At NHSGGC we acknowledge that Violence and Aggression (V&A) is risk that many of our employees are exposed to. We also know that it is a risk that can cause considerable fear & distress to those who are exposed to it. We want to look after & ensure the health, safety & well-being of our staff, as well as our patients and visitors.
We acknowledge that the V&A risk may never be, fully, eliminated, but it is our aim to reduce it to its lowest practicable level & to develop positive, respectful, relationships with each other and those who access our services.
To achieve this we have adopted a strategy which will help our services accurately identify the risk and implement measures to reduce and manage it.
Our strategy is based upon the NHS Scotland Core Values:
- Care and Compassion
- Dignity and Respect
- Quality and Teamwork
- Openness, Honesty and Responsibility.
We also strive to embed the following principles into our culture and working practices:
- Professionalism, Effective Leadership and Teamwork: The presence of a competent, skilled, informed and proactive workforce
- Compassion and Empathy: An authentic concern for the well-being others
- Honesty and Trustworthiness: The ability to be relied upon to be truthful
- Reflection: A thoughtful process seeking to make sense of behaviours actions, events and situations that occur in the workplace
- Early Intervention, Prevention and De-escalation: A range of skills, strategies and environments designed to provide support at an early stage, reduce risk and reduce the need for tertiary measures and promote positive, respectful relationships
- Trauma Informed: A workforce that is aware of psychological trauma, its impact & prevalence within society
- Least Restrictive Alternative: A process where employees will only use the least Restrictive Intervention that is available to them at the time, to help them manage and contain risk Reciprocity A process whereby NHSGGC will work to ensure that the rights, safety and well-being of its employees, patients, visitors are protected as far as is reasonably practicable
The Health and Safety Violence Reduction Service HR Connect page contains information, resources, tools and links to further support, that are designed to help our services & staff to promote safety, reduce risk and promote positive, respectful relationships.