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Home > Staff and Recruitment > HR Connect > Learning, Education and Training > Learning, Education and Training Catalogue > NHS Scotland Workforce Policies – Managing Employee Conduct, Grievances, Behaviours and Capability (People Management Module)

NHS Scotland Workforce Policies – Managing Employee Conduct, Grievances, Behaviours and Capability (People Management Module)

Course Overview

Supporting staff is a key part of the manager’s job and this module offers guidance and support on issues relating to conduct and behaviours at work. The main aspects of addressing conduct/behaviour concerns including roles and responsibilities, policy framework and sources of advice and support will be covered.

Learning Outcomes

By the end of this module delegates will be able to:

  • demonstrate an understanding of the policies and able to identify supporting information available on HR Connect
  • be able to carry out the manager’s role and responsibilities in relation to addressing conduct, concerns and behaviours within the workplace
  • describe best practice and ensure it happens
  • understand the range of responses available in managing employee conduct and behaviours
  • promote a clear understanding of roles and responsibilities
  • share knowledge of formal and informal approaches/interventions

Course Provider; Human Resources and Learning and Education

Who Should Attend

Any manager in NHSGGC who has responsibility for managing NHSGGC staff in their teams. This includes managers employed in integrated Health and Social Care Partnerships who are not directly employed by NHSGGC.

Pre-requisites: Familiarity with the Conduct Policy here and also the People Management Guide.

  • C1 – Communication
  • C2 – Personal and People Development
  • C3 – Health, Safety and Security
  • C6 – Equality and Diversity
  • G6 – People Management

Duration; 3 Hours 

Current policy information is available here. You can also contact the HR Support and Advice Unit directly.

To book a place on the course, please use the eESS Login (scot.nhs.uk) Learner self-service facility. From the Learner Home page, enter the course name in the box at the top of the page to see all available dates.  You can also use keywords to search for courses. Remember to have your eESS user id and password available to access the system. 

10th January 2025, 09:30pm-12:00pm (MS Teams)

3rd March 2025, 13:00pm-15:30pm (MS Teams)

If for any reason you find yourself unable to attend, you must cancel your booking as spaces for this course are limited and others will be offered your place. To cancel please use the eESS Learner self-service facility – eESS Login (scot.nhs.uk)

Guidance on how to search for Learning and Development on eESS OLM can be found here:

Full access to all Standard Operating Procedures and e-learning videos is available via: https://www.eess.nhs.scot.

If you need any information on specific course content, the venue or booking process, please do not hesitate to contact Learning and Education Support Team on 0141 278 2700 (Option 3).

Last updated; 25/11/2024