Essential Skills for Managers (an Introduction)

Attention

Before booking a place, please read the information below and the following course descriptor carefully to make sure this is a right course for you:

This course is designed for the new, current and future/aspiring operational managers and provides an introduction to the common, but often taken-for-granted management skills.
Please also go through the slides to make sure this course can cover your training needs/expectations.
If you are an experienced manager and have had previous training in the covered topics, you should consider other CPD options such as Leading to Change Leadership Development Programmes and also the Boardwide Leadership Provision.

Topics covered

Communicating and Influencing

Effective communication and the ability to influence are foundational to good management of individuals and teams. We will introduce and explore the communication cycle and help you to reflect on your current practice. This will include 1-to-1 and team communication.

Learning outcomes

Understand the nature and importance of the communication process in workplace
Communication cycle and barriers to effective communication and how to remove barriers
Principles of effective communication, be able to assess your own effectiveness in communicating with others and influencing them
Be ready to use tools and techniques to support more effective communication
How to plan and assess a successful communication
Role of managers to deliver an effective communication cycle and employee voice
Know about NHSGGC organisational goals and values

Organising and Delegating

Effective use of your time, staff time and supporting staff development are priorities for you as a manager. This session will introduce tools and tips to help you delegate and organise your team.

Learning outcomes

Recognise the difference between leadership and management
Understand performance management and factors affecting performance in your team
How to measure and boost your team members’ performance
Time management and Principles of good time management
Key principles of delegation and how to delegate, monitor and review delegated activities

Managing Change

Change is essential part of a dynamic organisation like NHS Greater Glasgow and Clyde providing health care in an ever changing world. This session will provide you with valuable guidance and models to support and take forward change initiatives.

Learning outcomes

Understand the forces for change in an organisation and common barriers
Recognise and know how to apply key principles of change management
Recognise and be ready to use a range of tools to support the management of change

Problem Solving and Decision Making

We will introduce and demonstrate a range of tools and techniques to help you work through day-to-day challenges as well as think about longer term improvement objectives.

Learning outcomes

Understand the value of adopting a culture of improvement
Recognise a range of tools and techniques that support problem solving and decision making
Be ready to use a 6-step approach to problem solving.

The course workbook provides summary information on each topic along with further specific resources for further development.

An option to gain accreditation through an appropriate SVQ/PDA may be available to you. For further information please contact the SVQ team .

Course Provider: Learning and Education Service

Who should attend

Any new and current operational manager in NHSGGC who has responsibility for managing NHSGGC staff in their teams. This includes managers employed in integrated Health and Social Care Partnerships who are not directly employed by NHSGGC, but they manage NHSGGC staff in their teams.

This programme is also open to anyone who (as part of their PDP) is aiming to move into a management/supervisory role.

Pre-requisites

All potential candidates should explore the followings:

KSF Links

C1 – Communication
C2 – Personal and People Development
C5 – Quality
C6 – Equality and Diversity
G6 – People Management

Duration; We offer this course for 1½ or 3 half days, so please choose the best duration that is convenient for you and for your service.

21st (9am-5pm) and 22nd (9am-1pm) January 2025 (1.5 days) – MS Teams

18th (9am-1pm) , 19th (9am-1pm) and 20th February (9am-1pm) 2025 (3 half days) – MS Teams

18th (9am-5pm) and 19th (9am-1pm) March 2025 (1.5 days) – MS Teams

15th (9am-1pm) , 16th (9am-1pm) and 17th April (9am-1pm) 2025 (3 half days) – MS Teams

To book a place on the course

NHSGGC Staff

Please use the eESS Learner Self-Service Facility. From the Learner Home page, enter the course name in the box at the top of the page to see all available dates. You can also use keywords to search for courses.

Remember to have your eESS User ID and password available to access the system. If you have forgotten your log in details for eESS then please use the Login Assistance link in the sign in section.

If for any reason you find yourself unable to attend, you must cancel your booking as spaces for this course are limited and others will be offered your place. To cancel please use the eESS Learner Self-Service Facility.

Partnership Staff

Please use our self service enquiry portal and leave an enquiry with your full name, email address, where you work (Directorate and sector) and the course date (preference and back ups if possible) you would like booked on.

You can also register for an account on this link if you do not have one already.

You will receive detailed joining instructions on how to access the on-line session. Please be ready to log-in at least 5 minutes before the start time.

Please note; booking for each session will close 1 week before the course date to allow time for joining instructions to be sent to delegates.

Guidance on how to search for Learning and Development on eESS OLM can be found here.

Full access to all Standard Operating Procedures and e-learning videos is available via eESS Login (scot.nhs.uk).

Last updated; 3/12/2024