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Support and Information Service

How we can help

Being in hospital as an inpatient, outpatient, carer, family member or visitor can be a worrying time. Having the right information and support at the right time is important. The Support and Information Service offers a friendly, comfortable and safe space. Here there is time to ask questions & receive support on any matter that is important to you or your family.

Our experienced team, working with a wide range of partners, provide support, information and direct referrals to services that include:

  • Caring for relatives and friends
  • Money advice 
  • Complaints and concerns about the NHS
  • Anxiety, stress and depression
  • Stopping smoking
  • Alcohol and drugs
  • Physical activity
  • Weight management
  • Pet fostering
  • Support groups and services

Hospital outpatient appointments

We are unable to directly rearrange or cancel a hospital appointment. To do so, please use the contact telephone number on your appointment letter or contact the Switchboard of the hospital you will be attending and ask for the Appointments Helpline.

Who can use the service?

Inpatient or outpatients at any NHS Greater Glasgow and Clyde (NHSGGC) acute hospital, carers, family members or a member of staff,

Who we are and where to find us

We are an NHSGGC service based in some adult acute hospitals. You can contact us for advice from any NHSGGC hospital.

Queen Elizabeth University Hospital

1345 Govan Road, Glasgow G51 4TF

Opening Hours: Monday to Thursday, 10.00am to 4.00pm; Friday, 10.00am to 3.45pm

Telephone: 0141 452 2387

Email: sis@ggc.scot.nhs.uk 

Glasgow Royal Infirmary

Queen Elizabeth Building, Alexandra Parade, Glasgow G4 0SF

Opening Hours: Tuesday to Thursday, 10.00am to 4.00pm; Friday, 10.00am to 3.45pm

Telephone: 0141 531 9127

Email: sis@ggc.scot.nhs.uk

Royal Alexandra Hospital

Corsebar Road, Paisley PA2 9PN

Opening Hours: Wednesday to Friday, 10.00am to 4.00pm

Telephone: 0141 532 7378

Email: sis@ggc.scot.nhs.uk 

New Stobhill Hospital

133 Balornock Road, Glasgow G21 3UW

Opening Hours: Tuesday to Thursday, 10.00am to 4.00pm

Telephone: 0141 355 1527

Email: sis@ggc.scot.nhs.uk 

New Victoria Hospital

55 Grange Road, Glasgow G42 9LL

Opening Hours: Monday and Tuesday, 10.00am to 4.00pm; Wednesday, 10.00am to 2.15pm.

Telephone: 0141 347 8468

Email: sis@ggc.scot.nhs.uk 

Vale of Leven Hospital

Main Street, Alexandria G83 0UA

The Vale of Leven Hub hosts a number of local services providing advice and support. These include:

Opening Hours: Tuesday to Thursday, 10.00am to 4.00pm

Telephone: 01389 827831

Email: sis@ggc.scot.nhs.uk 

Inverclyde Royal Hospital