What Matters To You Day Case Studies

Dawn and Danielle’s Story

Dawn shares how her experience of a WMTY conversation with staff at the Beatson West of Scotland Cancer Centre allowed her to stay with her daughter Danielle, while she was receiving her treatment. By sharing what mattered to her, hospital staff understood that receiving a cancer diagnosis is not always the biggest anxiety people have.

Moya’s Story

In this story, Dr Moya Clancy shares that what matters to her is to ensure the people in custody have access to the same range of services as people in other settings.

Andy’s Story

In this story, we hear from Andy, an inpatient in Larkfield 4, who shares how he felt encouraged, reassured and listened to by Staff Nurse Elisa and the homeless team, who managed to get Andy a new house, in the area he wanted to live in.

Netherton Story

In this story, we hear from Graham, a charge nurse within Netherton, who reminds us of the importance of having what matters to you conversations as a means of getting to know the people we care for and how this can improve their overall health and wellbeing.

Leverndale Hospital Ward 3A Story

In this story, we hear from Charge Nurses Shannon and Emma from Ward 3A at Leverndale Hospital. Shannon and Emma talk about the importance of having WMTY conversations and how this not only gives them better insight into what is important to the people they provide care to, but also allows them to tailor care to meet everyone’s needs in a more person-centred approach.

Karen’s Story

Karen shares her experience when her operation did not proceed as planned, the impact this had on her and how having WMTY conversations with the staff involved in her care, really made a difference.

Kristin’s Story

In this story, we hear from Kirsten, who shares how having WMTY conversations with her nursing team while she was an inpatient in Renal Ward 4A at the Queen Elizabeth University Hospital, allowed for her care to be individualised to better meet her needs.

Helen’s Story

In this story we hear from Helen, a Staff Nurse from HMP Lowmoss, and the “Well Person Service” that aims to ensure people living in prison are provided with information and support about their chronic condition or illness, to support them in self-managing this to the best of their ability, where
possible.

Royal Alexandra Staff Video

In this short video, we hear from a wide range of staff at RAH, about what matters to them and what makes a good day at work.

Emma’s Story

In this short video, Emma explains how staff from ward 5a, Diabetes, at the Queen Elizabeth University Hospital had a What Matter’s to You conversation with her and how this helped her feel better during her stay.

Tauseeb’s Story

Tauseeb shares with us of the support he received from the team at the Royal Hospital for Children, who arranged for an in-person interpreter to be present when he attended appointments with his child, and of the difference this made to him.

Kathleen’s Story

Kathleen tells us why having a meaningful conversation with Hannah and Kirsty really helped her meet her aim and how they supported her to do this.

Jan’s Story

Jan explains to us why What Matter’s to You conversations are as important to carers, as they are to the people being cared for.

Kirsty’s Story

Kirsty tells us how, by having a What Matter’s to You conversation, with a patient, in ward 2, Glasgow Royal Infirmary, this helped her gain a better understanding of what was important in her patient’s life and the steps she took to help with this.

Brooke’s story

In this story, we hear from Lorna, Senior Charge Nurse PICU, Brooke and her mom Paula, and learn about the importance of Brooke’s dog Jura, in easing her anxiety around hospital care.

Jen’s story – Leverndale Hospital

Jen tells us how she worked with Jenn, the Patient Activity Coordinator in Leverndale Hospital, to coproduce a leaflet after sharing her experience of isolating in hospital due to COVID:

Lillian’s story – Hunterhill Care Home

Maria talks to us about the difference made to Lillian’s quality of care, after involving the people who mattered to her:

Jen Rodgers’ Top Tips for WMTY conversations

Jen Rodgers, Deputy Nurse Director – Corporate and Community, explains more about What Matters To You day, and shares her top tips for having WMTY conversations, based on years of talking to people about what matters to them:

Marisa’s story – Royal Hospital for Children

Marisa talks about why it is important to have meaningful conversations with everyone – those receiving care, their families, and staff:

What Matters to You?