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Feedback, Comments, Complaints And Concerns Annual Report 2018-2019

Annual Report on Feedback, Comments, Complaints and Concerns received from April 2018 to March 2019, produced by Dr Margaret Mcguire (Nurse Director).

Contents:

• Background
• Section 1: Encouraging and Gathering Feedback
• Section 2: Listening to People – Using Feedback to Improve Services
• Section 3: Encouraging and Handling Complaints
• Section 4: Feedback Received by Independent Contractors – General Practitioners, Pharmacists, Dental Practices and Optometrists
• Section 5: Accountability and Governance
• Section 6: Conclusion - Have Your Say

Attached Files