma and harm. Please see website for full list of services.

Scotland’s National Children’s Charity | Children 1st

Children 1st on Facebook

Early Years Scotland

Support for children from pre birth to 5 years . They have Early Years Practitioners who work directly with children and families to deliver Stay, Play and Learn sessions all over Glasgow.

See website for details of the sessions.

Stay Play and Learn Details | Early Years Scotland

Early Years Scotland on Facebook

In the South we have sessions at SWAMP as part of THRIVE Under 5.

Pollok on Friday mornings – for a place call Louise on 07375 044012
Govanhill on Fridays – call Joanne on 077854 55794
Gorbals on Monday afternoons – call Joanne on 077854 55794

Giggle ‘n’ Grow

Supporting early years, and children with literacy, music movement and play. Providing free activities such as Move dance grow, Family Fun Days and Bookbug . For all activities please see website for groups in your area.

www.gigglengrow.org

Glasgow Life

Glasgow Life provides a range of services and activities for families. Please see the links below to services in the City.

Glasgow Life – Home

Glasgow Life – Health and Wellbeing

Govan HELP

Support families with Children In the Govan area services include; Family Support, Play Therapy, Volunteering & Training Opportunities, as well as Adult Counselling and The Govan Pantry. See website link Facebook for full range of services.

We are Govan HELP – Supporting children, parents and families

Govan HELP on Facebook

Home-Start – Govan, Pollokshaws, and Castlemilk

Family support to help overcome a range of issues such as isolation, mental health difficulties, bereavement, family breakdown, addiction, physical ill-health, support to dads and more. Running weekly groups in South Glasgow.

Weekly Groups – Home-Start Glasgow South

Home-Start on Facebook

homestartglasgowsouth.org.uk

Jeely Piece Club

Working with families and children in Castlemilk and across Glasgow, they specialise in fun play and learning . Please see website and Facebook page for full list of services.

Jeely Piece Club — SEIN Glasgow

Jeely Piece Club on Facebook

Make Do & Grow

Govan based social enterprise supporting families in Glasgow through creativity and play. They also have a toy library on 901 Govan Road, G51 3DN.

Please see website for full list of services and groups

Make Do and Grow – Supporting families in Govan and beyond (makedogrow.co.uk)

Make Do & Grow on Facebook

One Parent Families Scotland

A national charity supporting single parents and separating parents in Scotland. See website for further details.

End Young Parent Poverty: Top up the Scottish Child Payment (opfs.org.uk)

One Parent Families Scotland – Glasgow on Facebook

Helpline: 0808 801 0323

Parent Club

Website offering advice and support on every aspect of parenting.

www.parentclub.scot

Tel: 0800 0308 003

South West Arts and Music Project – SWAMP

SWAMP works with children, young people, and older people in the Greater Pollok area. They offer a range of services and groups for the local community serving all ages. See website for a full list of their services and groups.

South West Arts & Music Project – Scottish Community Alliance

SWAMP on Facebook

Stepping Stones for Families

For over 35 years, our charity has been working alongside communities in West and South West Scotland to address the impacts of poverty and inequality in the lives of children, young people, and families.

We believe in the potential within every individual to create positive change. Our Family Support and Flexible Childcare services help families at the early stages of their journey, building strong foundations for a brighter future.

Stepping Stones For Families

Village Storytelling

Pollok based organisation who offer access to storytelling and creative opportunities for families. Including Imagine Lab sessions at their base in Pollok, which is a sensory storytelling sessions aged for 0-5 years. See website for list of all sessions.

Home – The Village Storytelling Centre

The Village Storytelling on Facebook

The Women’s Centre

The Women’s Centre provide a range of activities for mums and babies in their creche facility.

They have a programme of activities that can be accessed through their website and by contacting them direct.

Programme — The Women’s Centre Glasgow

Financial Information

If you are worried about money, then please speak to your Health Visitor or Family Nurse who’ll be happy to discuss any issues with you and can refer you to a relevant service.

Cost of Living Support

Below is a link to a comprehensive list of some recommended Government approved pathways that are available to you, for free, impartial and confidential money advice and support. Information on local support services for Glasgow City and other Scottish Local Authority areas can be found here.

Cost of Living Support – Glasgow City Council (gosshosted.com)

Glasgow Community Food Network

Map of local food services.

Find Local Food Services | Glasgow Community Food Network (glasgowfood.net)

Glasgow HELPS

Directory listing activities and services across Glasgow.

Glasgow Helps | Home

Social Security Scotland

Social Security Scotland – Homepage

See website below for information on benefits including 5 Family Payments.

Social Security Scotland – Benefits

Social Security Scotland on Facebook

Pantry Guide

Pantries are shops which provide low cost food in community hub setting, and also offer wrap-around support services within the local area.

In the South West of Glasgow, we have pantries in Pollok, Nitshill, Crookston, Cardonald, Kennishead, Govan, Castlemilk and Gorbals. All are listed in the directory below. Days and opening times vary.

Glasgow Pantry and Larder Directory

Worried About Money

Leaflet offering advice and support to help make ends meet.

Glasgow City – Worrying about Money?

Newsletters

Issue 20 February 2025
Issue 21 March 2025
Mobile Skills Unit March 2025 – Special Edition
Issue 22 April 2025
Issue 23 May 2025
Issue 24 June 2025
Issue 25 July 2025

By signing up to our mailing list you agree to be contacted by the Care Home Collaborative. We will not share your details with anyone else.

Sign up to our mailing list for regular updates
Unsubscribe from our mailing list.

2024 Newsletters

Issue 9 February 2024
Issue 10 March 2024
Issue 11 April 2024
Issue 12 May 2024
Issue 13 June 2024
Issue 14 July 2024
Issue 15 August 2024
Issue 16 September 2024
Issue 17 October 2024
Issue 18 November 2024
Issue 19 December 2024

By signing up to our mailing list you agree to be contacted by the Care Home Collaborative. We will not share your details with anyone else.

Sign up to our mailing list for regular updates
Unsubscribe from our mailing list.

2023 Newsletters

Issue 1 June 2023
Issue 2 July 2023
Issue 3 August 2023
Issue 4 September 2023
Issue 5 October 2023
Issue 6 November 2023
Issue 7 December 2023
Issue 8 Festive Edition 2023

Mar 2024

Nutrition and Hydration Week 2024 daily posters added to our Resources for Care Homes page
Care Home Pharmacy Videos added to our Resources for Care Homes page
Collaborative Conversations – Betty’s Story added to our Get Involved page

Feb 2024

Collaborative Conversations – Larkfield View added to our Get Involved page
SPHERE Bladder and Bowel training flyer added to our Learning Opportunities page

Jan 2024

Transmission Based Precautions videos added to our Resources for Care Homes page

Dec 2023

Malnutrition Universal Screening Tool (MUST) Guide to Help added to our Resources for Care Homes page

Nov 2023

Sage and Thyme Online Training dates for January – July 2024 added to our Learning Opportunities page
Care Home Winter Pack added to our Resources for Care Homes page
Pressure ulcer prevention poster added to our Resources for Care Homes page

Oct 2023

IDDSI and dysphasia poster added to our Resources for Care Homes page
Miami J Collar information added to our Resources for Care Homes page

Sept 2023

Confirmation of Death training dates added to our Learning Opportunities page
Falls preventions posters added to our Resources for Care Homes page
NHS winter vaccination information added to our main Care Home page

Aug 2023

RESTORE2 resource links and videos added to the Resources for Care Homes page
Get involved with the Meaningful Activity Network mailing list form added to the Join our Networks on the Get Involved Page
SAGE & THYME training dates flyer added to the Learning Opportunities page

Care Home Teams

Our Purpose and Approach

The Care Home Collaborative (CHC) works in partnership with all care homes across Greater Glasgow and Clyde. We learn from and work with care home teams and their communities to help residents live their lives according to what matters to them.

We invite care homes to contact us to share their experiences. We can offer specialist advice, tailored training and support to carry out projects. This allows us to share good practice, highlight care home stories and celebrate success.

Find out more information about the care home teams in your area below.

Central Hub – All care homes within Greater Glasgow and Clyde

Central Hub is a dedicated resource. The service is available to all who live, visit and work in Care Homes across Greater Glasgow and Clyde.

Quality Improvement

We support Care Home teams across greater Glasgow and Clyde to build capacity for Quality Improvement. We also co-develop/design QI Projects and deliver training for Scottish Improvement Foundation Skills programme (SIFs).

Advanced Practice

Our CHC Lecturer Practitioner (LP) supports the governance and education of Care Home Advanced Nurse Practitioners (ANPs) employed by Health and Social Care Partnerships (HSCPs) and independent Care Homes. We support ANPs Continuing Professional Development (CPD) through sessions in clinical practice, leadership, facilitation of learning, evidence research and development.

Caring about Physical Activity (CAPA)

We offer support to care homes to encourage movement in all aspects of a resident’s daily life. We facilitate a Meaningful Activity Network NHSGGC where care staff support each other, share ideas and share ‘good news stories’. We collaborate with care homes to develop quality improvement projects to promote physical activity for care home residents. We can help you access useful resources.

Dementia Nurse Specialist

In partnership with care homes across Greater Glasgow and Clyde, we will translate the national strategic vision for dementia care. This vision stems from Scotland’s National Dementia Strategies and the Promoting Excellence Framework. Formal evidence-based training on dementia care is offered, as well as delirium prevention and early intervention training sessions. Furthermore, a number of quality improvement projects are ongoing to enhance practice and transform the experience of care home life for people living with dementia.

We can offer Dementia Friendly Environment assessments which support care homes in making their environments as dementia friendly as possible on request via our contact form.

Poole Activity Level (PAL) training is also available on request via our contact form. Poole Activity Training (PAL) is a meaningful activity programme, developed for people living with cognitive impairment and dementia. Using the PAL holistic tool, we can establish what point the person is. This can help staff and residents identify activities which will be most suited to residents. The aim of this is to ensure that all residents can participate in activities, regardless where they are in their dementia journey

Food Fluid and Nutrition (FFN) Team

The team provides holistic support for the nutritional wellbeing of residents. We assist the rollout of the Malnutrition Universal Screening Tool (MUST) and GGC local pathway for management (MUST Step 5). Also on offer are training resources which cover IDDSI guidelines, dysphagia management, food fortification, diabetes, weight management, mealtime experiences and documentation training to support food and fluid charts. We support FFN QI projects.

Infection Prevention and Control (IPC)

Our IPC Team provide advice and support aligned to the sector specific Care Home IPC Manual and aimed at supporting the local application of IPC practice within the home. The team offer training resources based on the ten elements of standard infection control precautions and developed to compliment education already available to staff as well as signposting to national IPC training resources. The team are always interested to hear of IPC innovations and are keen to work in collaboration with care homes where IPC projects or small tests of change are being considered.This is a placeholder tab content. It is important to have the necessary information in the block, but at this stage, it is just a placeholder to help you visualise how the content is displayed. Feel free to edit this with your actual content.

Palliative Care Nurse Specialist

The CHC Palliative Care Nurse Specialist offers advice, support and education, on all aspects of palliative care, to care home teams across NHSGGC. Available to guide, support and collaborate with care home colleagues on palliative care related quality improvement projects, we are a care home community team resource that promote the delivery of high standards of holistic palliative care for the care home community.

Person Centre Care and Engagement Lead

We are centering quality conversations about “What Matters To You?” for residents and staff of care homes across Greater Glasgow and Clyde. We can help you share your ‘good news stories’ about meaningful activity and are keen to celebrate your success!This is a placeholder tab content. It is important to have the necessary information in the block, but at this stage, it is just a placeholder to help you visualise how the content is displayed. Feel free to edit this with your actual content.

Tissue Viability Nurse Specialist

We offer guidance and support for pressure ulcer prevention, wound care and skin tear education. Analysis of training requirements, help meeting recommendations post-inspections and guidance with the implementation of tissue viability quality improvement projects are also available.

Glasgow City Care Home Nursing Team – Care homes in Glasgow

Glasgow City Care Home Nursing Team is a dedicated resource for care homes within Glasgow City

The team includes, Team Lead, Practice Development Nurses (PDNs), Registered Nurses, Care Home Liaison Nurses (CHLNs) and Care Home Support Workers.

The team can be accessed by contacting your Care Home Liaison Nurse(CHLN) or Practice Development Nurse (PDN) aligned to your Care Home.

Alternatively, email us on ggc.chlnreferral@ggc.scot.nhs.uk

Hub 5 – Care homes in East Dunbartonshire, East Renfrewshire, Inverclyde, Renfrewshire and West Dunbartonshire.

HUB 5 is a dedicated nursing team which includes, Nurse Team Lead, Registered Nurses and Care Home Support Workers. The team works in partnership with care homes across East Dunbartonshire, East Renfrewshire, Inverclyde, Renfrewshire and West Dunbartonshire.

We support the specialists in our Central Hub to deliver sessions on:

Caring About Physical Activity (CAPA)
MUST and MUST Step 5 pathway and calculations
Palliative Care for Carer
Peer-to-peer support networks
Peer support for Quality Improvement projects
Scottish Ballet Duet

We encourage requests from care home teams, and engage with other services and partner organisations to design peer-to-peer support and learning opportunities for Nursing and Care Support Staff, across a range of issues including

Catheter Care
Confirmation of Death
Hydration
Record Keeping
Story Gathering and What Matters to You Conversations

« Previous
1
…
4
5
6
7
8
…
28
Next »