Staff Engagement

Why It’s Important

Staff engagement is a critical factor that can significantly improve the success and impact of your team. This webpage provides essential information on why staff engagement is important and some practical resources for managers to draw on to make this real in your team.

Benefits of Staff Engagement

Engaged employees tend to be more motivated and committed to their work. When employees are engaged, they are more likely to put in discretionary effort, go above and beyond their job responsibilities, and find innovative solutions to challenges. This increased productivity can lead to better overall performance and improved bottom-line results for your organisation.

Staff engagement plays a vital role in reducing turnover rates. Engaged employees feel a stronger sense of loyalty and connection to the organisation. They are more likely to stay with the company for the long term, reducing recruitment and training costs associated with high turnover. Additionally, a stable workforce leads to greater continuity, knowledge retention, and a stronger team dynamic.

Improve Organisational Culture: Staff engagement contributes to a positive organisational culture. When employees feel valued, respected, and involved, it creates a supportive work environment where collaboration, trust, and open communication thrive. This positive culture promotes teamwork, employee satisfaction, and a sense of belonging, leading to higher morale and overall well-being within the workplace.

Enhance the Patient Experience: Engaged employees have a direct impact on the experience of our patients, customers and others we provide services to. When employees are enthusiastic about their work and genuinely care about the success of the organisation, it reflects in their interactions with patients and other end users. Engaged staff members are more likely to deliver exceptional service and build stronger relationships. On that basis, good staff engagement is a great way to bring the NHSGGC values to life with your team. 

Foster Innovation: A culture of staff engagement fosters creativity and innovation. Engaged employees feel empowered to share their ideas, provide feedback, and contribute to problem-solving. By encouraging and valuing employee input, managers can tap into a diverse range of perspectives and harness the collective intelligence of the team. This collaborative environment nurtures innovation and continuous improvement.

Staff engagement is a crucial element for any successful organisation. By prioritising staff engagement, managers can unlock numerous benefits such as increased productivity, improved retention rates, a positive organisational culture, enhanced customer satisfaction, and a fostered environment for innovation. Remember, engaged employees are more likely to go the extra mile and contribute to the overall success and growth of the company.

Current Staff Engagement Resources and Frameworks

Understanding what is in place currently, and what you, as managers, already do to engage your team, is the first step. The information below showcases a few examples of the tools already available to you:

• Team meetings / huddles
• One to Ones
• Personal Development Planning and Review discussions
• Core Brief/ Team Brief/ local newsletters
• Use of MS Teams
• Collaborative Conversations
• iMatter action planning

Below, we’ve outlined further resources, guidance and practical support, which will help you to create a more engaged, motivated, and person-centred team that will ultimately drive forward a positive staff experience.

Further Resources

For further resources on staff engagement, we recommend exploring the following links: –

Internal Resources

External guidance/information

Practical tools