Our public involvement resources help staff to engage with patients, relatives, carers and local communities. This includes supporting teams to collect patient feedback, and involve people in improving and developing services.
We will regularly update our list of feedback and engagement resources with new content.
For further support, please contact Patient Experience and Public Involvement (PEPI) using the online form.
Resources
For more information about the resources, please email PEPI at Public.Involvement@ggc.scot.nhs.uk.
Share information with patients, relatives, carers and local communities
NHSGGC Standards and Requirements for Website and Social Media Content
This resource provides:
- Guidance on NHSGGC content standards and protocols
- Advice on topics such as consent, use of images, accessibility, copyright and permissions, and general quality of written material.
Experience level
No experience is required.
Participation Toolkit – Written Information
This resource provides:
- Practical tips
- A list of the resources you will need
- Advantages and disadvantages of using this method.
Experience level
No experience is required.
Participation Toolkit – Presentations and Talking To Groups
This resource provides:
- Advice on how to present information to patients, relatives, carers and local communities in an engaging and accessible way
- Tips on presentation skills and techniques
- A list of the resources you will need.
Experience level
No experience required.
Participation Toolkit – How to Hold Online Meetings
This resource provides:
- A comprehensive guide to hosting online engagement meetings
- Reference to key platforms such as MS Teams and Zoom
- An overview of the specific challenges and opportunities of online versus face to face presentations.
Experience level
No experience is required.
Engagement Planning Tool
This resource provides:
- A fillable PDF to plan your engagement project
- Prompt questions to help you to focus your idea, identify relevant stakeholders, and think about the impact of your engagement
- Links to relevant guidance and support.
Experience level
No experience is required.
Sharing Feedback Tool
This resource provides:
- A fillable PDF to share the outcomes of your engagement project
- Prompt questions to help you describe your engagement, summarise the results and share next steps.
Experience level
No experience is required.
Collect feedback and listen to people’s experiences of a service
Writing Your Questionnaire – A Guide
This resource provides:
- A comprehensive guide on writing short and to the point questionnaires
- A list of things to consider before designing your questionnaire
- Tips on writing appropriate questions.
Experience level
No experience is required.
Likert Scales – Survey Questions and Examples
This resource provides:
- A detailed explanation of Likert scale and when to use them
- Examples of different types of scales.
Experience level
No experience is required.
How to Create a Survey Using MS Forms
This resource provides:
- A step by step guide to using MS Forms for surveys
- Direct access to the MS Forms template.
Experience level
No experience is required.
Getting Started with Webropol – An NHSGGC Guide
This resource provides:
- A beginners guide to using Webropol for NHSGGC staff
- Step by step hints and tips
- A direct link to request a Webropol account.
Experience level
No experience is required.
Participation Toolkit – Conducting One to One Interviews
This resource provides:
- Advice on a range of interview settings, including face to face, telephone and online interviews
- Guidance on when to use interviews instead of other methods
- Practical interview skills and techniques.
Experience level
Experience is required – please contact the PEPI team.
Focus Groups
This resource provides:
- Advice on when to use a focus group
- Practical do’s and don’ts for running a focus group
- Advice on how to select participants
- An overview of online groups versus face to face groups.
Experience level
Experience is required – please contact the PEPI team.
Engaging on Social Media
This resource provides:
- An introduction to how PEPI uses social media to engage with patients and the public
- Strengths and weaknesses of this digital approach to public engagement
- Examples of social media engagement campaigns and the impact they’ve had.
Experience level
Experience is recommended – please contact the PEPI Team.
Involve people in service design and delivery
Participation Toolkit – Process Mapping
This resource provides:
- A description of process mapping and how it can improve service planning
- The benefits of involving people with lived experienced in the process mapping activity
- A list of resources and capacity required to undertake process mapping activity.
Experience level
Experience is required – please contact the PEPI team.
User Panels
This resource provides:
- A guide to why, when and how user panels should be considered
- An honest appraisal of the advantages and challenges
- Tips on member recruitment and sustainability
- A list of the resources you will need.
Experience level
Experience is required – please contact the PEPI Team.
Introducing Co-production
This resource provides:
- A short video introducing the principles of co-production, from NHS North Cumbria CCG.
Experience level
Experience is required – please contact the PEPI Team.
Patient and Public Experience of Using Co-production to Improve Health Services
This resource provides:
- A short video by patients, community members and staff on the value of taking a co-production approach to improving local health services, from NHS North Cumbria CCG.
Experience level
Experience is required – please contact the PEPI Team.
Co-production Plan on a Page
This resource provides:
- A comprehensive and practical guide covering the 3 main stages of planning a co-production approach to a project or activity by NHS North Cumbria CCG
- Downloadable templates for each stage, with easy-to-understand descriptions and graphic illustrations.
Experience level
Experience is required – please contact the PEPI Team.
Community of Enquiry – How to Guide
This resource provides:
- An overview of Community of Enquiry workshop sessions
- When and why to consider using them
- A list of the resources you will need
- A 10-step plan for running the workshop in person, which it can be adapted to be delivered online using digital engagement methods.
Experience level
Experience is recommended – please contact the PEPI Team.